(Test Bank) Fundamentals Of Human Resource Management, Functions, Applications, Skill Development

Lussier,Hendon, 1

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Author(s): Lussier, Hendon

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Test Bank for Fundamentals of Human Resource Management, Functions, Applications, Skill Development, 1e Robert Lussier, John Hendon (All Chapters ) Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource Chapter 1: The New Human Resource Management Process Test Bank Multiple Choice 1. __________is a combination of job satisfaction, ability, and a willingness to perform for the organization at a high level and over an extended period of time . A. Revenue Center B. Employee Engagement C. Effectiveness D. Business Skills E. Conceptual a nd Design Skills Ans: B Learning Objective: 1 -1 Cognitive Domain: Knowledge Answer Location: Why Study HRM? Question Type: MC 2. What were human resource managers typically called in the 1970s and before? A. Personnel managers B. Secretaries C. Executive Assistants D. Developmental managers E. Clerks Ans: A Learning Objective: 1-1 Cognitive Domain: Knowledge Answer Location: Why Study HRM? Question Type: MC 3. Employee engagement is: A. A combination of competition and job satisfaction B. A combination of willingness to perform at a high level and job satisfaction C. A combination of willingness to perform at a high level and boldness D. A combination of competitiveness and boldness E. A combination of job satisfaction and boldness Ans: B Learning Objective: 1-1 Cognitive Domain: Knowledge Answer Location: Why Study HRM? Question Type: MC 4. Studies have shown that companies with high levels of _________ outperformed their peer companies in operating income, net income growth , and earnings per share growth. A. gross receipts Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource B. revenue C. material and equipment D. employee engagement E. employee training Ans: D Learning Objective: 1 -1 Cognitive Domain: Comprehension Answer Location: Why Study HRM? Question Type: MC 5. If a 21st century organization can manage its _______ better than its competitors, it has a much greater chance of being successful —more profitable and productive than its competitors —and of creating a competitive advantage. A. equipment B. facilities C. human resources D. consumables E. environment Ans: C Learning Objective: 1 -1 Cognitive Domain: Application Answer Location: Why Study H RM? Question Type: MC 6. _____________ are an organization’s most valuable asset. A. Materials B. People C. Facilities D. Economic Resources E. Efficiencies Ans: B Learning Objective: 1 -1 Cognitive Domain: Knowledge Answer Location: Why Study HRM ? Question Type: MC 7. ______ is a function of how many organization resources are used in getting the job done. A. Productivity B. Effectiveness C. Efficiency D. Electiveness E. Opportunity cost Ans: C Learning Objective: 1 -2 Cognitive Domain: Knowledge Answer Location: HRM Then and Now Question Type: MC Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource 8. A(n) ________ center is a revenue center that enhances profitability of the organization through enhancing the productivity of the people of the organization. A. cost B. enhancement C. profit D. product ivity E. deliverance Ans: D Learning Objective: 1 -2 Cognitive Domain: Knowledge Answer Location: HRM Then and Now Question Type: MC 9. ______ is a function of getting the job done whenever and however it must be done. A. Productivity B. Efficiency C. Effectiveness D. Opportunity E. Preference Ans: C Learning Objective: 1-2 Cognitive Domain: Knowledge Answer Location: HRM Then and Now Question Type: MC 10. __________is a function of how many organizational resources we used in getting th e job done. A. Productivity B. Efficiency C. Effectiveness D. Opportunity E. Preference Ans: B Learning Objective: 1 -2 Cognitive Domain: Knowledge Answer Location: HRM Then and Now Question Type: MC 11. What does HR primarily focus on improving? A. The recruiting of people B. The efficiency of people C. The effectiveness of people D. The physical work environment of people E. The preferences of people Ans: B Learning Objective: 1-2 Cognitive Domain: Knowledge Answer Location: HRM Then and Now Question T ype: MC Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource 12. Which of the following is NOT one of the HR competencies that will be most critical as identified by a recent SHRM survey of HR professionals? A. Business acumen B. Organizational leadership and navigation C. Managing upward D. Relationship management E. Communication Ans: C Learning Objective: 1 -2 Cognitive Domain: Knowledge Answer Location: HRM Challenges Question Type: MC 13. A ____________ is a division or department that generates monetary returns for the organization. A. data processing center B. collection center C. cost center D. revenue center E. management center Ans: D Learning Objective: 1 -2 Cognitive Domain: Knowledge Answer Location: HRM Then and Now Question Type: MC 14. HR creates revenue and profits for the organization by: A. Enhancing the productivity of the people within the organization B. Participating in teams C. Managing paperwork D. Controlling costs E. Creating products Ans: A Learning Objective: 1 -2 Cognitive Domain: Application Answer Location: HRM Then and Now Question Type: MC 15. A(n) __________is a division or department that brings in no revenue or profit for the organization — running this function only costs the organization money. A. revenue center B. productivity center C. cost center D. eff ectiveness center E. efficiency center Ans: C Learning Objective: 1 -2 Cognitive Domain: Knowledge Answer Location: HRM Then and Now Question Type: MC Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource 16. A(n) __________is division or department that generates monetary returns for the organization. A. revenue center B. productivity center C. cost center D. effectiveness center E. efficiency center Ans: A Learning Objective: 1 -2 Cognitive Domain: Knowledge Answer Location: HRM Then and Now Question Type: MC 17. __________is the permanent loss of workers from the organization. A. Sick leave B. Absenteeism C. Employee e ngagement D. Turnover E. Productivity Ans: D Learning Objective: 1 -2 Cognitive Domain: Knowledge Answer Location: Critical Dependent Variables Question Type: MC 18. __________ is the failure of an employee to report to the workplace as scheduled A. Job loss B. Absenteeism C. Employee e ngagement D. Turnover E. Productivity Ans: B Learning Objective: 1 -2 Cognitive Domain: Knowledge Answer Location: Critical Dependen t Variables Question Type: MC 19. Acme Global had to lay off 50 employees to cut costs. Acme Global is experiencing _______. A. Job satisfaction B. Absenteeism C. Employee engagement D. Turnover E. Productivity Ans: D Learning Objective: 1 -2 Cognitive Do main: Knowledge Answer Location: Critical Dependent Variables Question Type: MC Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource 20. Saleh likes the work he does as a market analyst at Acme Global Corporation. Overall, working at the organization gives him a feeling of well -being. What Saleh is experien cing is _____________. A. productivity B. job satisfaction C. effectiveness D. efficiency E. absenteeism Ans: B Learning Objective: 1 -2 Cognitive Domain: Application Answer Location: Critical Dependent Variables Question Type: MC 21. __________is the feeling of well -being that we experience in our jobs —basically , whether or not we like what we do and the immediate environment surrounding us and our jobs . A. Job satisfaction B. Productivity C. Effectiveness D. Efficiency E. Absenteeism Ans: A Learning Objective: 1 -2 Cognitive Domain: Application Answer Location: Critical Dependent Variables Question Type: MC 22. The Acme Global Corporation is paying for job analysis costs, recruiting costs, and selection costs because it needs to replac e three workers who left the organization for better -paying jobs. What the organization is experiencing is _________. A. absenteeism B. employee engagement C. competitive advantage D. turnover E. efficiency Ans: D Learning Objective: 1 -2 Cognitive Domain: Application Answer Location: Critical Dependent Variables Question Type: MC 23. Gerardo’s department lost productivity this week when two employees failed to report to work as schedule d. Other employees had to do the missing employees’ w ork and were not able to completely do their regular jobs. What Gerardo’s department is experiencing is _______. A. turnover B. absenteeism C. dissatisfaction D. lack of effectiveness E. slackness Ans: B Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource Learning Objective: 1 -2 Cognitive Domain: Applicati on Answer Location: Critical Dependent Variables Question Type: MC 24. The __________ Age is an era that began around 1980 and is characterized by exponential increases in available information in all industries. A. Information B. Effectiveness C. Absente eism D. Productivity E. Efficiency Ans: A Learning Objective: 1-2 Cognitive Domain: Knowledge Answer Location: Technology and Knowledge Question Type: MC 25. ________ “use their head more than their hands” and gather and interpret information to improve a product or process for their organizations . A. Line managers B. Staff managers C. HR managers D. Knowledge workers E. Managers Ans: D Learning Objective: 1 -2 Cognitive Dom ain: Knowledge Answer Location: Technology and Knowledge Question Type: MC 26. About 90 percent of the growth in the U.S. workforce between 2006 and 2016 is expected to come from which group? A. 15- to 24 -year-olds B. 25- to 34 -year-olds C. 35 - to 44 -year-olds D. 45 - to 54 -year-olds E. 55 -year-olds and older Ans: E Learning Objective: 1-2 Cognitive Domain: Knowledge Answer Location: Labor Demographics Question Type: MC 27. Hispanic workers are projected to be about what percentage of the workforce by 2050? A. 2 percent B. 8 percent C. 15 percent D. 24 percent Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource E. 43 percent Ans: C Learning Objective: 1 -2 Cognitive Domain: Knowledge Answer Location: Labor Demographics Question Type: MC 28. Asian workers are projected to be about what percentage of the workforce by 2050? A. 2 percent B. 8 percent C. 14 percent D. 21 percent E. 34 percent Ans: B Learning Objective: 1 -2 Cognitive Domain: Knowledge Answer Location: Labor Demographics Question Type: MC 29. What is the percentage of women i n the workforce? A. 35–36 percent B. 47–48 percent C. 52 –53 percent D. 57 –58 percent E. 63 –64 percent Ans: B Learning Objective: 1 -2 Cognitive Domain: Knowledge Answer Location: Labor Demographics Question Type: MC 30. Sara’s responsibilities include creating the organization’s Affirmative Action Plan and serving on the Diversity Committee. Her role is best described as the: A. Attorney at Large B. Strategist C. Conflict Negotiator D. EEO and Diversity Management Specialist E. CEO Ans: D Learning Objective: 1-3 Cognitive Domain: Application Answer Location: The Legal Environment: EEO and Diversity Management Question Type: MC 31. Sharon manages the organization’s employee -related actions to ensure compliance with equal opportu nity laws and regulations as well as organizational affirmative action plans . Part of her job also involves managing diverse groups of people within the organization. Sharon’s human resource management specialty is __________. A. training and development Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource B. compensation and benefits C. the legal environment D. ethics and sustainability E. staffing Ans: C Learning Objective: 1 -3 Cognitive Domain: Application Answer Location: The Legal Environment: EEO and Diversity Management Question Type: MC 32. Samantha’s job involves working on codes of ethics and making sure employees can report any violations of the code. Samantha’s human resource management specialty is __________. A. training and development B. labor and industrial relations C. employee relations D. ethics and sustainability E. staffing Ans: D Learning Objective: 1 -3 Cognitive Domain: Application Answer Location: Ethics and Sustainability Question Type: MC 33. Which HR specialty covers the recruiting process and selecting the be st candidate? A. Training and development B. Staffing C. Labor and industrial relations D. Ethics and sustainability E. Safety and security Ans: B Learning Objective: 1 -3 Cognitive Domain: Knowledge Answer Location: Staffing Question Type: MC 34. Grady ma nages the recruiting process, selecting the best candidates who apply and getting them settled into their jobs. Grady’s human resource management specialty is __________. A. training and development B. compensation and benefits C. staffing D. labor and industrial relations E. EEO and Diversity Management Specialist Ans: C Learning Objective: 1-3 Cognitive Domain: Application Answer Location: Staffing Question Type: MC Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource 35. Lauren manages teaching employees everything from basic job skills to what they ne ed to know to move up in the organization. Lauren’s human resource management specialty is __________. A. training and development B. employee relations C. staffing D. labor and industrial relations E. EEO and diversity management Ans: A Learning Objectiv e: 1-3 Cognitive Domain: Application Answer Location: Training and Development Question Type: MC 36. Which HR specialty involves counseling, conflict resolution, and discipline? A. Staffing B. Training and development C. Safety and security D. Employee relations E. Compensation Ans: D Learning Objective: 1 -3 Cognitive Domain: Knowledge Answer Location: Employee Relations Question Type: MC 37. The ________ function involves leadership and team -building efforts within the organization . A. employee relations B. staffing C. ethics and sustainability D. labor and industrial relations E. compensation and benefits Ans: A Learning Objective: 1 -3 Cognitive Domain: Comprehension Answer Location: Employee Relations Question Type: MC 38. Yusra’s r ole in the organization involves measuring and evaluating job satisfaction and employee engagement. Yusra’s human resource management specialty is __________. A. staffing B. labor and industrial relations C. ethics and sustainability D. employee relations E. EEO Ans: D Learning Objective: 1 -3 Cognitive Domain: Application Answer Location: Employee Relations Question Type: MC Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource 39. Joseph’s work involves union votes, negotiations for union agreements, contract collective bargaining, and handling grievances. Joseph’s human resource management specialty is __________. A. the legal environment B. compensation and benefits C. labor and industrial relations D. safety and security E. EEO Ans: C Learning Objective: 1 -3 Cognitive Domain: Application Answe r Location: Labor and Industrial Relations Question Type: MC 40. Who controls the processes within the organization —what the organization does? A. Staff management B. Line management C. Clerical workers D. Technicians E. Scientists Ans: B Learning Objecti ve: 1 -4 Cognitive Domain: Knowledge Answer Location: Line vs. Staff Management Question Type: MC 41. ___________________ are individuals that advise line management of the firm in a field of expertise, basically acting as internal consultants for the comp any within their fields of specialized knowledge. A. Staff managers B. Line managers C. Night shift managers D. Strategic advisors E. Staffers Ans: A Learning Objective: 1 -4 Cognitive Domain: Comprehension Answer Location: Line vs . Staff Management Question Type: MC 42. At the Acme Global Corporation, the human resources department provides training to help line managers understand how to avoid inadvertently acting in a way that is prohibited when dealing with employees. This train ing covers the ________ responsibilities of line management. A. legal considerations B. labor cost controls C. leadership and motivation D. training and development E. staffers Ans: A Learning Objective: 1 -4 Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource Cognitive Domain: Application Answer Location: Major HR Responsibilities of HR Staff and Line Management Question Type: MC 43. As a line manager, Peter is often one of the first people to see a problem with the organization’s manufacturing processes caused by lack of employee skill. Resolvin g the problem is a part of the ________ responsibilities of line management. A. legal considerations B. labor cost controls C. leadership and motivation D. training and development E. safety and security of employees Ans: D Learning Objective: 1 -4 Cognitive Domain: Application Answer Location: Major HR Responsibilities of HR Staff and Line Management Question Type: MC 44. Andrew, who is a line manager, ensures that the machines used by his employees are regularly examined by inspectors to make sure the machines do not pose a hazard to his employees. His regular monitoring of these machines is part of the ________ responsibilities of line management. A. legal considerations B. labor cost controls C. leadership and motivation D. safety and security of employees E. training and development Ans: D Learning Objective: 1 -4 Cognitive Domain: Application Answer Location: Major HR Responsibilities of HR Staff and Line Management Question Type: MC 45. __________ include the ability to use methods and techniqu es to perform a task. A. Technical Skills B. Human Relations Skills C. Business Skills D. Human Resources E. Revenue Skills Ans: A Learning Objective: 1 -5 Cognitive Domain: Knowledge Answer Location: Technical Skills Question Type: MC 46. __________ include the ability to understand, communicate, and work well with individuals and groups through developing effective relationships. A. Conceptual and design skills B. Human relations skills C. Business skills Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource D. Human resources E. Empathy Ans: B Learning Objective: 1 -5 Cognitive Domain: Knowledge Answer Location: Human Relations Skills Question Type: MC 47. __________ is the ability to put yourself in another person’s place —to understand not only what that person is saying but why the individ ual is communicating that information to you . A. Conceptual and design skills B. Empathy C. Business skills D. Human relations skills E. Revenue skills Ans: B Learning Objective: 1 -5 Cognitive Domain: Knowledge Answer Location: Human Relations Skills Question Type: MC 48. __________include the ability to evaluate a situation, identify alternatives, select a reasonable alternative, and make a decision to implement a solution to a problem . A. Conceptual and desig n skills B. Human relations skills C. Business skills D. Human resource skills E. Revenue skills Ans: A Learning Objective: 1 -5 Cognitive Domain: Knowledge Answer Location: Conceptual and Design Skills Question Type: MC 49. __________ are the analytical and quantitative skills —including in -depth knowledge of how the business works and its budgeting and strategic planning processes —that are necessary for a manager to understand and contribute to the profitability of the organization. A. Conceptu al and design skills B. Human relations skills C. Business skills D. Human resources E. Revenue skills Ans: C Learning Objective: 1 -5 Cognitive Domain: Knowledge Answer Location: Business Skills Question Type: MC Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource 50. Knowledge of EEO laws, computer skills, and training methodologies are all examples of which HR skill set? A. Technical skills B. Human relations skills C. Conceptual skills D. Design skills E. Business skills Ans: A Learning Objective: 1 -5 Cognitive Domain: Knowledge Answer Location: Technical skills Question Type: MC 51. Brooklyn is using the computer to organize documents needed for an upcoming meeting. After the documents are organized into files on the computer, Brooklyn will email the documents to meeting partici pants. Brooklyn is using _______ skills to complete this task. A. technical B. human relations C. conceptual and design D. business E. documentation Ans: A Learning Objective: 1 -5 Cognitive Domain: Application Answer Location: Technical Skills Question Ty pe: MC 52. Lauren is listening to a coworker describe a problem with her supervisor. As she listens, Lauren is trying to put herself in her coworker’s situation and understand the real problem between the supervisor and her coworker. Lauren is using _____ __ skills to complete this task. A. technical B. human relations C. conceptual and design D. business E. documentation Ans: B Learning Objective: 1 -5 Cognitive Domain: Application Answer Location: Human Relations Skills Question Type: MC 53. What skill set provides the ability to understand, communicate, and work well with individuals and groups through developing effective relationships? A. Human relations B. Technical C. Conceptual D. Design E. Business Ans: A