(Test Bank) Organizational Behavior: A Practical, Problem-Solving Approach

Kinicki, 3

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Test Bank for Organizational Behavior: A Practical, Problem-Solving Approach, The downloadable file consists of 654 pages, and the total size of the file is 3.95 MB. Purchase now only for highly discounted price.

Author(s): Kinicki

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Study Note Preview

Version 1 1 CHAPTER 1 TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false. 1) There is only one best way to manage people, teams, or organizations. A particular management practice that worked today will work tomorrow. This is called the contingency approach. ⊚ true ⊚ false 2) Common sense focuses on the past, and because of this, it is strong in responding to the unexpected. ⊚ true ⊚ false 3) When major league baseball officials failed to notice they had created conditions that encouraged players to use steroids, this was an example of “motivated blindness.” ⊚ true ⊚ false 4) OB includes topics such as managing your peers and your bosses, as well as managing your subordinates. ⊚ true ⊚ false 5) Paying someone else to do your homework, sharing answers via social media and sharing answers on a take home exam are all examples of student cheating. ⊚ true ⊚ false 6) Problem solving is a systematic process for closing the gap between an actual and a desired outcome.Version 1 2 ⊚ true ⊚ false 7) Ethical dilemmas are situations with two choices, neither of which resolves the situation in an ethically acceptable manner. ⊚ true ⊚ false 8) Unethical behavior erodes trust, but has no effect on cooperation in organizations. ⊚ true ⊚ false 9) Southwest Airlines mechanics created widespread slowdowns in flights to pressure their company in negotiations with their union. This was illegal. ⊚ true ⊚ false 10) Knowledge and consideration of both personal and situation factors and the interplay between the two are equally important. ⊚ true ⊚ false 11) Whistle-blower protection laws exist like the Dodd-Frank Act of 2010, and sufficiently protect employees. ⊚ true ⊚ false 12) A decision is a gap between an actual and a desired situation. ⊚ true ⊚ false Version 1 3 13) OB concepts and theories can be classified into three broad categories: person factors, group characteristics, and situation factors. ⊚ true ⊚ false 14) The interactional perspective states that behavior is a function of interdependent person and situation factors. ⊚ true ⊚ false 15) The “organizing framework” for understanding and applying OB is based on the systems approach. ⊚ true ⊚ false MULTIPLE CHOICE - Choose the one alternative that best completes the statement or answers the question. 16) Janell is having an argument with her father. He believes that focusing on her computer knowledge (hard skills) is the most important of Janell’s college experience. Janell disagrees, arguing that ________ is/are the more critical and will help her in the hiring process. A) problem solving B) self-awareness C) soft skills D) an ethical perspective E) business knowledge 17) ________ is the interdisciplinary field dedicated to understanding and managing people at work.Version 1 4 A) Management theory B) Management dynamics C) Organizational behavior D) Organizational dynamics E) Organizational theory 18) Which of the following fields is not a field from which OB draws? A) political science B) accounting C) statistics D) economics E) vocational counseling 19) OB is important in all facets of school and work because A) hard skills are a critical factor to your success. B) this indicates that you have common sense. C) this technical knowledge is in great demand. D) a career in OB will ensure a high salary. E) it helps us to understand and manage people. 20) Jon is dealing with several employees who are chronically late. He unilaterally decides to dock everyone’s daily pay 5 percent if they are more than 10 minutes late. Jon will have better results using A) the contingency approach. B) the “one-best-way” approach. C) the environmental theory. D) ethical decision making. E) the human capital theory. Version 1 5 21) Practicing mindfulness daily, taking timeouts, keeping track of strengths and weaknesses, taking self-assessments and listening are all practical advice for building your A) soft skills. B) hard skills. C) cognition level. D) self-awareness. E) hindsight. 22) Which of the following statements is false? A) The contingency approach is just common sense. B) Common sense excels in well-known scenarios with predictable outcomes. C) Common sense requires less effort than finding the real problem. D) Common sense can be overly subjective. E) Common sense is weak in unexpected situations. 23) Problem solving and critical thinking are ________ because they use logic and reasoning to develop and evaluate options. A) technical skills B) soft skills C) common sense D) hard skills E) personal attributes 24) Which of the following is not one of the top four skills desired by employers?Version 1 6 A) teamwork B) critical thinking C) problem solving D) creativity E) people management 25) Vance and Donal were hired by the same network support firm. One year later, Donal receives a promotion to team leader. Vance believes he has stronger technical skills and asks his supervisor why he did not get the promotion. The supervisor says that Donal has better people skills. Having ________ can enable a person’s promotion. A) soft skills B) hard skills C) technical skills D) team skills E) the right degree 26) ________ matters because it gives you credibility with your peers and those you manage. A) Performance B) Motivation C) Communication D) Self-confidence E) Cheating 27) “When you know yourself, you are comfortable with your strengths and not crippled by your shortcomings …” This isVersion 1 7 A) a soft skill. B) self-awareness. C) common sense. D) hindsight. E) objectivity. 28) Regarding the relative importance of personal and technical skills, A) they remain equal and this does not change throughout careers. B) technical skills are more important regardless of job level. C) personal skills are more important regardless of job level. D) technical skills become more important as job level increases. E) personal skills become more important as job level increases. 29) Luis’s Ice Cream Store sales were down 15 percent this summer. The owner, Luis, says that in his experience rainy summers mean lower ice cream sales. Johanna, his assistant, notices the staff at Luis’s appear uninterested and slow to serve customers. He would like to replace at least one of them with a younger college student for the rest of the summer. Johanna is using a(n) ________ perspective. A) experience B) management theory C) hindsight D) contingency E) common sense 30) At her job, Sarah doesn’t identify what is bothering her team members who report directly to her. Two have left the company in the past three months and she didn’t probe why they decided to leave. She just assumes they are getting a higher salary elsewhere. Sarah is showing a(an)Version 1 8 A) lack of rigor. B) lack of self-awareness. C) lack of authenticity. D) over-reliance on hindsight. E) lack of objectivity. 31) Dev argues that 9 AM is a bad time to sign up for a small discussion group because he will be too tired from the previous night’s activities. He prefers to sign up for a large lecture class at that time. José disagrees, noting that this small discussion group is something they both wanted to do and will require their attention, while they may not focus in the lecture class. Dev says that this is not a commonsense approach. What weakness does Dev exhibit? A) lack of rigor B) lack of self-awareness C) lack of authenticity D) over-reliance on hindsight E) lack of objectivity 32) ________, with which you can build goodwill, include personality, teamwork and leadership. A) Interpersonal skills B) Commonsense skills C) Hard skills D) Technical expertise E) Personal attributes 33) Kevin expresses concern about Margarite, an intern scheduled to work on his team for three weeks. Julio, Kevin’s manager, quickly decides to move Margarite to another team. Which key problem-solving step has Julio skipped?Version 1 9 A) define the problem B) take action C) find a solution D) defuse the situation E) implement changes 34) In some business situations, you will make recommendations to solve a problem. Which of the following actions can help improve the quality of your recommendations? A) Check with human resources to be sure that you are following protocol. B) Make sure that your suggestions don’t upset any team members. C) Make sure that your recommendations address the causes of the problem. D) Make sure you offer a quick fix for the problem. E) Ask your superior to present the recommendations. 35) ________ highlight the fact that choosing among available options is not always a choice between right and wrong. A) Organizational theories B) Ethical dilemmas C) Ethical lapses D) Management theories E) Ill-conceived goals 36) Zoe is a bank manager charged with determining which employees are downsized. Her only guidelines are to keep those employees who contribute the most to the overall organization. When the list of employees downsized is presented, none of her personal friends are on it. This might be viewed as ________ behavior.Version 1 10 A) rational B) unbiased C) unethical D) illegal E) organizational 37) Barbara wants to become a partner in her Atlanta law firm. She knows that if she bills the most revenue, it will help her get her partnership. This ________ can lead to unethical behavior. A) overvalued outcome B) motivated blindness C) ill-conceived goal D) indirect blindness E) slippery slope 38) Which of the following statements is true? A) Ill-conceived goals occur when we set goals and incentives to promote a desired behavior, and that behavior is achieved. B) The slippery slope refers to seeing the ethical actions of others as an example to follow. C) Motivated blindness occurs when we overlook the unethical behavior of another because it’s in our interest to remain ignorant. D) If the outcome is good, then the behavior must be ethical. E) Direct blindness occurs when we hold others less accountable for unethical behavior because it’s carried out through third parties. 39) When confronting an issue, you will likely be perceived as more helpful and be taken more seriously if you provide an alternate course or solution and not offering complaints. What skill is this identifying to help you avoid unethical behavior?Version 1 11 A) Accept that confronting ethical concerns is part of your job. B) Challenge the rationale. C) Suggest solutions. D) Consider and explain long-term consequences. E) Use your lack of seniority as an asset. 40) Ethics is primarily concerned with A) right and wrong. B) legal and illegal. C) moral and immoral. D) religious and nonreligious. E) public and nonpublic. 41) What is the most prevalent lie on résumés? A) incorrect job titles B) errors in employment dates C) false academic degrees D) skill sets that are not true E) exaggeration of responsibilities 42) In an ethical dilemma, A) there are two choices, neither of which resolves the situation in an ethically acceptable manner. B) there are two choices, either of which resolves the situation in an ethically acceptable manner. C) there are two choices, one of which resolves the situation in an ethically acceptable manner. D) there is only one choice. E) there are no choices. Version 1 12 43) Mack works for a small biotech firm. When the firm presents the results of its clinical trials to the FDA, Mack realizes that the results are not accurate. He reports this to the FDA. Mack is a(n) A) ethicist. B) whistle-blower. C) traitor. D) mole. E) deviant. 44) ________ are goals and incentives set to promote a desired behavior, but instead encourage a negative one. A) Ill-conceived goals B) Motivated blindness C) Indirect blindness D) The slippery slope E) Overvaluing outcomes 45) Calvin is a customer-service representative who handles phone inquiries. He has a goal of handling 12 calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example of A) ill-conceived goals. B) motivated blindness. C) indirect blindness. D) the slippery slope. E) overvaluing outcomes. 46) Emily is part of a team working on a project. Veronica’s role on the team is to update and present status reports to management. Emily knows that Veronica’s reports do not show the delays that have occurred, but she doesn’t say anything because she does not want upper management more involved. Which of the following is Emily exhibiting?Version 1 13 A) ill-conceived goals B) motivated blindness C) indirect blindness D) the slippery slope E) overvaluing outcomes 47) Cheryl saw Maria cheating on a test in their OB class. However, she did not report this because Maria is on her team in the class and she feared that Maria might be kicked out of the class and that this would hurt her team’s chances of doing well on their project. Cheryl is experiencing A) ill-conceived goals. B) motivated blindness. C) indirect blindness. D) the slippery slope. E) overvaluing outcomes. 48) ________ is(are) when we hold others less accountable for unethical behavior that is carried out through third parties. A) Ill-conceived goals B) Motivated blindness C) Indirect blindness D) The slippery slope E) Overvaluing outcomes 49) Brad asked Elvira for general advice on homework. Then he asked her to let him see specific problems. Now he wants to copy her assignment, claiming he has no time and the content is too difficult. This is an example ofVersion 1 14 A) ill-conceived goals. B) motivated blindness. C) indirect blindness. D) the slippery slope. E) overvaluing outcomes. 50) Background checks are a requirement for all employees working with children under the age of 18. Reece was aware of this policy but told Shane that it was okay to skip the check this month because it wasn’t in the budget. This procedural error could lead to hiring an employee with a criminal record. Shane is experiencing what type of unethical behavior? A) setting ill-conceived goals B) exhibiting motivated blindness C) showing indirect blindness D) on a slippery slope E) overvaluing outcomes 51) ________ is when we give a pass to unethical behavior if the outcome is good. A) Ill-conceived goals B) Motivated blindness C) Indirect blindness D) The slippery slope E) Overvaluing outcomes 52) ________ is the remedy for ill-conceived goals. A) Rooting out conflicts of interest B) When handing off work, asking if the assignment might invite unethical behavior C) Rewarding solid decision processes, not just good outcomes, D) Being alert for even trivial ethical infractions and addressing them immediately E) Brainstorming unintended consequences