(Test Bank) Management Fundamentals Concepts, Applications, Skill Development

Lussier, 8

Business

Test Bank

8th Edition

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Author(s): Lussier

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Test Bank for Management Fundamentals Concepts, Applications, Skill Development, 8e Robert Lussier (All Chapters ) Instructor Resource Lussier, Management Fundamentals 8e SAGE Publishing, 2019 Chapter 1: Management and Its History Test Bank Multiple Choice 1. The resources of a manager include all of the following, EXCEPT ______. a. human resources b. financial resources c. time resources d. physical resources Ans: C Learning Objective: 1 -1: Describe a manager’s responsibility. Cognitive Domain: Knowledge Answer Location: Managers and the Organizational Resources They Manage Difficulty Level: Easy AACSB Standard : Analytical thinking 2. Connie is a manager at a local golf cours e. Though Connie sticks to her budget, some patrons have complained that the golf carts are not worth the rental price be- cause many are not in working condition. With which type of resource is Connie struggling? a. human b. financial c. physical d. informa tional Ans: C Learning Objective: 1 -1: Describe a manager’s responsibility. Cognitive Domain: Application Answer Location: Managers and the Organizational Resources They Manage Difficulty Level: Medium AACSB Standard : Analytical thinking 3. Donna owns a hair salon. Though Donna pays stylists good wages, she finds it dif- ficult to retain talented employees. Her business remains profitable, but since her customers tend to prefer to stick with their favorite stylist s, turnover has caused her to lose several v aluable clients. With which type of resource is Donna struggling? a. human b. financial c. physical d. informational Ans: A Learning Objective: 1 -1: Describe a manager’s responsibility. Cognitive Domain: Application Instructor Resource Lussier, Management Fundamentals 8e SAGE Publishing, 2019 Answer Location: Managers and the Organi zational Resources They Manage Difficulty Level: Medium AACSB Standard : Analytical thinking 4. Terrence owns a successful coffee bar. He’d like to expand his business by adding a second location across town, but has found that economic uncertainty has mad e most banks reluctant to provide him with the loan he would need to do so. With which type of resource is Terrence struggling? a. human b. financial c. physical d. informational Ans: B Learning Objective: 1 -1: Describe a manager’s responsibility. Cognitive Domain: Application Answer Location: Managers and the Organizational Resources They Manage Difficulty Level: Medium AACSB Standard : Analytical thinking 5. Connall runs the information technology department at a successful univers ity. He knows that the university needs to replace its current learning management system, which is used for all online classes . However, it’s been many years since he last re- searched this type of product, and he’s not sure what other options there are now . With which type of resource is Connall struggling? a. human b. financial c. physical d. informational Ans: D Learning Objective: 1 -1: Describe a manager’s responsibility. Cognitive Domain: Application Answer Location: Managers and the Organizational Resources They Manage Difficulty Level: Medium AACSB Standard : Analytical thinking 6. Which of the following is considered a manager’s most valuable resource? a. human b. financial c. physical d. informational Ans: A Learning Objective: 1-1: Describe a manager’s responsibility . Cognitive Domain: Comprehension Answer Location: Human Resources Difficulty Level: Easy AACSB Standard: Analytical thinking Instructor Resource Lussier, Management Fundamentals 8e SAGE Publishing, 2019 7. Managers are primarily evaluated on ______. a. educational level b. experience level c. sales numbers d. resource utilization Ans: D Learning Objective: 1 -1: Describe a manager’s responsibility. Cognitive Domain: Knowledge Answer Location: Resources and Performance Difficulty Level: Easy AACSB Standard : Analytical thinking 8. ______ is/are based on how effectively and efficiently managers utilize resources to achieve objectives. a. Human capital b. Performance c. Financial stability d. Organizational objectives Ans: B Learning Objective: 1 -1: Describe a manager’s responsibility. Cognitive Domain: Knowledge Answer Location: Resources and Performance Difficulty Level: Medium AACSB Standard : Analytical thinking 9. Management skills include all of the following, EXCEPT ______ skills. a. technical b. time management c. interpersonal d. decision -making Ans: B Learning Objective: 1 -2: List the three skills of effective managers. Cognitive Domain: Comprehension Answer Location: Management Skills Difficulty Level: Medium AACSB Standard : Analytical thinking 10. Three friends, Saad, Shaheena, and Syddarth, all started at Plastico the same day. Saad was just promoted to the level of mid -manager because he was the first to master the inventory management system. Saad has been promoted due to his ______ skills. a. technical b. interpersonal c. decision -making d. supervisory Instructor Resource Lussier, Management Fundamentals 8e SAGE Publishing, 2019 Ans: A Learning Objective: 1 -2: List the three skills of effective managers. Cognitive Domain: Analysis Answer Location: Technical Skills Difficulty Level: Hard AACSB Standard : Analytical thinking 11. Interpersonal skills are sometimes referred to as ______ skills a. intuitive b. soft c. hard d. tangible Ans: B Learning Objective: 1 -2: List the three skills of effective managers. Cognitive Domain: Comprehension Answer Loc ation: Interpersonal Skills Difficulty Level: Easy AACSB Standard : Analytical thinking 12. Which type of skill involves the ability to conceptualize situations? a. technical b. time management c. decision -making d. interpersonal Ans: C Learning Objective: 1 -2: List the three skills of effective managers. Cognitive Domain: Knowledge Answer Location: Decision -Making Skills Difficulty Level: Easy AACSB Standard : Analytical thinking 13. All of the following are organization s that provide the standar ds for accreditation of business schools , EXCEPT ______. a. IACBE b. SHRM c. ACBSP d. AACSB Ans: B Learning Objective: 1 -2: List the three skills of effective managers. Cognitive Domain: Knowledge Answer Location: AACSB Competencies Difficulty Level: Easy AACSB Standard : Analytical thinking 14. The four management functions include the following, EXCEPT ______. a. planning Instructor Resource Lussier, Management Fundamentals 8e SAGE Publishing, 2019 b. organizing c. leading d. directing Ans: D Learning Objective: 1-3: Explain the four management functions and the three man- agement role categories. Cognitive Domain: Comprehension Answer Location: Management Functions Difficulty Level: Easy AACSB Standard: Analytical thinking 15. The staffing of an organization is considered part of which management function? a. organizing b. controlling c. planning d. leading Ans: A Learning Objective: 1 -3: Explain the four management functions and the three man- agement role categories. Cognitive Domain: Analysis Answer Location: Organizing Difficulty Level : Easy AACSB Standard : Analytical thinking 16. An important aspect of ______ is assigning people to various tasks and jobs. a. organizing b. leading c. controlling d. planning Ans: A Learning Objective: 1 -3: Explain the four management functions and the t hree man- agement role categories. Cognitive Domain: Knowledge Answer Location: Organizing Difficulty Level: Easy AACSB Standard : Analytical thinking 17. Which management function is focused on detecting when corrective action is needed in order to achieve objectives? a. leading b. controlling c. planning d. organizing Ans: B Learning Objective: 1 -3: Explain the four management functions and the three man- agement role categories. Instructor Resource Lussier, Management Fundamentals 8e SAGE Publishing, 2019 Cognitive Domain: Knowledge Answer Location: Controlling Difficulty Leve l: Easy AACSB Standard : Analytical thinking 18. Macksym is the shift manager at a local manufacturing plant. From 10:00 a.m. to 11:00 a.m. this morning, he was outside the plant, waiting on a shipment of a part needed for the next shift because he couldn’ t spare any employees from the produc- tion line to do so. This would best be described as an example of a ______. a. planning function b. leading function c. controlling function d. nonmanagement function Ans: D Learning Objective: 1 -3: Explain the four management functions and the three man- agement role categories. Cognitive Domain: Application Answer Location: Nonmanagement Functions Difficulty Level: Medium AACSB Standard : Analytical thinking 19. Dongfang has recently moved up to shift manager at Common Grounds, a popu- lar local coffee shop. When she was a barista, she greatly enjoyed talking to the cus- tomers about different grounds of coffee and creating new drinks for her regular cus- tomers. When her replacement, Holly, started, Do ngfang continued to perform the same tasks she had enjoyed before Holly was hired. Dongfang is spending time on ______. a. leading b. planning c. controlling d. nonmanagement functions Ans: D Learning Objective: 1 -3: Explain the four management functions a nd the three man- agement role categories. Cognitive Domain: Application Answer Location: Nonmanagement Functions Difficulty Level: Hard AACSB Standard : Analytical thinking 20. Many managers are called ______ because they perform both management and employe e functions. a. working managers b. employee managers c. team leaders d. functional managers Ans: A Instructor Resource Lussier, Management Fundamentals 8e SAGE Publishing, 2019 Learning Objective: 1 -3: Explain the four management functions and the three man- agement role categories. Cognitive Domain: Comprehension Answer Location: Nonmanagement Functions Difficulty Level: Medium AACSB Standard : Analytical thinking 21. Valgeet was promoted to a management position six months ago. Since then, his employees have noticed that he has forgotten some of the basic job skills he used to perform when he was working at their level. This phenomenon, which can occur with new managers, is sometimes called ______. a. ma nagement memory b. administrative amnesia c. going suit d. promotional decay Ans: C Learning Objective: 1 -3: Explain the four management functions and the three man- agement role categories. Cognitive Domain: Comprehension Answer Location: Nonmanagement Functions Difficulty Level: Medium AACSB Standard : Analytical thinking 22. Management role theory was developed by ______. a. Henry Fayol b. Elton Mayo c. Frederick Winslow Taylor d. Henry Mintzberg Ans: D Learning Objective: 1 -3: Explain the four management functions and the three man- agement role categories. Cognitive Domain: Comprehension Answer Location : Management Roles Difficulty Level: Medium AACSB Standard : Analytical thinking 23. All of the following management roles fall under the decisional role category, EX- CEPT ______. a. leader b. resource allocator c. negotiator d. entrepreneur Ans: A Learning Objective: 1 -3: Explain the four management functions and the three man- agement role categories. Cognitive Domain: Comprehension Instructor Resource Lussier, Management Fundamentals 8e SAGE Publishing, 2019 Answer Location: Decisional Roles Difficulty Level: Medium AACSB Standard : Analytical thinking 24. Managers play the _ _____ role when they interact with people outside of their unit to gain information or favors. a. disseminator b. negotiator c. figurehead d. liaison Ans: D Learning Objective: 1 -3: Explain the four management functions and the three man- agement role categories. Cognitive Domain: Knowledge Answer Location: Interpersonal Roles Difficulty Level: Easy AACSB Standard : Interpersonal relations and teamwork 25. During a normal day, Kristian makes a point to talk to others to be up to date on what is occurring as well as to make sure everyone else has the information they need to do their jobs. Kristian is exhibiting which two roles? a. leader , liaison b. monitor , disseminator c. monitor , liaison d. liaison , spokesperson Ans: B Learning Objective: 1 -3: Explain the four management functions and the three man- agement role categories. Cognitive Domain: Analysis Answer Location: Informational Roles Difficulty Level: Medium AACSB Standard : Analytical thinking 26. After a particularly difficult day at Common Grounds Coffee, manager Dongfang had to diffuse a disagreement between two baristas. According to the management role categories, Dongfang was acting as a ______. a. liaison b. negotia tor c. disturbance handler d. figurehead Ans: C Learning Objective: 1 -3: Explain the four management functions and the three man- agement role categories. Cognitive Domain: Analysis Answer Location: Decisional Roles Difficulty Level: Medium Instructor Resource Lussier, Management Fundamentals 8e SAGE Publishing, 2019 AACSB Standard: Analytical thinking 27. After three people developed food poisoning after having coffee at Common Grounds, Dongfang gave an interview to the local news to discuss the shipment of tainted milk that had arrived as the store the previous day. Dongfa ng was acting as a ______. a. negotiator b. spokesperson c. liaison d. disseminator Ans: B Learning Objective: 1 -3: Explain the four management functions and the three man- agement role categories. Cognitive Domain: Analysis Answer Location: Informational Roles Difficulty Level: Medium AACSB Standard : Written and Oral Communication 28. The leader, liaison, and disseminator managerial roles are most closely associ- ated with which of the following management functions? a. contro lling b. leading c. planning d. organizing Ans: B Learning Objective: 1 -3: Explain the four management functions and the three man- agement role categories. Cognitive Domain: Knowledge Answer Location: The Systems Relationship among the Management Skills, Func- tions, and Roles Difficulty Level: Easy AACSB Standard: Analytical thinking 29. Planning includes all of the following roles, EXCEPT ______. a. entrepreneur b. negotiator c. spokesperson d. disseminator Ans: D Learning Objective: 1 -3: Explain the four management functions and the three man- agement role categories. Cognitive Domain: Application Answer Location: The Systems Relationship among the Management Skills, Func- tions, and Roles Difficulty Level: Hard AACSB Standard : Analytical thinking Instructor Resource Lussier, Management Fundamentals 8e SAGE Publishing, 2019 30. A manager who is particularly effective at organizing excels at the management role of ______. a. resource allocation b. disturbance handling c. information dissemination d. entrepreneurial endeavors Ans: A Learning Objective: 1 -3: Explain the four management functions and the three man- agement role categories. Cognitive Domain: Application Answer Location: The Systems Relationship among the Management Skills, Func- tions, and Roles Difficulty Level: Hard AACSB Standard : Analytical thinking 31. Someone in middle management might be called which of the following? a. department head b. vice president c. head nurse d. crew leader Ans: A Learning Objective: 1 -4: Recall the hierarchy of management levels and describe the differences among the levels in terms of skills needed and functions performed. Cognitive Domain: Comprehension Answer Location: Middle Managers Difficulty Level: Easy AACSB Standard : Analytical thinking 32. ______ is a newer management position needed in organizations that focus on team -based structures. a. Top manager b. Middle manager c. First-line manager d. Team leader Ans: D Learning Objective: 1 -4: Recall the hierarchy of management levels and describe the differences among the levels in terms of skills needed and functions performed. Cognitive Domain: Knowledge Answer Location: Team Leader Difficulty Level: Easy AACSB Standard: Analytical thinking 33. Arshdeep works at a local marketing consulting firm, where he has a good deal of responsibility and oversees an office of 10 employees, none of whom are managers. Arshdeep is a ______. Instructor Resource Lussier, Management Fundamentals 8e SAGE Publishing, 2019 a. team leader b. first-line manager c. middle manager d. top manager Ans: B Learning Objective: 1 -4: Recall the hierarchy of management levels and describe the differences among the levels in te rms of skills needed and functions performed. Cognitive Domain: Analysis Answer Location: First-Line Managers Difficulty Level: Medium AACSB Standard : Analytical thinking 34. The following are responsibilities of top managers, EXCEPT ______. a. managing m ajor parts of an organization b. developing an organization’s purpose c. executing organization’s strategies d. developing an organization’s objectives Ans: C Learning Objective: 1 -4: Recall the hierarchy of management levels and describe the differences among the levels in terms of skills needed and functions performed. Cognitive Domain: Application Answer Location: Top Managers Difficulty Level: Medium AACSB Standard: Analytical thinking 35. Another name for a team leader is a(n) ______. a. program manager b. activities leader c. operative supervisor d. project leader Ans: D Learning Objective: 1 -4: Recall the hierarchy of management levels and describe the differences among the levels in terms of skills needed and functions performed. Cognit ive Domain: Comprehension Answer Location: Team Leader Difficulty Level: Medium AACSB Standard: Analytical thinking 36. Possible titles for first -line managers include the following, EXCEPT ______. a. office manager b. team leader c. regional manager d. supervisor Ans: C Learning Objective: 1-4: Recall the hierarchy of management levels and describe the differences among the levels in terms of skills needed and functions performed . Instructor Resource Lussier, Management Fundamentals 8e SAGE Publishing, 2019 Cognitive Domain: Comprehension Answer Location: First -Line Managers Difficulty Level: Medium AACSB Standard: Analytical thinking 37. Dillon supervises the activities of both the benefits and training department man- agers and reports to one of the vice presidents ; therefore, he is a ______. a. HR supervisor b. HR middle manager c. HR first-line manager d. HR team manager Ans: B Learning Objective: 1 -4: Recall the hierarchy of management levels and describe the differences among the levels in terms of skills needed and functions performed. Cognitiv e Domain: Application Answer Location: Types of Managers by Level Difficulty Level: Hard AACSB Standard : Analytical thinking 38. Maria Elena has been hired as a manger in the accounts receivable department. While trained in accounting, her activities as a n accounting manager are often also referred to as ______. a. investments b. funds c. profitability d. finance Ans: D Learning Objective: 1 -4: Recall the hierarchy of management levels and describe the differences among the levels in terms of skills needed and functions performed. Cognitive Domain: Analysis Answer Location: Types of Managers by Level Difficulty Level: Medium AACSB Standard : Analytical thinking 39. A ______ coordinates employees and other resources across several functional departments to accomplish a specific goal or task. a. functional manager b. production manager c. project manager d. task manager Ans: C Learning Objective: 1 -4: Recall the hierarchy of management levels and describe the differences among the levels in ter ms of skills needed and functions performed. Cognitive Domain: Comprehension Answer Location: Types of Managers by Level Difficulty Level: Easy Instructor Resource Lussier, Management Fundamentals 8e SAGE Publishing, 2019 AACSB Standard: Analytical thinking 40. The need for ______ skills remains fairly constant at all three levels of manage- ment. a. decision -making b. organizational c. interpersonal d. technical Ans: C Learning Objective: 1 -4: Recall the hierarchy of management levels and describe the differences among the levels in terms of skills needed and functions performed. Cognitive Domain: Analysis Answer Location: Differences in Management Skills Difficulty Level: Easy AACSB Standard: Interpersonal relations and teamwork 41. Dillon has excellent decision -making skills. These skills will be required if Dillon wishes to one day become a ______ manager, where the need for such skills is greater than it is at other levels. a. functional b. top -level c. first -line d. program Ans: B Learning Objective: 1 -4: Recall the hierarchy of management levels and describe the differences among the levels in terms of skills needed and functions performed. Cognitive Domain: Analysis Answer Location: Differences in Management Skills Difficulty Lev el: Medium AACSB Standard : Analytical thinking 42. Middle managers should possess technical, interpersonal , and decision -making skills; however, ______. a. technical skills are usually more important b. interpersonal skills are usually more important c. decision -making skills are usually more important d. the mix required varies from organization to organization Ans: D Learning Objective: 1 -4: Recall the hierarchy of management levels and describe the differences among the levels in terms of skills needed and functions performed. Cognitive Domain: Comprehension Answer Location: Differences in Management Skills Difficulty Level: Easy AACSB Standard : Analytical thinking Instructor Resource Lussier, Management Fundamentals 8e SAGE Publishing, 2019 43. Horacio has been promoted from first -line manager to middle manager. He has spent most of his time ______ and ______ but now expects to spend ______ time on each of the four management functions. a. managing; controlling; equal b. organizing, leading; less c. controlling; planning; more d. leading; controlling; equal Ans: D Learni ng Objective: 1 -4: Recall the hierarchy of management levels and describe the differences among the levels in terms of skills needed and functions performed. Cognitive Domain: Analysis Answer Location: Differences in Management Functions Difficulty Level: Hard AACSB Standard : Analytical thinking 44. The current trend is to distinguish not -for-profit organizations into ______ and governmental organizations. a. pro -governmental b. nongovernmental c. religious d. charity Ans: B Learning Objective: 1 -4: Recall the hierarchy of management levels and describe the differences among the levels in terms of skills needed and functions performed. Cognitive Domain: Knowledge Answer Location: Managers of For -Profit Versus Not -For-Profit Organizations Difficulty Level: E asy AACSB Standard: Analytical thinking 45. One reason that the knowledge of the history of management is important is to ______. a. avoid repeating mistakes b. impress in a job interview c. understand the practitioners d. improve training ability Ans: A Learning Objective: 1 -5: Summarize the major similarities and differences between the classical and behavioral theorists. Answer Location: A Brief History of Management Cognitive Domain: Knowledge Difficulty Level: Easy AACSB Standard : Analytical thinking 46. The early literature on management was not written researchers, but instead by management practitioners, who attempted to describe ______. a. classical management theory