(Test Bank) Principles Of Information Systems

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Computer Science & Engineering

Test Bank

14th Edition

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Test Bank for Principles Of Information Systems, The downloadable file consists of 939 pages, and the total size of the file is 16.26 MB. Purchase now only for highly discounted price.

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Chapter 01 - Information Systems: People, Technology, Processes, and Structure Copyright Cengage Learning. Powered by Cognero. Page 1 True / False 1. A set of random or unrelated tasks performed to achieve a definite outcome is called a process. a. True b. False ANSWER: False RATIONALE: A process is a structured set of related activities that takes input, adds value, and creates an output for the customer of that process. FEEDBACK: Correct A process is a structured set of related activities that takes input, adds value, and creates an output for the customer of that process. Incorrect A process is a structured set of related activities that takes input, adds value, and creates an output for the customer of that process. POINTS: 1 DIFFICULTY: Easy REFERENCES: Information Systems—A Means to Achieve Competitive Advantage QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.2 - State three reasons why organizations employ the Leavitt’s Diamond model to introduce new systems into the workplace. NATIONAL STANDARDS: United States - BUSPROG: Technology KEYWORDS: Bloom's: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/27/2019 5:05 PM 2. An information system is a set of interrelated components that work together to collect, process, store, and disseminate information that lacks a feedback mechanism to monitor and control its operation. a. True b. False ANSWER: False RATIONALE: An information system is a set of interrelated components that work together to collect, process, store, and disseminate information. A well-designed information system includes some form of feedback mechanism to monitor and control its operation. FEEDBACK: Correct An information system is a set of interrelated components that work together to collect, process, store, and disseminate information. A well-designed information system includes some form of feedback mechanism to monitor and control its operation. Incorrect An information system is a set of interrelated components that work together to collect, process, store, and disseminate information. A well-designed information system includes some form of feedback mechanism to monitor and control its operation. POINTS: 1 DIFFICULTY: Easy REFERENCES: What is an Information System QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.1 - Identify two key management responsibilities in implementing successful information systems. Chapter 01 - Information Systems: People, Technology, Processes, and Structure Copyright Cengage Learning. Powered by Cognero. Page 2 NATIONAL STANDARDS: United States - BUSPROG: Technology KEYWORDS: Blooms: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/28/2019 7:32 AM 3. Organizations cannot have many value chains. a. True b. False ANSWER: False RATIONALE: The value chain is a series (or chain) of activities that an organization performs to transform inputs into outputs in such a way that the value of the input is increased. An organization may have many value chains, and different organizations in different industries will have different value chains. FEEDBACK: Correct The value chain is a series (or chain) of activities that an organization performs to transform inputs into outputs in such a way that the value of the input is increased. An organization may have many value chains, and different organizations in different industries will have different value chains. Incorrect The value chain is a series (or chain) of activities that an organization performs to transform inputs into outputs in such a way that the value of the input is increased. An organization may have many value chains, and different organizations in different industries will have different value chains. POINTS: 1 DIFFICULTY: Easy REFERENCES: Value Chain QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.4 - Discuss the traditional and contemporary view of the role that information systems play in an organization’s value chains. NATIONAL STANDARDS: United States - BUSPROG: Communication - Communication KEYWORDS: Bloom's: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/27/2019 5:23 PM 4. The concept of a value chain is not significant to organizations unless they manufacture products. a. True b. False ANSWER: False RATIONALE: In a manufacturing organization, the supply chain is a key value chain whose primary processes include inbound logistics, operations, outbound logistics, marketing and sales, and service. The concept of value chain is also meaningful to companies that don’t manufacture products. FEEDBACK: Correct In a manufacturing organization, the supply chain is a key value chain whose primary processes include inbound logistics, operations, outbound logistics, marketing and sales, and service. The concept of value chain is also meaningful to companies that don’t manufacture products. Incorrect In a manufacturing organization, the supply chain is a key value chain whose primary processes include inbound logistics, operations, outbound logistics, marketing and sales, and service. The concept of value chain is also meaningful to Chapter 01 - Information Systems: People, Technology, Processes, and Structure Copyright Cengage Learning. Powered by Cognero. Page 3 companies that don’t manufacture products. POINTS: 1 DIFFICULTY: Easy REFERENCES: Value Chain QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.4 - Discuss the traditional and contemporary view of the role that information systems play in an organization’s value chains. NATIONAL STANDARDS: United States - BUSPROG: Legal - Legal KEYWORDS: Bloom's: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/27/2019 5:34 PM 5. If an IS organization is viewed as a cost center/service provider, its strategic planning process is typically directed inward and focused on determining how to do what it is currently doing but doing it cheaper, faster, and better. a. True b. False ANSWER: True RATIONALE: In a survey of more than 700 CIOs, 38 percent said that their IS organization is viewed as a cost center/service provider that is expected to reduce IS costs and improve IS services. The strategic planning process for such an organization is typically directed inward and focused on determining how to do what it is currently doing but doing it cheaper, faster, and better. FEEDBACK: Correct In a survey of more than 700 CIOs, 38 percent said that their IS organization is viewed as a cost center/service provider that is expected to reduce IS costs and improve IS services. The strategic planning process for such an organization is typically directed inward and focused on determining how to do what it is currently doing but doing it cheaper, faster, and better. Incorrect In a survey of more than 700 CIOs, 38 percent said that their IS organization is viewed as a cost center/service provider that is expected to reduce IS costs and improve IS services. The strategic planning process for such an organization is typically directed inward and focused on determining how to do what it is currently doing but doing it cheaper, faster, and better. POINTS: 1 DIFFICULTY: Easy REFERENCES: Information System Strategic Planning QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.7 - Identify three ways the IS organization can be perceived by the rest of the organization, and how each can influence the IS strategy. NATIONAL STANDARDS: United States - BUSPROG: Legal - Legal KEYWORDS: Bloom's: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/29/2019 6:52 AM 6. The role of a systems analyst is narrowly defined and seldom involves communications with others. a. True b. False Chapter 01 - Information Systems: People, Technology, Processes, and Structure Copyright Cengage Learning. Powered by Cognero. Page 4 ANSWER: False RATIONALE: Systems analysis often communicate with others. Systems analysts frequently consult with management and users to define the scope of and requirements for new information systems. They convey system requirements to software developers and network architects for implementation. FEEDBACK: Correct Systems analysts frequently consult with management and users to define the scope of and requirements for new information systems. They convey system requirements to software developers and network architects for implementation. Incorrect Systems analysts frequently consult with management and users to define the scope of and requirements for new information systems. They convey system requirements to software developers and network architects for implementation. POINTS: 1 DIFFICULTY: Easy REFERENCES: Typical Information System Roles QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.8 - Identify six non-technical skills needed to be an effective information system worker. NATIONAL STANDARDS: United States - BUSPROG: Legal - Legal KEYWORDS: Bloom's: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/29/2019 6:57 AM 7. For someone to be a good CIO, technical ability is the most important characteristic. a. True b. False ANSWER: False RATIONALE: CIOs need strong technical, business, and inter-personal skills. FEEDBACK: Correct CIOs need strong technical, business, and inter-personal skills. Incorrect CIOs need strong technical, business, and inter-personal skills. POINTS: 1 DIFFICULTY: Moderate REFERENCES: Typical Information System Roles QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.8 - Identify six non-technical skills needed to be an effective information system worker. NATIONAL STANDARDS: United States - BUSPROG: Technology KEYWORDS: Bloom's: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/29/2019 7:00 AM 8. One of the primary roles of a senior IS manager is to provide subordinates with leadership and direction that will help the organization achieve its goals. a. True b. False Chapter 01 - Information Systems: People, Technology, Processes, and Structure Copyright Cengage Learning. Powered by Cognero. Page 5 ANSWER: True RATIONALE: A good CIO is typically a visionary who provides leadership and direction to the IS department to help an organization achieve its goals. FEEDBACK: Correct A good CIO is typically a visionary who provides leadership and direction to the IS department to help an organization achieve its goals. Incorrect A good CIO is typically a visionary who provides leadership and direction to the IS department to help an organization achieve its goals. POINTS: 1 DIFFICULTY: Easy REFERENCES: Typical Information System Roles QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.8 - Identify six non-technical skills needed to be an effective information system worker. NATIONAL STANDARDS: United States - BUSPROG: Technology KEYWORDS: Bloom's: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/29/2019 7:07 AM 9. Managers of the business functions most affected by the new information system have a key responsibility to ensure that the people, processes, and human structure components are fully addressed. a. True b. False ANSWER: True RATIONALE: Managers of the business functions most affected by the new information system have a key responsibility to ensure that the people, processes, and human structure components are fully addressed. FEEDBACK: Correct Managers of the business functions most affected by the new information system have a key responsibility to ensure that the people, processes, and human structure components are fully addressed. Incorrect Managers of the business functions most affected by the new information system have a key responsibility to ensure that the people, processes, and human structure components are fully addressed. POINTS: 1 DIFFICULTY: Easy REFERENCES: Information Systems—A Means to Achieve Competitive Advantage QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.1 - Identify two key management responsibilities in implementing successful information systems. KEYWORDS: Bloom's: Remember DATE CREATED: 11/29/2019 1:52 PM DATE MODIFIED: 11/29/2019 1:53 PM 10. Organizations use processes, procedures, and differentiation strategies to introduce new systems into the workplace in a manner that lowers stress, encourages teamwork, and increases the probability of a successful implementation. Chapter 01 - Information Systems: People, Technology, Processes, and Structure Copyright Cengage Learning. Powered by Cognero. Page 6 a. True b. False ANSWER: False RATIONALE: Leavitt’s Diamond was defined by American psychologist and organizational scientist Harold Leavitt. Organizations use this model to introduce new systems into the workplace in a manner that lowers stress, encourages teamwork, and increases the probability of a successful implementation. FEEDBACK: Correct Leavitt’s Diamond was defined by American psychologist and organizational scientist Harold Leavitt. Organizations use this model to introduce new systems into the workplace in a manner that lowers stress, encourages teamwork, and increases the probability of a successful implementation. Incorrect Leavitt’s Diamond was defined by American psychologist and organizational scientist Harold Leavitt. Organizations use this model to introduce new systems into the workplace in a manner that lowers stress, encourages teamwork, and increases the probability of a successful implementation. POINTS: 1 DIFFICULTY: Easy REFERENCES: Information Systems—A Means to Achieve Competitive Advantage QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.2 - State three reasons why organizations employ the Leavitt’s Diamond model to introduce new systems into the workplace. KEYWORDS: Bloom's: Remember DATE CREATED: 11/29/2019 2:06 PM DATE MODIFIED: 11/29/2019 2:11 PM 11. The strategic plan of an information system (IS) must identify those technologies, vendors, competencies, people, systems, and projects in which an organization will invest to support the corporate and business unit strategies. a. True b. False ANSWER: True RATIONALE: The strategic plan of an information system (IS) must identify those technologies, vendors, competencies, people, systems, and projects in which an organization will invest to support the corporate and business unit strategies. FEEDBACK: Correct The strategic plan of an information system (IS) must identify those technologies, vendors, competencies, people, systems, and projects in which an organization will invest to support the corporate and business unit strategies. Incorrect The strategic plan of an information system (IS) must identify those technologies, vendors, competencies, people, systems, and projects in which an organization will invest to support the corporate and business unit strategies. POINTS: 1 DIFFICULTY: Easy REFERENCES: Information System Strategic Planning QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.6 - Identify four drivers that help set the information system organizational strategy. Chapter 01 - Information Systems: People, Technology, Processes, and Structure Copyright Cengage Learning. Powered by Cognero. Page 7 KEYWORDS: Bloom's: Remember DATE CREATED: 12/5/2019 12:57 PM DATE MODIFIED: 12/5/2019 12:59 PM 12. New technology innovations rarely influence an organization's information system strategic plan since it is so strongly determined by corporate strategy. a. True b. False ANSWER: False RATIONALE: The strategic plan of an information system (IS) must identify those technologies, vendors, competencies, people, systems, and projects in which an organization will invest to support the corporate and business unit strategies. This plan is strongly influenced by new technology innovations. FEEDBACK: Correct The information system strategic plan is strongly influenced by new technology innovations. Incorrect The information system strategic plan is strongly influenced by new technology innovations. POINTS: 1 DIFFICULTY: Easy REFERENCES: Information System Strategic Planning QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.6 - Identify four drivers that help set the information system organizational strategy. KEYWORDS: Bloom's: Remember DATE CREATED: 12/5/2019 12:59 PM DATE MODIFIED: 12/5/2019 1:04 PM 13. The strategic planning process for Sandeep's IS organization should be the same whether the rest of the organization perceives it as a cost center, business partner, or game changer. a. True b. False ANSWER: False RATIONALE: The strategic planning process for the IS organization is strongly influenced by how the IS organization is perceived by the rest of the organization. FEEDBACK: Correct The strategic planning process for the IS organization is strongly influenced by how the IS organization is perceived by the rest of the organization. Incorrect The strategic planning process for the IS organization is strongly influenced by how the IS organization is perceived by the rest of the organization. POINTS: 1 DIFFICULTY: Easy REFERENCES: Information System Strategic Planning QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.6 - Identify four drivers that help set the information system organizational strategy. Chapter 01 - Information Systems: People, Technology, Processes, and Structure Copyright Cengage Learning. Powered by Cognero. Page 8 KEYWORDS: Bloom's: Remember DATE CREATED: 12/5/2019 4:51 PM DATE MODIFIED: 12/5/2019 5:10 PM 14. Billie Jean doesn't need to consider her information system strategic plan when she chooses projects to assign to the contractors she is supervising. a. True b. False ANSWER: False RATIONALE: The strategic plan of an information system (IS) must identify those technologies, vendors, competencies, people, systems, and projects in which an organization will invest to support the corporate and business unit strategies. FEEDBACK: Correct The strategic plan of an information system (IS) must identify those technologies, vendors, competencies, people, systems, and projects in which an organization will invest to support the corporate and business unit strategies. Incorrect The strategic plan of an information system (IS) must identify those technologies, vendors, competencies, people, systems, and projects in which an organization will invest to support the corporate and business unit strategies. POINTS: 1 DIFFICULTY: Moderate REFERENCES: Information System Strategic Planning QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.6 - Identify four drivers that help set the information system organizational strategy. KEYWORDS: Bloom's: Remember DATE CREATED: 12/5/2019 5:14 PM DATE MODIFIED: 12/5/2019 5:20 PM 15. The release of a new and more powerful mobile computing device or data-crunching software package can influence the strategic plan of an information system. a. True b. False ANSWER: True RATIONALE: The strategic plan of an information system (IS) is strongly influenced by new technology innovations. These innovations include increasingly more powerful mobile devices and advanced software that can analyze large amounts of structured and unstructured data. FEEDBACK: Correct The strategic plan of an information system (IS) is strongly influenced by new technology innovations. These innovations include increasingly more powerful mobile devices and advanced software that can analyze large amounts of structured and unstructured data. Incorrect The strategic plan of an information system (IS) is strongly influenced by new technology innovations. These innovations include increasingly more powerful mobile devices and advanced software that can analyze large amounts of structured and unstructured data. POINTS: 1 DIFFICULTY: Easy Chapter 01 - Information Systems: People, Technology, Processes, and Structure Copyright Cengage Learning. Powered by Cognero. Page 9 REFERENCES: Information System Strategic Planning QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.6 - Identify four drivers that help set the information system organizational strategy. KEYWORDS: Bloom's: Remember DATE CREATED: 12/5/2019 5:21 PM DATE MODIFIED: 12/5/2019 5:25 PM Multiple Choice 16. In terms of information systems, a collaboration tool that helps a team communicate, organize, plan, schedule, track, and delegate jobs would be an example of _________. a. a personal information system b. a workgroup information system c. an enterprise information system d. an organizational complement ANSWER: b RATIONALE: A workgroup information system supports teamwork and enables people to work together effectively, whether team members are in the same location or dispersed around the world. These systems are also known as collaboration systems. Examples of workgroup information systems include instant messaging software, electronic conferencing software, and collaboration software used to move groups through the steps of a process toward their goals. FEEDBACK: a. A workgroup information system supports teamwork and enables people to work together effectively, whether team members are in the same location or dispersed around the world. These systems are also known as collaboration systems. Examples of workgroup information systems include instant messaging software, electronic conferencing software, and collaboration software used to move groups through the steps of a process toward their goals. b. A workgroup information system supports teamwork and enables people to work together effectively, whether team members are in the same location or dispersed around the world. These systems are also known as collaboration systems. Examples of workgroup information systems include instant messaging software, electronic conferencing software, and collaboration software used to move groups through the steps of a process toward their goals. c. A workgroup information system supports teamwork and enables people to work together effectively, whether team members are in the same location or dispersed around the world. These systems are also known as collaboration systems. Examples of workgroup information systems include instant messaging software, electronic conferencing software, and collaboration software used to move groups through the steps of a process toward their goals. d. A workgroup information system supports teamwork and enables people to work together effectively, whether team members are in the same location or dispersed around the world. These systems are also known as collaboration systems. Examples of workgroup information systems include instant messaging software, electronic conferencing software, and collaboration software used to move groups through the steps of a process toward their goals. POINTS: 1 DIFFICULTY: Easy REFERENCES: Types of Information Systems QUESTION TYPE: Multiple Choice HAS VARIABLES: False Chapter 01 - Information Systems: People, Technology, Processes, and Structure Copyright Cengage Learning. Powered by Cognero. Page 10 LEARNING OBJECTIVES: POIS.14e.1.3 - Describe four fundamental information system types based on their sphere of influence. NATIONAL STANDARDS: United States - BUSPROG: Technology KEYWORDS: Bloom's: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/28/2019 7:33 AM 17. When the IS organization and its resources are focused on efforts that support the key objectives defined in the managers' strategic plan for the business, the organization is in _________. a. alignment b. compliance c. development d. construction ANSWER: a RATIONALE: The strategic plan of an information system (IS) must identify those technologies, vendors, competencies, people, systems, and projects in which an organization will invest to support the corporate and business unit strategies. No matter how an IS organization is perceived, the odds of achieving good alignment between the IS strategic plan and the rest of the business are vastly increased if IS workers have experience in the business and can talk to business managers in business terms rather than technology terms. FEEDBACK: a. The strategic plan of an information system (IS) must identify those technologies, vendors, competencies, people, systems, and projects in which an organization will invest to support the corporate and business unit strategies. No matter how an IS organization is perceived, the odds of achieving good alignment between the IS strategic plan and the rest of the business are vastly increased if IS workers have experience in the business and can talk to business managers in business terms rather than technology terms. b. The strategic plan of an information system (IS) must identify those technologies, vendors, competencies, people, systems, and projects in which an organization will invest to support the corporate and business unit strategies. No matter how an IS organization is perceived, the odds of achieving good alignment between the IS strategic plan and the rest of the business are vastly increased if IS workers have experience in the business and can talk to business managers in business terms rather than technology terms. c. The strategic plan of an information system (IS) must identify those technologies, vendors, competencies, people, systems, and projects in which an organization will invest to support the corporate and business unit strategies. No matter how an IS organization is perceived, the odds of achieving good alignment between the IS strategic plan and the rest of the business are vastly increased if IS workers have experience in the business and can talk to business managers in business terms rather than technology terms. d. The strategic plan of an information system (IS) must identify those technologies, vendors, competencies, people, systems, and projects in which an organization will invest to support the corporate and business unit strategies. No matter how an IS organization is perceived, the odds of achieving good alignment between the IS strategic plan and the rest of the business are vastly increased if IS workers have experience in the business and can talk to business managers in business terms rather than technology terms. POINTS: 1 DIFFICULTY: Easy REFERENCES: Information System Strategic Planning QUESTION TYPE: Multiple Choice HAS VARIABLES: False Chapter 01 - Information Systems: People, Technology, Processes, and Structure Copyright Cengage Learning. Powered by Cognero. Page 11 LEARNING OBJECTIVES: POIS.14e.1.5 - Identify four benefits of creating a strategic plan. NATIONAL STANDARDS: United States - BUSPROG: Technology KEYWORDS: Bloom's: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/28/2019 7:38 AM 18. _____ is/are considered to be the most important element in computer-based information systems. a. Bandwidth b. Software applications c. Standard operating procedures d. People ANSWER: d RATIONALE: It comes as no surprise that people are the most important element of information systems. Indeed, people are involved in information systems in many ways: people envision information systems and the benefits they can deliver, people design and build information systems, people support and maintain information systems, and people use information systems to achieve worthwhile results. FEEDBACK: a. It comes as no surprise that people are the most important element of information systems. Indeed, people are involved in information systems in many ways: people envision information systems and the benefits they can deliver, people design and build information systems, people support and maintain information systems, and people use information systems to achieve worthwhile results. b. It comes as no surprise that people are the most important element of information systems. Indeed, people are involved in information systems in many ways: people envision information systems and the benefits they can deliver, people design and build information systems, people support and maintain information systems, and people use information systems to achieve worthwhile results. c. It comes as no surprise that people are the most important element of information systems. Indeed, people are involved in information systems in many ways: people envision information systems and the benefits they can deliver, people design and build information systems, people support and maintain information systems, and people use information systems to achieve worthwhile results. d. It comes as no surprise that people are the most important element of information systems. Indeed, people are involved in information systems in many ways: people envision information systems and the benefits they can deliver, people design and build information systems, people support and maintain information systems, and people use information systems to achieve worthwhile results. POINTS: 1 DIFFICULTY: Easy REFERENCES: Information Systems—A Means to Achieve Competitive Advantage QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.2 - State three reasons why organizations employ the Leavitt’s Diamond model to introduce new systems into the workplace. NATIONAL STANDARDS: United States - BUSPROG: Technology KEYWORDS: Bloom's: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/27/2019 4:54 PM 19. _____ are people who work directly with information systems to get results. a. System analysts b. Database administrators Chapter 01 - Information Systems: People, Technology, Processes, and Structure Copyright Cengage Learning. Powered by Cognero. Page 12 c. System developers d. End users ANSWER: d RATIONALE: End users are people who work directly with information systems to get results. They can include anyone in the organization—receptionists, financial managers, product development personnel, salespeople, human resource managers, marketing representatives, warehouse workers, executives, and manufacturing line operators. FEEDBACK: a. End users are people who work directly with information systems to get results. They can include anyone in the organization—receptionists, financial managers, product development personnel, salespeople, human resource managers, marketing representatives, warehouse workers, executives, and manufacturing line operators. b. End users are people who work directly with information systems to get results. They can include anyone in the organization—receptionists, financial managers, product development personnel, salespeople, human resource managers, marketing representatives, warehouse workers, executives, and manufacturing line operators. c. End users are people who work directly with information systems to get results. They can include anyone in the organization—receptionists, financial managers, product development personnel, salespeople, human resource managers, marketing representatives, warehouse workers, executives, and manufacturing line operators. d. End users are people who work directly with information systems to get results. They can include anyone in the organization—receptionists, financial managers, product development personnel, salespeople, human resource managers, marketing representatives, warehouse workers, executives, and manufacturing line operators. POINTS: 1 DIFFICULTY: Easy REFERENCES: Information Systems—A Means to Achieve Competitive Advantage QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.2 - State three reasons why organizations employ the Leavitt’s Diamond model to introduce new systems into the workplace. NATIONAL STANDARDS: United States - BUSPROG: Technology KEYWORDS: Bloom's: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/27/2019 4:58 PM 20. Finn designs and sells screen-printed t-shirts. He is reviewing sales data from previous years to decide which colors are the most popular, and would therefore be the best investments for his next batch of t-shirts. This is an example of _________. a. business analytics b. a management information system c. data science d. all of these answers ANSWER: a RATIONALE: Business analysts are responsible for improving a company’s competitiveness and performance across a broad spectrum of criteria. They must collect, review, and analyze information that enables them to make sound recommendations. FEEDBACK: a. Business analysts are responsible for improving a company’s competitiveness and performance across a broad spectrum of criteria. They must collect, review, Chapter 01 - Information Systems: People, Technology, Processes, and Structure Copyright Cengage Learning. Powered by Cognero. Page 13 and analyze information that enables them to make sound recommendations. b. Business analysts are responsible for improving a company’s competitiveness and performance across a broad spectrum of criteria. They must collect, review, and analyze information that enables them to make sound recommendations. c. Business analysts are responsible for improving a company’s competitiveness and performance across a broad spectrum of criteria. They must collect, review, and analyze information that enables them to make sound recommendations. d. Business analysts are responsible for improving a company’s competitiveness and performance across a broad spectrum of criteria. They must collect, review, and analyze information that enables them to make sound recommendations. POINTS: 1 DIFFICULTY: Moderate REFERENCES: Typical Information System Roles QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.8 - Identify six non-technical skills needed to be an effective information system worker. NATIONAL STANDARDS: United States - BUSPROG: Technology KEYWORDS: Bloom's: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/29/2019 7:10 AM 21. In a manufacturing organization, the supply chain is a key value chain whose primary activities include all of the following EXCEPT: a. inbound logistics. b. finance and accounting. c. marketing and sales. d. customer service. ANSWER: b RATIONALE: In a manufacturing organization, the supply chain is a key value chain whose primary processes include inbound logistics, operations, outbound logistics, marketing and sales, and service. FEEDBACK: a. In a manufacturing organization, the supply chain is a key value chain whose primary processes include inbound logistics, operations, outbound logistics, marketing and sales, and service. b. In a manufacturing organization, the supply chain is a key value chain whose primary processes include inbound logistics, operations, outbound logistics, marketing and sales, and service. c. In a manufacturing organization, the supply chain is a key value chain whose primary processes include inbound logistics, operations, outbound logistics, marketing and sales, and service. d. In a manufacturing organization, the supply chain is a key value chain whose primary processes include inbound logistics, operations, outbound logistics, marketing and sales, and service. POINTS: 1 DIFFICULTY: Easy REFERENCES: Value Chain QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.4 - Discuss the traditional and contemporary view of the role that information Chapter 01 - Information Systems: People, Technology, Processes, and Structure Copyright Cengage Learning. Powered by Cognero. Page 14 systems play in an organization’s value chains. NATIONAL STANDARDS: United States - BUSPROG: Legal - Legal KEYWORDS: Bloom's: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/27/2019 5:38 PM 22. _____ encompasses all the activities required to get the right product into the right consumer’s hands in the right quantity at the right time and at the right cost, from acquisition of raw materials through customer delivery. a. Supply chain management b. Value chain management c. Inventory management d. Customer management ANSWER: a RATIONALE: An organization’s supply chain encompasses the processes required to get the right product or service into the right consumer’s hands in the right quantity at the right time and at the right cost. These primary processes are directly concerned with the creation and/or delivery of the product or service. FEEDBACK: a. An organization’s supply chain encompasses the processes required to get the right product or service into the right consumer’s hands in the right quantity at the right time and at the right cost. These primary processes are directly concerned with the creation and/or delivery of the product or service. b. An organization’s supply chain encompasses the processes required to get the right product or service into the right consumer’s hands in the right quantity at the right time and at the right cost. These primary processes are directly concerned with the creation and/or delivery of the product or service. c. An organization’s supply chain encompasses the processes required to get the right product or service into the right consumer’s hands in the right quantity at the right time and at the right cost. These primary processes are directly concerned with the creation and/or delivery of the product or service. d. An organization’s supply chain encompasses the processes required to get the right product or service into the right consumer’s hands in the right quantity at the right time and at the right cost. These primary processes are directly concerned with the creation and/or delivery of the product or service. POINTS: 1 DIFFICULTY: Easy REFERENCES: Value Chain QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.4 - Discuss the traditional and contemporary view of the role that information systems play in an organization’s value chains. NATIONAL STANDARDS: United States - BUSPROG: Legal - Legal KEYWORDS: Bloom's: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/27/2019 5:41 PM 23. In the contemporary view of information systems, they are considered an integral part of the supply chain management process mainly because they: _________. a. aid in product transformation b. produce output c. provide input into the process d. all of these ANSWER: d Chapter 01 - Information Systems: People, Technology, Processes, and Structure Copyright Cengage Learning. Powered by Cognero. Page 15 RATIONALE: A traditional view of information systems holds that organizations use information systems to control and monitor processes and to ensure effectiveness and efficiency. In this view, information systems are external to the supply chain management process and serve to monitor or control it. A more contemporary view, however, holds that information systems are often so intimately involved that they are part of the process itself. From this perspective, the information system plays an integral role in the process, whether providing input, aiding product transformation, or producing output. FEEDBACK: a. A more contemporary view holds that information systems are often so intimately involved that they are part of the process itself. From this perspective, the information system plays an integral role in the process, whether providing input, aiding product transformation, or producing output. b. A more contemporary view holds that information systems are often so intimately involved that they are part of the process itself. From this perspective, the information system plays an integral role in the process, whether providing input, aiding product transformation, or producing output. c. A more contemporary view holds that information systems are often so intimately involved that they are part of the process itself. From this perspective, the information system plays an integral role in the process, whether providing input, aiding product transformation, or producing output. d. A more contemporary view holds that information systems are often so intimately involved that they are part of the process itself. From this perspective, the information system plays an integral role in the process, whether providing input, aiding product transformation, or producing output. POINTS: 1 DIFFICULTY: Easy REFERENCES: Value Chain QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: POIS.14e.1.4 - Discuss the traditional and contemporary view of the role that information systems play in an organization’s value chains. NATIONAL STANDARDS: United States - BUSPROG: Technology KEYWORDS: Bloom's: Remember DATE CREATED: 11/19/2019 5:59 PM DATE MODIFIED: 11/28/2019 7:26 AM 24. Suppose you need to advise someone about getting a certification. Which of the following will be appropriate advice? a. Getting a certification is guaranteed to increase your income. b. Certifications are often vendor-specific. c. Certifications are the same as courses offered at universities. d. You need a college degree before you can take any certification exam. ANSWER: b RATIONALE: Certification is a process for testing skills and knowledge; successful completion of a certification exam results in an endorsement by the certifying authority that an individual is capable of performing particular tasks or jobs. Certification frequently involves specific, vendor-provided, or vendor-endorsed coursework. FEEDBACK: a. Certification is a process for testing skills and knowledge; successful completion of a certification exam results in an endorsement by the certifying authority that an individual is capable of performing particular tasks or jobs. Certification frequently involves specific, vendor-provided, or vendor-endorsed coursework.