(Test Bank) Human Resource Management Functions, Applications, Skill Development

Lussier,Hendon, 3

Business

Test Bank

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Author(s): Lussier, Hendon

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Test Bank for Human Resource Management Functions, Applications, Skill Development, 3e Robert Lussier, John Hendon (All Chapters ) Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 1: The New Human Resource Management Process Test Bank Multiple Choice 1. In an annual report, the CEO of Acme Global emphasizes the importance of the people who work for Acme Global and their contribution to the organization’s success. The CEO is talking about Acme Global’s ______. A. human resources B. cost center C. revenu e center D. productivity Ans: A Learning Objective: 1 -1: Identify the difference between the traditional view of human resource management (HRM) and the present view. Cognitive Domain: Comprehension Answer Location: Why Study Human Resource Management (HRM )? Difficulty Level: Medium AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations 2. ______ is a combination of job satisfaction, ability, and a willingness to perform for the organization at a high level and over an extended period of time. A. Empathy B. Employee engagement C. Sustainability D. Productivity Ans: B Learning Objective: 1 -1: Identify the difference between the traditional view of human resource management (HRM) and the present view. Cognitive Domain: Kno wledge Answer Location: Why Study Human Resource Management (HRM)? Difficulty Level: Easy AACSB Standard: Group and individual behaviors SHRM: Job Analysis /Job Design 3. Bryan has been employed at Acme Global for 15 years. He is satisfied with his job and performs it very well. He has been a high performer for all 15 years. According to HR, Bryan has a high level of ______. A. sustainability B. employee engagement C. empathy D. efficiency Lussier, Human Resources Management 3e SAGE Publishing, 2019 Ans: B Learning Objective: 1 -1: Identify the difference between the traditional view of human resource management (HRM) and the present view. Cognitive Domain: Application Answer Location: Why Study Human Resource Management (HRM)? Difficulty Level: Hard AACSB Standard: Group and individual behaviors SHRM: Job Analysis /Job Design 4. ______ and the ability to analyze large data sets have disrupted every industry and the way every organization does, or should do, business. A. Productivity B. Efficiency C. Revenue D. Technology Ans: D Learning Objective: 1 -1: Identify the difference between the traditional view of human resource management (HRM) and the present view. Cognitive Domain: Knowledge Answer Location: HRM Past and Present Difficulty Level: Easy AACSB Standard: Information technology SHRM: HR’s Role in Organization s 5. In the past, an organization’s human resource department would have been considered a ______. A. cost center B. revenue center C. productivity center D. technical skill Ans: A Learning Objective: 1 -1: Identify the difference between the traditional v iew of human resource management (HRM) and the present view. Cognitive Domain: Knowledge Answer Location: HRM in the Past Difficulty Level: Easy AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations 6. A ______ is a divi sion or department within the organization that brings in no revenue or profit for the organization. This type of division or department only costs money for the organization to run. A. revenue center B. business center C. cost center Lussier, Human Resources Management 3e SAGE Publishing, 2019 D. productivity cente r Ans: C Learning Objective: 1 -1: Identify the difference between the traditional view of human resource management (HRM) and the present view. Cognitive Domain: Knowledge Answer Location: HRM in the Past Difficulty Level: Easy AACSB Standard: Systems and processe s in organizations SHRM: HR’s Role in Organizations 7. ______ are divisions or departments in organizations that generate monetary returns for the organizations. A. Human resources B. Cost centers C. Productivity centers D. Revenue centers Ans: D Learning Objective: 1 -1: Identify the difference between the traditional view of human resource management (HRM) and the present view. Cognitive Domain: Knowledge Answer Location: HRM in the Past Difficulty Level: Easy AACSB Standard: Systems and processe s in organizations SHRM: HR’s Role in Organizations 8. At the Acme Global Corporation, the human resources department provides limited services to the organization. These services include things like keeping track of job applicants, maintaining employee p aperwork, and filing annual performance evaluations. This view of the HR department is consistent with the ______ view of human resource management. A. 21st century B. traditional C. sustainable D. revenue center Ans: B Learning Objective: 1 -1: Identify th e difference between the traditional view of human resource management (HRM) and the present view. Cognitive Domain: Comprehension Answer Location: HRM in the Past Difficulty Level: Medium AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations Lussier, Human Resources Management 3e SAGE Publishing, 2019 9. At the Acme Global Corporation, the human resources department deals primarily with improving the productivity of the people within the organization. This view of the HR department is consistent with the _ _____ view of human resource management. A. present B. engagement C. sustainable D. traditional Ans: A Learning Objective: 1 -1: Identify the difference between the traditional view of human resource management (HRM) and the present view. Cognitive Domain: Comprehension Answer Location: Productivity Centers Difficulty Level: Medium AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations 10. A(n) ______ is a revenue center that enhances profitability of the organization throu gh enhancing the productivity of the people within the organization . A. productivity center B. cost center C. employee engagement D. human resources Ans: A Learning Objective: 1 -1: Identify the difference between the traditional view of human resource mana gement (HRM) and the present view. Cognitive Domain: Knowledge Answer Location: Productivity Centers Difficulty Level: Easy AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations 11. In the present view of the field, human resource managers no longer run an organizational ______. Their function, along with all other managers, is to improve organizational revenues and profits. A. revenue center B. productivity center C. cost center D. business skill Ans: C Learni ng Objective: 1 -1: Identify the difference between the traditional view of human resource management (HRM) and the present view. Cognitive Domain: Knowledge Answer Location: Productivity Centers Difficulty Level: Easy AACSB Standard: Systems and processes in organizations Lussier, Human Resources Management 3e SAGE Publishing, 2019 SHRM: HR’s Role in Organizations 12. ______ is the amount of output that an organization gets per unit of input, with human input usually expressed in terms of units of time. A. Empathy B. Productivity C. Sustainability D. Revenue Ans: B Learning Objective: 1 -1: Identify the difference between the traditional view of human resource management (HRM) and the present view. Cognitive Domain: Knowledge Answer Location: Productivity Centers Difficulty Level: Easy AACSB Standard: Systems and pro cesses in organizations SHRM: HR’s Role in Organizations 13. Ashley is interested in measuring the amount of output that Acme Global gets per unit of input. Specifically, she would like to measure how much time each worker spends on each assignment. Ashle y is interested in measuring ______. A. revenue B. turnover C. productivity D. costs Ans: C Learning Objective: 1 -1: Identify the difference between the traditional view of human resource management (HRM) and the present view. Cognitive Domain: Application Answer Location: Productivity Centers Difficulty Level: Hard AACSB Standard: Systems and p rocesses in organizations SHRM: HR’s Role in Organizations 14. Productivity is the result of two components over which managers have control. The two components are ______. A. sustainability and turnover B. absenteeism and turnover C. productivity and rev enue D. effectiveness and efficiency Ans: D Learning Objective: 1 -1: Identify the difference between the traditional view of human resource management (HRM) and the present view. Cognitive Domain: Knowledge Answer Location: Productivity Centers Difficulty Level: Easy Lussier, Human Resources Management 3e SAGE Publishing, 2019 AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations 15. Alex wants to make sure that Acme Global is getting work done whenever and however it must be done. He frequently asks the question, “Did we do the rig ht things?” Alex is concerned with ______. A. efficiency B. empathy C. effectiveness D. sustainability Ans: C Learning Objective: 1 -1: Identify the difference between the traditional view of human resource management (HRM) and the present view. Cognitive Domain: Application Answer Location: Productivity Centers Difficulty Level: Hard AACSB Standard: Systems and p rocesses in organizations SHRM: HR’s Role in Organizations 16. Carli is concerned about how many organizational resources are being used at Acme Global to get the work done. She frequently asks the question, “Did we do things right?” Carli is concerned wi th ______. A. sustainability B. cost C. productivity D. efficiency Ans: D Learning Objective: 1 -1: Identify the difference between the traditional view of human resource management (HRM) and the present view. Cognitive Domain: Application Answer Location: Productivity Centers Difficulty Level: Hard AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations 17. In the present view of the field, human resource management deals primarily with improving the ______ of the people wi thin an organization. A. empathy B. sustainability C. turnover D. efficiency Ans: D Learning Objective: 1 -1: Identify the difference between the traditional view of human resource management (HRM) and the present view. Cognitive Domain: Knowledge Lussier, Human Resources Management 3e SAGE Publishing, 2019 Answer Location: Productivity Centers Difficulty Level: Easy AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations 18. Devin is concerned about how Acme Global will continue to recruit employees given the aging workforce and skills shortages. Devin is concerned about ______. A. technical skills B. knowledge workers C. labor demographics D. employee engagement Ans: C Learning Objective: 1 -2: Identify the major challenges that HR managers face in a modern organization; note especially where we are not doing well. Cognitive Domain: Application Answer Location: Labor Demographics Difficulty Level: Hard AACSB Standard: Diverse and multicultural work environments SHRM: Managing a Diverse Workforce 19. For organizations in develo ped countries, a lack of ______ for increasing ly complex jobs is an ongoing problem. A. skilled workers B. technology C. diversity D. competition Ans: A Learning Objective: 1 -2: Identify the major challenges that HR managers face in a modern organization; note especially where we are not doing well. Cognitive Domain: Knowledge Answer Location: Labor Demographics Difficulty Level: Easy AACSB Standard: Diverse and multicultural work environments SHRM: Managing a Diverse Workforce 20. Managers of a 21st-century organization will need to be more ______ aware to deal with individuals with significantly different work ethics, cultural norms, and even languages. A. culturally B. technologically C. effectively D. efficiency Ans: A Learning Objective: 1 -2: Identify the major challenges that HR managers face in a modern organization; note especially where we are not doing well. Lussier, Human Resources Management 3e SAGE Publishing, 2019 Cognitive Domain: Knowledge Answer Location: Labor Demographics Difficulty Level: Easy AACSB Standard: Diverse and multicultural wor k environments SHRM: Managing a Diverse Workforce 21. In 2024, it is predicted that Hispanic workers of all nationalities will be ______% of the workforce. A. 10 B. 20 C. 30 D. 40 Ans: B Learning Objective: 1 -2: Identify the major challenges that HR managers face in a modern organization; note especially where we are not doing well. Cognitive Domain: Knowledge Answer Location: Labor Demographics Difficulty Level: Medium AACSB Standard: Diverse and multicultural work environments SHRM: Managing a Diver se Workforce 22. In 2024, it is predicted that Asian workers will be ______% of the workforce. A. 2.3 B. 6.6 C. 14.2 D. 24.4 Ans: B Learning Objective: 1 -2: Identify the major challenges that HR managers face in a modern organization; note especially where we are not doing well. Cognitive Domain: Knowledge Answer Location: Labor Demographics Difficulty Level: Medium AACSB Standard: Diverse and multicultural work environments SHRM: Managing a Diverse Workforce 23. Women are currently ______% of the workforce. A. 35 –36 B. 47 –48 C. 52 –53 D. 57 –58 Ans: B Learning Objective: 1 -2: Identify the major challenges that HR managers face in a modern organization; note especially where we are not doing well. Cognitive Domain: Knowledge Answer Location: L abor Demographics Lussier, Human Resources Management 3e SAGE Publishing, 2019 Difficulty Level: Medium AACSB Standard: Diverse and multicultural work environments SHRM: Managing a Diverse Workforce 24. ______ gather and interpret information to improve a product or process. They are known for using “their head mor e than their hands.” A. Knowledge workers B. Staff managers C. Line managers D. Empathy workers Ans: A Learning Objective: 1 -2: Identify the major challenges that HR managers face in a modern organization; note especially where we are not doing well. Cognitive Domain: Knowledge Answer Location: Knowledge Workers and the Pace of Change Difficulty Level: Easy AACSB Standard: Information technology SHRM: HR’s Role in Organizations 25. One of the most critical issues that human resource managers face is t he fact that ______ is outpacing the ability to use it. A. sustainability B. efficiency C. knowledge D. technology Ans: D Learning Objective: 1 -2: Identify the major challenges that HR managers face in a modern organization; note especially where we are no t doing well. Cognitive Domain: Knowledge Answer Location: Knowledge Workers and the Pace of Change Difficulty Level: Easy AACSB Standard: Information technology SHRM: HR’s Role in Organizations 26. When discussing critical factors in human resource manag ement, ______ are those that can only be affected through indirect means. A. independent variables B. technical skills C. dependent variables D. interpersonal skills Ans: C Learning Objective: 1 -3: Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization. Cognitive Domain: Knowledge Answer Location: Critical Dependent Factors Lussier, Human Resources Management 3e SAGE Publishing, 2019 Difficulty Level: Easy AACSB Standard: Systems and processes in organizations SHRM: H R’s Role in Organizations 27. When discussing critical factors in human resource management, ______ are those that can only be affected through direct means. A. independent variables B. dependent variables C. conceptual skills D. design skills Ans: A Learning Objective: 1 -3: Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization. Cognitive Domain: Knowledge Answer Location: Critical Dependent Factors Difficulty Level : Easy AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations 28. In surveys of managers across industries, the same four issues about managing people frequently come up. The four issues are productivity, employee engageme nt, turnover, and ______. A. absenteeism B. diversity C. independence D. job satisfaction Ans: A Learning Objective: 1 -3: Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century o rganization. Cognitive Domain: Knowledge Answer Location: Critical Dependent Variables Difficulty Level: Easy AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations 29. ______ is the permanent loss of workers from the organization. A. Absenteeism B. Turnover C. Empathy D. Revenue Ans: B Learning Objective: 1 -3: Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization. Cognitive Domain: Knowledge Answer Location: Critical Dependent Variables Lussier, Human Resources Management 3e SAGE Publishing, 2019 Difficulty Level: Easy AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations 30. The Acme Global Corporation is paying for job analysis costs, recruiting costs, and selection costs because it needs to replace three workers who left the organization for better paying jobs. The organization is dealing with ______. A. absenteeism B. employee engagement C. competitive advant age D. turnover Ans: D Learning Objective: 1 -3: Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization. Cognitive Domain: Application Answer Location: Critical Depen dent Variables Difficulty Level: Hard AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations 31. ______ is the failure of an employee to report to the workplace as scheduled. A. Turnover B. Effectiveness C. Absenteeism D. Productivity Ans: C Learning Objective: 1 -3: Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization. Cognitive Domain: Knowledge Answer Location: Critical Dependent Variables Difficulty Level: Easy AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations 32. Saleh’s department lost productivity this week when two employees failed to report to work as scheduled. Other emplo yees had to do the missing employees’ work and were not able to completely do their regular jobs. What Saleh’s department is experiencing is ______. A. turnover B. absenteeism C. dissatisfaction D. lack of effectiveness Ans: B Learning Objective: 1 -3: Iden tify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization. Lussier, Human Resources Management 3e SAGE Publishing, 2019 Cognitive Domain: Application Answer Location: Critical Dependent Variables Difficulty Level: Hard AACSB Standard : Systems and processes in organizations SHRM: HR’s Role in Organizations 33. As a human resource manager, Sydney actively attends community meetings and other events to look for talented future employees for Acme Global. Even when there are no job openings, Sydney is still looking for potential employees for when an opening does occur. Sydney’s work to plan for the future is part of ______. A. knowledge work B. technical skills C. productivity D. strategic human resource management Ans: D Learning Objective: 1 -3: Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization. Cognitive Domain: Application Answer Location: Importance of Strategic HRM Difficult y Level: Hard AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations 34. To make organizations more competitive and to create sustainable competitive advantages is the basis of ______. A. productivity B. strategic human r esource management C. sustainability D. efficiency Ans: B Learning Objective: 1 -3: Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization. Cognitive Domain: Knowledg e Answer Location: Sustainable Competitive Advantage Difficulty Level: Medium AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations 35. ______ is a capability that creates value for customers that rivals can’t copy quickl y or easily and that allows the organization to differentiate its products or services from those of competitors. A. Productivity B. Effectiveness C. Empathy D. Sustainable competitive advantage Lussier, Human Resources Management 3e SAGE Publishing, 2019 Ans: D Learning Objective: 1 -3: Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization. Cognitive Domain: Knowledge Answer Location: Sustainable Competitive Advantage Difficulty Level: Easy AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations 36. When a new computer programmer is needed at Acme Global, the human resource manager will often look to LinkedIn for candidates. This is an example of how social media is used in ______. A. recruitment and selection B. onboarding C. training and development D. performance management Ans: A Learning Objective: 1 -3: Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization. Cognitive Domain: Application Answer Location: The Influence of Social Media Difficulty Level: Hard AACSB Standard: Systems and processes in organizations SHRM: Staffing: Recruitment and Selection 37. Kathryn had a job interview with Acme G lobal without ever meeting any Acme Global employee in person. The entire interview was conducted via Skype, a video conferencing service. This is an example of how social media is used in ______. A. recruitment and selection B. onboarding C. training and development D. performance management Ans: A Learning Objective: 1 -3: Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization. Cognitive Domain: Application Answer Location: The Influence of Social Media Difficulty Level: Hard AACSB Standard: Systems and processes in organizations SHRM: Staffing: Recruitment and Selection 38. When Jack was first hired at Acme Global, he was assigned to a virtual mentoring group of new employees and managers before his first day of work. The group built an online community that helped Jack learn more about the culture of Acme Global. This is an example of how social media is used in ______. Lussier, Human Resources Management 3e SAGE Publishing, 2019 A. recruitment and selection B. onboa rding C. training and development D. performance management Ans: B Learning Objective: 1 -3: Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization. Cognitive Domain: Application Answer Location: The Influence of Social Media Difficulty Level: Hard AACSB Standard: Systems and processes in organizations SHRM: Staffing: Recruitment and Selection 39. When Karley needed to improve her programming skills, she joined an onl ine group of programmers who shared tips with one another about common programming problems. This is an example of how social media is used in ______. A. recruitment and selection B. onboarding C. training and development D. performance management Ans: C Learning Objective: 1 -3: Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization. Cognitive Domain: Application Answer Location: The Influence of Social Media Difficul ty Level: Hard AACSB Standard: Systems and processes in organizations SHRM: Staffing: Recruitment and Selection 40. The first skill set that an HR manager must develop to be successful is the ______ skill set. It is also the easiest one to develop. A. interpersonal B. technical C. conceptual and design D. business Ans: B Learning Objective: 1 -4: Describe the four ma jor HRM skill sets. Cognitive Domain: Knowledge Answer Location: Technical Skills Difficulty Level: Easy AACSB Standard: Systems and processes in organizations SHRM: HR’s Role in Organizations