(Test Bank) Management

Schermerhorn,Bachrach, 14

Business

Test Bank

14th Edition

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Test Bank for Management, The downloadable file consists of 914 pages, and the total size of the file is 4.59 MB. Purchase now only for highly discounted price.

Author(s): Schermerhorn, Bachrach

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Study Note Preview

Schermerhorn & Bachrach Management, 14th edition Test Bank Copyright ©2021 John Wiley & Sons, Inc. 1-1 Ch01: Introducing Management True/False 1. Intellectual capital is a personal asset for individuals. Answer: True Learning Objective: 1.1 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 2. Commitment represents one’s talents or job-relevant capabilities. Answer: False Learning Objective: 1.1 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 3. A knowledge worker is a person whose physical capabilities are the most critical assets. Answer: False Learning Objective: 1.1 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 4. Tech IQ is the ability to use technology and commitment to stay informed about the latest technological developments. Answer: True Learning Objective: 1.1 Difficulty: Easy AACSB: Information technology Bloom’s Taxonomy: Knowledge Schermerhorn & Bachrach Management, 14th edition Test Bank Copyright ©2021 John Wiley & Sons, Inc. 1-2 5. National boundaries hardly count anymore in the world of business. Answer: True Learning Objective: 1.1 Difficulty: Easy AACSB: Diverse and multicultural work environments Bloom’s Taxonomy: Knowledge 6. Members of minority groups constitute less than one-third of the U.S. population. Answer: False Learning Objective: 1.1 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 7. The first leaf in the shamrock organization consists of a core group of “freelancers” and “independent contractors.” Answer: False Learning Objective: 1.1 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 8. In a free-agent economy, people do not change jobs very often. Answer: False Learning Objective: 1.1 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 9. All organizations are open systems that interact with their environments. Answer: True Learning Objective: 1.2 Difficulty: Easy AACSB: Written and oral communication Bloom’s Taxonomy: Knowledge Schermerhorn & Bachrach Management, 14th edition Test Bank Copyright ©2021 John Wiley & Sons, Inc. 1-3 10. Performance effectiveness is defined as the quantity and quality of outputs relative to the cost of inputs. Answer: False Learning Objective: 1.2 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 11. Any inefficiency in an organization reduces the cost of production. Answer: False Learning Objective: 1.2 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 12. Performance efficiency is an output measure of resource cost associated with goal accomplishment. Answer: False Learning Objective: 1.2 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 13. In the context of present-day organizational trends, organizations and their members are networked for intense, real-time communication and coordination. Answer: True Learning Objective: 1.2 Difficulty: Moderate AACSB: Written and oral communication Bloom’s Taxonomy: Knowledge 14. A manager is a person who supports, activates, and is responsible for the work of others. Answer: True Learning Objective: 1.3 Difficulty: Easy Schermerhorn & Bachrach Management, 14th edition Test Bank Copyright ©2021 John Wiley & Sons, Inc. 1-4 AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 15. Middle managers are in charge of overseeing the overall operations of an organization. Answer: False Learning Objective: 1.3 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 16. The top managers of an organization constitute an executive team that is not accountable to any higher authority in the organization. Answer: False Learning Objective: 1.3 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 17. Top managers are supposed to set strategy and lead an organization consistent with its purpose and mission. Answer: True Learning Objective: 1.3 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 18. Typical job titles for middle managers include department head, team leader, and supervisor. Answer: False Learning Objective: 1.3 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge Schermerhorn & Bachrach Management, 14th edition Test Bank Copyright ©2021 John Wiley & Sons, Inc. 1-5 19. Line managers are responsible for work that makes a direct contribution to an organization’s outputs. Answer: True Learning Objective: 1.3 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 20. Functional managers are primarily involved in using their special technical expertise to advise and support line workers. Answer: False Learning Objective: 1.3 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 21. Effective managers successfully help others achieve both high performance and satisfaction in their work. Answer: True Learning Objective: 1.3 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 22. The upside-down pyramid view of organizations shows customers at the top being served by workers who are supported by managers. Answer: True Learning Objective: 1.3 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 23. The top managers are primarily responsible for all the four management functions, and the other managers are in charge of any one of the functions. Answer: False Learning Objective: 1.4 Difficulty: Easy Schermerhorn & Bachrach Management, 14th edition Test Bank Copyright ©2021 John Wiley & Sons, Inc. 1-6 AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 24. Through controlling, a manager identifies desired results and ways to achieve them. Answer: False Learning Objective: 1.4 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 25. In the management process, if the planning is impeccable, then there is no need for controlling. Answer: False Learning Objective: 1.4 Difficulty: Moderate AACSB: Analytical thinking Bloom’s Taxonomy: Comprehension 26. According to Mintzberg, a manager’s informational roles are limited to being a figurehead. Answer: False Learning Objective: 1.4 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 27. According to Mintzberg, as a monitor, a manager provides direction and instills enthusiasm. Answer: False Learning Objective: 1.4 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 28. Through agenda setting, good managers develop action priorities that include goals and plans spanning long and short time frames. Schermerhorn & Bachrach Management, 14th edition Test Bank Copyright ©2021 John Wiley & Sons, Inc. 1-7 Answer: True Learning Objective: 1.4 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 29. The learning focus in management is on classroom learning, lifelong learning, and learning agility. Answer: True Learning Objective: 1.5 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 30. Long-term career success depends mainly on lifelong learning. Answer: True Learning Objective: 1.5 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 31. A person high in emotional intelligence does not usually sense when another person’s emotions are negatively influencing a relationship. Answer: False Learning Objective: 1.5 Difficulty: Moderate AACSB: Written and oral communication Bloom’s Taxonomy: Comprehension Multiple Choice 32. _____ is the collective brainpower or shared knowledge of a workforce that can be used to create value. A. Social capital B. Intellectual capital C. Workforce diversity Schermerhorn & Bachrach Management, 14th edition Test Bank Copyright ©2021 John Wiley & Sons, Inc. 1-8 D. Productivity E. Competency Answer: B Learning Objective: 1.1 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 33. The intellectual capital equation states: Intellectual Capital = A. Competency × Commitment B. Competency ÷ Commitment C. Knowledge × Concept D. Knowledge ÷ Concept E. Intellect × Talent Answer: A Learning Objective: 1.1 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 34. _____ represents one’s willingness to work hard in applying one’s capabilities to important tasks. A. Intellect B. Productivity C. Commitment D. Effectiveness E. Competency Answer: C Learning Objective: 1.1 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 35. Which of the following is a defining characteristic of knowledge workers? A. They work only in the information technology industry. B. They have a high degree of cohesiveness and are prone to groupthink. C. They are valued for their creative minds, not just their physical capabilities. D. They are grouped together for a specific purpose and are disbanded when their task is completed. E. They are part of an unofficial group emerging from relationships and shared interests among members. Schermerhorn & Bachrach Management, 14th edition Test Bank Copyright ©2021 John Wiley & Sons, Inc. 1-9 Answer: C Learning Objective: 1.1 Difficulty: Moderate AACSB: Analytical thinking Bloom’s Taxonomy: Comprehension 36. The members of a _____ team are most likely to hold meetings, access common databases, share information and files, make plans, and solve problems together, all without ever meeting face to face. A. virtual B. specialized C. cross-functional D. self-managed E. formal Answer: A Learning Objective: 1.1 Difficulty: Easy AACSB: Information technology Bloom’s Taxonomy: Knowledge 37. _____ is the worldwide interdependence of resource flows, product markets, and business competition. A. Collectivism B. Globalization C. Nationalization D. Diversification E. Orientalism Answer: B Learning Objective: 1.1 Difficulty: Easy AACSB: Diverse and multicultural work environments Bloom’s Taxonomy: Knowledge 38. In today’s world, Americans find that their customer service call is Answered in Ghana, their CAT scan read by a radiologist in India, and their tax return prepared by an accountant in the Philippines. This has become possible primarily due to _____. A. collectivism B. the glass ceiling effect C. regional trade agreements D. globalization E. distributed leadership Schermerhorn & Bachrach Management, 14th edition Test Bank Copyright ©2021 John Wiley & Sons, Inc. 1-10 Answer: D Learning Objective: 1.1 Difficulty: Moderate AACSB: Analytical thinking Bloom’s Taxonomy: Comprehension 39. Most people have a favorable opinion of globalization, but the issue of ___ does not make everyone happy. A. Groupthink B. Functional chimneys problem C. Job migration D. National barriers E. Debt financing Answer: C Learning Objective: 1.1 Difficulty: Easy AACSB: Diverse and multicultural work environments Bloom’s Taxonomy: Knowledge 40. Job migration occurs primarily: A. when firms shift jobs from one country to another. B. due to an ecological fallacy. C. when workforce diversity increases. D. when workers refrain from moving from their home country to another country. E. due to an increase in the productivity of the workforce. Answer: A Learning Objective: 1.1 Difficulty: Moderate AACSB: Diverse and multicultural work environments Bloom’s Taxonomy: Knowledge 41. What is an advantage of reshoring? A. It helps safeguard the intellectual property of a firm. B. It shifts jobs from home countries to the overseas outlets of a firm. C. It increases the cost of transportation. D. It increases globalization. E. It increases job migration. Answer: A Learning Objective: 1.1 Difficulty: Moderate Schermerhorn & Bachrach Management, 14th edition Test Bank Copyright ©2021 John Wiley & Sons, Inc. 1-11 AACSB: Diverse and multicultural work environments Bloom’s Taxonomy: Comprehension 42. Which of the following is defined as a code of moral principles that sets standards for what is “good” and “right” as opposed to “bad” and “wrong” in the conduct of a person or group? A. Synergy B. Ethics C. Behavior D. Cohesiveness E. Individualism Answer: B Learning Objective: 1.1 Difficulty: Easy AACSB: Ethical understanding and reasoning Bloom’s Taxonomy: Knowledge 43. _____ describes the differences among workers in terms of gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness. A. Ethics B. Workforce diversity C. Masculinity-femininity D. Creative economy E. Competency Answer: B Learning Objective: 1.1 Difficulty: Easy AACSB: Diverse and multicultural work environments Bloom’s Taxonomy: Knowledge 44. Jonas, an employee of Pluto Inc., thinks that business leaders should “be white.” Due to this, he holds a grudge against his manager, Asera, who is an Asian. Jonas often displays defiant behavior at the workplace. His behavior is an example of _____. A. prejudice B. whistleblowing C. subordination D. harassment E. bullying Answer: A Learning Objective: 1.1 Difficulty: Hard Schermerhorn & Bachrach Management, 14th edition Test Bank Copyright ©2021 John Wiley & Sons, Inc. 1-12 AACSB: Application of knowledge Bloom’s Taxonomy: Application 45. _____ is the display of negative, irrational attitudes toward members of diverse populations. A. Job dissatisfaction B. Subordination C. Intimidation D. Whistleblowing E. Prejudice Answer: E Learning Objective: 1.1 Difficulty: Easy AACSB: Diverse and multicultural work environments Bloom’s Taxonomy: Knowledge 46. _____ actively denies minority members the full benefits of organizational membership. A. Discrimination B. Subordination C. Migration D. Free-riding E. Social loafing Answer: A Learning Objective: 1.1 Difficulty: Easy AACSB: Diverse and multicultural work environments Bloom’s Taxonomy: Knowledge 47. The _____ effect is an invisible barrier limiting career advancement of women and minorities. A. ecological fallacy B. masculinity-femininity C. job migration D. nationalization E. glass ceiling Answer: E Learning Objective: 1.1 Difficulty: Easy AACSB: Diverse and multicultural work environments Bloom’s Taxonomy: Knowledge Schermerhorn & Bachrach Management, 14th edition Test Bank Copyright ©2021 John Wiley & Sons, Inc. 1-13 48. Nicola is the most qualified candidate for the job of marketing manager at Lean Inc. However, the recruiters do not hire her because they feel that a woman would not be able to handle the responsibilities associated with such a senior position. This is an example of the _____ effect. A. ecological fallacy B. globalization C. job migration D. glass ceiling E. nationalization Answer: D Learning Objective: 1.1 Difficulty: Hard AACSB: Application of knowledge Bloom’s Taxonomy: Application 49. The typical characteristic of a(n) _____ is that they typically operate with a core group of full-time long-term workers supported by others who work on contracts and part-time. A. shamrock organization B. ad hoc team C. combined task force D. project team E. joint task force Answer: A Learning Objective: 1.1 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 50. Which of the following is the defining characteristic of a free-agent economy? A. People change jobs more often, and many work on independent contracts with a shifting mix of employers. B. The structure is totally centralized, and the leader makes all key decisions while most communication is done by one on one conversations. C. It consists of boundary-less organizations whose employees communicate only through the virtual media. D. In this system, organizations are exempted from tax, given that they use surplus revenues to achieve their goals rather than distribute them as profit. E. The structure is fully functional, and it consists of long-term employees who are mostly concerned with their respective areas of interest. Schermerhorn & Bachrach Management, 14th edition Test Bank Copyright ©2021 John Wiley & Sons, Inc. 1-14 Answer: A Learning Objective: 1.1 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 51. Which of the following statements holds true for the term self-management? A. It is a skill that involves being able to recognize one’s own strengths. B. This skill involves ignoring one’s own shortcomings. C. It is a skill that involves taking help from others for assessing oneself realistically. D. It involves hiring managers to help improve one’s personal development. E. This skill does not require one to be responsible for his or her actions. Answer: A Learning Objective: 1.1 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Comprehension 52. Which of the following is a typical characteristic of an open system? A. It is an organization that is convened for a specific purpose and disbands when its task is completed. B. It is a system where each member has the authority to make decisions about how they share and complete their work. C. It is the system where communication flows only between individual members and a hub. D. It is the system in which subgroups have limited communication with one another. E. It is a system that transforms resource inputs from the environment into product outputs. Answer: E Learning Objective: 1.2 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 53. _____ helps in maintaining connectivity with people that in turn helps with job searches and career advancement. A. Commitment B. Self-management C. Social networking D. Performance efficiency E. Job migration Schermerhorn & Bachrach Management, 14th edition Test Bank Copyright ©2021 John Wiley & Sons, Inc. 1-15 Answer: C Learning Objective: 1.2 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 54. _____ accurately measures the quantity and quality of outputs relative to the cost of inputs. A. Commitment B. Productivity C. Competency D. Performance efficiency E. Tech IQ Answer: B Learning Objective: 1.2 Difficulty: Easy AACSB: Analytical thinking Bloom’s Taxonomy: Knowledge 55. The annual productivity report of Papyrus Inc. states that it has achieved the targets it had set for the year 2013. However, in this process, much of its resources have been wasted, and the amount spent on resources is more than the estimated amount. Its productivity has been: A. effective and efficient. B. neither effective nor efficient. C. not effective but efficient. D. effective but not efficient. E. stagnant in terms of efficiency and effectiveness. Answer: D Learning Objective: 1.2 Difficulty: Hard AACSB: Application of knowledge Bloom’s Taxonomy: Application 56. The productivity of a company is neither efficient nor effective when its: A. goals are not achieved and resources are wasted. B. goals are achieved and resources are not wasted. C. goals are achieved but resources are wasted. D. performance effectiveness is high. E. goals are not achieved but resources are not wasted.