(Test Bank) Information Technology for Management Advancing Sustainable, Profitable Business Growth

Turban,Pollard,Wood, 11

Computer Science & Engineering

Test Bank

11th Edition

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Test Bank for Information Technology for Management Advancing Sustainable, Profitable Business Growth, The downloadable file consists of 529 pages, and the total size of the file is 2.41 MB. Purchase now only for highly discounted price.

Author(s): Turban, Pollard, Wood

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Test Bank for Information Technology for Management Advancing Sustainable, Profitable Business Growth, 11e Efraim Turban, Carol Pollard, Gregory Wood (All Chapters) 1 Chapter 1: Disruptive IT Impacts Companies, Competition, and Careers Test Bank Multiple Choice 1. In the early stages of a startup like Uber, v aluation is based heavily on the company’s ________. a. technology b. present value c. growth potential d. assets Answer: C Difficulty: Medium Section Ref erence : Chapter Snapshot and Opening Case Learning Objective: Describe how the On -Demand economy is changing the way that business is conducted. AACSB: Technology 2. ________ are data visualizations that display the current status of key performance indicators in easy -to-understand formats : a. Predictions b. Dashboards c. Digital models d. Real-time reports Answer: B Difficulty: Easy Section Ref erence : Doing Business in the On -Demand Economy Learning Objective: Describe how the On -Demand economy is changing the way that business is conducted. AACSB: Technology 3. A top concern of well -established corporations, global financial institutions, born -on-the- Web retailers, and government agencies is how to design their digital business models in order to do all of the following, except: 2 a. Deliver an incredible customer experience b. Improve profitability c. Implement cloud computing d. Increase market share Answer: C Difficulty: Medium Section Ref erence : Doing Business in the On -Demand Economy Learning Objective: Describe how the On -Demand economy is changing the way that business is conducted. AACSB: Analytic skills 4. Forrester research repeatedly confirms there is a strong relationship between the quality of a firm's ________, which in turn increases revenue. a. Mobile apps and business transactions b. IoT capabilities and KPIs c. Business model and marketing efforts d. Customer experience and loyalty Answer: D Difficulty: Hard Section Ref erence : Doing Business in the On -Demand Economy Learning Objective: Describe how t he On -Demand economy is changing the way that business is conducted. AACSB: Technology 5. Market conditions and technological innovations leading to On -Demand services include all the following except : a. smartphone -connected consumers b. private data centers c. simple and secure purchasing power d. location -based services Answer: A Difficulty: Medium Section Ref erence : Doing Business in the On -Demand Economy Learning Objective: Describe how the On -Demand economy is changing the way that business is conducted. AACSB: Technology 6. Business models designed to serve today’s on -demand economy are based on time, convenience, and ________ service . 3 a. location -based b. website c. customer d. personalized Answer: A Difficulty: Medium Section Ref erence : Doing Business in the On -Demand Economy Learning Objective : Describe how the On -Demand economy is changing the way that business is conducted. AACSB: Technology 7. Machine -to-machine (M2M) technology enables sensor -embedded products to share reliable real-time data ________. a. over short distances b. via radio signals c. using cloud services d. via databases Answer: B Difficulty: Hard Section Ref erence : Doing Business in the On -Demand Economy Learning Objective: Describe innovating technologies and explain how they are disrupting enterprises . AACSB: Reflective thinking skills 8. An estimated ________ % of big data are unstructured . a. 25 b. 33 c. 50 d. 80 Answer: D Difficulty: Medium Section Ref erence : IT Innovation and Disruption Learning Objective: Describe innovating technologies and explain how they are disrupting enterprises . AACSB: Reflective thinking skills 9. All of the following are examples of the influen ce of social, mobile, and cloud technologies except ________ . 4 a. Connections and feedback via social networks have changed the balance of influence. b. Customers expect to use location -aware services, apps, alerts, social networks, and the latest digital capabilities at work and outside work. c. Customer loyalty and revenue growth depend on a business’ ability to offer unique customer experiences that wow customers more than competitors can. d. Consumers are less likely to trust tweets from ordinary people than recommendations made by celebrity endorsements. Answer: D Difficulty: Hard Section Ref erence : IT Innovation and Disruption Learning Objective: Describe innovating technologies and explain how they are disrupting enterprises. AACSB: Reflective thinkin g skills 10. FitBit was able to gain a competitive advantage over other wearables due to its __________. a. sleek design a. smartphone app b. viral marketing campaign c. global availability Answer: B Difficulty: Hard Section Ref erence : Business Process Improvement and Competitive Advantage Learning Objective: Describe innovating technologies and explain how they are disrupting enterprises . AACSB: Reflective thinking skills 11. Which if the following is not an example of how the Internet o f Things is being used by businesses? a. A network of ground sensors that allow agricultural operations to adjust the amount of fertilizer and water applied to specific field locations. b. Sensors in shoppers ’ club cards that make it possible for retailers to o ffer discounts or promotions to consumers at the point of sale. c. Sensors in rental cars that allow companies to base rates on the driving behavior of their customers d. Sensors on packages of cereal, pasta, soup or other food products made for children that al low companies to determine young consumer’s satisfaction with the nutritional value of the product. Answer: D Difficulty: Medium 5 Section Ref erence : IT Innovation and Disruption Learning Objective: Describe innovating technologies and explain how they are disrupting enterprises . AACSB: Technology 12. Examples of ____________ _ that can be facilitated by digital technologies are credit approval, opening a new account, order fulfillment, and shipping a product. a. Strategic activities b. Business processes c. Planni ng activities d. Competitive advantages Answer: B Difficulty: Hard Section Ref erence: Business Process Improvement and Competitive Advantage Learning Objective: Explain the role of IT in business process improvement. AACSB: Technology 13. The goal of _________ is to eliminate unnecessary non –value added processes, then to simplify and automate the remaining processes to reduce cycle time, labor, and costs. a. Strategic planning b. Busin ess process reengineering c. Real-time information systems d. Business Intelligence Answer: B Difficulty: Easy Section Ref erence: Business Process Improvement and Competitive Advantage Learning Objective: Explain the role of IT in business process improvement. AACSB : Technology 14. All functions and departments in the enterprise have tasks that they need to complete to produce outputs or ________ in order to meet their ________ . a. deliverables; objectives b. business processes; budgets c. milestones; deliverables d. processes; business model Answer: A Difficulty: Medium Section Ref erence: Business Process Improvement and Competitive Advantage 6 Learning Objective: Explain the role of IT in business process improvement. AACSB: Technology 15. What are the basic components of business processes? a. Inputs and outputs b. Data, knowledge, and activities c. People, technology, and outputs d. Inputs, activities, and deliverables Answer: D Difficulty: Hard Section Ref erence: Business Process Improvement and Competitive Advantage Learning Objective: Explain the role of IT in business process improvement. AACSB: Technology 16. Routine formal processes are referred to as ________. a. cross -functional processes b. standard operating pro cedures c. business tasks d. standardized transactions Answer: B Difficulty: Medium Section Ref erence: Business Process Improvement and Competitive Advantage Learning Objective: Explain the role of IT in business process improvement. AACSB: Technology 17. Applying IT to a manual or outdated process will _________ : a. maximize cycle time b. not optimize the process c. eliminate wasted steps d. improve the outputs Answer: B Difficulty: Hard Section Ref erence: Business Process Improvement and Competitive Advantage Learning Objective: Explain the role of IT in business process improvement. AACSB: Technology 18. Which o f the following is not a goal of business process reengineering? 7 a. eliminate unnecessary or non -value -added processes b. simplify and a utomate remaining processes c. reduce cycle time, labor, and costs d. increase i nnovation Answer: D Difficulty: Medium Section Ref erence: Business Process Improvement and Competitive Advantage Learning Objective: Understand the concepts of business process reengineering and competitive advantage. AACSB: Technology 19. BPR is part of the larger discipline of ________, which consists of methods, tools, and technology to support and continuously improve business processes. a. business process management b. cycle time reduction c. business model optimization d. standard operating procedures Answer: A Difficulty: Medium Section Ref erence: Business Process Improvement and Competitive Advantage Learning Objective: Understand the concepts of business proce ss reengineering and competitive advantage. AACSB: Technology 20. In order to be successful, BPM requires all of the following except ________ . a. buy-in from a broad cross section of the business b. software to map processes that are performed manually c. the right technology d. highly effective change management processes Answer: B Difficulty: Hard Section Ref erence: Business Process Improvement and Competitive Advantage Learning Objective: Understand the concepts of business process reengineering and compe titive advantage. AACSB: Reflective thinking skills 21. ________ means being able to respond quickly in order to take advantage of opportunities faster or better than competitors . 8 a. agility b. flexibility c. responsive d. IT consumerization Answer: A Difficulty: Medium Section Ref erence: Business Process Improvement and Competitive Advantage Learning Objective: Understand the concepts of business process reengineering and competitive advantage. AACSB: Technology 22. ________ means having the ability to quickly integrate new business functions or to easily reconfigure software or apps. a. agility b. flexibility c. responsive d. IT consumerization Answer: B Difficulty: Medium Section Ref erence: Business Process Improvement and Competitive Advantage Learning Object ive: Understand the concepts of business process reengineering and competitive advantage. AACSB: Technology 23. ________ means that IT capacity can be easily scaled up or down as needed, which essentially requires cloud computing . a. agility b. flexibility c. responsive ness d. IT consumerization Answer: C Difficulty: Medium Section Ref erence: Business Process Improvement and Competitive Advantage Learning Objective: Understand the concepts of business process reengineering and competitive advantage. AACSB: Technology 9 24. ________ is the migration of privately -owned mobile devices into enterprise IT environments. a. agility b. flexibility c. responsive ness d. IT consumerization Answer: D Difficulty: Medium Section Ref erence: Business Process Improvement and Competitive Advantage Learning Objective: Understand the role of IT in business process improvement. AACSB: Technology 25. Influential industry leaders cite ____________ as their largest business challenge in sustaining a competitive edge. a. keeping up with technology a. employee performance b. economic climate c. new competition Answer: D Difficulty: Hard Section Ref erence: Business Process Improvement and Competitive Advantage Learning Objective: Understand the concepts of business process reengineering and competitive advantage. AACSB: Technology 26. A website or app that is scaled to be viewed from a computer, tablet, or smartphone is said to be_________. a. responsive b. flexible c. agile d. competitive Answer: A Difficulty: Hard Section Ref erence: Business Process Improvement and Competitive Advantage Learning Objective: Understand the concepts of business process reengineering and competitive advantage. AACSB: Reflective thinking skills 10 27. IT agility, flexibility, and mobility are tightly interrelated and primarily dependent on: a. An organization’s IT infrastructure and architecture b. The IT division’s strategic hiring and training practices c. IT’s integration with production and accounting units d. Strategic alignment between IT budget and company mission statement Answer: A Difficulty: Hard Section Ref erence: Business Process Improvement and Competitive Advantage Learning Objective: Explain the role of IT in business process improvement. AACSB: Technology 28. Matt is using his own tablet for work purposes, which i s an example of a trend called ____________ _. a. Mixed use IT b. Employer IT cost shifting c. IT consumerization d. BYOM Answer: C Difficulty: Easy Section Ref erence: IT Innovation and Disruption Learning Objective: Describe innovating technologies and explain how they are disrupting enterprises. AACSB: Technology 29. Using a combination of mobile and database technology, Pizza House keeps records of the pizza preferences of all its customers. When Sam order s from Pizza House, he only says “send me the usual” when he calls in his order; and hangs up. Accessing the database, the Pizza House worker know s his address, his usual order, and wha t credit card to bill. The streamlined ordering and fulfillment effic iency giv e the Pizza House _______ ___. a. A strategic plan b. A strategic model c. A competitive advantage d. A sustainably business edge Answer: C Difficulty: Medium Section Ref erence: IT Innovation and Disruption Learning Objective: Describe innovating technologies and explain how they are disrupting enterprises. 11 AACSB: Reflective thinking skills 30. iTunes was a significant breakthrough that forever changed the music industry and the first representation of Apple's ________. a. IT consu merization b. Sustainable competitive advantage c. Incompatibility with Windows d. future outside its traditional computing product line Answer: D Difficulty: Hard Section Ref erence: IT Innovation and Disruption Learning Objective: Describe innovating technologies and explain how they are disrupting enterprises AACSB: Analytic 31. How many times a day does the average American check their smartphone? a. 24 b. 59 c. 46 d. 99 Answer: C Difficulty: Easy Section Ref erence: IT and You Learning Objective: Understand the value of being an ‘informed user’ of IT AACSB: Technology 32. IT job growth is estimated at ________ from 2014 to 2024, according to the U.S. Department of Labor . a. 12% b. 5% c. 33% d. Over 50% Answer: A Difficulty: Easy Section Ref erence: IT and You Learning Objective: Understand the value of being an ‘informed user’ of IT and the ways in which IT can add value to your career path and performance in the On -Demand economy 12 AACSB: Knowledge 33. _____________ evaluate the newest and most innovative tech nologies and determine how they can be applied for competitive advantage. They develop technical standards, deploy technology, and supervise workers who deal with th e daily IT issues of the firm. a. Project Manager s b. Chief Technology Officers c. CEOs d. CFOs Answer: B Difficulty: Medium Section Ref erence: IT and You Learning Objective: Understand the value of being an ‘informed user’ of IT and the ways in which IT can add value to your career path and performance in the On -Demand economy AACSB: Technology 34. _____________ develop requirements, budgets, and schedules for their firm’s information technology projects. They coordinate such projects from development through implementation, working with their organization’s IT workers, as well as clients, vendors, and consultants. a. Project Managers b. Chief Technology Officers c. CEOs d. CFOs Answer: A Difficulty: Medium Section Ref erence: IT and You Learning Objective: Understand the value of being an ‘informed user’ of IT and the ways in which IT can add value to your career path and performance in the On -Demand economy AACSB: Technology 35. The field of ________ involves managing and analyzing massive sets of data for purposes such as target marketing, trend analysis, and the creation of individually tailored products and services. a. Data science b. Cloud computing c. Machine -to-machine technology d. Business models Answer: A 13 Difficulty: Medium Section Ref erence : IT and You Learning Objective: Understand the value of being an ‘informed user’ of IT and the ways in which IT can add value to your career path and performance in the On -Demand economy. AACSB: Reflective thinking skills 36. Jonathan analyzes social media clicks to predict the likelihood of specific members connecting with each other. Jonathan is a ____________. a. Project Manager b. Application Developer c. Data Scientist d. Data Base Administrator Answer: C Difficulty: Medium Section Ref erence: IT and You Learning Objective: Understand the value of being an ‘informed user’ of IT and the ways in which IT can add value to your career path and performance in the On -Demand economy AACSB: Technology True/False 37. Machine -generated data and social media texts are examples of big data. Answer: True Difficulty: Easy Section Ref erence : Chapter Snapshot and Opening Case Learning Objective: Describe how the On -Demand economy is changing the way that business is conducted. AACSB: Technology 38. Data visualization refers to the use of statistics to find meaningful insight in the data, or better understand the data . Answer: False Difficulty: Easy Section Ref erence : Chapter Snapshot and Opening Case Learning Objective: Describe how the On -Demand economy is changing the way that business is conducted. AACSB: Technology 14 39. Dashboards provide static summary charts, that wh en clicked, drill down to the detailed data. Answer: False Difficulty: Medium Section Ref erence : Chapter Snapshot and Opening Case Learning Objective: Describe how the On -Demand economy is changing the way that business is conducted. AACSB: Technology 40. Dashboards are data visualizations that display the current status of KPIs in easy -to- understand formats Answer: True Difficulty: Medium Section Ref erence : Chapter Snapshot and Opening Case Learning Objective: Describe how the On-Demand economy is changing the way that business is conducted. AACSB: Technology 41. Customer experience is about building the digital infrastructure that allows customers to do whatever they want to do, through whatever channel s they choose to do it. Answer: True Difficulty: Medium Section Ref erence : Doing Business in the On -Demand Economy Learning Objective: Describe innovating technologies and explain how they are disrupting enterprises . AACSB: Technology 42. Dropbox, Gmail, and Google Drive are examples of the Internet of Things . Answer: False Difficulty: Medium Section Ref erence : Doing Business in the On -Demand Economy Learning Objective: Describe innovating technologies and explain how they are disrupting enterprises . AACSB: Reflective thinki ng skills 43. Digital business models refer to a set of capabilities enabled when physical things are connected to the Internet via sensors .