(Test Bank) Human Resources Management in Canada

Dessler,Cole, 11

Business

Test Bank

11th Edition

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Test Bank for Human Resources Management in Canada, The downloadable file consists of 344 pages, and the total size of the file is 2.54 MB. Purchase now only for highly discounted price.

Author(s): Dessler, Cole

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Exam Name___________________________________ MULTIPLE  CHOICE.   Choose the one alternative  that best completes  the statement  or answers the question. 1) Human  resources  management  refers to: A) all managerial  activities. B) concepts  and techniques  used in leading people at work. C) concepts  and techniques  for organizing  work activities. D) management  techniques  for controlling  people at work. E) the management  of people in organizations.1) 2) The knowledge,  education,  training,  skills, and expertise  of a firmʹs workers is known as: A) physical  capital. B) management ʹs philosophy. C) production  capital. D) human  capital. E) cultural  diversity .2) 3) Human  resources  practices  that support strategy include: A) performance  management. B) rewards  practices. C) staffing  practices. D) policies  and procedures. E) production  scheduling .3) 4) A company  utilizes a system to measure  the impact of Human Resources  which balances measures  relating to financial  results, customers,  internal business  processes  and human capital management.  This system is knows as the: A) HRIS. B) Human  Capital Index. C)balanced strategy. D)balanced scorecard. E) none of the above.4) 5) You have been tasked with building  employee  engagement  at the firm you work for. Strategic human resources  initiatives  you would consider  implementing  include: A) employee  recognition  programs. B) employee  recognition  programs  and management  development  programs. C) job design indicators. D) diversity  programs. E) employee  relations  activity.5) 6) HR department  staff members  are traditionally  involved  in key operational  responsibilities.  Which of the following  is an operational  responsibility? A) setting  goals and objectives B) interpreting  human right laws C) collecting  metric s D) analyzing  metrics E) interpreting  health and safety legislation6) 17) Being completely  familiar with employment  legislation,  HR policies and procedures,  collectiv e agreements,  and the outcome  of recent arbitration  hearings  and court decisions  is most closely related with which of the following  HR activities? A) serving  as a consultant B) formulating  policies and procedure s C) offering  advice D) providing  service s E) serving  as a change agent7) 8) The practice of contracting  with outside vendors to handle specified  functions  on a permanent basis is known as A) contract  administration. B) payroll  and benefits administration. C) hiring  temporary  employees. D) outsourcing. E) labour -management  relations.8) 9) The company ʹs plan for how it will balance its internal strengths  and weaknesses  with external opportunities  and threats in order to maintain  competitive  advantage  is known as A) environmental  scanning. B) HR strategy. C) policies  and procedures. D) strategy. E) none of the above.9) 10) Rita is the HR Director of a manufacturing  company.  She recently undertook  research to identify competitor  compensation  and incentive  plans, information  about pending legislative  changes and availability  of talent in the labour market for the upcoming  strategic planning  meeting.  Rita was conducting: A) environmental  scanning. B) an external market survey. C) an employee  engagement  survey. D) an envrionmental  study. E) an external opportunities/threats  study.10) 11) The HR manager  of Smith & Yu company  was heavily involved  in a downsizing  exercise of the company ʹs sales force due to an economic  downturn.  He was also involved  in arranging  for outplacement  services and employee  retention  programs  as well as restructuring  of the business following  the downsizing.  This is an example of HRʹs role in: A) environmental  scanning  and executing  strategy. B) environmental  scanning. C) executing  strategy. D) operational  activities. E) formulating  strategy.11) 212) The core values, beliefs, and assumptions  that are widely shared by members  of an organization are known as: A) organizational  climate. B) organizational  culture. C) the pervading  atmosphere. D) the mission statement. E) the strategic plan.12) 13) As the HR consultant  of a newly formed company,  Arun has planned a presentation  for the line managers  on organizational  culture and the purpose it serves. Which of the following  points would Arun have included  in his presentation? A) increasing  training level s B) fostering  employee  loyalty and commitment  and providing  employees  with a sense of direction C) fostering  employee  loyalty and commitment D) succession  plannin g E) creating  a worldlier  atmosphere13) 14) The prevailing  atmosphere  or ʹʹinternal weatherʺ that exists in an organization  and its impact on employees  is A) organizational  climate. B) the need for performance  appraisals. C) the need for a corporate  culture. D) a myth about organizations. E) the importance  of having a mission statement.14) 15) Revlex  Inc. has decided to allow its front line workers to make decisions  regarding  the ordering  of certain supplies that were formerly  made by managers.  This initiative  is an example of: A) job restructuring. B) employee  empowerment. C) management  development. D) a change in organizational  climate. E) workplace  incentives.15) 16)Joe Brown was hired by a manufacturing  firm as a supervisor.  During his first few weeks as a supervisor  he realised that employees  who report to him expect a lot of direction  from him and expect all of the decision making to be done by him. Joe Brown decided to train his employees  to take on additional  responsibilities  and make decisions  within a specific scope. Joe Brown is: A) empowering  his staff. B) embracing  his staff. C) outsourcing  his staff. D) reducing  his staff. E) none of the above.16) 17) Economic  downturns  are generally  associated  with: A) high turnover. B) lower  unemployment  rates. C) more competition  for qualified  employees. D) an overwhelming  number of job applicants  for vacancies. E) skills shortages .17) 318) The ratio of an organization ʹs outputs to its inputs is known as: A) the labour market. B) the equity ratio. C) productivity. D) the supply and demand equation. E) competitive  ability.18) 19) External  environmental  influences  having a direct or indirect influence  on HRM include which of the following: A) labour  market conditions. B) increasing  empowerment. C) organizational  climate. D) decreasing  work force diversity. E) organizational  culture.19) 20) The ratio of an organization ʹs outputs such as goods and its inputs such as capital is which of the following: A) productivity. B) outsourcing. C) an internal environmental  influence. D) workforce  diversity. E) the labour market.20) 21) When  unemployment  rates fall: A) training  and retention  strategies  increase in importance. B) there is always a greater demand for services. C) retention  strategies  increase in importance. D) there is always a greater demand for services and training strategies  increase. E) unions  are more likely to organize  workers.21) 22) Mortgage  Financial  needs to recruit 10 employees  for a period of three months to assist its team of underwriters  during the busy season. The company  does not want to provide these 10 employees regular full-time or part -time status. As the HR manager,  what would you suggest the company do in this situation? A) increase  the workload  of staff B) use contingent  employees C) outsource  the underwriting  functio n D) do nothing about the situatio n E) develop  a retention  plan22) 23) The characteristics  of the work force are known as: A) unionization. B) population  trends. C) demographics. D) diversity. E) organizational  climate.23) 424) The single most important  factor governing  the size and composition  of the labour force is: A) the birth rate. B) population  growth . C) diversity. D) immigration  patterns. E) the death rate.24) 25) Any attribute  that humans are likely to use to tell them, ʺthat person is different  from me,ʺ and thus includes such factors such as race, gender, age, values and cultural norms, is known as A) differences. B) characteristics. C) minorities. D) diversity. E) perceptions.25) 26) Baby  boomers: A) have had very high fertility rates. B) will be increasing  rapidly in numbers  over the next few decades. C) resulted  in a focus on recruitment  and selection  in organizations  in the past. D) are currently  causing a great deal of competition  for advancement. E) were born between 1946 and 1965.26) 27) Characteristics  of Generation  X employees  include: A) mastering  of technology. B) eagerness  to make a contribution. C) a desire for work/life  balance. D) sense  of security linked to corporate  loyalty. E) action -orientedness.27) 28) The Sandwich  Generation  refers to: A) Generation  Y. B) employees  with older and younger coworkers. C) individuals  with responsibilities  for young dependents  and elderly relatives . D) individuals  who are caught in the generation  gap. E) employees  who have to bring their lunch to work because they canʹt afford to eat out.28) 29) If you were the HR advisor of a company  where the majority of the workforce  consisted  of employees  born after 1980, what initiatives  would you recommend  providing  to keep the group challenged? A) job security B) continuous  skill developmen t C) empowerment  and challenging  work D) flexible  work arrangements E) eldercare  benefits29) 530) If you were the HR advisor of a company  where the majority of the workforce  consisted  of employees  born before 1965 what initiatives  would you recommend  providing  to keep the group challenged? A) flexible  work arrangements B) job security C) independent  work D) eldercare  and pension benefits E) onsite  gym facilitie s30) 31) Canadians  who are functionally  illiterate are: A) exacting  a toll on organizations ʹ productivity  levels . B) involved  in academic  upgrading  through their place of employment. C) older Canadians  who did not have the opportunity  to attend school. D) able to perform routine technical  tasks without assistance. E) no longer in the work force.31) 32) Approximately  ________  percent of the Canadian  population  could be members  of visible minorities  by 2017. A) 20 B) 50 C) 30 D) 40 E) none of the above32) 33) Which  of the following  statements  is true? A) Most visible and ethnic minority  Canadians  are professionals. B) Ethnic  diversity  is increasing.  Currently,  more than 200 different  ethnic groups are represented  among Canadian  residents. C) The majority of Canadians  are of French or British origin. D) Ethnic  diversity  is starting to level off in Canada. E) The proportion  of visible and ethnic minorities  entering the Canadian  labour market peaked in the mid -1990s and is gradually  decreasing.33) 34) Technological  advances  in manufacturing  have: A) decreased  the importance  of white -collar jobs. B) resulted  in a decline in the impact of workforce  diversity. C) eliminated  many blue -collar jobs. D) had little impact on service -sector firms. E) led to significant  increases  in the employment  of persons with disabilities.34) 35) Which  of the following  jobs are likely to increase in the market as a result of technological advances? A) assembly  line work B) professional  jobs and managerial  positions C)blue-collar jobs D) professional  jobs E) no types of jobs will increase35) 636) Questions  concerning  ________  are at the core of a growing  controversy  brought about by the new information  technologies. A) data control, accuracy,  right to privacy and ethics B) privacy  and social responsibilit y C) speed,  accuracy,  and efficiency D) employee  stress levels E) job satisfaction36) 37) You are the Director of Human Resources  at a real estate development  company  based in Toronto. To attract and retain employees  born after 1981 which of the following  would be the most strategic to implement? A) more  opportunity  to work independently B) greater  job security C) a comprehensive  pension plan D) an environmental  stewardship  program E) eldercare37) 38) You are the HR generalist  of a national railway. Which employment  legislation  would you refer to when it comes to employee  relations  issues within the organization? A) federal B) provincia l C) territoria l D) provincial/territoria l E) none of the above38) 39) Which  of the following  apply to employers  and employees  across Canada? A) Employment  equity legislatio n B) Employment  Insurance  and employment  legislation C) Employment  Insurance  and Canada/Quebec  Pension Plan D) Employment  Insurance  and human rights legislation E) the Canada Labour Code39) 40) The tendency  of firms to extend their sales or manufacturing  to new markets abroad is known as: A) domestication. B) globalization. C) cultural  diversity . D) international  marketing. E) product  diversification.40) 41) The globalization  of markets and manufacturing  has vastly increased: A) employee  turnover. B) the quality of products  and services. C) the prices of products  and services. D) standardization  practices. E) international  competition.41) 742) The process of analyzing  manufacturing  processes,  reducing  production  costs, and compensating employees  based on their performance  levels is found in: A) the human relations  movement. B) scientific  management. C) the human resources  movement. D) the scientific  movement. E) none of the above.42) 43) Which  of the following  was given emphasis  in Frederick  Taylorʹs theory on HRM? A) cross -functional  cooperatio n B) compensation  tied to performance C) work condition s D) job rotation E) empowerment  of employees43) 44) Management  practices  in the late 1800s and early 1900s emphasized: A) workplace  harmony. B) higher  wages. C) empowerment. D) task simplification  and performance -based pay. E) sel f-management.44) 45) Mary  Parker Follett was a: A)believer in self -management. B)believer in the motivational  power of money. C) supporter  of the view that workers are a factor of production. D) strong  advocate  of authoritarian  management. E) strong  advocate  of scientific  management.45) 46) The management  philosophy  based on the belief that attitudes  and feelings of workers are important  and deserve more attention  is known as: A) the human relations  movement. B) psychology. C) socialism. D) the human resources  movement. E) scientific  management.46) 47) The Hawthorne  Studies are closely linked with: A) the human resources  movement. B) the human relations  movement. C) scientific  management. D) Mary  Parker Follett. E) Frederick  Taylor.47) 48) Which  of the following  statements  is true of the Hawthorne  Studies? A) Worker  morale was greatly influenced  by such factors as the supervisor ʹs leadership  style. B) Researchers  were not interested  in the factors influencing  worker morale and productivity. C) Economic  incentives  were found to be the most closely linked to productivity. D) The conclusions  had little impact on management  practices. E) Treating  workers with dignity and respect was found to have a weak correlation  to productivity.48) 849) Which  of the following  activities  was part of the the traditional  role of personnel  management  in the early 1900s? A) coaching  and mentoring B) handling  union-management  relations C)being part of the strategy planning  discussion s D) environmental  scanning E) hiring  and firing employees49) 50) In the early 1900s, personnel  administration,  as it was then called: A) was closely tied to union-management  relations. B) focussed  on trying to improve  the human element in organizations. C) played  a very subservient  role in organizations. D) was highly influenced  by laws and regulations. E) served  a key advisory  role in organizations.50) 51) The second phase of personnel  management  arrived in the 1930s with: A) minimum  wage legislation. B) health  and safety legislation. C) a decrease  in unionizing  activities. D) a decrease  in unionizing  activities  and minimum  wage legislation. E) the decreasing  momentum  of the scientific  management  movement.51) 52) If you were an HR professional  in the 1940s or 1950s you would likely have had the following activities  added onto your portfolio  of existing responsibilities: A) focusing  on proactive  management. B) administering  benefits. C) running  the payroll department. D) handling  orientation  and performance  appraisals. E) hiring  and firing.52) 53) The third major phase in personnel  management  was a direct result of: A) government  intervention  following  the depression. B) a desire for professionalism. C) the impact of the human relations  movement. D) an increase in unionizing  activities. E) the increasing  amount of government  legislation.53) 54) The third phase of personnel  management  was concerned  largely with: A) health  and safety legislation  compliance. B) payroll. C) corporate  contribution  and proactive  management. D) corporate  contribution. E)benefits administration.54) 55) The fourth phase of HRM is ongoing.  Current management  thinking  holds that: A) employees  are quite similar in terms of the rewards they seek. B) the goals and aims of management  must be achieved  at all costs. C) social  influences  are no longer important  to most employees. D) employees  are often the firmʹs best competitive  advantage. E) employees  are motivated  primarily  by compensation  and benefits.55) 956) Characteristics  of a profession  include: A) certification  of members. B) the existence  of a common  body of knowledge  and certification  of members. C) many  diverse points of view. D) government  regulation. E) competing  codes of ethics.56) 57) The broad objectives  of HR associations  across the country include: A) assisting  in the provision  of training in the field of HR. B) providing  opportunities  for information  exchange. C) serving  as a voice for HR practitioners. D) skills  updating . E) all of the above.57) 58) The Canadian  national body through which all provincial  and specialist  HR associations  are affiliated  is called the: A) International  Personnel  Management  Association–Canada. B) Canadian  Council of Human Resources  Associations. C) Human  Resources  Professionals  Association  of Ontario. D) Society  for Human Resource  Management. E) Canadian  Management  Association.58) 59) Payoffs  associated  with properly  implemented  ethics programs  include: A) increased  stakeholder  confidence. B) greater  client/customer  and employee  loyalty. C) increased  profits. D) decreased  vulnerability  to legal liability issues . E) all of the above.59) 60) The implied, enforced,  or felt obligation  of managers,  acting in their official capacities,  to serve or protect the interests of groups other than themselves,  is known as: A) valuing  diversity. B) legal compliance. C) social  responsibility . D) professionalism. E) a code of ethics.60) 61) Taking  a stand on anti -animal testing, human rights protection,  and environmental  conservation  is an example of a firmʹs: A) ethics  policy. B) sense of social responsibility. C) mission  statement. D) desire  for legal compliance. E) code of ethics.61) TRUE/FALSE.   Write ʹTʹ if the statement  is true and ʹFʹ if the statement  is false. 62) The goal of HRM is to align people practices  to organizational  strategy to produce behaviour s required  to achieve organizational  goals.62) 1063) HR responsibilities  have shifted from operational  to strategic responsibilities  which involv e formulating  and executing  organizational  strategy.63) 64) An HR professional  can build employee  engagement  by coaching  line managers  to build trusting relationships  with their employees,  establishing  recognition  programs  and providing  management development  programs.64) 65) Management  can lose its authority  and power by empowering  its employees. 65) 66) HR professionals  are increasingly  expected  by their employers  to be change agents who lead the organization  and its employees  through change66) 67) The growing  emphasis  on education  and human capital reflects several social and economic factors, such as the increase in primary -sector employment.67) 68) Recent  research indicates  that there is a strong positive relationship  between employee engagement  and organizational  performance.68) 69) Technological  advances  will continue  to shift employment  from some occupations  to others, while contributing  to a decline in productivity.69) 70) HRM  has evolved over the last few decades due to economic  forces such as globalization, technological  changes,  and intense competition,  all of which make human capital more important.70) 71) As an HR professional  in todayʹs organizations,  you need to be concerned  with ethical issues such as security of information,  employee  and client privacy, governance  and conflicts of interest.71) ESSAY.  Write your answer in the space provided  or on a separate  sheet of paper. 72) Discuss  how the impact of HRM on an organization  is measured. 73) Discuss  the responsibilities  of Human Resource  Management. 74) You have been hired as the Director of Human Resources  at a telecommunications  company.  Define organizational  culture and climate and explain the importance  of each to the company. 75) Describe  key HRM issues related to demographic  trends and workforce  diversity. 76) Discuss  the theories that have contributed  to the evolution  of HRM and the challenges  faced. 77) Describe  the role of ethics in HRM and its challenges  and benefits. 11Answer Key Testname:  UNTITLED1 1) E Topic: Strategic  Role of HRM Skill: Recall 2) D Topic: Strategic  Role of HRM Skill: Recall 3) E Topic: Strategic  Role of HRM Skill: Recall 4) D Topic: Strategic  Role of HRM Skill: Applied 5) B Topic: Strategic  Role of HRM Skill: Applied 6) C Topic: Strategic  Role of HRM Skill: Applied 7) C Topic: Strategic  Role of HRM Skill: Applied 8) D Topic: Strategic  Role of HRM Skill: Recall 9) D Topic: Strategic  Role of HRM Skill: Recall 10) A Topic: Strategic  Role of HRM Skill: Applied 11) C Topic: Strategic  Role of HRM Skill: Applied 12) B Topic: Environmental  Influences  on HRM Skill: Recall 13) B Topic: Environmental  Influences  on HRM Skill: Applied 14) A Topic: Environmental  Influences  on HRM Skill: Recall 15) B Topic: Environmental  Influences  on HRM Skill: Applied 16) A Topic: Environmental  Influences  on HRM Skill: Applied 12Answer Key Testname:  UNTITLED1 17) D Topic: Environmental  Influences  on HRM Skill: Recall 18) C Topic: Environmental  Influences  on HRM Skill: Recall 19) A Topic: Environmental  Influences  on HRM Skill: Applied 20) A Topic: Environmental  Influences  on HRM Skill: Recall 21) A Topic: Environmental  Influences  on HRM Skill: Applied 22) B Topic: Environmental  Influences  on HRM Skill: Applied 23) C Topic: Environmental  Influences  on HRM Skill: Recall 24) B Topic: Environmental  Influences  on HRM Skill: Recall 25) D Topic: Environmental  Influences  on HRM Skill: Recall 26) E Topic: Environmental  Influences  on HRM Skill: Recall 27) C Topic: Environmental  Influences  on HRM Skill: Recall 28) C Topic: Environmental  Influences  on HRM Skill: Recall 29) C Topic: Environmental  Influences  on HRM Skill: Applied 30) D Topic: Environmental  Influences  on HRM Skill: Applied 31) A Topic: Environmental  Influences  on HRM Skill: Applied 32) A Topic: Environmental  Influences  on HRM Skill: Recall 13Answer Key Testname:  UNTITLED1 33) B Topic: Environmental  Influences  on HRM Skill: Applied 34) C Topic: Environmental  Influences  on HRM Skill: Recall 35) B Topic: Environmental  Influences  on HRM Skill: Applied 36) A Topic: Environmental  Influences  on HRM Skill: Recall 37) D Topic: Environmental  Influences  on HRM Skill: Applied 38) A Topic: Environmental  Influences  on HRM Skill: Applied 39) C Topic: Environmental  Influences  on HRM Skill: Recall 40) B Topic: Environmental  Influences  on HRM Skill: Recall 41) E Topic: Environmental  Influences  on HRM Skill: Applied 42) B Topic: The  HR Movement Skill: Recall 43) B Topic: The  HR Movement Skill: Recall 44) D Topic: The  HR Movement Skill: Recall 45) A Topic: The  HR Movement Skill: Applied 46) A Topic: The  HR Movement Skill: Recall 47) B Topic: The  HR Movement Skill: Recall 48) A Topic: The  HR Movement Skill: Applied 14