(Test Bank) Human Resource Management

Dessler, 16

Business

Test Bank

16th Edition

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Test Bank for Human Resource Management, The downloadable file consists of 748 pages, and the total size of the file is 3.75 MB. Purchase now only for highly discounted price.

Author(s): Dessler

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1 Copyright © 2020 Pearson Education, Inc. Human Resource Management, 16e (Dessler) Chapter 1 Introduction to Human Resource Management 1) The basic functions of the management process include all of the following EXCEPT ________. A) planning B) organizing C) outsourcing D) leading Answer: C Explanation: The five basic functions of the management process include planning, organizing, staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it is not one of the primary management functions. Difficulty: Easy Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 2) Which one of the following is the person responsible for accomplishing an organization's goals by managing the efforts of the organization's people? A) manager B) entrepreneur C) generalist D) marketer Answer: A Explanation: The manager is the person responsible for accomplishing an organization's goals by planning, organizing, staffing, leading, and controlling the efforts of the organization's people. An entrepreneur may manage people or may hire a manager to do so instead, but entrepreneurs are defined as individuals who start their own businesses. Difficulty: Moderate Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 2 Copyright © 2020 Pearson Education, Inc. 3) Which one of the following includes five basic functions–planning, organizing, staffing, leading, and controlling? A) a job analysis B) strategic management C) the management process D) adaptability screening Answer: C Explanation: The management process includes five basic functions–planning, organizing, staffing, leading, and controlling. Strategic management refers to the process of identifying and executing the organization's mission by matching its capabilities with the demands of its environment. Difficulty: Easy Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 4) Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures? A) planning B) organizing C) staffing D) leading Answer: A Explanation: Planning, organizing, staffing, leading, and controlling are the five main functions of management. The planning function involves establishing goals and standards, developing rules and procedures, and forecasting. Difficulty: Easy Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 3 Copyright © 2020 Pearson Education, Inc. 5) Claire spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Claire spend most of her time? A) leading B) controlling C) organizing D) planning Answer: D Explanation: The planning function of the management process requires managers to establish goals and standards, develop rules and procedures, and develop plans and forecast. Difficulty: Moderate Objective: 1 AACSB: Application of Knowledge Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 6) Consuela, a manager, delegates the authority for a project to Lee, her subordinate. Consuela is most likely involved in which function of the management process? A) staffing B) organizing C) motivating D) leading Answer: B Explanation: The organizing function of the management process includes delegating authority to subordinates and establishing channels of communication. The organizing function also includes establishing departments and coordinating the work of subordinates. Difficulty: Moderate Objective: 1 AACSB: Application of Knowledge Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 4 Copyright © 2020 Pearson Education, Inc. 7) When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the ________ function of the management process. A) planning B) leading C) controlling D) organizing Answer: C Explanation: The controlling function of the management process requires managers to set standards such as sales quotas, quality, standards, or production levels. Managers then compare actual performance with the standards, which often involves the use of metrics. Corrective action is then taken when necessary. Difficulty: Moderate Objective: 1 AACSB: Application of Knowledge Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 8) Which function of the management process includes selecting employees, setting performance standards, and compensating employees? A) organizing B) planning C) motivating D) staffing Answer: D Explanation: The staffing function of the management process determines what type of people you should hire, recruiting prospective employees, selecting employees, training and developing employees, setting performance standards, evaluating performance, counseling employees, compensating employees. Difficulty: Easy Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 5 Copyright © 2020 Pearson Education, Inc. 9) Luca, a manager at a commercial real estate firm, has established a monthly sales quota for his sales team. Which basic function of management best describes Luca's actions? A) planning B) organizing C) controlling D) staffing Answer: C Explanation: The controlling function involves setting standards such as sales quotas, quality standards or production levels; checking to see how actual performance compares with these standards; taking corrective action, as needed. Difficulty: Moderate Objective: 1 AACSB: Application of Knowledge Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 10) ________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns. A) Labor relations B) Human resource management C) Behavioral management D) Organizational health and safety management Answer: B Explanation: Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns. HRM falls under the staffing function of the management process. Difficulty: Easy Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 11) In the management process, which one of the following is an activity associated with the leading function? A) motivating subordinates B) setting performance standards C) training new employees D) developing procedures Answer: A Explanation: The leading function of the management process requires a manager to get others to get the job done; maintaining morale, and motivating subordinates. Difficulty: Easy Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 6 Copyright © 2020 Pearson Education, Inc. 12) Personnel activities associated with human resource management most likely include all of the following EXCEPT ________. A) orienting and training new employees B) appraising employee performance C) building employee commitment D) developing customer relationships Answer: D Explanation: Human resource management involves numerous personnel-related activities, and HR managers are less likely to interact with customers. Managing compensation, orienting new employees, appraising employee performance, and developing employee commitment are typical aspects of the HR manager's job. Difficulty: Moderate Objective: 1 AACSB: Application of Knowledge Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 13) No one wants to make mistakes, least of all managers. Which one of the following is NOT a personnel mistake? A) waste time with useless interviews B) hire the wrong person C) have your people not doing their best D) experience low turnover Answer: D Explanation: Personnel mistakes a manager does not want to make while managing are hiring the wrong person for the job; experience high turnover; have your people not doing their best; waste time with useless interviews; have your company taken to court because of your discriminatory actions; have your company cited under federal occupational safety laws for unsafe practices; have some employees think their salaries are unfair relative to others in the organization; allow a lack of training to undermine your department's effectiveness; commit any unfair labor practices. Difficulty: Moderate Objective: 1 AACSB: Application of Knowledge Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 7 Copyright © 2020 Pearson Education, Inc. 14) What percentage of people in the United States work for small firms? A) Less than 10% B) Approximately 25% C) More than 50% D) More than 80% Answer: C Explanation: More than half the people working in the United States work for small firms. Small businesses as a group also account for most of the 600,000 or so new businesses created every year. Difficulty: Moderate Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 15) ________ is the right to make decisions, to direct the work of others, and to give orders. A) Leadership B) Authority C) Management D) Responsibility Answer: B Explanation: The right to make decisions, to direct the work of others, and to give orders is known as authority. Difficulty: Easy Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 16) Which one of the following best defines line authority? A) management over a small staff in a public firm B) management with flexible decision-making powers C) a manager's right to advise other managers or employees D) a manager's right to issue orders to other managers or employees Answer: D Explanation: Line authority is a manager's right to issue orders to other managers or employees, which creates a superior-subordinate relationship. Staff authority refers to a manager's right to advise other managers or employees, which creates an advisory relationship. Difficulty: Moderate Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 8 Copyright © 2020 Pearson Education, Inc. 17) In most organizations, human resource managers are categorized as ________, who assist and advise ________ in areas like recruiting, hiring, and compensation. A) staff managers; line managers B) line managers; middle managers C) line managers; staff managers D) functional managers; staff managers Answer: A Explanation: Human resource managers are usually staff managers. They assist and advise line managers in areas like recruiting, hiring, and compensation. However, line managers still have human resource duties. Difficulty: Hard Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 18) Gerjuan is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks. Gerjuan is most likely a ________. A) training specialist B) staff manager C) line manager D) recruiter Answer: C Explanation: A line manager is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks. Unlike line managers, staff managers lack the authority to issue orders down the chain of command. Recruiters and training specialists are specialties within the HR department, and HR managers are usually staff managers rather than line managers. Difficulty: Moderate Objective: 1 AACSB: Application of Knowledge Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 9 Copyright © 2020 Pearson Education, Inc. 19) Which one of the following is NOT considered one of the line supervisor's responsibilities for effective human resources management under the general headings outlined by a major company discussed in the textbook? A) protecting employees' health and physical condition B) changing employees' attitudes regarding work C) developing the abilities of each person D) interpreting the company policies and procedures Answer: B Explanation: The direct handling of people has always been part of every line manager's duties, from the president down to first-line supervisors. One major company outlines its line supervisor's responsibilities for effective human resource management under these general headings: placing the right person in the right job; starting new employees in the organization (orientation); training employees for jobs that are new to them; improving the job performance of each person; gaining cooperation, and developing smooth working relationships; interpreting the company's policies and procedures; controlling labor costs; developing the abilities of each person; creating and maintaining department morale; protecting employees' health and physical condition. Difficulty: Hard Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 20) A line manager's human resource responsibilities most likely include all of the following EXCEPT ________. A) maintaining department morale B) controlling labor costs C) protecting employees' health D) marketing new products and services Answer: D Explanation: Human resource management most often involves creating and maintaining department morale, controlling labor costs, and protecting employees' health and physical condition. Handling personnel is an integral part of every line manager's duties, but marketing new products is not a personnel issue and would be handled by the marketing department. Difficulty: Easy Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 10 Copyright © 2020 Pearson Education, Inc. 21) Which one of the following refers to the authority a manager has to advise other managers or employees? A) staff authority B) line authority C) functional authority D) corporate authority Answer: C Explanation: Staff authority refers to a manager's right to advise other managers or employees, which creates an advisory relationship. Difficulty: Easy Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 22) Which one of the following is most likely a line function of the human resource manager? A) ensuring that line managers are implementing HR policies B) advising top managers about how to implement EEO laws C) representing the interests of employees to senior management D) directing the activities of subordinates in the HR department Answer: D Explanation: Directing members of the HR staff is a line function. Difficulty: Moderate Objective: 1 AACSB: Application of Knowledge Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 23) One of the ________ functions of a human resource manager includes directing the activities of his or her subordinates in the HR department. A) coordinative B) corporate C) staff D) line Answer: D Explanation: Line functions and staff functions are the distinct functions of HR managers. Examples of line functions include a human resource manager directing the activities of the people in his or her own department. Difficulty: Easy Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 11 Copyright © 2020 Pearson Education, Inc. 24) Yuki works at a position in his organization where he maintains contacts within the local community and travels to search for qualified job applicants. Yuki's position is best described as ________. A) recruiter B) manager C) labor relations specialist D) job analyst Answer: A Explanation: The recruiter maintains contacts within the community and perhaps travels extensively to search for qualified job applicants. Difficulty: Moderate Objective: 1 AACSB: Application of Knowledge Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 25) ________ functions involve assisting and advising line managers. A) Staff B) Advocacy C) Line D) Coordinative Answer: A Explanation: Staff functions involve assisting and advising line managers. Difficulty: Easy Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 26) All of the following are major areas in which an HR manager assists and advises line managers EXCEPT ________. A) recruiting B) hiring C) customer relations D) compensation Answer: C Explanation: Human resource managers are usually staff managers. They assist and advise line managers in areas like recruiting, hiring, and compensation. Difficulty: Hard Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 12 Copyright © 2020 Pearson Education, Inc. 27) Human resource managers generally exert ________ within the human resources department and ________ outside the human resources department. A) line authority; staff authority B) staff authority; line authority C) functional authority; line authority D) staff authority; implied authority Answer: A Explanation: HR managers usually have line authority in the HR department, which means they have the right to direct the activities of the people in their own department. However, outside of the HR department, HR managers are likely to exert implied authority because line managers realize that the HR manager has top management's ear in areas like testing and affirmative action. Staff (assist and advise) function refers to a manager's authority to advise managers or employees outside of his or her department. Difficulty: Hard Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 28) The HR staff member who has the job of advising management on all aspects of union-management aspects is the ________. A) recruiter B) line manager C) compensation manager D) labor relations specialist Answer: D Explanation: The labor relations specialist advises management on all aspects of union-management relations. Difficulty: Easy Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 13 Copyright © 2020 Pearson Education, Inc. 29) All of the following are examples of human resource specialties EXCEPT ________. A) job analyst B) financial advisor C) compensation manager D) labor relations specialist Answer: B Explanation: HR management specialties include recruiter, EEO coordinator, job analyst, compensation manager, training specialist, and labor relations specialist. HR managers are less likely to serve as financial advisors. Difficulty: Moderate Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 30) Wilmer works in the HR department and is in charge of developing the plans for how people are paid and how the employee benefits program is run. Wilmer is most likely holding the position of ________. A) training specialist B) recruiter C) compensation manager D) job analyst Answer: C Explanation: The compensation manager develops compensation plans and handles the employee benefits program. Difficulty: Moderate Objective: 1 AACSB: Application of Knowledge Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 31) Which one of the following human resource management specialties calls for collecting data to write job descriptions? A) job analyst B) job training specialist C) compensation manager D) EEO coordinator Answer: A Explanation: As a job analyst, a human resource manager collects and examines information about jobs to prepare job descriptions. Difficulty: Easy Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 14 Copyright © 2020 Pearson Education, Inc. 32) Which one of the following focuses on using centralized call centers and outside vendors as a way to provide specialized support in day-to-day HR activities? A) embedded HR units B) corporate HR groups C) HR centers of expertise D) shared HR groups Answer: D Explanation: Transactional (or shared) HR groups focus on using centralized call centers and outsourcing arrangements with vendors, such as benefits advisors, to provide specialized support in day-to-day transactional HR activities to a firm's employees. Activities may include changing benefits plans and providing updated appraisal forms. Difficulty: Moderate Objective: 1 AACSB: Analytical Thinking Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 33) An HR generalist at Wilson Manufacturing has been assigned to the sales department to provide HR management assistance as needed. Which of the following best describes the structure of the HR services provided at Wilson Manufacturing? A) shared HR teams B) embedded HR teams C) centers of expertise D) corporate HR teams Answer: B Explanation: In the embedded HR teams structure, an HR generalist is assigned directly to a department within an organization to provide localized human resource management assistance as needed. Difficulty: Moderate Objective: 1 AACSB: Application of Knowledge Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process. 15 Copyright © 2020 Pearson Education, Inc. 34) Tanesha Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including difficulties recruiting and retaining qualified employees, EEO violations, inadequate employee training programs, and confusion regarding health benefit enrollment and coverage. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals. Which one of the following best supports Whitman's idea to develop a shared services arrangement to handle benefits administration? A) An embedded HR unit would assist top management with big picture issues as well as benefits administration. B) Extensive training has been provided to line managers so that they fully understand the different insurance options available to employees. C) Outside vendors specializing in all aspects of benefits administration would provide improved support to the firm's employees. D) Lower insurance premiums would eliminate the need for outsourcing services and improve employee health coverage. Answer: C Explanation: The shared services (or transactional) HR teams focus on using centralized call centers and outsourcing arrangements with vendors (such as benefits advisors) to provide specialized support in day-to-day transactional HR activities (such as changing benefits plans and providing updated appraisal forms) to the company's employees. By outsourcing benefits administration, Jackson would allow HR managers to focus on other issues and enable benefits specialists to handle benefits enrollment and coverage issues. Difficulty: Hard Objective: 1 AACSB: Application of Knowledge Learning Outcome: 1.1 Explain what human resource management is and how it relates to the management process.