(Test Bank) Management, Canadian Edition

Schermerhorn, 5

Business

Test Bank

5th Edition

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Test Bank for Management, Canadian Edition, The downloadable file consists of 1617 pages, and the total size of the file is 8.67 MB. Purchase now only for highly discounted price.

Author(s): Schermerhorn

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Schermerhorn, Management, Fifth Canadian Edition Test Bank Chapter 1 – Management Today 1 - 1 Copyright © 2021 John Wiley & Sons Canada, Ltd. Unauthorized copying, distribution, or transmission of this page is strictly prohibited CHAPTER 1 MANAGEMENT TODAY Question type: True/False 1) Intellectual capital is a personal asset for individuals. Answer: True Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 2) Intellectual capital is defined as the collective and shared knowledge of an organization’s workforce. Answer: True Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Application Difficulty: Medium AACSB: Analytic 3) Intellectual capital = Competency x Commitment. Answer: True Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 4) Commitment represents one’s talents or job-relevant capabilities. Answer: False Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 5) A knowledge worker is a person whose physical capabilities are critical assets. Answer: False Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 6) Creativity and insight are critical assets to a knowledge worker. Answer: True Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 7) Tech IQ is the ability to use technology and the commitment to stay informed about the latest technological developments. Answer: True Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 8) Improvements in technology, the deregulation of markets, and the opening of national borders have had little impact on businesses in the United States and Europe. Answer: False Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom code: Knowledge Difficulty: Medium AACSB: Analytic 9) National boundaries are no longer thought of as a constraint in the world of business. Answer: True Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 10) Job migration refers to the shift of manufacturing and jobs from overseas to back home. Answer: False Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 11) Globalization refers to the worldwide interdependence of resource flows, product markets, and business competition that characterizes the new economy. Answer: True Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 12) The reach of the global economy means that countries and people are increasingly connected through media, information technology, travel, and lifestyles. Answer: True Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 13) If an act is legal then it follows that the act is also an ethical one. Answer: False Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Comprehension Difficulty: Medium AACSB: Analytic 14) Ethics refers to a code of moral principles that sets standards of what is “good” or “right” as opposed to what is “bad” or “wrong.” Answer: False Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 15) Integrity and ethical leadership must be practised at all organizational levels. Answer: True Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 16) Society is becoming more lenient in its expectations that social institutions conduct their affairs per high moral standards. Answer: False Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 17) Minorities constitute more than one-quarter of the Canadian population. Answer: False Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 18) Workforce diversity describes demographic differences among members of the workforce focusing primarily on income, social status, education, and experience. Answer: False Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 19) Prejudice is the display of negative opinions and attitudes about people who lack interpersonal or technical skills. Answer: False Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 20) Discrimination refers to an invisible barrier that limits the career advancement of women and minorities. Answer: False Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 21) The “glass-ceiling effect” limits the career advancement and promotion of women and visible minorities. Answer: True Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 22) The first leaf in the shamrock organization consists of a core group of “freelancers” and “independent contractors.” Answer: False Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 23) Core workers, contract workers, and part-time workers are the employment patterns in the Irish shamrock model used by Charles Handy. Answer: True Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 24) In Charles Handy’s description of changing careers, a person who performs specific tasks as needed and is compensated on a fee-for-services basis is a known as a core worker. Answer: False Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 25) In a free-agent economy, people do not change jobs very often. Answer: False Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 26) Since employment patterns are changing dramatically, people should maintain a “portfolio of skills” to increase their flexibility and job opportunities. Answer: True Learning Objective 1: Summarize the challenges of developing and maintaining career readiness in the new economy Section Reference: 1.1 Working Today Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 27) All organizations are open systems that interact with their environments. Answer: True Learning Objective 1: Describe what organizations are like as work settings. Section Reference: 1.2 Organizations Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 28) An open system interacts with its environments to transform resource inputs into product outputs such as finished products and/or services. Answer: True Learning Objective 1: Describe what organizations are like as work settings. Section Reference: 1.2 Organizations Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 29) An open system is a collection of subsystems that function independently from one another. Answer: False Learning Objective 1: Describe what organizations are like as work settings. Section Reference: 1.2 Organizations Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 30) Organizations are complex systems with many interrelated parts functioning together to achieve common goals. Answer: True Learning Objective 1: Describe what organizations are like as work settings. Section Reference: 1.2 Organizations Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 31) The open systems model focuses on the internal rather than external factors that transform resources into finished products. Answer: False Learning Objective 1: Describe what organizations are like as work settings. Section Reference: 1.2 Organizations Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 32) Performance effectiveness is defined as the quantity and quality of outputs relative to the cost of inputs. Answer: False Learning Objective 1: Describe what organizations are like as work settings. Section Reference: 1.2 Organizations Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 33) Any inefficiency in an organization reduces the cost of production. Answer: False Learning Objective 1: Describe what organizations are like as work settings. Section Reference: 1.2 Organizations Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 34) Performance efficiency is an output measure of resource cost associated with goal accomplishment. Answer: False Learning Objective 1: Describe what organizations are like as work settings. Section Reference: 1.2 Organizations Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 35) Productivity refers to the quantity or the amount of work that is performed by a group or team. Answer: False Learning Objective 1: Describe what organizations are like as work settings. Section Reference: 1.2 Organizations Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 36) An organization that has good resource utilization and low goal attainment will be neither efficient or effective. Answer: True Learning Objective 1: Describe what organizations are like as work settings. Section Reference: 1.2 Organizations Bloom’s: Knowledge Difficulty: Hard AACSB: Analytic 37) A manager who emphasizes meeting production targets even if there is a cost overrun is more interested in performance efficiency than in performance effectiveness. Answer: False Learning Objective 1: Describe what organizations are like as work settings. Section Reference: 1.2 Organizations Bloom’s: Comprehension Difficulty: Medium AACSB: Analytic 38) Some recent trends in managing organizations include: greater focus on command and control, concern for efficiency, and emphasis on individual performance. Answer: False Learning Objective 1: Describe what organizations are like as work settings. Section Reference: 1.2 Organizations Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 39) In the context of current organizational trends, organizations and their members are networked for intense, real-time communication and coordination. Answer: True Learning Objective 1: Describe what organizations are like as work settings. Section Reference: 1.2 Organizations Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 40) A manager is a person who supports, activates, and is responsible for the work of others. Answer: True Learning Objective 1.3: Discuss what it means to be a manager. Section Reference: 1.3 Managers Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 41) Middle managers are in charge of overseeing the overall operations of an organization. Answer: False Learning Objective 1.3: Discuss what it means to be a manager. Section Reference: 1.3 Managers Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 42) An example of a middle manager is a clinic director in a hospital who develops and implements action plans consistent with the objective set by the hospital’s higher-level executives. Answer: True Learning Objective 1.3: Discuss what it means to be a manager. Section Reference: 1.3 Managers Bloom’s: Comprehension Difficulty: Medium AACSB: Analytic 43) The top managers of an organization constitute an executive team that is not accountable to any higher authority in the organization. Answer: False Learning Objective 1.3: Discuss what it means to be a manager. Section Reference: 1.3 Managers Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 44) Top managers set strategy and lead an organization in a manner consistent with its purpose and mission. Answer: True Learning Objective 1.3: Discuss what it means to be a manager. Section Reference: 1.3 Managers Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 45) Typical job titles for middle managers include department head, team leader, and supervisor. Answer: False Learning Objective 1.3: Discuss what it means to be a manager. Section Reference: 1.3 Managers Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 46) A team leader is someone who coordinates complex projects with task deadlines while working with many persons within and outside the organization. Answer: False Learning Objective 1.3: Discuss what it means to be a manager. Section Reference: 1.3 Managers Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 47) The responsibilities of a team leader or supervisor will include planning meetings and work schedules; recruiting, training, and developing team members to meet performance standards; and recommending pay increases for subordinates. Answer: True Learning Objective 1.3: Discuss what it means to be a manager. Section Reference: 1.3 Managers Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 48) Staff managers are responsible for the work activities that make a direct contribution to the organization’s outputs. Answer: False Learning Objective 1.3: Discuss what it means to be a manager. Section Reference: 1.3 Managers Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 49) Line managers are responsible for work that makes a direct contribution to an organization’s outputs. Answer: True Learning Objective 1.3: Discuss what it means to be a manager. Section Reference: 1.3 Managers Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 50) Functional managers are primarily involved in using their special technical expertise to advise and support line workers. Answer: False Learning Objective 1.3: Discuss what it means to be a manager. Section Reference: 1.3 Managers Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 51) Effective managers successfully help others achieve both high performance and satisfaction in their work. Answer: True Learning Objective 1.3: Discuss what it means to be a manager. Section Reference: 1.3 Managers Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 52) Accountability flows upward in a traditional organizational structure or heirarchy. Answer: True Learning Objective 1.3: Discuss what it means to be a manager. Section Reference: 1.3 Managers Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 53) The upside-down pyramid view of organizations shows customers at the top being served by workers who are supported by managers. Answer: True Learning Objective 1.3: Discuss what it means to be a manager. Section Reference: 1.3 Managers Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 54) In an upside-down pyramid, the best managers are often known for “helping” and “supporting” rather than “directing” and “order-giving.” Answer: True Learning Objective 1.3: Discuss what it means to be a manager. Section Reference: 1.3 Managers Bloom’s: Knowledge Difficulty: Medium AACSB: Analytic 55) Planning is the process of measuring work performance, comparing results to objectives, and taking corrective action as needed. Answer: False Learning Objective 1.4: Explain the functions, roles, and activities of managers. Section Reference: 1.4 The Management Process Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 56) Organizing is the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups to implement plans. Answer: True Learning Objective 1.4: Explain the functions, roles, and activities of managers. Section Reference: 1.4 The Management Process Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 57) Leading is the process of awakening people’s enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives. Answer: True Learning Objective 1.4: Explain the functions, roles, and activities of managers. Section Reference: 1.4 The Management Process Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 58) Controlling is the process of assigning tasks, allocating resources, and coordinating activities. Answer: False Learning Objective 1.4: Explain the functions, roles, and activities of managers. Section Reference: 1.4 The Management Process Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 59) Through control, a manager identifies desired results and ways to achieve them. Answer: False Learning Objective 1.4: Explain the functions, roles, and activities of managers. Section Reference: 1.4 The Management Process Bloom’s: Knowledge Difficulty: Easy AACSB: Analytic 60) In the management process, if the planning is impeccable, then there is no need for controlling. Answer: False Learning Objective 1.4: Explain the functions, roles, and activities of managers. Section Reference: 1.4 The Management Process Bloom’s: Comprehension Difficulty: Medium AACSB: Analytic 61) The four management functions are planning, delegating, leading and controlling. Answer: False Learning Objective 1.4: Explain the functions, roles, and activities of managers. Section Reference: 1.4 The Management Process