(Test Bank) Fundamentals of Human Resource Management

Dessler, 5

Business

Test Bank

5th Edition

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Test Bank for Fundamentals of Human Resource Management, The downloadable file consists of 570 pages, and the total size of the file is 1.75 MB. Purchase now only for highly discounted price.

Author(s): Dessler

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1 Copyright © 2019 Pearson Education, Inc. Fundamentals of Human Resource Management, 5e (Dessler) Chapter 1 Managing Human Resources Today 1) The basic functions of management include all of the following EXCEPT ________. A) staffing B) planning C) organizing D) outsourcing Answer: D Explana tion: The five basic functions of the management process include planning, organizing, staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it is not one of the primary management functions. Diff: 1 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 2) A manager is best described as a person who is responsible for ________. A) teaching new employees basic skills B) accomplishing the organization's goals C) communicating with stockholders D) delegating authority to subordinates Answer: B Explanation: A manager is someone who is responsible for accomplishing the organizati on's goals, and who does so by managing the efforts of the organization's people. Most writers agree that managing involves performing five basic functions: planning, organizing, staffing, leading, and controlling. Diff: 2 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 2 Copyright © 2019 Pearson Education, Inc. 3) Which individual in an organization is responsible for accomplishing the organization's goals by planning, organizing, staffing, leading, and controlling personnel? A) manager B) generalist C) marketer D) entrepreneur Answer: A Explanation: The manager is the person responsible for accomplishing an organization's goals by planning, organiz ing, staffing, leading, and controlling the efforts of the organization's people. Diff: 2 AACSB: Application of knowledge Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techn iques important to any supervisor or manager?" Skill: Application 4) Which of the following represents the five functions of planning, organizing, staffing, leading, and controlling? A) strategic management B) adaptability screening C) succession planni ng D) management process Answer: D Explanation: The management process includes five basic functions —planning, organizing, staffing, leading, and controlling. Diff: 2 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and " Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 5) Which basic function of management includes developing rules and procedures? A) planning B) organizing C) leading D) staffing Answer: A Expla nation: Planning, organizing, staffing, leading, and controlling are the five functions of management. The planning function involves establishing goals and standards, developing rules and procedures, and developing plans and forecasts. Diff: 1 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 3 Copyright © 2019 Pearson Education, Inc. 6) Which basic function of management involves maintaining employee morale and motivating subordinates? A) planning B) leading C) organizing D) developing Answer: B Explanation: Planning, organizing, staffing, leading, and controlling are the five functions of management. The leading function involves getting others to a ccomplish a task, maintaining morale, and motivating subordinates. Diff: 1 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 7) What specific activities listed below are part of the planning function? A) giving each subordinate a specific task B) training and developing employees C) developing rules and procedures D) establishing quality standards Answer: C Expl anation: The planning function of management involves establishing goals and standards, developing rules and procedures, and developing plans and forecasts. The other functions of management are organizing, staffing, leading, and controlling. Diff: 2 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 4 Copyright © 2019 Pearson Education, Inc. 8) Celeste spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Celeste spend most of her time? A) planning B) organizing C) leading D) staffing Answer: A Explanation: The planning function of the management process requires managers to establish goals and standards, develop rules and procedures, and develop plans and forecasts. Leading involves motivating staff, while controlling requires a manager to set standards, such as sales quotas. Ass igning tasks to employees is an aspect of the organizing function. Diff: 2 AACSB: Application of knowledge Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Application 9) John primarily spends his time giving tasks to subordinates and establishing departments. He is performing what function of management? A) leading B) planning C) organizing D) controlling Answer: C Explanation: The organizing function of management involves giving each subordinate a specific task, establishing departments, delegating authority to subordinates, establishing channels of authority and communication, and coordinating the work of subordinates. Leading, planning, and controlling are other activities in the management process. Diff: 2 AACSB: Application of knowledge Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Application 5 Copyright © 2019 Pearson Education, Inc. 10) Which function of the management process includes delegating authority to subordinates and establishing channels of communication? A) organizing B) motivating C) leading D) sta ffing Answer: A Explanation: The organizing function of the management process includes delegating authority to subordinates and establishing channels of communication. The organizing function also includes establishing departments and coordinating the w ork of subordinates. Diff: 1 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 11) Amini, a sales manager wit h a commercial real estate firm, uses sales quotas to assess the performance of his staff members, and he then develops strategies for corrective action. Which function of the management process is Amini most likely performing? A) planning B) staffing C) controlling D) organizing Answer: C Explanation: Setting standards such as sales quotas, quality standards, or production levels are activities involved in the control function of the management process. Checking to see how actual performance compares wi th these standards and taking corrective action as needed are additional control functions. Diff: 2 AACSB: Application of knowledge Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Application 6 Copyright © 2019 Pearson Education, Inc. 12) Which of the following activities is related to the organizing function of the management process? A) giving each subordinate a specific task B) recruiting prospective emplo yees C) developing rules and procedures D) establishing quality standards Answer: A Explanation: Giving subordinates tasks is an aspect of the organizing function. Recruiting employees, developing procedures, and establishing standards are activities rel ated to other management functions. Diff: 2 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 13) All of the f ollowing are activities performed within the staffing function of the management process EXCEPT ________. A) evaluating performance B) providing training C) recruiting employees D) maintaining morale Answer: D Explanation: Determining what type of peop le should be hired, recruiting prospective employees, selecting employees, setting performance standards, compensating employees, evaluating performance, counseling employees, and training and developing employees are aspects of the staffing function. Maintaining employee morale is an activity of the leading function. Diff: 2 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 7 Copyright © 2019 Pearson Education, Inc. 14) Which of the following terms best describes firms such as IBM, Apple, and Google? A) bargaining unit B) work council C) organization D) open shop Answer: C Explanation: An organization, such as IBM, Apple, and Google, consists of people with formally assigned roles who work together to achieve the organization's goals. Bargaining units, work councils, and open shops may work within an organization. Diff: 2 AACSB: Application of knowledge Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Application 15) In the management process, which activity is part of the staffing function? A) developing rules B) maintaining morale C) evaluating performance D) setting production levels Answer: C Explanation: The staffing function involves evaluating the performance of employees. Developing rules is a planning function, and maintaining morale is a leading function. Setting standards such as production levels is an aspect of the controlling function of the management process. Diff: 2 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techn iques important to any supervisor or manager?" Skill: Concept 16) Which function of the management process involves setting standards such as sales quotas and production levels? A) planning B) organizing C) controlling D) leading Answer: C Explanation: Setting standards such as sales quotas, quality standards, or production levels is part of the controlling function of the management process. Planning, organizing, and leading are other functions in the management process. Diff: 1 Chapter: 1 LO: 1.1: A nswer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 8 Copyright © 2019 Pearson Education, Inc. 17) Which activity is part of the controlling function of the management process? A) recruiting prospective employees B) training and developing new employees C) developing departmental rules and procedures D) comparing employee performance with standards Answer: D Explanation: Recruiting and training are staffing functions, while developing rules is a planning function. Controlling involves setting standards and then checking to see how an employee's actual performance compares to those standards. Diff: 2 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 18) ________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns. A) Human resource management B) Career planning C) Behavioral management D) Job evaluation Answer: A Explanation: Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns. Diff: 1 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervi sor or manager?" Skill: Concept 19) Human resource management is best defined as the process of ________. A) controlling and orienting new employees B) organizing and scheduling work activities for teams C) outsourcing and offshoring clerical jobs to for eign countries D) acquiring, training, appraising, and compensating employees Answer: D Explanation: Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, healt h and safety, and fairness concerns. Orienting new employees and outsourcing jobs may be required of HR managers at times, but hiring, training, and paying workers are the main tasks of HR management. Diff: 2 Chapter: 1 LO: 1.1: Answer the questions, "W hat is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 9 Copyright © 2019 Pearson Education, Inc. 20) ________ is the right to make decisions, to direct the work of others, and to give orders. A) Leaders hip B) Authority C) Arbitration D) Bargaining Answer: B Explanation: Authority is the right to make decisions, to direct the work of others, and to give orders. Diff: 1 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 21) All of the following are a line manager's responsibilities for effective HR management EXCEPT ________. A) advising upper management B) con trolling labor costs C) developing employees D) orienting new employees Answer: A Explanation: Staff managers are authorized to assist and advise line managers. Line managers have line authority, which means they typically work to control labor costs, develop employees, and orient new workers. Diff: 3 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 22) Line a uthority is best defined as a manager's right to ________. A) use flexible decision -making powers B) advise other managers or employees C) advocate on behalf of his or her department D) issue orders to other managers or employees Answer: D Explanation: L ine authority is a manager's right to issue orders to other managers or employees, which creates a superior -subordinate relationship. Staff authority refers to a manager's right to assist and advise other managers or employees, which creates an advisory relationship. Diff: 2 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 10 Copyright © 2019 Pearson Education, Inc. 23) In most organizations, human resource managers are categorized as ________, who assist and advise ________ in areas like recruiting, hiring, and compensation. A) staff managers; line managers B) line managers; middle managers C) line managers; staff managers D) functional managers; staff managers Answer: A Explanation: Human resource managers are usually staff managers. They assist and advise line managers in areas like recruiting, hiring, and compensation. However, line managers still have human resource duties. Diff: 3 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 24) Which of the following has historically been an integral part of every line manager's duties? A) establishing dress codes B) developing annual budgets C) addressing personnel issues D) creating personnel policies Answer: C Explanation: All line managers are heavily involved with personnel issues, such as hiring and trainin g new employees. Not all line managers participate in dress codes, budgets, and policies, but they are always involved in issues relating to subordinates. Diff: 2 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 25) Which of the following best explains why HR management is important to all managers? A) Economic challenges facing the world call for advanced cost -cutting and streamlining. B) Investing in human capital enables managers to achieve positive results for the firm. C) An enthusiastic labor force is likely to provide financial support to local unions. D) Technological changes and global competition requi re clear organization charts. Answer: B Explanation: Getting results is the bottom line of managing, and it is primarily accomplished through human capital. Managers throughout a firm need good people to get results, and hiring and retaining good people is the objective of HRM. Diff: 3 AACSB: Application of knowledge Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: A pplication 11 Copyright © 2019 Pearson Education, Inc. 26) Larry is a line manager at a large sporting goods store. Which of the following is LEAST likely to be one of Larry's HR responsibilities? A) training new employees B) interpreting company policies C) sharing financial advice D) improving job performance Answer: C Explanation: Line managers are typically involved with HR tasks such as training employees, interpreting policies, and improving the job performance of each person. Providing financial advice is not a responsibility of most line managers. Diff: 2 AACSB: Application of knowledge Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Application 27) All of the following are examples of human resource specialties EXCEPT ________. A) job analyst B) training specialist C) EEO coordinator D) financial advisor Answer: D Explanation: Job analysis, training, and equal employment opportunity coordination are all duties of the HR department. HR specialists are less likely to serve as financial advisors. Diff: 2 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 28) Nicole works as a job analyst at a computer firm. Which of the following most likely describes Nicole's duties in her current position? A) searching for qualified job candidates B) processing employee b enefits programs C) collecting information about job duties D) planning and organizing training activities Answer: C Explanation: Job analysts collect and examine detailed information about job duties to prepare job descriptions. Recruiters interview job candidates, and compensation managers handle benefits programs. Training specialists plan, organize, and direct training activities. Diff: 2 AACSB: Application of knowledge Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Application 12 Copyright © 2019 Pearson Education, Inc. 29) Personnel mistakes to be avoided while managing include all of the following EXCEPT ________. A) hiring the wrong person for the job B) experiencing high turnover C) having your company in court due to your discriminatory actions D) offering training and development programs Answer: D Explanation: Offering training and development programs should be included in good human resources m anagement responsibilities. Hiring the wrong person for the job, experiencing high turnover, and incurring litigation are personnel mistakes that managers should avoid. Diff: 2 AACSB: Application of knowledge Chapter: 1 LO: 1.1: Answer the questions, "W hat is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Application 30) Which of the following human resource management specialties would most likely require extensive travel? A) labor relations specialist B) training specialist C) job analyst D) recruiter Answer: D Explanation: Recruiters are required to maintain contact within the community and perhaps travel extensively to search for qualified job applicants. Labor relations specialists, training specialists, and job analysts would require less travel. Diff: 2 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 13 Copyright © 2019 Pearson Education, Inc. 31) Which of the following assist top management in top- level issues such as developing the personnel aspects of the company's long- term strategic plan? A) centralized HR units B) corporate HR teams C) embedded HR uni ts D) HR consulting firms Answer: B Explanation: Corporate HR teams within a company. These assist top management in top- level issues such as developing the personnel aspects. Diff: 2 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource ma nagement?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept 32) An HR generalist at Wilson Manufacturing has been assigned to the sales department to provide HR management assistance as needed. Which of the following best describes the structure of the HR services provided at Wilson Manufacturing? A) shared services HR teams B) corporate HR teams C) embedded HR units D) HR centers of expertise Answer: C Explanation: Embedded HR teams have HR generalists (also known as "relationship managers" or "HR business partners") assigned to functional departments like sales and production. They provide the selection and other assistance the departments need. Shared services HR teams, corporate HR teams, and centers of expertise are three other typical organizational approaches to HR. Diff: 2 AACSB: Application of knowledge Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and t echniques important to any supervisor or manager?" Skill: Application 14 Copyright © 2019 Pearson Education, Inc. 33) Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including high employee turnover, EEO violations, inadequate training programs, and benefit enrollment difficulties. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals. Which of the following best supports the argument that Whitman should create embedded HR units and assign relationship managers to each department within the firm? A) Employees frequently complain about the inconsistent assistance they rece ive from the HR department due to its large size. B) The global nature of the firm makes it difficult for the HR department to effectively communicate corporate messages to employees scattered around the world. C) Centralized call centers would enable the HR department to provide specialized support on daily transactional activities. D) Line managers want to implement additional screening and evaluations to improve the quality of their subordinates. Answer: A Explanation: The embedded HR team assigns HR generalists directly to departments like sales and production to provide the localized human resource management assistance the departments need. If employees are unable to receive the HR assistance they need on a regular basis, then it would be appropriat e for the firm to assign HR generalists to each department as a direct line to the HR department. Diff: 3 AACSB: Reflective thinking Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concep ts and techniques important to any supervisor or manager?" Skill: Critical Thinking 15 Copyright © 2019 Pearson Education, Inc. 34) Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including high employee turnover, EEO violations, inadequate training programs, and benefit enrollment difficulties. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals. Which of the following best supports Whitman's idea to develop a shared services HR team to handle benefits administration? A) Extensive training has been provided to line managers so that they fully understand the different insurance options available to employees. B) Lower insurance premiums would eliminate the need for outsourcing medical services and improve employee health coverage. C) Shared services HR teams provide managers and employees with specialized support in day - to-day HR activities (such as discipline problems). D) All employees are currently required to participate in health screening and drug tests to eliminate high risk employees from the benefits plan. Answer: C Explanation: Shared services HR teams use intranets or centralized call centers to provide managers and employees with specialized support in day -to-day HR activities (such as discipline problems). Diff: 3 AACSB: Reflective thinking Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Critical Thinking 35) Planning, organizing, staffing, leading, and controlling are the five basic functions of the management process. Answer: TRUE Explanation: A manager is someone who is responsible for accomplishing the organization's goals, and who does so by managing the efforts of the organization's people. Most writers agree that managing involves performing five basic func tions: planning, organizing, staffing, leading, and controlling. Diff: 1 Chapter: 1 LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?" Skill: Concept