(Test Bank) Human Resources Management in Canada

Dessler, 15

Business

Test Bank

15th Edition

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Test Bank for Human Resources Management in Canada, The downloadable file consists of 370 pages, and the total size of the file is 1.56 MB. Purchase now only for highly discounted price.

Author(s): Dessler

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1 Copyright © 2023 Pearson Canada Inc. Human Resources Management in Canada, 15Ce (Dessler) Chapter 01: The Strategic Role of Human Resources Management 1. Human resources management involves A) management techniques for controlling people at work. B) concepts and techniques used in leading people a t work. C) the management of people in organizations. D) all managerial activities. E) concepts and techniques for organizing work activities. QuestionID: 01-01 Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the manage ment process and non- HR managers. Answer: C) the management of people in organizations. 2. The knowledge, education, training, skills, and expertise of a firm's workers are known as A) management's philosophy. B) human capital. C) physical capital. D) production capital. E) cultural diversity. QuestionID: 01-02 Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the management process and non- HR managers. Answer: B) human capital. 3. HRM involves formulating and implementing H RM systems that are aligned with the organization's strategy to ensure the workforce has competencies and behaviours required to achieve the organization's strategic objectives. a True b False QuestionID: 01-03 Objective: 1.1—Define what human resources m anagement [HRM] is and analyze how it relates to the management process and non- HR managers. Answer: a. True 4. Define HRM (1 point) and briefly describe (3 points) three activities of a "human resources manager". QuestionID: 01-04 Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the management process and non- HR managers. 2 Copyright © 2023 Pearson Canada Inc. Answer: Four points recommended: 1 point for a definition that is close to the textbook ("the management of people in organizations to drive successful organizational performance and achievement of the organization's strategic goals"), and 3 points for being able to identify three activities of a human resource manager, including but not limited to: - ensure that the organization attracts, re tains, and engages the diverse talent required to meet operational and performance commitments made to customers and shareholders - ensure that the organization finds and hires the best individuals available, develops their talent - create a productive wor k environment - continually build and monitor the organization's workforce - understanding of what practices help regulate employees (e.g., recruitment, compensation, performance management, training, etc.) - use these practices or systems impact employee, team, business unit, and company level attitudes, behaviours, and outcomes - explain why specific HR practices or systems are needed for each unique business setting 5. Which term reflects the course of action a company can take to pursue its goals? A) Strategy B) Human capital C) Business model D) Management E) Authority QuestionID: 01-05 Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the management process and non- HR managers. Answer: A) Strategy 6. Which of the followi ng helps the company navigate its internal and external strengths, weaknesses, threats, and opportunities to help the company achieve its desired goals? A) Business model B) Strategic Plan C) Authority D) Obligation E) Responsibility QuestionID: 01-06 Objective: 1.1—Def ine what human resources management [HRM] is and analyze how it relates to the management process and non- HR managers. Answer: B) Strategic Plan 7. Most students graduating in the next few years either will work for small businesses or will create new sm all businesses of their own, usually without a designated HR department. This means that entrepreneurs, employees, HR managers, and all managers in small, medium, and large businesses should be educated on 3 Copyright © 2023 Pearson Canada Inc. human resources management. a True b False Questi onID: 01-07 Objective: 1.2—Explain how HRM has changed over time to include a higher -level advisory role. Answer: a. True 8. Human resources management is important to all managers so they can avoid making common mistakes which may include evaluating and compensating employees unfairly or illegally. a True b False QuestionID: 01-08 Objective: 1.2—Explain how HRM has changed over time to include a higher -level advisory role. Answer: a. True 9. HR responsibilities are shifting from operational to strateg ic responsibilities, and now focus more on formulating and executing organizational strategy. a True b False QuestionID: 01-09 Objective: 1.2—Explain how HRM has changed over time to include a higher -level advisory role. Answer: a. True 10. The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as A) payroll and benefits administration. B) outsourcing. C) labour -management relations. D) contract administration. E) hiring temporary employees. QuestionID: 01-10 Objec tive: 1.2 —Explain how HRM has changed over time to include a higher -level advisory role. Answer: B) outsourcing. 11. Which of the following activities dominated the traditional role of personnel administration in the early 1900s? A) Hiring and firing employ ees B) Environmental scanning 4 Copyright © 2023 Pearson Canada Inc. C) Coaching and mentoring employees D) Being part of the strategic planning discussions E) Handling union- management relations QuestionID: 01-11 Objective: 1.2—Explain how HRM has changed over time to include a higher -level advisory role . Answer: A) Hiring and firing employees 12. The company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage is known as A) company objectives. B) environmental scanni ng. C) strategic plan. D) policies and procedures. E) SWOT analysis. QuestionID: 01-12 Objective: 11.1—Define what human resources management [HRM] is and analyze how it relates to the management process and non- HR managers. Answer: C) strategic plan. 13. HR professionals are expected to be change agents who lead the organization and its employees through organizational change. a True b False QuestionID: 01-13 Objective: 1.2—Explain how HRM has changed over time to include a higher -level advisory role. Answer: a. True 14. Which of the following is now being used more commonly to measure the activities and results of human resources? A) Metrics or statistics B) blogs C) Science D) Strategy E) Subjective popular press articles QuestionID: 01-14 Objective: 1.2—Explain how HRM h as changed over time to include a higher -level advisory role. Answer: A) Metrics or statistics 5 Copyright © 2023 Pearson Canada Inc. 15. It is simpler and less complex to be an HR manager today than in previous decades. a True b False QuestionID: 01-15 Objective: 1.2—Explain how HRM has cha nged over time to include a higher -level advisory role. Answer: b. False 16. Which of the follow has directly contributed to the inconsistent progress of HR transformation? A) Globalization B) Lack of senior management C) Crowdsourcing D) non-HR managers viewing HR as a strategic partner. E) Changing legal expectations of the HR professional. QuestionID: 01-16 Objective: 1.2 Explain how HRM has changed over time to include a higher -level advisory role. Answer: B) Lack of senior management 17. Evidence -based HRM invol ves A) intuition and brainstorming. B) data, facts, analytics, scientific rigour, and critically evaluated research or case studies. C) popular press articles. D) knowledge gained by a limited number of testimonials. E) philosophical arguments of principle. QuestionID: 01-17 Objective: 1.3—Identify tools to help make evidence -based HRM decisions. Answer: B) data, facts, analytics, scientific rigour, and critically evaluated research or case studies. 18. Identify three strategy HRM tools that are used to translate the c ompanies' strategic goals into HRM policies and practices in an evidence -informed way (1 point for each tool). What is the purpose of each tool and its outcome (2 points per tool)? QuestionID: 01-18 Objective: 1.3—Identify tools to help make evidence -based HRM decisions. Answer: Tool (1 point each): Strategy Map Balanced Scorecard Digital Dashboard Purpose (1 point each): Strategy Map - Shows the "big picture" of how each department's performance contributes to achieving the 6 Copyright © 2023 Pearson Canada Inc. company's overall strategic goals Balanced Scorecard - A measurement system that translates an organization's strategy into a comprehensive set of performance measures Digital Dashboard - Presents the manager with desktop graphs and charts, a computerized picture of where the company s tands on all those metrics from the HR scorecard process Outcome (1 point each): Strategy Map - Helps the manager and each employee visualize and understand the role their department plays in achieving the company's strategic plan Balanced Scorecard - Bala nces long- and short -term actions and measures of success relating to financial results, customers, internal business processes, and human capital management Digital Dashboard - Enables the manager to take corrective action by visually highlighting areas o f concern or strength. 19. Which of the following is the lowest level of HR certification currently available? A) Certified Human Resource Leader (CHRL) B) Certified Human Resource Consultant (CHRC) C) Certified Professional in Human Resources (CPHR) or Certified Human Resource Professional (CHRP) in Ontario D) Certified Human Resource Assistant (CHRA) E) Certified Human Resource Expert (CHRE) QuestionID: 01-19 Objective: 1.4—Describe professionalism and ethics in the HRM function. Answer: C) Certified Professional in Human Resources (CPHR) or Certified Human Resource Professional (CHRP) in Ontario 20. As of 2016, in all provinces except _________, the CHRP designated was renamed. A) Alberta B) British Columbia C) Ontario D) Nova Scotia E) Quebec QuestionID: 01-20 Objective: 1.4—Des cribe professionalism and ethics in the HRM function. Answer: C) Ontario 21. The highest level HR designation in Ontario is A) Certified Human Resource Leader (CHRL). B) Certified Human Resource Consultant (CHRC). C) Certified Professional in Human Resources (CPH R). D) Certified Human Resource Associate (CHRA). E) Certified Human Resource Executive (CHRE). 7 Copyright © 2023 Pearson Canada Inc. QuestionID: 01-21 Objective: 1.4—Describe professionalism and ethics in the HRM function. Answer: E) Certified Human Resource Executive (CHRE). 22. The Canadian Council of Human Resources Associations governs the human resources profession in all provinces except A) British Columbia. B) Nova Scotia. C) Quebec. D) Ontario. E) Manitoba. QuestionID: 01-22 Objective: 1.4—Describe professionalism and ethics in the HRM function. Answe r: D) Ontario. 23. Certified HRM professionals must abide by a uniform code of ethics to maintain professional status. a True b False QuestionID: 01-23 Objective: 1.4—Describe professionalism and ethics in the HRM function. Answer: a. True 24. What is corporate social responsibility? A) A company's approach to balancing its commitments to investors, employees, customers, other businesses, and the community. B) The political acuity of a company's social media presence. C) A company's involvement in charitable organizations. D) Concepts and techniques for maintaining political involvement. E) A company's history of reporting and compliance. QuestionID: 01-24 Objective: 1.4—Describe professionalism and ethics in the HRM function. Answer: A) A company's approach to balancing its commitments to investors, employees, customers, other businesses, and the community. 25. Human resource managers can create more ethical environments through these two steps: instituting ethical policies and codes and enforcing the rules. a True b False 8 Copyright © 2023 Pearson Canada Inc. QuestionID: 01-25 Objective: 1.4 Describe professionalism and ethics in the HRM function. Answer: a. True 26. HRM has evolved over the last few decades due to external environmental influences, such as globalization, technological changes, and e nvironmental concerns, all of which drive the strategic focus of HRM. a True b False QuestionID: 01-26 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: a. True 27. Economic downturns are generally associated with A) higher voluntary turnover. B) lower unemployment rates. C) skills shortages. D) an overwhelming number of job applicants for vacancies. E) more competition for qualified employees. QuestionID: 01-27 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: D) an overwhelming number of job applicants for vacancies. 28. Which of the following refers to the ratio of an organization or person's outputs to its inputs? A) The labour market equation B) The supply and demand equation C) Competitive ability D) The equity ratio E) Productivity QuestionID: 01-28 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: E) Productivity 29. External environmental influences having a direct or indirect influence on HRM include which of the following? A) Increasing empowerment B) Increasing engagement 9 Copyright © 2023 Pearson Canada Inc. C) Labour market issues D) Organiza tional climate E) Organizational culture QuestionID: 01-29 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: C) Labour market issues 30. When unemployment rates fa ll, A) there is less competition for qualified employees. B) training and retention strategies increase in importance. C) selection strategies increase in importance. D) qualified workers become more engaged. E) organizational culture becomes less relevant. QuestionID: 01-30 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: B) training and retention strategies increase in importance. 31. Mortgage Financial needs to recruit 10 e mployees for a period of three months to assist its team of underwriters during the busy season. The company does not want to provide these 10 employees regular full - time employment status. These employees will be known as which type of workers? A) Regular wo rkers B) Permanent workers C) Technical workers D) Contingent workers E) Primary sector workers QuestionID: 01-31 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: D) Contingent workers 32. The characteristics of the workforce, such as race, gender, and age are known as A) values. B) qualitative considerations. C) beliefs. D) customs and norms. E) demographic factors. QuestionID: 01-32 10 Copyright © 2023 Pearson Canada Inc. Objective: 1.5—Discuss the internal and external envi ronmental factors affecting HRM policies and practices, and explain their impact. Answer: E) demographic factors. 33. Which generation is preparing to retire in the next few years, and has attitudes, values, and expectations of both optimism and team ori entation? A) Traditionalists B) Generation Z -ers C) Generation X -ers D) Baby boomers E) Generation Y -ers QuestionID: 01-33 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: D) Baby boomers 34. Which generation grew up in an era of hardships, including war and depression, therefore now value loyalty and respect for authority? A) traditionalist B) baby boomers C) generation X. D) generation Y E) generation Z. QuestionID: 01-34 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: A) traditionalist 35. One key characteristic of Generation X employees is A) technological literacy developed at a young age B) economic conservatism C) a sense of security linked to corporate loyalty. D) value independence and differences E) results driven and entrepreneurial QuestionID: 01-35 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and pra ctices, and explain their impact. Answer: E) results driven and entrepreneurial 11 Copyright © 2023 Pearson Canada Inc. 36. Which sector accounts for the greatest number of jobs in the Canadian economy? A) Secondary sector B) Primary sector C) Education sector D) Tertiary or service sector E) Manufacturing s ector QuestionID: 01-36 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: D) Tertiary or service sector 37. Technological advances have A) enabled people to work a nywhere and everywhere. B) decreased work -family balance issues. C) resulted in a decline in privacy -related issues. D) had little impact on service -sector firms. E) have had an equal impact on all members of the labour force. QuestionID: 01-37 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: A) enabled people to work anywhere and everywhere. 38. Questions concerning ________ are at the core of a growing controversy brought about by new information technologies. A) data control, accuracy, the right to privacy, and ethics B) employee engagement C) job satisfaction D) environmental and social responsibility E) speed and efficiency QuestionID: 01-38 Objective: 1.5—Discuss the internal and ex ternal environmental factors affecting HRM policies and practices, and explain their impact. Answer: A) data control, accuracy, the right to privacy, and ethics 39. You are the Director of Human Resources at a real estate development company based in Tor onto. To attract and retain employees from generation X (employees in their 40s and 50s), which of the following would you emphasize? A) Economic conservatism B) Pragmatism C) Sacrifice 12 Copyright © 2023 Pearson Canada Inc. D) Civic duty E) Informality QuestionID: 01-39 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: D) Civic duty 40. You are the HR Generalist of a national railway. Which employment legislation would you refer to when it comes to employee relatio ns issues within the organization? A) Jurisdictional B) Provincial C) Territorial D) Federal E) Municipal QuestionID: 01-40 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: D) Federal 41. Each of the 10 provinces and three territories, as well as the federal level jurisdiction, have their own human rights legislation. a True b False QuestionID: 01-41 Objective: 1.5—Discuss the internal and external environmental factors affec ting HRM policies and practices, and explain their impact. Answer: a. True 42. Minimum wage, overtime pay requirements, and vacation entitlements A) are the same across all jurisdictions. B) are the same across all provinces. C) vary from one province/territory to another. D) are the same across all territories. E) vary from one federally regulated employer to another. QuestionID: 01-42 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: C) vary from one province/territory to another. 13 Copyright © 2023 Pearson Canada Inc. 43. The tendency of firms to expand their operations around the world is known as A) cultural diversity. B) globalization. C) international marketing. D) product diversification. E) domestication. QuestionID: 01-43 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: B) globalization. 44. The growing integration of the world economy has vastly increased A) employee turnover. B) the quality of products and services. C) standardization practices. D) the prices of products and services. E) the intensity of competition. QuestionID: 01-44 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practic es, and explain their impact. Answer: E) the intensity of competition. 45. The primary sector, which includes agriculture, fishing, forestry, and mining now represents the majority of jobs in Canada. a True b False QuestionID: 01-45 Objective: 1.5—Discu ss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: b. False 46. Productivity refers to the amount of goods produced from one year to the next. a True b False QuestionID: 01-46 Objec tive: 1.5 —Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. 14 Copyright © 2023 Pearson Canada Inc. Answer: b. False 47. The tertiary sector includes jobs in agriculture, fishing and trapping, forestry, and mining. a True b False QuestionID: 01-47 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: b. False 48. There are employees from all five of the age/generational groups in the w orkforce. Identify and briefly describe each of the five generational groups (2 points each group, one for correctly naming them and one for identifying a characteristic of this group), then describe two challenges posed by the differences between the demographic age groups in the workplace (1 point each challenge). QuestionID: 01-48 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: For the first 10 points of this 12 point question, identify each of the groups (Traditionalists, Baby Boomers, Generation X, Generation Y/Millennials, and Generation Z) and one or two characteristics for each group. For the last 2 points, the student should express how the attitudes/val ues/expectations/differences may create issues in the workplace. See Table 1.3 on page 16. 49. The core values, beliefs, and norms that are widely shared by members of an organization are known as A) the strategic plan. B) the mission statement. C) organizational culture. D) organizational climate. E) the prevailing atmosphere. QuestionID: 01-49 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: C) organizational culture. 50. W hich of the following is one of the purposes that organizational culture serves? A) Increasing training levels B) Increasing customer service levels C) Fostering employee loyalty and commitment D) Succession planning E) Encouraging use of individual incentive systems 15 Copyright © 2023 Pearson Canada Inc. QuestionID: 01-50 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: C) Fostering employee loyalty and commitment 51. The prevailing atmosphere or ''internal weathe r" that exists in an organization and its impact on employees is known as A) performance. B) mission. C) vision. D) organizational climate. E) corporate culture. QuestionID: 01-51 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM polic ies and practices, and explain their impact. Answer: D) organizational climate. 52. Revlex Inc. has decided to allow its front -line workers to make decisions regarding the ordering of certain supplies that were formerly made by managers. This initiative is an example of A) workplace incentives. B) strategic planning. C) job restructuring. D) employee empowerment. E) management development. QuestionID: 01-52 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices, and explain their impact. Answer: D) employee empowerment. 53. Joe Brown was hired by a manufacturing firm as a supervisor. During his first few weeks as a supervisor, Joe realized that the employees reporting to him expected a lot of direction and expected him to make all of the decisions. Joe Brown decided to train employees to take on additional responsibilities and make decisions within a specific scope. Joe Brown is A) outsourcing staff. B) narrowing staff. C) embracing staff. D) empowering staff. E) rewarding staff. QuestionID: 01-53 Objective: 1.5—Discuss the internal and external environmental factors affecting HRM policies and practices,