(Test Bank) Principles of Management and Organizational Behavior

Bauer,Erdogan, 1

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Author(s): Bauer, Erdogan

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Organizational Behavior, Version 1.1 Bauer & Erdogan FWK Test Item File Chapter 1 TRUE/FALSE 1.Flat World Knowledge was started by two textbook publishing industry veterans. (True) 2.Flat World Knowledge is improving on the traditional publishing model but is not innovating much. (False) 3.So far, Flat World Knowledge is a start up without any external funding. (False) 4.Most successful CEOs believe, “A company is only as good as the innovation it creates.” (False) 5.Current research suggests that the average employee today will change jobs 10 times in 20 years. (True) 6.Organizational behavior is the systematic study and application of knowledge about how individuals and groups act within the organizations where they work. (True) 7.Emile is seated in a lecture where the instructor is discussing personality. He is most likely in a sociology class. (False) 8.The study of organizational behavior analyzes the three levels of individual, organization, and society. (False) 9.If I am examining how my manager’s behavior influences my work group, I am looking at the organizational level of analysis in the organizational behavior discipline. (False) 10.Organizational behavior matters at three critical levels because it analyzes what you care about, what employers care about, and what organizations care about. (True) 11.Successful organizations tend to limit the amount of information shared by maintaining a centralized structure.(False) 12.Research shows that those organizations that are more effective limit the amount of feedback they provide employees, limit the amount of information shared, and allow roles to be ambiguous. (False) 13.Those firms that are categorized as successful tend to provide employment security, train employees, and reduce status differences. (True) 14.Financially there is little incentive to attain a higher level degree. (False) 15.The unemployment rate decreases as the level of education attained increases. (True) 16.In general, the more training you have, the more financial success you will achieve. (True) 17.Journaling is a technique that helps you chart your progress as you learn new skills. (True) 18.The discipline of organizational behavior is simply common sense. (False) 19.Michael is an auditory learner. He learns best by actually doing things and learning from trial and error. (False) 20.A kinesthetic learner is very likely to avoid taking once a week classes as they require too much sitting and listening time. (True) 21.Close-ended survey questions can be very time consuming to summarize and very hard to interpret. (False) 22.Glen is interested in finding out how effective a new incentive program might be in an organization. He chooses two departments to focus upon in a company. One department works under the incentive program, one does not. This is an experimental design study. (True) 23.Case studies suffer from questions as to whether the results of one organization are generalizable to other situations and organizations. (True)24.Meta-analysis shows that the relationship between job satisfaction and job performance is moderately strong. (True) 25.Reliability refers to consistency of measurement, while validity assesses whether the measurement does, indeed, measure what it is supposed to measure. (True) 26.Most of management research addresses causation. (False) 27.The federal government passed the Sarbanes-Oxley Act as a long-term solution to dealing with unethical behavior. (False) 28.Employee engagement has a significant impact on the corporate bottom line. (True) 29.Research by Gallup indicates that only 20% of employees are disengaged from their organization. (False) 30.Moore’s Law suggests that computing power doubles every two years. (True) 31.Because of information overload, some organizations, like Intel, have introduced “No e-mail Fridays” as a way to address the issue. (True) 32.Access to information has led to an increase in innovation and a “flattening of the world.” (True) 33.The triple bottom line refers to evaluating organizations against the three performance criteria of social viability, economic viability, and demographic viability. (False) 34.One of the major challenges facing organizations today is how to reconcile the accountability publicly owned firms have in generating wealth for shareholders while attending to the triple bottom line. (True) 35.In general terms, the American workforce is growing younger. (False) 36.Outsourcing is becoming an increasingly common practice in many organizations. (True)37.A “shamrock organization” is comprised of one-third regular employees, one-third temporary employees, and one-third consultants and contractors. (True) 38.Offshoring and the development of a shamrock organization structure challenges organizational behavior to manage teams made up of employees of different nationalities separated by culture, language, time and space. (True) 39.The Millennial Generation has technology embedded in their lives so organizational behavior has the challenge of managing people of different generations who have different values with regard to teamwork, rewards, and work-life balance. (True) 40.Organizational behavior provides organizations the tools to address the technological, societal, and cultural issues arising today to create an environment that is mutually beneficial to the firm and its employees. (True) MULTIPLE CHOICE Opening Section: College Textbook Revolution: The case of Flat World Knowledge 41.The CEO of Flat World Knowledge believes: a.the textbook industry is fine as it is. b.textbook costs are not a major concern. c.the traditional textbook industry model no longer makes sense. d.that charging a high price for textbooks will lead to company growth. (c)Medium/Analysis 42.The success of Flat World Knowledge is surprising because the textbook industry is characterized by a.Low profit margins. b.Expensive textbooks. c.Harmonious customer interactions. d.Interesting and challenging textbooks. (b)Easy/ComprehensionSection I: Understanding Organizational Behavior 43.According to the authors of Organizational Behavior, a company’s greatest asset is a.its product. b.its financial resources. c.its people. d.its location. (c)Easy/Knowledge 44.Maurice is enrolled in a career development class at his university. Which of the following statements best reflects important themes in the course? a.All students have common experiences and capabilities so an organization’s career development activities can be standardized. b.Learn as much as you can in as many areas as you can in college because you will not learn much more throughout your worklife. c.Once individuals choose their first job and the organization in which they work, they make very few changes in either throughout the rest of their worklives; so choose carefully. d.Uniqueness in a career path is the norm, so the best prepared students are able to diagnose situations, ask tough questions, evaluate answers and act in effective and ethical manners. (d)Difficult/Synthesis 45.Which of the following is a key level of analysis investigated in Organizational Behavior a.industry. b.individual. c.meta. d.society. (b)Easy/Knowledge 46.The systematic study and application of knowledge about how individuals and groups act within the organizations where they work is a.clinical psychology. b.organizational behavior. c.sociology. d.economics. (b)Easy/Knowledge 47.Sociology is a.the systematic study of group and team processes. b.the systematic study of the production, distribution and consumption of goods and services. c.the systematic study of the processes by which groups of people make decisions. d.the systematic study of the processes in the organization and workplace that improve the performance and well being of people.(a)Difficult/Synthesis 48.Manuel is studying both psychology and sociology this term. He is having a difficult time dealing with the overlap of some of the topics in the course. To help him focused on the relevant aspects of each course, he should keep in mind that a.sociology is primarily focused on the individual; psychology on society. b.psychology primarily looks at how individuals are influenced in groups; sociology looks at aspects of the individual. c.sociology focuses on mental processes and behavior of the individual in society; psychology focuses on how individuals are influenced by groups. d.psychology primarily focuses on mental process and behavior in the individual; sociology on how individuals are influenced in groups. (d)Difficult/Evaluation 49.Psychology is a.the scientific study of mental processes and behaviors of the individual. b.the systematic study of individual behavior in society. c.the systematic study of the processes by which groups of people make decisions. d.the systematic study of how to improve the performance and well being of individuals in the workplace. (a)Difficult/Synthesis 50.Organizational behavior draws heavily on personality and motivation studies from what other discipline? a.psychology b.physiology c.economics d.political science (a)Easy/Comprehension 51.Studies on decision making have been carried out in all of these disciplines EXCEPT a.anthropology b.political science c.economics d.psychology (a)Easy/Comprehension 52.Work on team processes has been carried out in what area? a.sociology b.finance c.economics d.physics (a)Easy/Comprehension 53.During the first day of an organizational behavior class at your university, the instructor tells the students that during the term they will learn all of the following EXCEPT a.how to work effectively on team projects.b.how to make more effective decisions about their academic and social lives. c.how different organizations interact with each other. d.how to cope with the stress of finals week. (c)Easy/Comprehension 54.A recent National Association of Colleges and Employers survey indicated all of the following are important skills for evaluating job candidates EXCEPT a.communication skills. b.demographics. c.honesty/integrity. d.strong work ethic. (b)Easy/Knowledge 55.Which of the following is accurate according to organizational behavior research? a.successful companies are more centralized. b.successful companies emphasize the status differences between their employees. c.successful companies have very simple and informal hiring systems. d.successful companies treat their employees well. (d)Easy/Knowledge 56.Which of the following is likely to produce an effective organization? a.A firm that controls its labor costs by limiting training opportunities to only a few employees. b.A firm that maintains two separate cafeterias for employees; one for executives and managers and one for everyone else. c.A firm where information is shared on a “need-only” basis. d.A firm that employs selective hiring practices. (d)Difficult/Evaluation 57.Research indicates that all of the following characteristics produce healthy organizations EXCEPT a.role clarity. b.participative decision making. c.information sharing. d.limited feedback. (d)Medium/Analysis 58.Rosario is examining a summary chart on four firms’ organizational characteristics. She feels which of the organizations below is most likely to have the greatest chance to be successful in the next year? a.Organization A uses self-managed teams, pays its workers a little above the average for the industry and has regular “state of the business meetings.” b.Organization B has a pay policy that matches the industry average for each job category, maintains special parking, cafeteria, and restroom facilities for its managers, and conducts performance appraisals every two years.c.Organization C has gone through regular quarterly lay-offs the last few quarters, established a policy last month where all decisions involving the expenditure of fifty dollars or more must be approved by two managers and has temporarily suspended all performance evaluations for the year. d.Organization D maintains a training program that is very selective with regard to employee involvement. They recently instituted a large-scale job flexibility program that “blurs” the lines between job duties and passed a strict pay secrecy policy last month. (a)Difficult/Synthesis 59.Research indicates that effective organizations tend to a.centralize their entire decision making. b.have a very large differential in pay between the lowest paid employee and the CEO. c.hire the first person available for any job opening. d.provide as much employment security as possible to their employees. (d)Medium/Application Unemployment and Earnings for Workers 25 and older by Educational Attainment, 2006 Unemployment Rate (Percent)Educational Degree Median Weekly Earnings (U.S. Dollars) 1.4 Doctoral Degree 1,441 1.7 Master’s Degree 1,140 2.3 Bachelor’s Degree 962 3.0 Associate Degree 721 3.9 Some College 674 4.3 High School Graduate 595 6.8 Some High School 419 60.The information on the preceding table indicates a.the higher the educational level, the higher the pay. b.there is a negative return to investment in education. c.the level of educational degree does not matter, it is whether you have a degree or not. d.unemployment rates increases as you increase educational attainment level. (a)Difficult/Evaluation Unemployment and Earnings for Workers 25 and older by Educational Attainment, 2006 Unemployment Rate (Percent)Educational Degree Median Weekly Earnings (U.S. Dollars) 1.4 Doctoral Degree 1,441 1.7 Master’s Degree 1,140 2.3 Bachelor’s Degree 962 3.0 Associate Degree 721 3.9 Some College 674 4.3 High School Graduate 595 6.8 Some High School 41961.Which is likely, given the data in the preceding table? a.The more training an individual has, the more financial success he enjoys. b.There is a negative financial return to higher-level degree attainment. c.Unemployment levels increase as educational level increases. d.Financially, there is little incentive to achieve a higher-level degree. (a)Difficult/Synthesis 62.Tom Peters, management expert, suggests individuals manage themselves as if they were “the brand that is you.” Such brand management might include all of the following suggestions EXCEPT a.appreciate new technology. b.avoid uncertainty. c.master something. d.network. (b)Medium/Comprehension 63.To be effective in keeping up your skill set in the future, make sure to a.purchase and use every new technological gadget that comes out on the market. b.make as many connections as you can on Facebook, MySpace or LinkedIn. c.avoid change as much as you can. d.excel at something so it sets you apart. (d)Difficult/Synthesis 64.Journaling is an effective developmental technique. Which of the following is true about the process of journaling? a.Writing your thoughts down increases your stress level as you re-live the events you write about. b.Thinking about your day is as effective as writing it down. c.You must write down your thoughts a minimum of 30 minutes a day to derive any benefits from the process. d.Tracking changes in yourself can be motivating. (d)Medium/Analysis 65.Which of the following is accurate according to OB research? a.We all have excellent perception and readily attend to those things we should and ignore those we should not. b.We all understand and use the logical approach to decision making. c.People perform better if goals are difficult rather than easy. d.Brainstorming in a group is more effective than brainstorming alone. (c)Difficult/Synthesis Section II: Understanding Your Learning Style 66.A kinesthetic learner a.has a preference for doing things and learning by trial and error. b.retains information by reading and seeing diagrams and flow charts.c.learns primarily by listening to others. d.learns best by attending videotaped lectures. (a)Easy/Knowledge 67.A visual learner a.learns by retaining information from reading and seeing diagrams. b.has a preference for doing things and learning by trial and error. c.learns best based upon the circumstances of the situation. d.learns primarily by listening to others. (a)Easy/Knowledge 68.An auditory learner a.learns primarily by taking tests. b.learns primarily by listening to others. c.learns by reading and seeing diagrams and graphs. d.learns best by trial and error. (b)Easy/Knowledge 69.To facilitate his learning in a college course, a visual learner would likely a.join a study group. b.tape his professor’s lectures. c.take notes during class. d.avoid scheduling classes that meet for long time periods. (c)Medium/Comprehension 70.A student who needs to take breaks during his study sessions and who needs to move around after reading a chapter in his textbook is likely a(n) ___________ learner. a.visual b.auditory c.kinesthetic d.emotional (c)Medium/Comprehension 71.Auditory learners a. draw pictures to help them understand material. b. take notes during lectures to force them to pay attention. c. use charts to summarize the main points of class material. d. record lectures to refer back to them later. (d) Medium/Comprehension Section III: Understanding How OB Research is Done 72.Hypotheses are a.entities that take on different values. b.research tools that elicit respondents’ reactions to specific questions. c.the process of writing out thoughts and emotions on a regular basis. d.tentative guesses for expected observations that can be tested. (d)Easy/Knowledge73.An entity that takes on different values is a.a hypothesis. b.a variable. c.a survey. d.a field study. (b)Easy/Knowledge 74.Research conducted in an actual organization is a.a field study. b.a survey. c.a lab study. d.a meta-analytic study. (a)Easy/Knowledge 75.Which of the following statements about surveys is INCORRECT? a.Either open-ended or close-ended questions can be used in surveys. b.Close-ended question responses are difficult to summarize. c.Surveys involve asking individuals to respond to questions. d.Many effective online survey tools are available free of charge. (b)Medium/Comprehension 76.Research that is performed under very controlled conditions and can include observation, interviews, or experiments is called a.a case study. b.a survey. c.a field study. d.a lab study. (d)Easy/Comprehension 77.A control group a.receives experimental manipulation. b.is an entity that can take on different values. c.receives no experimental manipulation. d.is a tentative guess on an observation that can be tested. (c)Easy/Comprehension 78.Which of the following statements about case studies is true? a.They involve a study conducted under controlled conditions. b.They offer the researcher a very simple and effective way to generalize what worked in a single situation to many other situations. c.They are a technique employed by researchers to summarize what other researchers found on a topic. d.They are a way to gather data and explain an event or situation in detail. (d)Medium/Analysis 79.Marcus wants to thoroughly understand the issues that created the severe economic straits General Motors currently finds itself experiencing. He should consider what kind of a research study? a.A case study. b.A survey. c.A field study.d.A laboratory study. (a)Medium/Application Before instituting a new health benefit program for its employees, one Big Ten University offered all its employees in the Liberal Arts and Engineering Schools an opportunity to participate in a Wellness Program that focused on walking to enhance employee health and cut down on those employees using health benefits. Those liberal arts employees agreeing to participate would receive a $25 gift card to Best Buy. Those in the engineering department were not offered the gift card for signing up. 80.The scenario described above represents which type of research study? a.A case study. b.A survey. c.An experimental field study. d.A laboratory study. (c)Medium/Application 81.In the scenario described above, the liberal arts school employees are a.the treatment group. b.the control group. c.the survey group. d.the case group. (a)Medium/Application 82.The engineering school employees, described in the scenario above, could be labeled the a.control group. b.treatment group. c.case group. d.survey group. (a)Medium/Application 83.Meta-analysis is a.a study with a group that receives a treatment and a comparison group that receives no treatment. b.a study conducted in an actual organization. c.the process of summarizing research findings from studies on related topics. d.an in-depth analysis of a single industry or company. (c)Easy/Knowledge 84.Validity is a.an entity that can take on different values. b.the consistency in measurement. c.the strength of the relationship between two variables. d.the truth of a measurement. (d)Easy/Knowledge85.Natalia administered the test to the job candidate three different times. She is looking at the scores and sees that they are 85, 87 and 85 out of 100. She notes that the scores are fairly consistent or a.valid. b.reliable. c.strong. d.relevant. (b)Medium/Application 86.In analyzing the data, the researcher notes that as employee absences increase, scores on performance evaluations decrease. This suggests a.there is a correlation between employee absenteeism and employee performance. b.employee absence causes poor performance. c.employee absence is a reliable measure. d.employee performance is a valid measure. (a)Difficult/Application 87.Datum is a.multiple observations. b.the consistency of a measure. c.the truth of a measure. d.a single observation. (d)Easy/Knowledge 88.The likelihood that findings in a given study would be found in another setting or study is a.reliability. b.validity. c.meta-analysis. d.generalizability. (d)Easy/Knowledge Section IV: Trends and Challenges 89.Research indicates that the most important determinant of ethical behavior in an organization is a.the establishment of policies prohibiting unethical behavior. b.the passage of laws requiring ethical behavior. c.manager commitment to ethical behavior. d.the establishment of rules requiring greater accountability. (c)Medium/Analysis90.An ethics audit would ask all the following questions of a firm EXCEPT: a.Do you make sure to hide any examples of unethical behavior so others do not repeat the behavior? b.Do you ensure that pay is equitable for all employees? c.Do you question whether employees are seeing any examples of unethical behavior occurring in the workplace? d.Do you ensure that daily decisions are assessed for ethical compliance? (a)Medium/Application 91.Trends in all of the following areas represent challenges for organizational behavior EXCEPT a.increasing technological innovation. b.increasing employee engagement. c.increasing access to information. d.increasing attention to sustainable business practices. (b)Medium/Application 92.The triple bottom line refers to evaluating an organization on all of the following performance criteria but a.demographic. b.economic. c.social. d.environmental. (a)Easy/Knowledge 93.Which of the following statements is INCORRECT with regard to trends that organizational behavior is addressing? a.The workforce is getting younger and thus their integration into most organizations will be seamless. b.Organizations will likely become “shamrock-shaped” in the future. c.The world is “flattening” so information access is increasing. d.Outsourcing is becoming a way of life in many organizations. (a)Medium/Application 94.A shamrock organization a.prevents flexible staffing in an organization. b.is comprised of one-third regular employees, one-third temporary employees, and one-third offshore employees. c.is the current structure of most organizations in the United States. d.increases full-time employment rates in the overall economy. (b)Difficult/Analysis 95.Offshoring is a.asking an outside organization to perform functions that could have been performed within the organization. b.the movement of a business practice from one country to another country. c.purchasing a firm from a foreign country. d.most prevalent in the auto industry. (b)Easy/Comprehension