(Test Bank) Fundamentals of Management Canadian Edition

Robbins, 9

Business

Test Bank

9th Edition

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Test Bank for Fundamentals of Management Canadian Edition, The downloadable file consists of 320 pages, and the total size of the file is 4.88 MB. Purchase now only for highly discounted price.

Author(s): Robbins

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Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. The General Manager (Scenario) Malik is the general manager of a power plant. After a meeting with city officials to discuss environmental issues, he spent the day researching new technologies that can be used to improve the performance of his plant. He discovered anew opportunity based on that research. 1)Malik's ability to understand the complex environmental regulations and simplify it so that his managers can apply it to their jobs is an example of which managerial role? A)resource allocator B)monitor C)spokesperson D)disseminator1) 2)A candy manufacturer would increase both efficiency and effectiveness by making ________. A)the same candy at a lower cost B)better candy at the same cost C)better candy at a lower cost D)the same candy at the same cost2) 3)The emphasis that managers give to various activities is generally based on their ________. A)experience in their field B)organizational level C)skill specialty D)tenure with the organization3) 4)Which of the following did a poll find to be the most important variable in employee productivity? A)the benefits that employees enjoyed B)quality of the workplace environment C)pay level D)quality of the employee -supervisor relationship4) 5)Which of the following is the most accurate statement regarding managers in today's world? A)There is greater variety of managers with respect to age, ethnicity, and gender than ever before. B)Managers are found almost exclusively in for -profit organizations. C)More than half of today's managers are women. D)Managers are found almost exclusively in large corporations that have more than 500 employees.5) 6)Which of the following is an example of a disseminator? A)transmits information to outsiders B)greets visitors C)receives a wide variety of external information D)transmits information from outsiders6) 1CHAPTER 1The Busy Day (Scenario)Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 a.m. and reads his agenda for the day.Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, hewill give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with theunit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the lateafternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to getthe equipment running as soon as possible. What a day!7)Which management function is demonstrated as Don reviews the equipment malfunction anddecides whether to deploy extra people to get the equipment running?A)planningB)organizingC)leadingD)controlling7)8)Preparing a budget is an example of which management function?A)organizingB)planningC)leadingD)controlling8)Everyday Management (Scenario)Rashad begins his work day at a local bicycle shop. He works in a team of four who share many tasks including repairingbicycles, serving customers, and tending to the store. All four report to the store's owner. After work Rashad volunteers atthe local community centre pool operated by his municipality. In the first hour of his shift he works as a lifeguard. In thesecond hour he leads a swimming lesson as the instructor. After volunteering he meets his teammates at the soccer fieldfor their weekly league game. He then returns home to his bachelor apartment.9)What type of organization is the community centre where Rashad volunteers?A)nongovernmentalB)privately heldC)public sectorD)private sector9)Joe the Manager (Scenario)As a production supervisor, Joe determines the number of output units his department will produce each week. OnMonday, he informs his team that the schedule is going to be difficult this week due to the increased number of outputunits. He goes on to tell them that he is confident that they can fulfill the schedule because they are tough, talented, and"when the going gets tough, they are the ones who get going." Each day during the week, Joe checks the amount ofoutput that the employees have completed and the number of units that have been rejected.10)When Joe brings in two additional contractors and allocates them to the production team, he isperforming which of the management functions?A)leadingB)organizingC)planningD)controlling10) 2Toys "R" Us Management (Scenario)Allyson Koteski loves her job as the manager of the Toys "R" Us store in Guelph, Ontario. She loves the chaos created bylots of kids, toys, and noise. She even loves the long and variable hours during hectic holiday seasons. Because employeeturnover is a huge issue in the retail world, Allyson enjoys the challenge of keeping her employees motivated andengaged so they will not quit. The occasional disgruntled customer does not faze her either. She patiently listens to theproblems and tries to resolve them satisfactorily. This is what Allyson's life as a manager is like.11)As a store manager who reports to a regional director, what type of manager is Allyson?A)top-level managerB)lower-level managerC)middle-level managerD)public manager11)The General Manager (Scenario)Keyana is the general manager of a power plant. This morning she will meet with city officials to discuss environmentalissues. After the meeting, she will confer with the plant's section managers to address the concerns of the cityrepresentatives. This afternoon Keyana will meet with a team leader to go over a complaint filed by an employee. Afterthe complaint meeting, Keyana plans to spend time in the library and on the Internet researching new technologies thatcan be used to improve the performance of her plant.12)When Keyana learns from city officials about how her plant's operations may be affecting theenvironment, she is performing which management role?A)leaderB)resource allocatorC)liaisonD)entrepreneur12)13)When an entrepreneur hires more employees for his lawn care business, this is an example ofwhich management function?A)controllingB)leadingC)organizingD)planning13)Party Planners (Scenario)Heba Hashi has expanded her party planning business into two different areas – glassware rentals and event planningtraining. She remains as founder of the company but decides to hire a full-time CEO to overlook all of the business. Shehas a manager responsible for each business line: party planning, glassware rentals, and event planning training.Some of the employees work in more than one of the lines of business. The managers work hard to ensure the employeesare clear what tasks are to be done and where decisions are to be made.14)When the CEO secures an outside investor to help grow the three businesses, that is evidence ofwhich of the management functions?A)controllingB)planningC)organizingD)leading14) 3Joe the Manager (Scenario)As a production supervisor, Joe determines the number of output units his department will produce each week. OnMonday, he informs his team that the schedule is going to be difficult this week due to the increased number of outputunits. He goes on to tell them that he is confident that they can fulfill the schedule because they are tough, talented, and"when the going gets tough, they are the ones who get going." Each day during the week, Joe checks the amount ofoutput that the employees have completed and the number of units that have been rejected.15)When Joe checks the amount of output units that the team has completed and the number ofunits that have been rejected, he is performing which of the management processes?A)organizingB)controllingC)planningD)leading15)16)Large organizations in the private sector with shares available on the stock exchange are alsoknown as ________.A)privately heldB)community heldC)publicly heldD)family organizations16)Toys "R" Us Management (Scenario)Allyson Koteski loves her job as the manager of the Toys "R" Us store in Guelph, Ontario. She loves the chaos created bylots of kids, toys, and noise. She even loves the long and variable hours during hectic holiday seasons. Because employeeturnover is a huge issue in the retail world, Allyson enjoys the challenge of keeping her employees motivated andengaged so they will not quit. The occasional disgruntled customer does not faze her either. She patiently listens to theproblems and tries to resolve them satisfactorily. This is what Allyson's life as a manager is like.17)Given Allyson's preference for motivating employees and keeping them satisfied with theirwork, she seems to prefer which management function?A)controllingB)planningC)organizingD)leading17)Joe the Manager (Scenario)As a production supervisor, Joe determines the number of output units his department will produce each week. OnMonday, he informs his team that the schedule is going to be difficult this week due to the increased number of outputunits. He goes on to tell them that he is confident that they can fulfill the schedule because they are tough, talented, and"when the going gets tough, they are the ones who get going." Each day during the week, Joe checks the amount ofoutput that the employees have completed and the number of units that have been rejected.18)When Joe tells the employees that he is sure they can fulfill the schedule because they are theones "who get going when the going is tough," he is performing which of the managementprocesses?A)organizingB)planningC)controllingD)leading18) 4The General Manager (Scenario)Keyana is the general manager of a power plant. This morning she will meet with city officials to discuss environmentalissues. After the meeting, she will confer with the plant's section managers to address the concerns of the cityrepresentatives. This afternoon Keyana will meet with a team leader to go over a complaint filed by an employee. Afterthe complaint meeting, Keyana plans to spend time in the library and on the Internet researching new technologies thatcan be used to improve the performance of her plant.19)When Keyana spends time searching for new technologies for her plant, she is performingwhich management role?A)leaderB)disturbance handlerC)entrepreneurD)spokesperson19)20)Which of the following might be an example of increased efficiency in manufacturing?A)increasing sales of the productB)cutting the price of the productC)cutting the amount of labour required to make the productD)increasing advertising for the product.20)21)Supervisor is another name for which of the following?A)middle managerB)top managerC)first-line managerD)team leader21)22)A finance manager who reads the Globe and Mail on a regular basis would be performing whichrole?A)monitorB)liaisonC)leaderD)disseminator22)23)________ developed a categorization scheme for defining what managers do consisting of 10different but highly interrelated roles.A)Henri FayolB)Henry FordC)Robert L. KatzD)Henry Mintzberg23)The Busy Day (Scenario)Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 a.m. and reads his agenda for the day.Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, hewill give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with theunit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the lateafternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to getthe equipment running as soon as possible. What a day!24)What kind of a manager is Don likely to be?A)plant managerB)low-level middle managerC)first-line managerD)CEO of a major corporation24) 5The Perfect Manager (Scenario)Brenda Kraft has proven herself to be an able manager. Her section has a high project completion rate with thehighest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-timepeople than other managers. Co-workers say that the secret of her success is in her ability to delegate responsibility andher understanding of the basic "management processes."25)If Brenda accomplished her projects on time with high-quality results, but she took more timethan other managers in the process, you could say that as a manager she was ________.A)project oriented, but not effectiveB)effective, but not efficientC)a leader, but not a top managerD)efficient, but not effective25)26)Brenda receives a bulletin from head office recognizing the exceptional performance of hersection and her team and reporting that they have earned their bonuses for this quarter. At thebeginning of the next shift Brenda shares this good news with the team. As she does this she isperforming which management role?A)personalB)informationalC)decisionalD)monitor26)27)The controlling management function is largely a matter of ________.A)monitoring to see that tasks are accomplishedB)enforcing rules for employeesC)determining what needs to be doneD)resolving conflicts27)28)When it comes to the end of the year, the decision of which manager should conduct theperformance appraisal falls under which management function?A)leadingB)organizingC)controllingD)planning28)29)A common factor that all managers face in today's world is the ________.A)demand to move to a production-based economyB)boredom of employeesC)changing nature of workD)lagging development of technology29)Everyday Management (Scenario)Rashad begins his work day at a local bicycle shop. He works in a team of four who share many tasks including repairingbicycles, serving customers, and tending to the store. All four report to the store's owner. After work Rashad volunteers atthe local community centre pool operated by his municipality. In the first hour of his shift he works as a lifeguard. In thesecond hour he leads a swimming lesson as the instructor. After volunteering he meets his teammates at the soccer fieldfor their weekly league game. He then returns home to his bachelor apartment.30)The bicycle shop at which Rashad works is what type of organization?A)nongovernmentalB)nonprofit sectorC)privately heldD)public sector30)31)Pallavi's knowledge of the developmental services sector is an example of which type of skills?A)conceptualB)politicalC)technicalD)interpersonal31)632)The managerial function that changes the least between middle and top managers is ________.A)organizingB)planningC)controllingD)leading32)33)Effectiveness is synonymous with ________.A)smart managementB)cost minimizationC)goal attainmentD)efficiency33)34)Not-for-profit organizations are different from for-profit organizations primarily ________.A)in how they hire employeesB)in the way they make decisionsC)in the way they measure successD)in the way they motivate employees34)The General Manager (Scenario)Keyana is the general manager of a power plant. This morning she will meet with city officials to discuss environmentalissues. After the meeting, she will confer with the plant's section managers to address the concerns of the cityrepresentatives. This afternoon Keyana will meet with a team leader to go over a complaint filed by an employee. Afterthe complaint meeting, Keyana plans to spend time in the library and on the Internet researching new technologies thatcan be used to improve the performance of her plant.35)When Keyana meets with the section managers to brief them on the concerns of the city officials,which management role is she performing?A)liaisonB)disturbance handlerC)negotiatorD)disseminator35)The Perfect Manager (Scenario)Brenda Kraft has proven herself to be an able manager. Her section has a high project completion rate with thehighest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-timepeople than other managers. Co-workers say that the secret of her success is in her ability to delegate responsibility andher understanding of the basic "management processes."36)Consider Brenda's role and responsibilities. What type of manager is Brenda?A)senior managerB)lower-level managerC)top-level managerD)middle-level manager36)37)Which of the following levels of management is associated with positions such as executivevice-president, chief operating officer, chief executive officer, and chairperson of the board?A)middle managersB)top managersC)team leadersD)first-line managers37)38)A pharmaceutical company manager attending a meeting of academic scientists would befunctioning in which role?A)liaisonB)informationalC)figureheadD)decisional38)39)Which of the following types of managers is responsible for making organization-widedecisions and establishing the plans and goals that affect the entire organization?A)team leaderB)top managerC)project leaderD)department head39)740)Management researchers have developed three specific categories to describe what managersdo: functions, roles, and ________.A)skillsB)knowledgeC)abilitiesD)experience40)Toys "R" Us Management (Scenario)Allyson Koteski loves her job as the manager of the Toys "R" Us store in Guelph, Ontario. She loves the chaos created bylots of kids, toys, and noise. She even loves the long and variable hours during hectic holiday seasons. Because employeeturnover is a huge issue in the retail world, Allyson enjoys the challenge of keeping her employees motivated andengaged so they will not quit. The occasional disgruntled customer does not faze her either. She patiently listens to theproblems and tries to resolve them satisfactorily. This is what Allyson's life as a manager is like.41)Allyson's concern for her employees, her positive attitude, and her dedication to her job areimportant to the success of the organization. Her effective management is likely to result inwhich of the following?A)higher employee turnover for her storeB)reduced effectivenessC)customer attritionD)improved financial performance for her store41) 42)A candy manufacturer that made candy at a lower cost without improving the quality of thecandy could be said to ________.A)increase efficiency without increasing effectivenessB)increase effectiveness without increasing efficiencyC)decrease both effectiveness and efficiencyD)increase both effectiveness and efficiency42)43)We all have a vested interest in understanding the way organizations are managed because________.A)we all stand to gain financially from organizational profitsB)organizations dictate every facet of our livesC)we all depend on organizations for employmentD)we interact with organizations every day of our lives43)44)Another term for effectiveness is ________.A)doing the right thingsB)doing things intelligentlyC)doing things when necessaryD)doing things right44)45)Resolving a conflict would be considered to fall under which managerial function?A)directingB)controllingC)leadingD)planning45)46)All levels of management between the supervisory level and the top level of the organization aretermed ________.A)middle managersB)team leadersC)first-line managersD)supervisors46) 8The Busy Day (Scenario)Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 a.m. and reads his agenda for the day.Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, hewill give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with theunit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the lateafternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to getthe equipment running as soon as possible. What a day!47)When Don meets with Phil to discuss Phil's output decline, in which management role will Donbe operating?A)spokespersonB)disseminatorC)figureheadD)leader47)48)The primary job of a manager is to ________.A)coordinate between organization leaders and ordinary employeesB)direct and oversee the work of othersC)make decisions that help an organization growD)tackle tasks that are too difficult for nonmanagerial employees48)49)Why might a manager for a not-for-profit organization seem as concerned with herorganization's financial well-being as a for-profit manager?A)Not-for-profit managers are evaluated on financial performance only.B)Many not-for-profit organizations have tight budgets and must be very efficient.C)Not-for-profit managers try to give the illusion that they care about the "bottom line."D)Not-for-profit organizations have an obligation to turn a profit.49)The Busy Day (Scenario)Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 a.m. and reads his agenda for the day.Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, hewill give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with theunit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the lateafternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to getthe equipment running as soon as possible. What a day!50)Which management function is Don fulfilling as he presides over the retirement party for acolleague?A)controllingB)planningC)leadingD)organizing50)51)An organization is ________.A)a deliberate arrangement of people to accomplish some specific purposeB)a group of individuals focused on profit-making for their shareholdersC)any collection of people who all perform similar tasksD)the physical location where people work51) 952)Which of the following is a reason the functions approach is more useful than the rolesapproach?A)simplicity and clarityB)not being a "player" with impact within its industryC)having a relatively small market share of its productD)not every role is needed52)53)The role of ________ is more important for managers of small organizations than for managersworking in large corporations.A)spokespersonB)resource allocatorC)entrepreneurD)disseminator53)54)How did Mintzberg group his 10 roles?A)4 functions: planning organizing, leading, controllingB)3 categories: coordinating, controlling, commandingC)3 categories: interpersonal, informational, decisionalD)5 functions: planning, organizing, commanding, coordinating, controlling54)55)Rashad settles on the sofa at the end of his day. The management course he just finished hashelped him many times today. When during Rashad's day would the study of managementhave been LEAST helpful to him?A)playing as a member of the soccer teamB)volunteering as a swimming instructorC)relaxing at homeD)working at the bicycle shop55)56)An important part of the controlling function is ________.A)punishingB)evaluatingC)coordinatingD)structuring56)57)Denait has analyzed the impact the recession will have on her business. She is applying whichtype of skills?A)interpersonalB)technicalC)conceptualD)political57)58)Giving a speech at an organization banquet would fall into which Mintzberg category?A)decisionalB)entrepreneurialC)informationalD)interpersonal58)59)Managers working in one of Canada's public universities are managing in what type oforganization?A)privately heldB)publicly heldC)private sectorD)nonprofit sector59)60)Why is innovation a key component of a manager's job in today's business environment?A)Innovation gives companies a "fresh" image without changing much real substance.B)New approaches are always superior to old approaches.C)Innovation keeps employees on their toes.D)Innovation efforts are needed in all types of organizations.60)61)Samar's specialized knowledge in marketing is connected with which type of skills?A)interpersonalB)politicalC)technicalD)conceptual61)1062)Which Mintzberg role aligns well with planning?A)monitorB)disseminatorC)leaderD)resource allocator62)63)Companies that are well managed can prosper during difficult economic times by depending on________.A)raising pricesB)a loyal customer baseC)government bailoutsD)filing for bankruptcy63)The Busy Day (Scenario)Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 a.m. and reads his agenda for the day.Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, hewill give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with theunit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the lateafternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to getthe equipment running as soon as possible. What a day!64)As Don conducts Phil's performance review, he is performing which managerial function?A)controllingB)organizingC)planningD)leading64)65)Which is an important job responsibility for a middle manager?A)defining the organization's long-term goalsB)helping top managers define goalsC)performing tasks that are not related to long-term goalsD)translating goals defined by top managers into action65)66)Efficiency refers to ________.A)the inverse relationship between inputs and outputsB)decreasing inputs onlyC)the relationship between inputs and outputsD)the additive relationship between inputs and outputs66)67)Good management strives for ________.A)moderate efficiency and moderate effectivenessB)high efficiency and low effectivenessC)low efficiency and high effectivenessD)high efficiency and high effectiveness67)The General Manager (Scenario)Malik is the general manager of a power plant. After a meeting with city officials to discuss environmental issues, hespent the day researching new technologies that can be used to improve the performance of his plant. He discovered anew opportunity based on that research.68)Which decisional role did Malik use during the day?A)resource allocatorB)disturbance handlerC)entrepreneurD)negotiator68)1169)Another term for efficiency is ________.A)making sure things get doneB)doing things rightC)doing things at the right timeD)doing the right things69)Everyday Management (Scenario)Rashad begins his work day at a local bicycle shop. He works in a team of four who share many tasks including repairingbicycles, serving customers, and tending to the store. All four report to the store's owner. After work Rashad volunteers atthe local community centre pool operated by his municipality. In the first hour of his shift he works as a lifeguard. In thesecond hour he leads a swimming lesson as the instructor. After volunteering he meets his teammates at the soccer fieldfor their weekly league game. He then returns home to his bachelor apartment.70)When in Rashad's day is he most likely acting as a leader?A)as a member of the soccer teamB)as an employee of the bicycle shopC)a lifeguardD)as a swimming instructor70)71)Who stands to benefit least from studying management?A)a pro football ownerB)a pro football coachC)a pro football fanD)a pro football player71)72)One of the common characteristics of all organizations is ________ that define(s) rules,regulations, and values of the organization.A)a set of written bylawsB)an explicit goalC)a stated purposeD)a deliberate structure72)73)Which of the following represents the lowest managerial position among the choices given?A)an individual involved in defining the organization's philosophyB)a nonmanagerial employeeC)a vice-presidentD)a middle manager73)74)Which management challenge refers to management's responsibility to be attentive toenvironmental and societal challenges?A)politicsB)sustainabilityC)social mediaD)managerial ethics74)The Busy Day (Scenario)Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 a.m. and reads his agenda for the day.Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, hewill give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with theunit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the lateafternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to getthe equipment running as soon as possible. What a day!75)What role will Don be performing when he gives the plant tour to the newspaper reporter?A)resource allocatorB)monitorC)spokespersonD)entrepreneur75)1276)Organizing includes ________.A)motivating organizational membersB)resolving conflictsC)determining who does what tasksD)defining organizational goals76)77)The work of a manager ________.A)is strictly limited to overseeing and monitoring the work of othersB)does not involve interaction with nonmanagerial employeesC)involves only high-level tasks that require a sophisticated skill setD)may involve performing tasks that are not related to overseeing others77)78)How many management functions were originally proposed by Henri Fayol?A)five: plan, organize, command, coordinate, controlB)ten: 3 interpersonal, 3 informational, 4 decisionalC)three: plan, organize, leadD)four: plan organize, lead, control78)79)Today, the basic management functions are considered to be ________.A)commanding, organizing, leading, and decision makingB)planning, organizing, leading, and motivatingC)planning, coordinating, leading, and monitoringD)planning, organizing, leading, and controlling79)80)When Jia attends a networking event, she is enhancing which type of skills?A)interpersonalB)conceptualC)technicalD)political80)The Perfect Manager (Scenario)Brenda Kraft has proven herself to be an able manager. Her section has a high project completion rate with thehighest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-timepeople than other managers. Co-workers say that the secret of her success is in her ability to delegate responsibility andher understanding of the basic "management processes."81)Brenda's ability to delegate responsibility well is evidence that she excels at which managementfunction?A)organizingB)controllingC)planningD)leading81)82)Which of the following is a key difference between managerial and nonmanagerial employees?A)Managerial employees work longer hours.B)Managerial employees receive higher pay compensation.C)Nonmanagerial employees have less formal education.D)Nonmanagerial employees do not oversee the work of others.82) 13The Busy Day (Scenario)Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 a.m. and reads his agenda for the day.Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, hewill give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with theunit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the lateafternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to getthe equipment running as soon as possible. What a day!83)When Don attends the retirement party, he will be operating in which of the management roles?A)liaisonB)monitorC)figureheadD)leader83)The Perfect Manager (Scenario)Brenda Kraft has proven herself to be an able manager. Her section has a high project completion rate with thehighest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-timepeople than other managers. Co-workers say that the secret of her success is in her ability to delegate responsibility andher understanding of the basic "management processes."84)Brenda's high project completion rate indicates that she is ________.A)a good spokespersonB)an efficient managerC)an effective managerD)a good resource allocator84)85)Described as the new frontier, this new challenge for managers has the potential to both boastand drain employee productivity.A)social mediaB)intrapreneurshipC)organizational politicsD)environmental activism85)86)How do customers play a role in changing the job of the modern manager?A)Managers are increasingly including customer satisfaction as a major goal.B)Managers are increasingly de-emphasizing customer satisfaction as a major goal.C)Managers are inviting customers to take control of the planning and design of newproducts.D)Managers are learning to think of customers as adversaries in a battle of survival.86)87)Why is a negotiator a decisional role according to Mintzberg?A)Negotiation requires taking a position and deciding how and when to compromise.B)The task of negotiation is taken on only by the decision makers, who are always topmanagers.C)Negotiation requires a manager to be able to deal with money.D)Negotiation requires no interpersonal or informational skill.87) 14The Busy Day (Scenario)Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 a.m. and reads his agenda for the day.Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, hewill give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with theunit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the lateafternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to getthe equipment running as soon as possible. What a day!88)When Don reviews the equipment malfunction, what management role will he play in decidingwhether to bring in extra people?A)disseminatorB)resource allocatorC)disturbance handlerD)monitor88)89)The leading function aligns most closely with which group of Mintzberg roles?A)interpersonalB)decisionalC)rationalD)informational89)The General Manager (Scenario)Keyana is the general manager of a power plant. This morning she will meet with city officials to discuss environmentalissues. After the meeting, she will confer with the plant's section managers to address the concerns of the cityrepresentatives. This afternoon Keyana will meet with a team leader to go over a complaint filed by an employee. Afterthe complaint meeting, Keyana plans to spend time in the library and on the Internet researching new technologies thatcan be used to improve the performance of her plant.90)When Keyana addresses a complaint filed by an employee, she is performing whichmanagement role?A)liaisonB)disturbance handlerC)figureheadD)resource allocator90)91)What does a company's prompt, courteous, and helpful answering of a telephone with a humanoperator signal to the customer who is calling?A)The company is wasting resources on telephone operators.B)The company is responsive to the customer's needs.C)The company has low prices.D)The company has high prices.91)Joe the Manager (Scenario)As a production supervisor, Joe determines the number of output units his department will produce each week. OnMonday, he informs his team that the schedule is going to be difficult this week due to the increased number of outputunits. He goes on to tell them that he is confident that they can fulfill the schedule because they are tough, talented, and"when the going gets tough, they are the ones who get going." Each day during the week, Joe checks the amount ofoutput that the employees have completed and the number of units that have been rejected.92)When Joe decides the number of output units his team will be able to produce this week, whichof the management processes is he performing?A)controllingB)leadingC)organizingD)planning92)15