(Test Bank) Contemporary Management

Jones, 12

Business

Test Bank

12th Edition

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Test Bank for Contemporary Management, The downloadable file consists of 922 pages, and the total size of the file is 4.23 MB. Purchase now only for highly discounted price.

Author(s): Jones

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Study Note Preview

Version 1 1 CHAPTER 1 TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false. 1) At a recent staff meeting, Jeremy was praised by his CEO for choosing the right goals to pursue. The quality that Jeremy displays here is efficiency. ⊚ true ⊚ false 2) Patel Brothers Company uses a formal system of task and reporting relationships that coordinates and motivates its employees so that they work together to achieve organizational goals. This is an example of an organizational structure. ⊚ true ⊚ false 3) As a middle manager, Jobeth selects the goals for her team. The task that Jobeth is demonstrating is called leading. ⊚ true ⊚ false 4) Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups. ⊚ true ⊚ false 5) Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups. ⊚ true ⊚ false 6) The importance of planning, organizing, leading, and controlling remains the same irrespective of a manager's position in the managerial hierarchy.Version 1 2 ⊚ true ⊚ false 7) If you were an architect and spent your days working on design programs on the computer, you would be using your technical skills. ⊚ true ⊚ false 8) When Company XYZ needed to reduce costs to meet its annual profitability goal, it reduced levels in its hierarchy and laid off 15 percent of its workers. This is an example of restructuring. ⊚ true ⊚ false 9) A self-managed team is a group of employees who work independently but report to their respective managers about the progress of the team’s work. ⊚ true ⊚ false 10) The building blocks of competitive advantage are efficiency, quality, innovation, and responsiveness to customers. ⊚ true ⊚ false MULTIPLE CHOICE - Choose the one alternative that best completes the statement or answers the question. 11) A(n) _______ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.Version 1 3 A) control group B) talent pool C) organization D) focus group E) quality circle 12) Parul’s job is to use planning, organizing, leading, and controlling resources to achieve the goals of her company. Parul is performing the four essential _______ tasks. A) marketing B) management C) finance and accounting D) operations E) entrepreneurial 13) Sirita's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals. This relates to Sirita’s A) organizational input. B) diversification. C) organizational performance. D) product development. E) differentiation. 14) Organizational performance is most likely to A) increase with an increase in efficiency and effectiveness. B) increase with a decrease in efficiency and effectiveness. C) remain unchanged with a decrease in efficiency and effectiveness. D) decrease with an increase in efficiency and effectiveness. E) remain unchanged with an increase in efficiency and effectiveness. Version 1 4 15) _______ is the measure of how productively an organization uses its resources to achieve a goal. A) Effectiveness B) Product differentiation C) Efficiency D) Empowerment E) Outsourcing 16) _______ measures the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals. A) Efficiency B) Task management C) Effectiveness D) Diversification E) Differentiation 17) Pacific Tourism is an agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania's islands. Which manager is most likely to meet these requirements? A) Norris, who chooses the right goals to pursue and spends more than he needs on resources B) Kato, who chooses the right goals to pursue and makes clever use of resources to achieve them C) Don, who chooses the right goals to pursue and displays an overly rigid approach to planning D) Bai, who chooses unrealistic goals and tries hard to succeed E) Leonard, who chooses appropriate goals, but is slow in decision making Version 1 5 18) Jack’s Sprouts markets canned vegetables. In recent years, Jack’s Sprouts' business has declined considerably owing to a weak focus on quality. Holding the managers responsible for the declining sales figures, the CEO of Jack’s Sprouts decided to lay off those who lacked effectiveness and were inefficient. Which employee is most likely to be laid off by Jack’s Sprouts' CEO? A) Eloise, who is ambitious and favors directional planning B) Kermit, who spends lavishly on resources and is averse to taking responsibilities C) Juanita, who chooses appropriate goals to pursue, but does not always succeed due to resource constraints D) Margot, who sets high targets for herself and her team, and makes the best use of available resources to meet them E) Andrew, who plans carefully and only chooses realistic goals to pursue 19) China is a highly efficient manager. This implies that she A) minimizes the amount of input resources without compromising quality. B) is slow to respond to change and perceives organizational change as harmful. C) does not favor flexibility in planning. D) chooses appropriateness goals. E) works for longer hours than do most of her colleagues. 20) Ramses is a highly effective manager. This implies that he A) is likely to spend lavishly on resources. B) is highly compliant. C) disfavors employee empowerment. D) chooses appropriate goals and then achieves them. E) is overly ambitious. 21) A company that has a high level of efficiency and effectiveness is most likely to produce aVersion 1 6 A) product that customers want, but that is too expensive for them to buy. B) quality product customers want and at a price they can afford. C) product that is expensive and nondurable. D) high-quality product that customers do not want. E) low-quality product that customers do not want. 22) A company with a high level of efficiency and a low level of effectiveness is most likely to produce a A) low-quality product that the company makes a profit on. B) high-quality product that the company makes a profit on. C) low-quality product that customers do not want. D) high-quality product that customers do not want. E) high-quality product that customers can afford. 23) Image Labs designs and develops imaging equipment. It has a low level of efficiency and high level of effectiveness, so it is most likely to produce a A) product that customers want, but that is too expensive for them to buy. B) quality product that customers want at a price they can afford. C) low-quality product that customers do not want. D) high-quality product that customers do not want. E) high-quality product that the company makes a profit on. 24) Dorcal, Inc. manufactures plastic components. The company has a low level of efficiency and low level of effectiveness, which means it is most likely to produce a A) product that customers want, but that is too expensive for them to buy. B) quality product that customers want at a price they can afford. C) low-quality product that customers do not want. D) high-quality product that customers do not want. E) high-quality product that the company makes a profit on. Version 1 7 25) Art Place makes and sells paintings, sculptures, and small craft items. Its products meet consumer needs, but they are often too expensive to buy. What is most likely to be true about the company? A) Its product manager achieves company goals and uses resources wisely. B) Its product manager achieves company goals but uses resources inadequately. C) Its product manager chooses the wrong goals to pursue and uses the resources inadequately. D) Its product manager chooses the right goals to pursue and uses the resources wisely. E) Its product manager chooses the wrong goals to pursue but uses resources wisely. 26) Managers select appropriate goals for the organization while performing the _______ managerial task. A) organizing B) leading C) planning D) controlling E) restructuring 27) Planning in an organization involves A) establishing task relationships that allow people to work together. B) developing strategies for how to achieve high performance. C) motivating individuals to achieve organizational goals. D) establishing accurate measuring and monitoring systems. E) measuring how well the organization has achieved its goals. 28) When performing the managerial task of planning, managersVersion 1 8 A) encourage all employees to perform at a high level to help the organization achieve its vision and goals. B) use power, personality, and communication skills to coordinate the activities of people and groups. C) establish alliances between different organizations to share resources and produce new goods and services. D) decide which goals the organization will pursue and what strategies will achieve those goals. E) organize people into departments according to the kinds of job-specific tasks they perform. 29) Margene is the product manager at Fashions Ltd., a company that designs and manufactures clothes and fashion accessories. Noticing the rising popularity of rhinestone jewelry and the fact that only a handful of stores actually stocked it, she decides to take advantage of the latent demand in the market. Margene knows that she is taking a risk by committing organizational resources to pursuing this idea, but she is confident about the merit of her decision. In deciding the allocation of resources for attaining her goals, which managerial task is Margene performing? A) leading B) organizing C) planning D) restructuring E) controlling 30) The three steps in planning are deciding which goals to pursue, deciding what strategies to adopt to attain those goals, and A) deciding how to best allocate resources to attain those goals. B) creating a system of task and reporting relationships to achieve those goals. C) determining how to motivate people to work together to achieve those goals. D) creating a clear vision so organizational members understand their roles in achieving those goals. E) evaluating how well the organization is achieving those goals. Version 1 9 31) In which managerial task are work relationships structured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals? A) planning B) leading C) reviewing D) controlling E) organizing 32) Maria, the HR manager of a landscape design company, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which managerial task is Maria performing? A) planning B) leading C) organizing D) controlling E) consolidating 33) _______ involves encouraging all employees to perform at a high level to help the organization achieve its vision and goals. A) Planning B) Leading C) Reviewing D) Controlling E) Organizing 34) Which managerial task does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish?Version 1 10 A) organizing B) leading C) staffing D) controlling E) planning 35) Which manager is performing the managerial role of leading? A) Fred, who creates a system that coordinates and organizes the organization’s members to work together to achieve goals B) Babette, who energizes employees and enables them to understand the part each of them plays in achieving organizational goals C) Horace, who decides which strategies the organization should pursue D) Hiroto, who takes corrective action needed to improve the performance of the organization E) Darlene, who decides how best to organize the human resources of the organization 36) Mei is a manager who uses her energetic personality and considerable persuasive skills to coordinate people and groups so their activities and efforts are in harmony. Mei exhibits the managerial skill of A) leading. B) planning. C) strategizing. D) reviewing. E) controlling. 37) Managers are _______ when they evaluate how well the organization is accomplishing its goals.Version 1 11 A) leading B) planning C) organizing D) disseminating E) controlling 38) Controlling is the managerial task that involves A) deciding what organizational goals to pursue. B) obtaining customers by producing goods and services more cheaply than any competitor. C) taking any corrective actions needed to maintain or improve performance. D) using personality to establish equilibrium in the workplace. E) motivating people to perform at a high level. 39) The outcome of the control process is the ability to A) measure performance accurately and regulate organizational efficiency and effectiveness. B) formulate effective business strategies and plan the allocation of resources. C) attract customers by producing goods and services more cheaply than any competitor. D) motivate employees to perform at a high level. E) decide what organizational goals to pursue. 40) David, a manager at City Fish Shack, monitors the performance of workers in his department to see if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is David performing?Version 1 12 A) planning B) staffing C) organizing D) structuring E) controlling 41) Alison, vice president of Taco House, reviews the performance of her company over the last quarter to determine whether it is meeting the planned sales and profitability goals. In this instance, which managerial task is she performing? A) planning B) organizing C) delegating D) controlling E) structuring 42) According to Mintzberg's typology, a manager who decides to expand internationally to obtain new customers is a(n) A) entrepreneur. B) negotiator. C) figurehead. D) liaison. E) disseminator. 43) According to Mintzberg's typology, a manager who establishes agreements with other organizations about pooling company resources while working on joint projects is a(n)Version 1 13 A) figurehead. B) entrepreneur. C) monitor. D) negotiator. E) disseminator. 44) According to Mintzberg's typology, a manager who evaluates the performance of other managers in different tasks and takes corrective action to improve their performance is a A) disseminator. B) figurehead. C) monitor. D) spokesperson. E) negotiator. 45) José is the manager of Sandy's Candy, a popular confectioner in Illinois. He is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines that employees are expected to follow at work. According to Mintzberg, he is performing the role of a A) figurehead. B) negotiator. C) monitor. D) liaison. E) resource allocator. 46) Following an oil spill in the Gulf of Mexico, the CEO of a petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of aVersion 1 14 A) liaison. B) disturbance handler. C) monitor. D) disseminator. E) figurehead. 47) Madelyn informs employees about changes taking place in the external and internal environments that affect the sales of the company’s products. She explains how the changes will also affect them and the organization. According to Mintzberg, she is playing the role of a(n) A) entrepreneur. B) disseminator. C) disturbance handler. D) monitor. E) liaison. 48) The public relations manager of an oil company explained what the company intended to do to tackle the threat to marine life caused by an oil spill when one of its tankers crashed. According to Mintzberg, the public relations manager is playing the role of a A) liaison. B) figurehead. C) leader. D) disseminator. E) spokesperson. 49) A large airline appointed an engineer to be the link between the company's research and development department and the government contractor who is sponsoring the designing and prototyping of a new fighter airplane. According to Mintzberg, the engineer appointed by the airline is in the role of aVersion 1 15 A) monitor. B) leader. C) figurehead. D) resource allocator. E) liaison. 50) Mintzberg’s roles of monitor, disseminator, and spokesperson are all related to which managerial responsibility? A) decisional B) interpersonal C) intrapersonal D) controlling E) informational 51) Huan, a manager, is working with her company’s labor union to reach an agreement about pay increases and benefits for her employees. She is performing the role of negotiator, which is a(n) _______ responsibility, according to Mintzberg. A) decisional B) interpersonal C) intrapersonal D) controlling E) informational 52) Supervisors are also referred to as _______ managers. A) first-line B) middle C) top D) interim E) executive