(Test Bank) MIS

Bidgoli, 10

Computer Science & Engineering

Test Bank

10th Edition

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Test Bank for MIS, The downloadable file consists of 799 pages, and the total size of the file is 10.19 MB. Purchase now only for highly discounted price.

Author(s): Bidgoli

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Module 01: Information Systems in Business Copyright Cengage Learning. Powered by Cognero. Page 1 True / False 1. When repetitive transaction-processing operations are automated, human involvement is increasingly required. a. True b. False ANSWER: False RATIONALE: Correct Computers are most beneficial in transaction- processing operations. These operations are repetitive, such as printing numerous checks, or involve enormous volumes of data, such as inventory control in a multinational textile company. When these systems are automated, human involvement is minimal. See 1-3:The Beginning: Transaction-Processing Systems POINTS: 1 DIFFICULTY: Easy REFERENCES: Define transaction-processing systems QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.3 TOPICS: Information systems Information systems importance KEYWORDS: Remember DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 11/20/2019 7:17 PM 2. Information systems are broader in scope than information technologies. a. True b. False ANSWER: True RATIONALE: Correct Information systems are broader in scope than information technologies, but the two overlap in many areas. Both are used to help organizations be more competitive and to improve their overall efficiency and effectiveness. See 1-1: Computers and Information Systems in Daily Life POINTS: 1 DIFFICULTY: Moderate REFERENCES: Discuss common applications of computers and information systems. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.1 TOPICS: Information systems Information systems importance KEYWORDS: Understand DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 10/22/2019 1:26 PM 3. In a management information system (MIS) application, processes are usually methods for performing a task. a. True Module 01: Information Systems in Business Copyright Cengage Learning. Powered by Cognero. Page 2 b. False ANSWER: True RATIONALE: Correct In an MIS application, processes are usually methods for performing a task. See 1-4: Management Information Systems POINTS: 1 DIFFICULTY: Moderate REFERENCES: Define management information systems. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.4 TOPICS: Management information systems KEYWORDS: Remember DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 10/22/2019 1:26 PM 4. In designing a management information system (MIS), the first task is to collect data and analyze it. a. True b. False ANSWER: False RATIONALE: Correct In designing an MIS, the first task is to clearly define the system’s objectives. See 1-4: Management Information Systems POINTS: 1 DIFFICULTY: Moderate REFERENCES: Define management information systems. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.4 TOPICS: Management information systems KEYWORDS: Remember DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 10/22/2019 1:26 PM 5. An information system should collect data from both external and internal sources, although organizational objectives and the type of application also determine what sources to use. a. True b. False ANSWER: True RATIONALE: Correct The information that users need affects the type of data that is collected and used. An information system should collect data from both external and internal sources, although organizational objectives and the type of application also determine what sources to use. See 1-5: Major Components of an Information System POINTS: 1 Module 01: Information Systems in Business Copyright Cengage Learning. Powered by Cognero. Page 3 DIFFICULTY: Moderate REFERENCES: Describe the four major components of an information system. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.1 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 10/22/2019 1:26 PM 6. Customers, competitors, and suppliers are examples of internal data sources of an information system. a. True b. False ANSWER: False RATIONALE: Correct Customers, competitors, and suppliers are examples of external data sources of an information system. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Easy REFERENCES: Discuss the differences between data and information. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.1 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 10/22/2019 1:26 PM 7. In a management information system (MIS), the quality of information is determined by its usefulness to users, and its usefulness determines the success of an information system. a. True b. False ANSWER: True RATIONALE: Correct In an MIS, the quality of information is determined by its usefulness to users, and its usefulness determines the success of an information system. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Moderate REFERENCES: Describe the differences between data and information. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.1 TOPICS: Information system components KEYWORDS: Understand Module 01: Information Systems in Business Copyright Cengage Learning. Powered by Cognero. Page 4 DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 11/19/2019 1:53 PM 8. To be useful, information must be able to integrate with other data and information. a. True b. False ANSWER: True RATIONALE: Correct To be useful, information must be able to integrate with other data and information. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Moderate REFERENCES: Describe the differences between data and information. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.1 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 10/22/2019 1:26 PM 9. When solving problems, the users of an information system must avoid using informal information. a. True b. False ANSWER: False RATIONALE: Correct In addition to the formal information that an information system generates, users need to be able to make use of informal information-such as rumors, unconfirmed reports, and stories-when solving problems. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Moderate REFERENCES: Describe the differences between data and information. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.1 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 10/22/2019 1:26 PM 10. The main difference between an intranet and the Internet is that intranets are public and the Internet is private. a. True b. False ANSWER: False RATIONALE: Correct Module 01: Information Systems in Business Copyright Cengage Learning. Powered by Cognero. Page 5 The main difference between an intranet and the Internet is that intranets are private and the Internet is public. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.7 TOPICS: Information systems Information technologies KEYWORDS: Understand DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 10/22/2019 1:26 PM 11. A logistics information system supports decisions related to providing reports and statistics on employee demographics. a. True b. False ANSWER: False RATIONALE: Correct A personnel information system supports decisions related to providing reports and statistics on employee demographics. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Easy REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.7 TOPICS: Information systems Information technologies KEYWORDS: Understand DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 10/22/2019 1:26 PM 12. An effective financial information system should provide timely, accurate, and integrated information about the marketing mix, or 4Ps: price, promotion, place, and product. a. True b. False ANSWER: False RATIONALE: Correct An effective marketing information system should provide timely, accurate, and integrated information about the marketing mix-4Ps: price, promotion, place, and product. See 1-6: Using Information Systems and Information Technologies Module 01: Information Systems in Business Copyright Cengage Learning. Powered by Cognero. Page 6 POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.7 TOPICS: Information systems Information technologies KEYWORDS: Understand DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 11/19/2019 5:30 PM 13. The threat of new entrants into the marketplace is high when duplicating a company’s product or service is difficult. a. True b. False ANSWER: False RATIONALE: Correct The threat of new entrants into the marketplace is low when duplicating a company’s product or service is difficult. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Apply the Five Forces Model and strategies for gaining a competitive advantage. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.9 TOPICS: Five Forces Model KEYWORDS: Apply DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 10/22/2019 1:26 PM 14. Rivalry among existing competitors is high when many competitors occupy the same marketplace position. a. True b. False ANSWER: True RATIONALE: Correct Rivalry among existing competitors is high when many competitors occupy the same marketplace position; it is low when there are few competitors. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Apply the Five Forces Model and strategies for gaining a competitive advantage. QUESTION TYPE: True / False HAS VARIABLES: False Module 01: Information Systems in Business Copyright Cengage Learning. Powered by Cognero. Page 7 LEARNING OBJECTIVES: MIS.10e.1.9 TOPICS: Five Forces Model KEYWORDS: Apply DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 10/22/2019 1:26 PM 15. In the context of information systems jobs, a database administrator is responsible for developing an entire information system by writing computer programs. a. True b. False ANSWER: False RATIONALE: Correct A computer programmer writes computer programs or software segments that allow an information system to perform a specific task. A database administrator is responsible for database design and implementation. See 1-7: The IT Job Market POINTS: 1 DIFFICULTY: Easy REFERENCES: Review the IT job market. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.10 TOPICS: Information technology careers KEYWORDS: Understand DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 10/22/2019 1:26 PM 16. Smartphones do not include Web-browsing features. a. True b. False ANSWER: False RATIONALE: Correct. Smartphones are mobile phones with advanced capabilities, much like a mini-PC. They include e-mail and Web-browsing features, and most have a built-in keyboard or an external USB key- board. See 1-1: Computers and Information Systems in Daily Life POINTS: 1 DIFFICULTY: Easy REFERENCES: Discuss common applications of computers and information systems. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.1 KEYWORDS: Understand DATE CREATED: 11/20/2019 5:48 PM DATE MODIFIED: 11/20/2019 7:08 PM 17. Computers can be used to grade exam answers and generate detailed reports comparing performance. Module 01: Information Systems in Business Copyright Cengage Learning. Powered by Cognero. Page 8 a. True b. False ANSWER: True RATIONALE: Computers are often used to grade your exam answers and generate detailed reports comparing the performance of each student in your class. See 1-1: Computers and Information Systems in Daily Life POINTS: 1 DIFFICULTY: Easy REFERENCES: Discuss common applications of computers and information systems. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.1 KEYWORDS: Understand DATE CREATED: 11/20/2019 5:55 PM DATE MODIFIED: 11/20/2019 5:55 PM 18. Information literacy involves understanding the role of information in generating and using business intelligence. a. True b. False ANSWER: True RATIONALE: Correct Information literacy, on the other hand, is understanding the role of information in generating and using business intelligence. See 1-2: Computer Literacy and Information Literacy POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the differences between computer literacy and information literacy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.2 KEYWORDS: Understand DATE CREATED: 11/20/2019 6:41 PM DATE MODIFIED: 11/20/2019 7:10 PM 19. Knowledge workers need both computer literacy and information literacy to be competitive in the workplace. a. True b. False ANSWER: True RATIONALE: Correct. Knowledge workers need two types of knowledge to be competitive in the workplace: computer literacy and information literacy. See 1-2: Computer Literacy and Information Literacy POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the differences between computer literacy and information literacy Module 01: Information Systems in Business Copyright Cengage Learning. Powered by Cognero. Page 9 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.2 KEYWORDS: Understand DATE CREATED: 11/20/2019 6:47 PM DATE MODIFIED: 11/20/2019 7:09 PM 20. Computer literacy involves skill in using spreadsheets. a. True b. False ANSWER: True RATIONALE: Correct. Computer literacy is skill in using productivity software, such as word processors, spreadsheets, database management systems, and presentation software, as well as having a basic knowledge of hardware and software, the Internet, and collaboration tools and technologies. See 1-2: Computer literacy and Information Literacy POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the differences between computer literacy and information literacy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.2 KEYWORDS: Understand DATE CREATED: 11/20/2019 6:50 PM DATE MODIFIED: 11/20/2019 7:09 PM 21. The most common mobile device is a smartphone. a. True b. False ANSWER: True RATIONALE: Correct The most common mobile device is a smartphone (such as an iPhone, Galaxy, or Droid). See 1-1: Computers and Information Systems in Daily Life POINTS: 1 DIFFICULTY: Easy REFERENCES: Discuss common applications of computers and information systems. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.1 TOPICS: Information systems Information systems importance KEYWORDS: Understand DATE CREATED: 11/20/2019 7:04 PM DATE MODIFIED: 11/20/2019 7:04 PM Module 01: Information Systems in Business Copyright Cengage Learning. Powered by Cognero. Page 10 22. In an automated payroll system, there is little need for managerial judgment in the task of printing and sending checks. a. True b. False ANSWER: True RATIONALE: Correct In an automated payroll system, there is little need for managerial judgment in the task of printing and sending checks, which reduces personnel costs. See 1-3:The Beginning: Transaction-Processing Systems POINTS: 1 DIFFICULTY: Easy REFERENCES: Define transaction-processing systems QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.3 TOPICS: Information systems Information systems importance KEYWORDS: Remember DATE CREATED: 11/20/2019 7:11 PM DATE MODIFIED: 11/20/2019 7:11 PM 23. Cardless ATMs are an example of a recent transaction-processing technology. a. True b. False ANSWER: True RATIONALE: Correct The cardless ATM is one of the recent technologies deployed by some banks in order to attract younger customers. An app provided by the bank is used to withdraw cash. See 1-3:The Beginning: Transaction-Processing Systems POINTS: 1 DIFFICULTY: Easy REFERENCES: Define transaction-processing systems QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.3 TOPICS: Information systems Information systems importance KEYWORDS: Remember DATE CREATED: 11/20/2019 7:14 PM DATE MODIFIED: 11/20/2019 7:14 PM 24. Networking technology is predicted to deteriorate in the future, making connecting computers more challenging. a. True b. False ANSWER: False RATIONALE: Correct. Networking technology will improve, so connecting computers will be easier and sending Module 01: Information Systems in Business Copyright Cengage Learning. Powered by Cognero. Page 11 information from one location to another will be faster. See 1-8: Outlook for the Future POINTS: 1 DIFFICULTY: Moderate REFERENCES: Summarize the future outlook of information systems. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.11 KEYWORDS: Apply DATE CREATED: 11/20/2019 7:39 PM DATE MODIFIED: 11/20/2019 7:41 PM 25. Protecting personal information is predicated to become more difficult in the future, due to computer criminals becoming more sophisticated. a. True b. False ANSWER: True RATIONALE: Correct. Computer criminals will become more sophisticated and protecting personal information will become more difficult. See 1-8: Outlook for the Future POINTS: 1 DIFFICULTY: Moderate REFERENCES: Summarize the future outlook of information systems. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.11 KEYWORDS: Apply DATE CREATED: 11/20/2019 7:42 PM DATE MODIFIED: 11/20/2019 7:45 PM 26. A grocery retailer offering club cards that give customers big discounts is one example of an overall cost leadership strategy. a. True b. False ANSWER: True RATIONALE: Correct. Grocery stores, such as Sam’s Club, offer club cards that encourage customers to shop by giving them big discounts, an example of overall cost leadership strategies. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Apply the Five Forces Model and strategies for gaining a competitive advantage QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.9 Module 01: Information Systems in Business Copyright Cengage Learning. Powered by Cognero. Page 12 KEYWORDS: Apply DATE CREATED: 11/20/2019 7:46 PM DATE MODIFIED: 11/20/2019 8:01 PM 27. Information is the second most important resource in any organization. a. True b. False ANSWER: True RATIONALE: Correct. Information is the second most important resource (after the human element) in any organization. Timely, relevant, and accurate information is a critical tool for enhancing a company’s competitive position in the marketplace. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Easy REFERENCES: Analyze how information technologies are used to gain a competitive advantage. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.9 KEYWORDS: Analyze DATE CREATED: 11/20/2019 8:05 PM DATE MODIFIED: 11/20/2019 8:12 PM 28. Some organizations add services, such as personalized recommendations, to reduce the threat of customers choosing substitute products or services. a. True b. False ANSWER: True RATIONALE: Correct. Some organizations add services, such as Amazon's personalized recommendations, to reduce the threat of customers choosing substitute products or services. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Easy REFERENCES: Analyze how information technologies are used to gain a competitive advantage. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.9 KEYWORDS: Analyze DATE CREATED: 11/20/2019 8:13 PM DATE MODIFIED: 11/20/2019 8:16 PM 29. Business intelligence is a computer literacy skill. a. True b. False ANSWER: False Module 01: Information Systems in Business Copyright Cengage Learning. Powered by Cognero. Page 13 RATIONALE: Correct. Computer literacy is skill in using productivity software, such as word processors, spreadsheets, database management systems, and presentation software, as well as having a basic knowledge of hardware and software, the Internet, and collaboration tools and technologies. information literacy, on the other hand, is understanding the role of information in generating and using business intelligence. See 1-2: Computer Literacy and Information Literacy POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the differences between computer literacy and information literacy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.2 KEYWORDS: Understand DATE CREATED: 11/20/2019 8:18 PM DATE MODIFIED: 11/20/2019 8:20 PM 30. Being able to use presentation software is a requirement of information literacy. a. True b. False ANSWER: False RATIONALE: Correct. Computer literacy is skill in using productivity software, such as word processors, spreadsheets, database management systems, and presentation software, as well as having a basic knowledge of hardware and software, the Internet, and collaboration tools and technologies. information literacy, on the other hand, is understanding the role of information in generating and using business intelligence. See 1-2: Computer Literacy and Information Literacy POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the differences between computer literacy and information literacy. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.2 KEYWORDS: Understand DATE CREATED: 11/20/2019 8:22 PM DATE MODIFIED: 11/20/2019 8:23 PM Multiple Choice 31. _____ help a person connect with friends, family, and colleagues online and meet people with similar interests and hobbies. a. Tender portals b. Social networking sites c. Archives panels Module 01: Information Systems in Business Copyright Cengage Learning. Powered by Cognero. Page 14 d. Classified advertisements ANSWER: b RATIONALE: Correct. With social networking sites-such as Facebook, Twitter, LinkedIn, and Foursquare-you can connect with friends, family, and colleagues online and meet people with similar interests and hobbies. See 1-1: Computers and Information Systems in Daily Life POINTS: 1 DIFFICULTY: Easy REFERENCES: Discuss common applications of computers and information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.1 TOPICS: Computer uses Information systems KEYWORDS: Understand DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 11/19/2019 5:56 PM 32. _____ is a social networking and short-messaging service. a. Twitter b. Yahoo c. Bing d. Baidu ANSWER: a RATIONALE: Correct. Twitter (www.twitter.com), for example, is a social networking and short-message service. Users can send and receive brief text updates, called Tweets. See 1-1: Computers and Information Systems in Daily Life POINTS: 1 DIFFICULTY: Easy REFERENCES: Discuss common applications of computers and information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.1 TOPICS: Computer uses Information systems KEYWORDS: Understand DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 11/19/2019 6:00 PM 33. Which is an example of a video-sharing site? a. Truecaller b. YouTube c. eBay d. PayPal ANSWER: b Module 01: Information Systems in Business Copyright Cengage Learning. Powered by Cognero. Page 15 RATIONALE: Correct. In addition, people use video-sharing sites to watch news, sporting events, and entertainment videos. One of the most popular sites is YouTube (www.youtube.com). See 1-1: Computers and Information Systems in Daily Life POINTS: 1 DIFFICULTY: Easy REFERENCES: Discuss common applications of computers and information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.1 TOPICS: Computer uses Information systems KEYWORDS: Understand DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 11/19/2019 6:05 PM 34. Social networking sites can reduce organizations’ costs by _____. a. giving customers more access to all sorts of organizational information b. limiting buyers’ choices by offering services that make it difficult for customers to switch c. providing an inexpensive medium for targeting a large customer base d. customizing the organization’s Web site and offering many options to customers ANSWER: c RATIONALE: Correct. Social networking sites can reduce organizations’ costs by providing an inexpensive medium for targeting a large customer base. Information systems and information technologies are used to help organizations be more competitive and to improve their overall efficiency and effectiveness. See 1-1: Computers and Information Systems in Daily Life POINTS: 1 DIFFICULTY: Moderate REFERENCES: Discuss common applications of computers and information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS.10e.1.1 TOPICS: Information systems importance Information systems KEYWORDS: Understand DATE CREATED: 10/22/2019 1:26 PM DATE MODIFIED: 10/22/2019 1:26 PM 35. _____ is skill in using productivity software, such as word processors, spreadsheets, database management systems, and presentation software. a. Network literacy b. Business literacy c. Information literacy d. Computer literacy ANSWER: d