(Test Bank) Operations Management

Stevenson, 14

Business

Test Bank

14th Edition

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Test Bank for Operations Management, The downloadable file consists of 809 pages, and the total size of the file is 3.19 MB. Purchase now only for highly discounted price.

Author(s): Stevenson

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Version 1 1 Operations Management, 14e William Stevenson (Test Bank All Chapters Answers at the end of each chapter) Chapter 1 1) In addition to operations, which of the following is considered a "line" function? A) accounting B) finance C) IT D)procurement E) sales 2) Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be. A) marketable B) segmentable C) manufacturable D) profitable E) nameable 3) Managing the supply chain has become more important as a result of firms increasing their levels of A) overtime. B) outsourcing. C) marketing . D) promotions. E) shipping.Version 1 2 4) Which of the following would tend to increase the importance of supply chain management? A) increased supply chain stability B) lower levels of outsourcing C) reduced competitive pressures D) in creased globalization E) greater emphasis on local markets 5) In their chief role of _________, operations managers exert considerable influence over the degree to which the goals and objectives of the organization are realized. A) promoter/salesman B) designer/builder C) planner/decision maker D) recruiter/trainer E) troubleshooter/problem -solver 6) A "product package" consists of A) the exterior wrapping. B) the shipping container. C) a combination of goods and services. D) goods if a manufacturing organization. E) customer relations if a service organization. 7) Business organizations consist of three major functional areas which, ideallyVersion 1 3 A) support one another. B) are mu tually exclusive. C) exist independently of each other. D) function independently of each other. E) do not interface with each other. 8) Which of the following is a type of transformation process used by operations to convert inputs into outputs? A) cutting B) storing C) transporting D) analyzing E) all of these choices are transformation processes 9) Technology choices can have a major impact on A) costs. B) productivity. C) customer satisfaction. D) quality. E) all of these choices are correct. 10) Measurements taken at various points in the transformation process for control purposes are calledVersion 1 4 A) plans. B) directions. C) controls. D) feedback. E) budgets. 11) Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function. A) operation B) marketing C) purchasing D) finance E) internal audit 12) Which of the following wo uld not generally be classified under the heading of transformation? A) assembling B) teaching C) staffing D) farming E) consulting 13) Buying goods or services instead of producing or providing them in -house is calledVersion 1 5 A) downsizing. B) outsourcing. C) internationalization. D) vertical integration. E) entrepreneurship. 14) Product design and process selection are examples of _______ decisions. A) financial B) tactical C) system design D) system operation E) forecasting 15) The responsibilities of the operations manager include A) allocating financial resources throughout the organization. B) the creation of goods or provision of services. C) promoting the organiz ation’s goods or services. D) assessing consumer wants and needs. E) analyzing investment proposals. 16) Knowledge skills usually don't include A) process knowledge. B) accounting skills. C) communication skills. D) global know ledge. E) financial skills. Version 1 6 17) Which of the following is not true about the systems approach? A) A systems viewpoint is almost always beneficial in decision making. B) A systems approach emphasizes interrelationships among subsy stems. C) A systems approach concentrates on efficiency within subsystems. D) A systems approach is essential whenever something is being redesigned or improved. E) All of the choices are true. 18) Which of the following is a system in wh ich low -skilled workers use specialized equipment to produce high volumes of standardized goods? A) supply chain B) the Internet C) craft production D) mass production E) lean systems 19) Production systems with customized outpu ts typically have relatively A) high volumes of output. B) low unit costs. C) high amounts of specialized equipment. D) fast work movement. E) skilled workers. 20) Which is not an area of significant difference between manufactu ring and service operations?Version 1 7 A) forecasting demand B) uniformity of input C) labor content of jobs D) customer contact E) measurement of productivity 21) Which of the following is not a characteristic of service operations? A) intangible output B) high customer contact C) high labor content D) easy measurement of productivity E) low uniformity of input 22) Which of the following most involves coordinating the activities among all the elements of the business including its suppliers and distributors? A) pollution control B) quality management C) supply chain management D) competition from foreign manufacturers E) technological change 23) Farming is an example of Version 1 8 A) an obsolete activity. B) a virtual organization. C) nonmanufactured goods production. D) a growth industry. E) customized manufacturing. 24) Dealing with the fact that certain aspects of any management situation are more important th an others is called A) analysis of trade -offs. B) sensitivity analysis. C) recognition of priorities. D) analysis of variance. E) decision table analysis. 25) The fact that a few improvements in a few key areas of operations wil l have more impact than many improvements in many other areas is consistent with the A) Irwin phenomenon. B) Pareto phenomenon. C) Stevenson phenomenon. D) Tellier phenomenon. E) Adam Smith phenomenon. 26) The process of compari ng outputs to previously established standards to determine if corrective action is needed is calledVersion 1 9 A) planning. B) directing. C) controlling. D) budgeting. E) disciplining. 27) Which of the following does not relate to system design? A) altering the system capacity B) location of facilities C) inventory management D) selection and acquisition of equipment E) physical arrangement of departments 28) Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________. A) flexibility; pressure to be more efficient B) offshoring; need to promote domestic production C) sustainability; threat of gl obal warming D) technology; impact of random variation E) forecasting; stabilization of demand 29) Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example ofVersion 1 10 A) illegal price discrimination. B) collusion. C) volume analysis. D) revenue management. E) outsourcing. 30) Which of the following is not an ongoing trend in manufacturing? A) globalization B) quality improvement C) flexibility and agility D) mass production for greater economies of scale E) technological advances 31) Which of the following is not a benefit of using models in decision making? A) They provide a standardi zed format for analyzing a problem. B) They serve as a consistent tool for evaluation. C) They are easy to use and less expensive than dealing with the actual situation. D) They force the decision maker to take into account qualitative issues such as personalities and emotions. E) They offer insights into fundamental issues at play in a decision -making setting. 32) Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This inc reased level of _____________ is leading to increased emphasis on ____________ management.Version 1 11 A) outsourcing; supply chain B) offshoring; lean C) downsizing; total quality D) optimizing; inventory E) internationalization; intercultural 33) Operations and sales are the two ________ functions in businesses. A) strategic B) tactical C) support D) value -adding E) line 34) Marketing depends on operations for information regarding A) productivity. B) lead time. C) cash flow. D) budgeting. E) corporate intelligence. 35) Two widely used metrics of variation are the __________ and the _________. A) mean; standard deviation B) productivity ratio; correlation C) standardized me an; assignable deviation D) randomized mean; standardized deviation E) normal distribution; random variation Version 1 12 36) Which of the following statements about variation is false? A) Variation prevents a production process from being as efficient as it can be. B) Some variation can be prevented. C) Variation can either be assignable or random. D) Any variation makes a production process less productive E) Random variation generally cannot be influenced by managers. 37) Which of the following is essential to consider with respect to managing a process to meet demand? A) advertising B) trends in fashion C) global economic trends D) financial reporting standards E) capacity 38) Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems? A) sustainability B) supportability C) marketability D) perishability E) transportability 39) Which of the following principles emphasizes that actions should make the community as a whole better off?Version 1 13 A) The Rights Principle B) The Fairness Principle C) The Virtue Principle D) The Common Good Principle E) The Utilitarian Principle 40) If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher A) sustainability. B) efficiency. C) productivity. D) agility. E) marketability. 41) Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's A) division of labor. B) market development. C) outsourcing. D) external process orientation. E) internal supply chain. 42) The essence of the operations function is to _____ during the transformation process.Version 1 14 A) measure feedback B) produce goods C) add labor D) add value E) gather information 43) Which of the following is not an element of supply chain management? A) logistics B) operations C) customers D) location E) processing 44) _____ is considered to be more challenging for _____ due to the higher variation in input. A) Labor content of job s; operations B) Uniformity of input; inventory management C) Measurement of productivity; managers D) Wages; manufacturing E) Quality assurance; services 45) Which of the following is a common complaint that employers have when hiring recent college graduates?Version 1 15 A) lack of general knowledge of how businesses operate B) not understanding the functions of accounting, finance, and marketing C) lack of knowledge about global dependencies of companies D) not understanding the impor tance of customer service E) lack of knowledge of economic analysis and forecasting 46) Which of the following is an example of a supporting process? A) marketing B) purchasing C) strategy D) sales E) information technology 47) Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services. ⊚ true ⊚ false 48) Often, the collective success or failure of companies' oper ations functions will impact the ability of a nation to compete with other nations. ⊚ true ⊚ false 49) Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.