(Test Bank) Managing Human Resources

Snell,Bohlander, 16

Business

Test Bank

16th Edition

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Test Bank for Managing Human Resources, The downloadable file consists of 572 pages, and the total size of the file is 1.33 MB. Purchase now only for highly discounted price.

Author(s): Snell, Bohlander

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Study Note Preview

Test Bank for Managing Human Resources 16th Edition by Scott Snell George Bohlander . (All Chapters Covered ) CHAPTER 1 —THE CHALLENGE OF HUMAN RESOURCES MANAGEMENT TRUE/FALSE 1. In general, many companies are realizing diminished demand for "touch labor" and an increasing demand for "knowledge workers." ANS: T PTS: 1 REF: p. 13 OBJ: 1-4 TYPE: K 2. Knowledge workers are employees whose responsibilities focus on problem solving. ANS: F PTS: 1 REF: p. 13 OBJ: 1-4 TYPE: U 3. A Human Resource Information System (HRIS) provides current and accurate data for control and decision -making by managers. ANS: T PTS: 1 REF: p. 13 OBJ: 1-4 TYPE: K 4. To proactively manage change, organizations should wait to see how external forces impact an organization's performance, then develop a plan to address those changes. ANS: F PTS: 1 REF: p. 8 OBJ: 1-1 TYPE: U 5. The strategies companies are pursuing today increasingly involve one or more elements of globalization. ANS: T PTS: 1 REF: p. 8 OBJ: 1-2 TYPE: K 6. A firm's ability to compete through people depends upon its ability to manage human capital. ANS: T PTS: 1 REF: p. 4 OBJ: 1-1 TYPE: U 7. Human capital is owned by the organization and is part of the company's core competencies. ANS: F PTS: 1 REF: p. 5 OBJ: 1-3 TYPE: K 8. Companies are increasingly rotating non -HR managers into HR positions and vice versa to give exposure to different areas of the organization. ANS: T PTS: 1 REF: p. 8 OBJ: 1-8 TYPE: A 9. Proactive change is change that occurs when external forces have started affecting performance. ANS: F PTS: 1 REF: p. 8 OBJ: 1-2 TYPE: U 10. Human capital is intangible, but can still be managed the way organizations manage jobs, products, and technologies. ANS: F PTS: 1 REF: p. 5 OBJ: 1-1 TYPE: U 11. Development of human capital is the responsibility of the HR group. ANS: F PTS: 1 REF: p. 5 OBJ: 1-1 TYPE: U 12. Total-quality management is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement. ANS: T PTS: 1 REF: p. 7 OBJ: 1-1 TYPE: K 13. To be successful, organiz ations should constantly seek to align their processes with customer needs. ANS: T PTS: 1 REF: p. 7 OBJ: 1-1 TYPE: U 14. 'Six Sigma' refers to the six criteria for Malcolm Baldrige National Quality Award. ANS: F PTS: 1 REF: p. 8 OBJ: 1-1 TYPE: U 15. Six Sigma is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement. ANS: F PTS: 1 REF: p. 8 OBJ: 1-1 TYPE: K 16. In absolute terms, the United States remains the world’s mos t productive nation, even when it comes to manufacturing. ANS: T PTS: 1 REF: p. 20 OBJ: 1-5 TYPE: K 17. Reengineering is a statistical method of translating customer needs into separate tasks and defining the best way to perform each task. ANS: F PTS: 1 REF: p. 7 OBJ: 1-1 TYPE: K 18. Over the past twenty -five years, the employment relationship between companies and employees has shifted from transaction based to relationship based. ANS: F PTS: 1 REF: p. 18 OBJ: 1-5 TYPE: U 19. Labor costs are one of the largest expenditures of any organization. ANS: T PTS: 1 REF: p. 16 OBJ: 1-5 TYPE: K 20. Furloughing is a situation in which a firm asks an employee to take time off, but the employee is still provided with full pay and benefits. ANS: F PTS: 1 REF: p. 18 OBJ: 1-5 TYPE: K 21. Methods of reducing labor costs include downsizing, outsourcing, and employee leasing. ANS: T PTS: 1 REF: p. 16 OBJ: 1-5 TYPE: K 22. Downsizing is often used by organizations for the planned elimination of jobs. ANS: T PTS: 1 REF: p. 7 OBJ: 1-1 TYPE: K 23. Downsizing was used extensively by firms during the Great Recession of 2008, causing the U.S. unemployment rate to jump up to about 10 percent. ANS: T PTS: 1 REF: p. 16 OBJ: 1-5 TYPE: K 24. Technology, transportat ion, communications, and utilities industries tend to spend the least on training. ANS: F PTS: 1 REF: p. 13 OBJ: 1-4 TYPE: K 25. Some organizations have instituted "No Layoff" policies to help preserve institutional memory and worker productivity. ANS: T PTS: 1 REF: p. 17 OBJ: 1-5 TYPE: K 26. Outsourcing refers to employing workers in their homes rather than within the traditional office environment. ANS: F PTS: 1 REF: p. 18 OBJ: 1-5 TYPE: U 27. Offshoring greatly improves key competencies of a firm. ANS: F PTS: 1 REF: p. 19 OBJ: 1-5 TYPE: K 28. Corporate social responsibility requires the organization to act in the best interests of the people AND communities affected by its activities. ANS: T PTS: 1 REF: p. 10 OBJ: 1-3 TYPE: U 29. Older workers have significantly higher training costs than younger workers. ANS: F PTS: 1 REF: p. 24 OBJ: 1-6 TYPE: K 30. Educational level is positively related to annual earnings. ANS: T PTS: 1 REF: p. 26 OBJ: 1-7 TYPE: U 31. As many as half of all high school seniors are unable to handle basic math involving fractions, decimals, and simple algebra. ANS: T PTS: 1 REF: p. 26 OBJ: 1-7 TYPE: U 32. Women now account for slightly more than half of the American workforce. ANS: F PTS: 1 REF: p. 24 OBJ: 1-6 TYPE: K 33. By 2050, the percentage of Hispanics in the United States is expected to nearly triple, while the percentage of people of Asian descent is expected to significantly decrease. ANS: F PTS: 1 REF: p. 22 OBJ: 1-6 TYPE: U 34. Older workers are often willing to work flexible hours. ANS: T PTS: 1 REF: p. 24 OBJ: 1-6 TYPE: U 35. Employees today are less likely to define success in terms of financial gain. ANS: T PTS: 1 REF: p. 28 OBJ: 1-7 TYPE: K 36. Family-friendly practices include offering flexible hours, telecommuting, and job sharing. ANS: T PTS: 1 REF: p. 28 OBJ: 1-7 TYPE: U 37. One of the responsibilities of HR managers is to provide advice and counsel to line managers. ANS: T PTS: 1 REF: p. 31 OBJ: 1-8 TYPE: U 38. An HR manager is typically expected to function as an in -house consultant to supervisors, managers, and executives. ANS: T PTS: 1 REF: p. 31 OBJ: 1-8 TYPE: K 39. Because HR managers function in an advisory role, they are responsible for issuing policy revisions and implementing them. ANS: F PTS: 1 REF: p. 31 OBJ: 1-8 TYPE: A 40. One of the roles of HR managers is to act as employee advocates despite their positions as managers. ANS: T PTS: 1 REF: p. 31 OBJ: 1-8 TYPE: U 41. HR managers establish credibility by supporting the policies and values of the firm. ANS: F PTS: 1 REF: p. 32 OBJ: 1-8 TYPE: A 42. Employee leasing shifts administrative costs from the company to a professional employer organization. ANS: T PTS: 1 REF: p. 20 OBJ: 1-5 TYPE: K MULTIPLE CHOICE 1. Which of the following is NOT a competitive challenge within the Human Resources Management framework? a. changes in the marketplace b. globalization c. technology d. employee rights ANS: D PTS: 1 REF: p. 6 OBJ: 1-1 TYPE: K 2. The World Trade Organization (WTO) utilizes ____ to establish rules and guidelines for global commerce. a. NAFTA (North American Free Trade Agreement) b. GATT (General Agreement on Tariffs and Trade) c. FTAA (Free Trade Area of the Americas) d. APEC (Asia Pacific Economic Cooperation) ANS: B PTS: 1 REF: p. 9 OBJ: 1-2 TYPE: K 3. Knowledge workers require skills in all of the following areas except: a. computer programming. b. planning. c. decision-making. d. problem solving. ANS: A PTS: 1 REF: p. 13 OBJ: 1-4 TYPE: U 4. Which of the following is the largest employment agency in the United States? a. Snelling Personnel Services b. Kelly Services c. Manpower Inc. d. Labor Ready ANS: C PTS: 1 REF: p. 13 OBJ: 1-4 TYPE: K 5. An HRIS extends information technology beyond storing and retrieving information to: a. overseeing production planning. b. providing current and accurate data for purposes of control and decision making. c. providing managers easy access to personnel records. d. serving as an intranet communication system. ANS: B PTS: 1 REF: p. 13 OBJ: 1-4 TYPE: U 6. Which of the following is not a primary impact that technology has had on HRM? a. It has altered the methods of collecting employment information. b. It has speeded up the processing of employment data. c. It has diminished the role of supervisors in managing employees. d. It has improved the processes of internal and external communications. ANS: C PTS: 1 REF: p. 13 OBJ: 1-4 TYPE: K 7. The operational impact of information technology on HRM includes all of the following except: a. administering benefits programs. b. improving productivity internal to the HR function. c. providing a direct connection to recruitment sources such as Monster.com. d. automating routine tasks. ANS: C PTS: 1 REF: p. 13 OBJ: 1-4 TYPE: K 8. The first step in choosing an HRIS is for the HR personnel to: a. evaluate the most time -consuming tasks. b. examine the user -friendliness of the software. c. calculate the cost savings in using an HRIS. d. calculate the time required to train the HR staff. ANS: A PTS: 1 REF: p. 14 OBJ: 1-4 TYPE: K 9. A needs assessment for IT investments should include all of the following except: a. Initial costs and annual maintenance. b. Who will have access to private records. c. Ability to upgrade. d. User friendly capability. ANS: B PTS: 1 REF: p. 15 OBJ: 1-4 TYPE: K 10. ____ is closely related to corporate social responsibility. a. downsizing b. furloughing c. sustainability d. offshoring ANS: C PTS: 1 REF: p. 10 OBJ: 1-3 TYPE: K 11. Organizational changes are said to be ____ when external forces have already affected an organization's performance. a. proactive b. intentional c. reactive d. negative ANS: C PTS: 1 REF: p. 8 OBJ: 1-1 TYPE: K 12. What change is initiated by management to take advantage of targeted opportunities? a. proactive b. intentional c. reactive d. negative ANS: A PTS: 1 REF: p. 8 OBJ: 1-1 TYPE: K 13. Today, approximately ____ of private sector workers have pension plans? a. 5 percent b. 15 percent c. 25 percent d. 40 percent ANS: B PTS: 1 REF: p. 16 OBJ: 1-5 TYPE: K 14. ____ is the process of moving jobs closer to one’s home country. a. Nearshoring b. Outsourcing c. Offshoring d. The Boomerang Effect. ANS: A PTS: 1 REF: p. 20 OBJ: 1-5 TYPE: K 15. Millennials are also known as: a. Baby Boomers b. Generation X c. Generation Y d. Screenagers ANS: C PTS: 1 REF: p. 24 OBJ: 1-6 TYPE: K 16. The value, skills, and capabilities that have a tremendous impact on an organization's performance but does not show up on its balance sheet are known as: a. intellectual capital. b. human capital. c. core competencies. d. employee capital. ANS: B PTS: 1 REF: p. 4 OBJ: 1-1 TYPE: K 17. Women who are employed full -time today earn make about ____ of what men employed full - time make. a. 50% b. 2/3’s c. 80% d. 100% ANS: C PTS: 1 REF: p. 25 OBJ: 1-6 TYPE: K 18. To build human capital in organizations, managers should rely upon staffing programs that focus on: a. identifying cheap sources of qualified labor. b. identifying and hiring the best and brightest talent available. c. identifying college graduates with the requisite skills. d. identifying individuals with highly specialized skills. ANS: B PTS: 1 REF: p. 5 OBJ: 1-1 TYPE: A 19. _____ is a process used to translate customer needs into a set of optimal tasks that are performed in concert with one another. a. Six Sigma b. Total Quality Management c. Reengineering d. Change Management ANS: A PTS: 1 REF: p. 8 OBJ: 1-1 TYPE: K 20. Managers have to find ways to empower employees and encourage their participation and involvement to more fully utilize human capital because: a. They are figured as part of training costs. b. Firms are moving away from team -based structures. c. Employee skills often go unused. d. Knowledge exchange is the best method of human capital development. ANS: C PTS: 1 REF: p. 5 OBJ: 1-1 TYPE: U 21. A survey conducted by the Human Resource Planning Society revealed that ____ percent of the responding companies believe that their HR group plays an important role in developing human capital. a. less than 30 b. nearly 50 c. between 30 and 40 d. nearly 65 ANS: D PTS: 1 REF: p. 5 OBJ: 1-1 TYPE: U 22. About ___ of what Americans produce every year dollar -wise is sold abroad. a. 50 percent b. 30 percent c. 10 percent d. 2 percent ANS: C PTS: 1 REF: p. 9 OBJ: 1-2 TYPE: K 23. TQM: a. Focuses on understanding customer needs, doing things right the first time, and striving for continuous improvement. b. Uses statistical methods to translate customer needs into separate tasks and defining the best way to perform the m. c. Fundamentally redesigns business processes to achieve improvements in cost, quality, service, and speed. d. Changes the purpose and function of the HR group. ANS: A PTS: 1 REF: p. 7 OBJ: 1-1 TYPE: K 24. The trend towards opening up foreign markets to international trade and investment is knows as: a. globalization b. offshoring c. outsourcing d. international economic diversity ANS: A PTS: 1 REF: p. 8 OBJ: 1-2 TYPE: K 25. Six Sigma is a systematic approach to quality that: a. Focuses on understanding customer needs, doing things right the first time, and striving for continuous improvement. b. Uses statistical methods to translate customer needs into separate tasks and defining the best way to perform them. c. Fundamentally redesign s business processes to achieve improvements in cost, quality, service, and speed. d. Focuses on improving the HR function through six principles. ANS: B PTS: 1 REF: p. 8 OBJ: 1-1 TYPE: K 26. ______ paved the way for the formation of many major trade agreements and institutions. a. GATT b. The WTO c. NAFTA d. The EU ANS: A PTS: 1 REF: p. 9 OBJ: 1-2 TYPE: U 27. Reengineering: a. Focuses on understanding customer needs, doing things right the first time, and striving for continuous improvement. b. Uses statistical methods to translate customer needs into separate tasks and defining the best way to perform them. c. Fundamentally redesigns business processes to achieve improvements in cost, quality, service, and speed. d. Changes the purpose and function of the HR group. ANS: C PTS: 1 REF: p. 7 OBJ: 1-1 TYPE: K 28. Which of the following is NOT a characteristic of organizations that have been successful in engineering change? a. linking the change to business strategy b. Engaging key employees early in the change process c. investing in the implementation of change d. showing how the change has created qualitative benefits ANS: D PTS: 1 REF: p. 8 OBJ: 1-1 TYPE: A 29. Which of the following is one of the largest expenditures of service companies? a. production costs. b. marketing costs. c. labor costs. d. distribution costs. ANS: C PTS: 1 REF: p. 16 OBJ: 1-5 TYPE: K 30. Which of the following is not an approach used by organizations to try to lower labor costs? a. productivity enhancements b. outsourcing c. employee leasing d. employee development ANS: D PTS: 1 REF: pp. 19-20 OBJ: 1-5 TYPE: U 31. Which strategy is the planned elimination of jobs? a. downsizing. b. outsourcing c. TQM d. reengineering ANS: A PTS: 1 REF: p. 7 OBJ: 1-1 TYPE: K 32. Approximately ____ of the U.S. economy today is affected by international competition, including small companies. a. 25-40 percent b. 50-65 percent c. 70-85 percent d. 90-100 percent ANS: C PTS: 1 REF: p. 9 OBJ: 1-2 TYPE: K 33. A Watson Wyatt study showed that companies with excellent recruiting and retention policies provide a ____ return to shareholders compared to those that do not. a. exact rate of b. 1.4% lower rate of c. 1.4% higher rate of d. 14% higher rate of ANS: C PTS: 1 REF: p. 17 OBJ: 1-5 TYPE: K 34. Layoffs can incur all of the following hidden costs except: a. pension and benefit payoffs b. increased training expenses c. loss of institutional memory and human capital d. a paranoid, political workforce ANS: B PTS: 1 REF: p. 17 OBJ: 1-5 TYPE: K 35. Which one of the following is not an HR cost that is typically incurred as a result of downsizing? a. severance pay b. vacation and sick -day payouts c. potential lawsuits d. developmental expenses ANS: D PTS: 1 REF: p. 17 OBJ: 1-5 TYPE: A 36. A fiercely loyal workforce, a recruiting edge, and workers who aren't afraid to innovate are all benefits of: a. downsizing b. outsourcing c. companies that establish "no layoff" policies d. productivity enhancements ANS: C PTS: 1 REF: p. 17 OBJ: 1-5 TYPE: K 37. Hiring someone outside the company to perform tasks that could be done internally is known as: a. outplacement. b. contracting. c. outsourcing. d. employee leasing. ANS: C PTS: 1 REF: p. 18 OBJ: 1-5 TYPE: K 38. The practice of moving jobs overseas is known as: a. outplacement. b. offshoring. c. outsourcing. d. employee leasing. ANS: B PTS: 1 REF: p. 19 OBJ: 1-5 TYPE: K 39. A method of containing costs that allows firms to maintain working relationships while shifting administrative costs to another firm is known as ____. a. Outsourcing b. Employee Leasing c. Gainsourcing d. Professional employer organization ANS: B PTS: 1 REF: p. 20 OBJ: 1-5 TYPE: K 40. Employee productivity be summarized as a function of all of the following except: a. Ability b. Motivation c. Environment d. Compensation ANS: D PTS: 1 REF: p. 20 OBJ: 1-5 TYPE: U 41. It is anticipated that in the future, the American workforce will exhibit: a. about the same demographic mix as it does today. b. an increase in ethnic diversity. c. a decrease in ethnic diversity. d. a decrease in the number of older workers. ANS: B PTS: 1 REF: p. 22 OBJ: 1-6 TYPE: A 42. Baby Boomers comprise approximately ____ of the population. a. 16 percent b. 26 percent c. 36 percent d. 46 percent ANS: B PTS: 1 REF: p. 23 OBJ: 1-6 TYPE: K 43. Managers are concerned that the expertise of employees will be rapidly drained from their companies because: a. recruitment of minorities is increasing b. large portions of some workforces are nearing retirement c. older workers' skills and performance decline d. older workers have higher absentee and accident rates ANS: B PTS: 1 REF: p. 23 OBJ: 1-6 TYPE: K 44. Labor force demographics are expected to change in which of the following ways? a. Minorities will make up a smaller share of the U.S. labor force than they did in the past. b. Women will make up a smaller share of the U.S. labor force than they did in the past. c. Shrinking pool of entry -level workers. d. Increased use of temporary workers. ANS: C PTS: 1 REF: p. 29 OBJ: 1-7 TYPE: U 45. Older workers: a. have lower performance than younger workers b. have higher performance than younger workers c. are more willing to work more flexible hours d. learn new behaviors more quickly because of their experience ANS: C PTS: 1 REF: p. 24 OBJ: 1-6 TYPE: K 46. Over the last few decades, the educational attainment of the U.S. labor force has: a. risen dramatically. b. fallen dramatically. c. remained at about the same level. d. had little influence on HRM. ANS: A PTS: 1 REF: p. 26 OBJ: 1-7 TYPE: K 47. The average payoff in annual earnings from education has: