(Test Bank) Organizational Behavior and Management

Konopaske,Ivancevich,Matteson, 12

Business

Test Bank

12th Edition

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Test Bank for Organizational Behavior and Management, The downloadable file consists of 500 pages, and the total size of the file is 2.37 MB. Purchase now only for highly discounted price.

Author(s): Konopaske, Ivancevich, Matteson

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Study Note Preview

Version 1 1 CHAPTER 1 1) What principles did Fredrick Taylor advocate? 2) Did Fredrick Taylor support an adversarial relationship between management and labor? Justify your response. 3) Describe the disciplines that have contributed to the field of organizational behavior. Which do you feel had the largest impact? 4) Describe the findings of the Hawthorne studies. Version 1 2 5) What is the relationship between quality and organizational effectiveness? 6) What's more important: quality, productivity, or efficiency? Justify your answer. 7) What is adaptiveness and its importance to an organization? 8) A major goal of Zappos is to treat its __________ with integrity, honesty, and commitment. A) customers B) employees C) employees and customers D) employees, customers, and community Version 1 3 9) To be successful, managers will need to harness the power of __________ and human capital. A) techno-administrative technology B) information technology C) political D) economic 10) When it comes to knowledge, organizations must do all of the following except: A) Transfer it to employees. B) Identify it. C) Guard it jealousy. D) Update it continuously. 11) To develop and sustain an advantage in an increasingly competitive, globalized world, managers must harness the powers of information technology and _______________ to be successful. A) decisiveness B) language fluency C) democracy D) human capital 12) The formal and modern study of management started around ______ B.C..Version 1 4 A) 1750 B) 1300 C) 1900 D) 1940 13) The first modern management articles were published in _______________ journals. A) human resource B) engineering C) scientific D) psychology 14) In 1886, an engineer named Frederick W. Taylor presented a paper on scientific management at a national meeting of engineers that was titled "The Engineer as _______________." A) a Specialist B) a Manager C) an Economist D) a Scientist 15) Frederick W. Taylor believed in _______________ approach to job design. A) the rule-of-thumb B) a scientific C) a just-in-time D) a laissez-faire Version 1 5 16) ______________ suggests that an organization is a managed system that changes inputs into outputs. A) Systems theory B) Operations theory C) Hawthorne theory D) OB 17) Taylor's major thesis was that maximum good for _________ could come only through the cooperation of management and labor in the application of scientific methods. A) the organization B) society C) the shareholder D) All of the choices are correct. 18) Behavior is viewed as operating at the individual, _______________, and organizational levels. A) emotional B) spiritual C) structural D) group 19) Fayol's approach to management was significant in that it contributed to all of the following developments and positions except:Version 1 6 A) Management is a separate body of knowledge that can be applied in any type of organization. B) A theory of management can be learned and taught. C) There is a need for teaching management in colleges. D) On-the-job training is the best way to impart management skills. 20) Fayol's theory of management emphasized the importance of all of the following except: A) Conserving. B) Planning. C) Organizing. D) Coordinating. 21) Which of the following has contributed to the study of organizational behavior? A) Psychology and forensic anthropology B) Anthropology, psychology, social physiology, and sociology C) Psychology, sociology, political science, and cultural anthropology D) Anthropology, physics, psychology, social psychology, sociology, and political science 22) When examining the contributions to the study of Organizational Behavior, the "unit of analysis" associated with psychology is ______________. A) group B) organization C) individual D) team Version 1 7 23) Which of the following researchers is most associated with the Hawthorne studies? A) Elton Mayo B) Mary Parker Follett C) Henri Fayol D) Fredrick Taylor 24) The Hawthorne studies originally concluded that supportive managers paying attention to workers made them more productive. However, a reanalysis of the data suggested that the productivity increase was due to managerial discipline and _______________. A) fear of job loss B) peer pressure C) productivity bonuses D) job training 25) According to the Hawthorne studies, workers respond to _____________. A) group norms B) union pressures C) covert observation D) All of the choices are correct. 26) The ____________ studies are still considered the major impetus behind the emphasis on understanding and dealing with human resources.Version 1 8 A) advent of scientific management B) Hawthorne C) organization movement D) start of World War II 27) According to systems theory, __________. A) effectiveness criteria need not reflect the entire input-process-output cycle B) effectiveness criteria must focus on organizational outputs C) effectiveness criteria must reflect the interrelationships between the organization and its outside environment D) the relationship between organization and environment is one way 28) According to systems theory, an organization acquires resources (inputs) from a larger system, _______________. A) the environment B) the home country C) the world economic system D) the shareholders 29) Managers must deal _____________ aspects of organizational behavior. A) with internal B) with external C) simultaneously with the internal and external D) separately with the internal and external Version 1 9 30) The overarching criterion that cuts across each effectiveness dimension is _______________. A) productivity B) quality C) adaptiveness D) efficiency 31) J. M. Juran and W. Edwards Deming, in the 1950's, introduced the importance of _______________ to the public. A) quality B) efficiency C) profitability D) consistent management 32) Competition has caused many organizations to make quality _______ priority. A) a fiduciary B) their top C) a lagging D) their second tier 33) As presented in the text, _______________ reflects the relationship between inputs and output.Version 1 10 A) productivity B) quality C) adaptiveness D) innovation 34) _______________ is the ratio of outputs to inputs. A) Productivity B) Efficiency C) Adaptability D) Production 35) The _______________ criterion measures the ability of an organization to increase its capacity to deal with environmental demands. A) productivity B) efficiency C) adaptiveness D) development 36) According to the text, six forces are reshaping the nature of managing within organizations. They include _______________. A) the economic climate B) political unrest C) mentoring D) technology Version 1 11 37) Motivation and __________ interact to determine performance. A) ability to work B) technology C) information resources D) organizational rank 38) To survive the fast-paced changes in the global world, firms must make not only capital investments but also investments in ____________. A) people B) transportation facilities C) high-speed communications technology D) All of the choices are correct. 39) How well a firm _______________ and motivates a skilled workforce will have a major impact on its ability to compete in the global marketplace. A) recruits B) retains C) selects D) All of the choices are correct. 40) Which of the following statements about power is true?Version 1 12 A) Most people are comfortable with the concept of having power over others. B) The concept of having power over others is offensive to everybody. C) To be a good manager, a person must have a high desire for power. D) Managers derive power from both organizational and individual sources. 41) Japan and China are basically _________ societies in terms of race. A) homogeneous B) heterogeneous C) diverse D) transitioning 42) __________ the interdependency of transportation, distribution, communication, and economic networks across international borders. A) Symbiosis is defined as B) Globalism is defined as C) Systems theory examines D) Fayol’s pillars of organizations were based upon 43) The United States is racially diverse and has been rapidly increasing its workforce diversity since the _______. A) 1950s B) 1960s C) 1970s D) 1980s Version 1 13 44) A(n) ___________ is an unwritten agreement between an employee and the organization that specifies what each expects to give to and receive from the other. A) understanding B) employment contract C) psychological contract D) commitment 45) The semiconductor pioneer Gordon Moore predicted in 1965 that computer power would double every _______________. A) 5 years B) 3 years C) 2 years D) 12 months 46) According to current research, the average tenure for millennial employees in a job is __________ years. A) 7 B) 5 C) 2 D) 1 47) The introduction of _______________ fostered an era of "information technology."Version 1 14 A) electricity B) globalization C) computer technology D) the Internet 48) Which of the following is included in the six forces reshaping management practice? A) The power of human resources B) A new worker-employer psychological contract C) Cultural diversity D) All of the choices are correct 49) Every organization must respond to the needs of _______________. A) its customers or clients B) legal and political constraints C) economic and technological changes D) All of the choices are correct. 50) The foundation of organization performance is _______________ performance. A) product B) managerial C) financial D) individual 51) Which of the following statements about motivation is true?