(Test Bank) Building Management Skills An Action-First Approach

Daft,Marcic, 1

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Test Bank for Building Management Skills An Action-First Approach, The downloadable file consists of 191 pages, and the total size of the file is 1.71 MB. Purchase now only for highly discounted price.

Author(s): Daft, Marcic

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CHAPTER 0 - INTRODUCTION MULTIPLE CHOICE 1. What does the executive function include for the entire system? a. direction c. coordination b. organization d. all of these ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Managers Perform the Executive Function KEY: Bloom's: Knowledge 2. Which of the following are examples of bad management at a societal level? a. lost business b. not trusting others to make good judgements c. Wall Street meltdown d. all of these ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Skilled Managers are Essential KEY: Bloom's: Analysis 3. How do you manage yourself? a. individual problem solving c. motivating people b. linking - networking, collaborating d. communicating ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: What Does it Take to be a Skilled Manager? KEY: Bloom's: Comprehension 4. New managers are often surprised at how ___ management is. a. rewarding c. difficult b. “people involved” d. easy ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Refle ctive Thinking LOC: DISC: Operations Management TOP: Why is Good Management So Difficult? KEY: Bloom's: Comprehension 5. “Be friendly, be liked”, a network builder, and initiates changes for better performance all describe ____. a. expectations based on non -management job b. reality of the manager’s job c. a specialists job d. none of these ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Why is Good Management So Difficult? KEY: Bloom's: Analysis 6. Managers who want to advance their careers pay attention to developing ____. a. soft skills c. technical skills b. hard skills d. industry trends ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Learning Management Skills KEY: Bloom's: Knowledge 7. What are the three major sections of the book? a. becoming an ethical manager, managing teams, learning about yourself b. managing coworkers, competitors, and managers c. managing your team, yourself, and relationships d. teamwork, cooperation, effort ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Framework for the Book KEY: Bloom's: Comprehension 8. Which skill focuses on how to get work done? a. managing your team c. managing your relationships b. managing yourself d. all of these ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Framework for the Book KEY: Bloom's: Comprehension 9. Building block 1 is a learning challenge based ____. a. on a hypothetical example c. on calculation b. on a real -world problem d. on experience ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Framework for the Book KEY: Bloom's: Knowledge 10. Building block 7 has what elements? a. video incidents b. read text c. case incidents d. write down new insights and skills gained from the chapter ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Framework for the Book KEY: Bloom's: Comprehension CHAPTER 1 - YOUR MANAGER STRENGTHS AND WEAKNESSES TRUE/FALSE 1. Tami Heim, vice president of Thomas Nelson Publishers in Nashville, TN, believes managers can do their best work when they know and apply their strengths. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Motivation Concepts TOP: Discover Knowledge KEY: Bloom's: Application 2. Most people have a very accurate view of themselves. ANS: F PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Motivation Concepts TOP: Discover Your Strengths KEY: Bloom's: Comprehension 3. Having emotional control means that someone will inspire respect and admiration, and will be able to meet challenges and solve problems. ANS: F PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Ten Strengths Related to Manager Pe rformance KEY: Bloom's: Comprehension 4. A person with agility would not get frustrated if someone came by unannounced when he was trying to make dinner. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Ten Strengths Re lated to Manager Performance KEY: Bloom's: Comprehension 5. Personal constraints typically fall into three basic groups. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: What About Personal Weak Points or Limitations? KEY: Bloom's: Knowledge 6. John is a manager at IBM. He does not have very good communication skills and his work relationships are not the best either. Despite these issues, John could still be a good manager. ANS: F PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Group Dynamics TOP: What About Personal Weak Points or Limitations? KEY: Bloom's: Application 7. If you never feel good enough about your managerial abilities, you will not have much success. ANS: T PTS: 1 DIF: Moderat e NAT: BUSPROG: Communication LOC: DISC: Group Dynamics TOP: Six Killer Constraints KEY: Bloom's: Comprehension 8. Someone who plays Mr. Spock tends to be very into science fiction and is not in touch with reality. ANS: F PTS: 1 DIF: Easy NAT: BUSPROG : Reflective Thinking LOC: DISC: Group Dynamics TOP: Six Killer Constraints KEY: Bloom's: Knowledge 9. An example of self -management is when someone can resist the urge to spend their paycheck immediately in order to save for something they really want , such as a new car. ANS: T PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Application 10. An example of emotional contagion means that if you have a smile on your face, other people will see that and it will improve their mood. ANS: T PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Use Emotional In telligence to Avoid the Killer Constraints KEY: Bloom's: Application MULTIPLE CHOICE 1. You will develop into an effective manager more quickly if you ____. a. discover your strengths and learn to apply them b. listen more c. discover your weaknesses and apply them d. work more hours ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Knowledge 2. Warren Buffet finds ____ so fun he would do it for free. a. making money c. working b. investing d. giving speeches ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Knowledge 3. ____ are your naturally recurring patterns of thought, feeling, or behavior. a. Abilities c. Skills b. Interests d. Talents ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Knowledge 4. How do you turn facts and information into knowledge? a. use your talents b. focus on them and think about them c. link them to experience and apply them d. study them ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Analysis 5. What term refers to accumulated knowledge that has been formalized into behavior steps needed to adequately perform an activity? a. skills c. knowledge b. talents d. strengths ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Comprehension 6. Why is it important to discover your strengths? a. people tend to know their strengths accurately b. people tend to be in a form of denial about themselves c. people tend to focus on the negative d. people tend to underachieve ANS: B PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Synthesis 7. Which term describes the shift in psychology from negative aspects to people’s strengths? a. improvement psychology c. strength psychology b. Seligman psychology d. positive psychology ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Knowledge 8. How many personal strengths exist according to Martin Seligman? a. 6 c. 48 b. 24 d. 12 ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Knowledge 9. Which of the following criteria would be included in a person’s signature strength? a. sense of ownership of the strength b. rapid learning curve when using the strength c. feeling of excitement about the strength d. all of these ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Analysis 10. Alan likes work where he has human interaction, as he has good people skills. However, his current job is data entry and has almost no human interaction. What should Alan do to improve his situation? a. change to a job that has human interaction b. learn to like data entry c. improve at data entry d. none of these actions would help Alan ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Application 11. ____ means that people feel they are being effective and making a positive contribution. a. Positive -efficacy c. Self-efficacy b. Self-control d. Self-confidence ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Comprehension 12. No one can be good at everything, but everyone has ____. a. some area of strength c. self-control b. some efficacy d. self-confidence ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Ten Strengths Related to Manager Performance KEY: Bloom's: Knowledge 13. ____ is the foundation for many important manager behaviors. a. Objectivity c. Focus b. Emotional control d. Self-confidence ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Ten Strengths Related to Manager Performance KEY: Bloom's: Knowledge 14. Managers who are low on _____ may be easily hurt by criticism. a. objectivity c. focus b. emotional control d. self-confidence ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Ten Strengths Related to Manager Performance KEY: Bloom's: Analysis 15. Sean has a paper due on Tuesday. It is Monday evening and Sean has stopped working on his paper because a TV show he likes is on. Which attribute does Sean need to improve? a. object ivity c. focus b. self-restraint d. self-confidence ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Ten Strengths Related to Manager Performance KEY: Bloom's: Application 16. A manager low on ____ may be insensitive to the needs of other people or stay isolated while working on tasks of personal importance. a. objectivity c. initiative b. relationship building d. self-confidence ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Ten Strengths Related to Manager Performance KEY: Bloom's: Knowledge 17. _____ refers to the ability to look forward and define a goal or vision for the future. a. A goal -directed mindset c. Initiative b. Relationship building d. Ability to organize ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Ten Strengths Related to Manager Performance KEY: Bloom's: Comprehension 18. People with a high ____ can clearly identify the activities and arrange the resources needed to accomplish plans and goals. a. goal-directed mindset c. initiative b. relationship building attitude d. ability to organize ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Ten Strengths Related to Manager Performance KEY: Bloom's: Comprehension 19. Which strength describes someone who is almost always on time for appointments? a. goal-directed mindset c. agility b. time management skill d. ability to organize ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Ten Strengths Related to Manager Performance KEY: Bloom's: Knowledge 20. What trait would best suit a manager in a situation where an unexpected event occurs? a. goal-directed mindset c. agility b. time management d. ability to organize ANS: C PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Ten Strengths Related to Manager Performance KEY: Bloom's: Synthesis 21. It is important to recognize your ___ in addition to your strengths. a. threats c. scores b. opportunities d. weaknesses ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: What About Personal Weak Points or Limitations? KEY: Bloom's: Comprehension 22. What says that every system or process has at least one weakness that prevents it from achieving maximum performance? a. theory of constraints c. theory of management b. theory of opportunities d. theory of weaknesses ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: What About Personal Weak Points or Limitations? KEY: Bloom's: Comprehension 23. Imagine the following situation: You have to bake a cake. You have milk, eggs, and sugar. You are missing o ne ingredient, flour. Which ingredient is the constraint? a. eggs c. flour b. sugar d. milk ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: What About Personal Weak Points or Limitations? KEY: Bloom's: Application 24. In which of the following categories do personal constraints belong? a. minor constraints that don’t affect work b. constraints that managers can hire someone else to do for them c. major constraints that can prevent a manager from performing as needed d. all of these ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: What About Personal Weak Points or Limitations? KEY: Bloom's: Analysis 25. What is a good way to mitigate a managerial weakness? a. recognize and admit the weakness b. pretend the weakness doesn’t exist c. get help from a therapist d. all of these ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: What About Personal Weak Points or Limitations? KEY: Bloom's: Comprehension 26. What is one of the most important constraints on being an effective manager? a. being on time c. not wasting resources b. lack of people skills d. not being agile enough ANS: B PTS: 1 DIF: Easy NAT: BUS PROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: What About Personal Weak Points or Limitations? KEY: Bloom's: Knowledge 27. Which term would most likely describe an unsuccessful manager? a. good communication skills c. good with people b. good work relationship d. arrogant ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: What About Personal Weak Points or Limitations? KEY: Bloom's: Knowledge 28. Which term means that the manager did no t have sufficient training or was in over her head? a. delegation and empowerment breakdown b. person -job mismatch c. poor planning practices d. unable to develop teamwork ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: What About Personal Weak Points or Limitations? KEY: Bloom's: Knowledge 29. Why did Ruth and Gary Namie found the Workplace Bullying Institute? a. managers who have delegation and empower ment breakdown b. to bring awareness to what bullying is and isn’t c. they know first hand how damaging it can be to work for a boss who is a bully d. they go to schools to talk about bullying ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Group Dynamics TOP: Six Killer Constraints KEY: Bloom's: Comprehension 30. The ____ are more than a poorly developed skill or weakness in a key managerial area. a. killer constraints c. both of these b. fatal flaws d. neither of these ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Group Dynamics TOP: Six Killer Constraints KEY: Bloom's: Knowledge 31. Which constraint would belong to a manager who sabotages his own career? a. never feeling good enough c. running roughshod over others b. being a marshmallow d. playing Mr. Spock ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Group Dynamics TOP: Six Killer Constraints KEY: Bloom's: Knowledge 32. Which constraint would describe a manager who is too nice? a. never feeling good enough c. running roughshod over others b. being a marshmallow d. playing Mr. Spock ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Group Dynamics TOP: Six Killer Constraints KEY: Bloom's: Knowledge 33. A manager who ____ might walk through the hallways of the office literally carrying a baseball bat to symbolize his toughness. a. never feels good enough c. runs roughshod ove r others b. is a marshmallow d. plays Mr. Spock ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Group Dynamics TOP: Six Killer Constraints KEY: Bloom's: Application 34. People who are ____ are not able to recognize the role of human feelings in an organization. a. playing Mr. Spock c. running roughshod over others b. being a marshmallow d. never feeling good enough ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Group Dynamics TOP: Six Killer Constraints KEY: Bloom's: Knowledge 35. Which of the following characteristics describe someone who has low self -control? a. able to focus on long term goals c. does not switch jobs often b. does not make impulse purchases d. none of these ANS: D PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Six Killer Constraints KEY: Bloom's: Synthesis 36. Which of the following describes someone who is overly critical? a. not bothered by someone’s lack of reason b. doesn’ t worry too much about other’s appearance c. commonly finds the faults in someone d. thinks that people are generally straightforward with what they mean ANS: C PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Six Killer Constraints KEY: Bloom's: Synthesis 37. ____ refers to a person’s ability to perceive, identify, understand and successfully manage emotions in self and others. a. Relationship intelligence c. Emotional intelligence b. Self-control d. Emotional control ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Knowledge 38. How many fundamental categories of emotional intelligence are there? a. 4 c. 5 b. 3 d. 6 ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Knowledge 39. Aware of own feelings, believes in self, and welcomes criticisms describes which emotional intelligence category? a. self-awareness c. self-management b. social awareness d. relationship management ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Analysis 40. ____ is the basis of all other competencies. a. Self-awareness c. Self-management b. Social awareness d. Relationship management ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Knowledge 41. Managers with a high level of _____ learn to trust their “gut feelings.” a. self-awareness c. self-management b. social awareness d. relationship management ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Knowledge 42. _____ includes the ability to control disruptive, u nproductive, or harmful emotions. a. Self-awareness c. Self-management b. Social awareness d. Relationship management ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Comprehension 43. Self-management is best learned at what age? a. middle age c. elderly b. adolescence d. young children ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Knowledge 44. What characteristics are included in self -management? a. conscientiousness c. persistence b. desire d. all of these ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Analysis 45. _____ relates to one’ s ability to understand others. a. Self-awareness c. Self-management b. Social awareness d. Relationship management ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Knowledge 46. Which of the following characteristics describe someone who is socially aware? a. practices empathy c. understands other’s perspectives b. senses other’ s emotions d. all of these ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Analysis 47. Managers should engage in ____, which is displaying compassion, concern and a helpful attitude toward others without becoming so wrapped up in other’s emotions that it clouds their judgement. a. professional intimacy c. social management b. emotional contagion d. all of these ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Knowledge 48. _____ refers to the ability to connect with others and build positive relationships. a. Self-awareness c. Self-management b. Social awareness d. Relationship management ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Knowledge 49. _____ makes up two -thirds of what is different between an average and top performing manager. a. Social pattern recognition c. Emotional competence b. Social awareness d. Relationship management ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Knowledge 50. ____ means that managers who are able to maintain balance and keep themselves mo tivated can serve as positive role models to help motivate and inspire those around them. a. Social pattern recognition c. Emotional competence b. Emotional contagion d. Relationship management ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Knowledge SHORT ANSWER 1. How is a talent turned into a strength? ANS: A talent becomes a strength when it is suppo rted by knowledge and skills. Knowledge is facts and information linked together to become meaningful. Skills are accumulated knowledge that have been formalized into behavior steps needed to adequately perform a task. PTS: 1 DIF: Challenging NAT: BUSPROG : Reflective Thinking LOC: DISC: Leadership Principles TOP: Discover Your Strengths KEY: Bloom's: Synthesis 2. What does the term emotional control mean? ANS: Emotional control is the ability to keep one’ s emotions in check so that they don’t interfere with relationships and goal attainment. PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Ten Strengths Related to Manager Performance KEY: Bloom's: Knowledge 3. What is the theory of constraints? ANS: The theory of constraints says that every system or process has one or a few weaknesses that prevent it from achieving maximum performance. The weakness acts as a serious limitation on the system’s performance. PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: What About Personal Weak Points or Limitations? KEY: Bloom's: Comprehension 4. List and describe the fundamental categories of emotional intelligence. ANS: 1. Self -awareness: aware of own feelings, knows strengths/weaknesses, believes in self, welcomes criticism/advice 2. Social awareness: understands informal structure, shows empathy, helping orientat ion, social pattern recognition 3. Self -management: positive outlook, adaptability, initiates goals, keeps commitments 4. Relationship management: airs conflicts, gives feedback/develops others, catalyzes change, persuasiveness PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Use Emotional Intelligence to Avoid the Killer Constraints KEY: Bloom's: Comprehension ESSAY 1. List and explain three of the ten strengths related to manager performance. ANS: 1. Self -confidence refers to assurance in one’s own ideas, judgements, and capabilities 2. Emotional control is the ability to keep one’s emotions in check so that they don’ t interfere with relationships and goal attainment. 3. Focus is keeping your attention focused on a topic. 4. Objectivity is observing other people and situations impartially. 5. Relationship building involves getting things done through other people. 6. Initiative means having a strong capacity to begin an activity without procrastinating. 7. Goal directed mindset is the ability to look forward and define a goal or vision for the future, then formulate plans and action steps needed to accomplish it. 8. Abi lity to organize is organizing the activities and resources needed to accomplish the plan and goal. 9. Time management is the ability to be on time for appointments and dependably meet deadlines. 10. Agility means that you can change course and plans when faced with setbacks or mistakes. PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Ten Strengths Related to Manager Performance KEY: Bloom's: Knowledge 2. Explain the three basic groups of personal constraints.Give an example of each one. ANS: Three groups are: 1. Minor constraints that don’t affect work or management ability. An introverted college professor is common so introversion is not a key constra int on performance. 2. Constraints that a manager can hire someone else to do. If a manager is disorganized, he can hire an assistant to organize his calendar. 3. Major constraints that prevent a manager from performing as needed. Dishonesty would be consi dered a major constraint. PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: What About Personal Weak Points or Limitations? KEY: Bloom's: Synthesis 3. Why is never feeling good enough detrimental to a manag er’s career? ANS: Someone who never feels good enough sabotages their own career and happiness. Their lack of confidence reflects an underlying fear or insecurity. Without self -esteem a manager will second -guess himself and be afraid to take charge. This causes his team to have a below average performance. Additionally, negative self -judgments will seriously limit creativity and initiative. PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: What About Personal Weak Points or Limitations? KEY: Bloom's: Evaluation CHAPTER 2 - LEARNING ABOUT YOURSELF TRUE/FALSE 1. The beginning of the chapter gives a story about John Bearden, who sold his real estate company in Canada. John hired a personal coach when he decided to re -start his career, and the coach had John complete a test called the ENTJ indicator test. ANS: F PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Discover Knowledge KEY: Bloom's: Application 2. Self-awareness is essential to being an effective manager. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Know Yourself KEY: Bloom's: Knowledge 3. Most management experts agree that knowing who you are is not essential to be an effective leader. ANS: F PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: The Importance of Self -Awareness KEY: Bloom's: Compreh ension 4. In the Johari Window, the “open”quadrant represents information that is known to self but not known to others. ANS: F PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: The Importance of Self -Awareness KEY: Bloom's: Knowledge 5. An example of an unknown issue could be things like illnesses or repressed feelings. ANS: T PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: The Importance of Self -Awareness KEY: Bloom's : Application 6. Personality is the set of unseen characteristics that underlie a relatively unstable pattern of behavioral response to people, ideas, and circumstances. ANS: F PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: HRM TOP: Key Individual Differences KEY: Bloom's: Knowledge 7. Simon is normally a quiet guy, but when he is at a party with other outgoing people, he will talk more and crack jokes because he self -monitors. ANS: T PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Key Individual Differences KEY: Bloom's: Application 8. Extroverts gain energy from being around people and interacting with others whereas introverts gain energy when away from other people. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Key Individual Differences KEY: Bloom's: Comprehension 9. Instrumental values are sometimes called terminal values. ANS: F PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Underlying Values KEY: Bloom's: Knowledge 10. Abraham Maslow refers to the mastery of any skill as conscious competence. ANS: F PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Using Self -Awareness to Build Management Skills KEY: Bloom's: Knowledge MULTIPLE CHOICE 1. In the introduction story about John Bearden, what enabled John to discover the productive and nonproductive patterns and preferences of which he was not aware? a. therapy with his personal coach c. worked on his weaknesses b. systematic self -inquiry d. working more hours ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Analysis 2. It is difficult to see one’s own characteristics ____. a. objectively c. clearly b. subjectively d. all of these ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Know Yourself KEY: Bloom's: Knowledge 3. ___ means being aware of the internal aspects of one’s nature. a. Objectivity c. Self-thought b. Internal awareness d. Self-awareness ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Know Yourself KEY: Bloom's: Knowledge 4. If you are a natural at math and dislike counseling people, which career would be best for you? a. Bus driver c. Therapist b. Financial analyst d. Dentist ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Know Yourself KEY: Bloom's: Application 5. Numerous philosophers and behavioral scientists have pointed to the importance of ___ for living a full, rewarding life. a. education c. self-knowledge b. relationships d. money ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: The Importance of Self -Awareness KEY: Bloom's: Comprehension 6. Studies show that people would much rather follow someone they ____, even when they disagree with that person’s viewpoint, than someone who frequently shifts her ideas. a. think is powerful c. believe in b. look up to d. can count on ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: The Importance of Self -Awareness KEY: Bloom's: Knowledge 7. How can you enhance your self -awareness? a. solicit feedback c. self-disclose b. self-diagnose d. all of these ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: The Importance of Self -Awareness KEY: Bloom's: Application 8. What term means “our perceptions of ourselves are shaped partly by how oth ers perceive us”? a. social mirror c. person mirror b. self-diagnose d. mirror diagnosis ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: The Importance of Self -Awareness KEY: Bloom's: Knowledge 9. What term means “using self -inquiry and reflection to gain insights into yourself from self -assessment results”? a. soliciting feedback c. self-disclosure b. self-diagnosis d. social mirror ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: The Importance of Self -Awareness KEY: Bloom's: Knowledge 10. Sarah writes daily in a journal to record her thoughts of what is going well in her life. What method of self-awareness is Sa rah using? a. soliciting feedback c. self-disclosure b. self-diagnose d. all of these ANS: B PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: The Importance of Self -Awareness KEY: Bloom's: Application 11. ____ means sharing your fears, thoughts, emotions and concepts of yourself with others. a. Soliciting feedback c. Self-disclosure b. Self-diagnose d. all of these ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: The Importance of Self -Awareness KEY: Bloom's: Knowledge 12. People who practice ____ to others are emotionally healthier and happier than people who don’t tell others about their life. a. soliciting feedback c. self-disclosure b. self-diagnosis d. self-infliction ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: The Importance of Self -Awareness KEY: Bloom's: Comprehension 13. ____ is a tool managers can use to move toward greater transparency and alignment with others. a. Luham Window c. Joseph Luft Window b. Harry Ingham Window d. Johari Window ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: The Importance of Self -Awareness KEY: Bloom's: Knowledge 14. Which quadrant of the Johari Window includes things that are known about an individual by others but are unknown to the indiv idual himself? a. I c. III b. II d. IV ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: The Importance of Self -Awareness KEY: Bloom's: Knowledge 15. Which quadrant of the Johari Window is know as the “blind” quadrant? a. I c. III b. II d. IV ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: The Importance of Self -Awareness KEY: Bloom's: Knowledge 16. Which quadrant of the Johari Window represents things that an individual knows about himself but keeps hidden from others? a. open c. hidden b. blind d. unknown ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: The Importance of Self -Awareness KEY: Bloom's: Knowledge 17. How can people shrink the unknown quadrant of the Johari Window? a. seeking feedback from others c. neither of these b. disclosing more about themselves d. both of these ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: The Importance of Self -Awareness KEY: Bloom's: Analysis 18. Which of the following are not one of the four keys to self -awareness? a. motivation c. thinking style b. personality d. interaction with the world ANS: A PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Synthesis 19. ____ is the set of unseen characteristics and thought processes that underlie a relatively stable pattern of behavioral response to people, ideas, and circumstances. a. Motivation c. Thinking style b. Personality d. Interaction with the world ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Knowledge 20. What model of personality groups the myriad of personality traits into the main key dimensions? a. Four Key Model c. Big Four Model b. Johari Window Model d. Big Five Model ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Knowledge 21. Someone low on ____ might come across as withdrawn and quiet. a. conscientiousness c. extraversion b. agreeableness d. introversion ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Comprehension 22. Sidd is a good natured, likeable, and cooperative person. Sidd is high in ____. a. conscientiousness c. extraversion b. agreeableness d. emotional stability ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Application 23. A person low in ____ is disorganized, unreliable, and easily distracted. a. conscientiousness c. extraversion b. agreeableness d. emotional stability ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Knowledge 24. _____ is the degree to which a person has a broad range of interests and is curious. a. Openness to experience c. Extraversion b. Agreeableness d. Emotional stability ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Knowledge 25. Which trait(s) would benefit a sales manager most? a. Openness to experience c. Conscientiousness, Extraversion b. Agreeableness, Extraversion d. Emotional stability ANS: B PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Evaluation 26. The ability to adjust behavior relative to shifting demands of work or social situations is called _____. a. Herrmann monitoring c. self-monitoring b. behavior adjustability d. emotional stability ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Knowledge 27. A person’s ____ is how they perceive, process and use information, which affects how they solve problems and make decisions. a. cognitive style c. self-monitoring b. behavior adjustability d. thinking style ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Knowledge 28. The left side of the brain processes ____ and the right side processes ____. a. logical thoughts; creative thoughts c. details; quantitative thoughts b. creative thoughts; logical thoughts d. visual images; written language ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Comprehension 29. What model breaks down a person’s thinking style into four quadrants? a. Four Key Model c. Whole Brain Model b. Johari Window Model d. Big Five Model ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Knowledge 30. According to Herrmann’s Whole Brain Model, which quadrant deals with planning, organizing facts and reviewing details? a. Quadrant A c. Quadrant C b. Quadrant B d. Quadrant D ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Comprehension 31. According to Herrmann’s Whole Brain Model, a person with a ____ preference is imaginative and likes to take risks. a. Quadrant A c. Quadrant C b. Quadrant B d. Quadrant D ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Knowledge 32. Vanessa is a high level manager in her company. Which brain quadrant should most of her thoughts come from? a. Quadrant A b. she should have a balanced thinking style c. Quadrant C d. she should not follow any of the 4 quadrants ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Application 33. The ____ provides a way of measuring differences among individuals in their psychological preferences for how they interact with others and perceive the world. a. Johari Window c. MITB b. Big 5 Model d. MBTI ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Knowledge 34. According to the Myers -Briggs Type Indicator assessment, ____ identifies how a person absorbs information. a. introversion versus extraversion c. thinking versus feeling b. sensing versus intuition d. judging verses perceiving ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Knowledge 35. According to the Myers -Briggs Type Indicator assessment, ____ relates to how a person makes decisions, especially whether emotions play a role. a. introversion versus extraversion c. thinking versus feeling b. sensing versus intuition d. judging verses perceiving ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Knowledge 36. ____ type people are in the majority in fields where the focus is on the immediate and tangible. a. Perceiving c. Intuition b. Judging d. Sensing ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Comprehension 37. What preference(s) seem to be most strongly associated with successful management? a. Thinking c. Thinking and Judging b. Judging d. Sensing and Extraversion ANS: C PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Analysis 38. ____ are fundamental beliefs that individual considers to be import ant, that are stable over time, and that influence behavior. a. Values c. Instrumental values b. End values d. Attitudes ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Underlying Values KEY: Bloom's: Knowledge 39. End values are sometimes called ____. a. behavioral values c. instrumental values b. beliefs d. terminal values ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Underlying Values KEY: Bloom's: Knowledge 40. In the United States, ____ is highly valued and reinforced by many institutions. a. wisdom c. self-control b. independence d. salvation ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Underlying Values KEY: Bloom's: Knowledge 41. ___ means management that provides a shared foundation of ethical values and beliefs that guide individual behavior and organizational acti ons. a. Values -based management b. Ethics -based management c. Self-oriented values management d. Community -oriented values management ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Ethical Responsibilities TOP: Underlying Values KEY: Bloom's: Knowledge 42. Which of the following is NOT one of the four fundamental values for ethical organizations? a. accountability c. trust b. caring d. independence ANS: D PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Ethical Responsibilities TOP: Underlying Values KEY: Bloom's: Analysis 43. What term means putting the interests of other’s ahead of one’s own? a. accountability c. trust b. caring d. independence ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Ethical Responsibilities TOP: Underlying Values KEY: Bloom's: Knowledge 44. As a manager, you communicate the values you want to guide employees primarily by your ___ _. a. words c. emotions b. thoughts d. actions ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Ethical Responsibilities TOP: Underlying Values KEY: Bloom's: Knowledge 45. What product did CEO of Steelcase, Jim Hackett, recall due to potential safety issues? a. panels for cubicles or floor -to-ceiling walls b. structural steel c. carpeting d. none of these ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Ethical Responsibilities TOP: Underlying Values KEY: Bloom's: Knowledge 46. Learning ____ is where self -awareness really pays off. a. conscious competence c. soft skills b. hard skills d. unconscious competence ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Using Self -Awareness to Build Management Skills KEY: Bloom's: Knowledge 47. When you are so practiced at doing something well that it occurs correctly without thinking, you have ____. a. conscious competence c. soft skills b. hard skills d. unconscious competence ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Using Self -Awareness to Build Management Skills KEY: Bloom's: Knowledge 48. Mr. Smith is just starting to learn how to drive a car. At this time, he is ____. a. consciously incompetent c. unconsciously incompetent b. competent d. unconsciously competent ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Using Self -Awareness to Build Management Skills KEY: Bloom's: Application 49. When you discover that you need help to improve a skill, you have reached which stage of a new skill? a. consciously incompetent c. unconsciously incompetent b. competent d. unconsciously competent ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Using Self -Awareness to Build Management Skills KEY: Bloom's: Comprehension 50. How often do people typically skip the first the stages of a new skill before reaching stage 4? a. extremely rarely c. often b. sometimes d. never ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Using Self -Awareness to Build Management Skills KEY: Bloom's: Knowledge SHORT ANSWER 1. Why is self -awareness essential to being an effective manager? ANS: With self -awareness, you can put yourself in a position to employ your natural behaviors and enjoy a life of fewer struggles and more satisfaction. PTS: 1 DIF: Easy NAT: BUSPROG: Reflec tive Thinking LOC: DISC: Leadership Principles TOP: Know Yourself KEY: Bloom's: Knowledge 2. In a short summary, what is the Whole Brain Model and who developed it? ANS: The Whole Brain Model is a way to categorize how a person thinks, and it breaks this into 4 quadrants. The 4 quadrants consider left and right brain thinking, and also consider conceptual versus experiential thinking. The model was developed by Ned Hermann . PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Comprehension 3. What would someone who has an ESTJ personality be like? ANS: This person would be orderly, structu red, practical, and a good administrator or supervisor. Students’ answers may include more details. PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Synthesis 4. What did CEO of Steelcase, Jim Hackett, do that showed his integrity, and what was the result of his actions? ANS: Jim recalled the use of less -fire retardant panels for use in walls. The less -resistant panels would technically be allowed per regulations in some locations, but Jim knew that this could cause safety problems anyway, so he recalled even though it cost Ste elcase money. The result was that when the terrorist attacks on the Pentagon happened in 2001, the building burned much more slowly than if he allowed the less -resistant panels to have been sold. PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Ethical Responsibilities TOP: Underlying Values KEY: Bloom's: Application ESSAY 1. Explain what the Johari Window is. ANS: The Johari Window is a tool managers can use to move toward greater transparency and alignment with others. The 4 quadr ants each represent a self -awareness window. Quadrant 1: The “open” quadrant represents information known to the individual and is also known to others. Quadrant 2: The “blind” quadrant includes things that are known about an individual by others but are unknown to the individual himself. Quadrant 3: The “hidden” quadrant represents things that an individual knows about himself or herself but keeps hidden from others. Quadrant 4: The “unknown” quadrant represents things that are unknown both to the individual and to others in the group. PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: The Importance of Self -Awareness KEY: Bloom's: Synthesis 2. Explain the Big Five Model of Personality. ANS: The Big Five Model of Personality describe an individual’s extraversion, agreeableness, conscientiousness, emotional stability and openness to experience. 1. Extraversion: The degree to which a person is ou tgoing 2. Agreeableness: The degree to which a person is able to get along with others by being good -natured, likeable, cooperative, forgiving, understanding, and trusting. 3. Conscientiousness: The degree to which a person is careful, organized, self -disciplined, responsible, dependable, persistent, and achievement oriented. 4: Emotional Stability: The degree to which a person is calm, enthusiastic, positive, and self -confident rather than moody, fearful, negative, or insecure. 5. Openness to Experience: The degree to which a person has a broad range of interests and is curious, imaginative, and willing to consider new ideas. PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Analysis 3. Explain the Myers -Briggs Type Indicator Assessment. ANS: The Myers -Briggs Type Indicator Assessment (MBTI) provides a way of measuring differences among individuals in their psychological preferences for how they interact with oth ers and perceive the world. The assessment uses four pairs of attributes based on Jung’s concepts to classify people according to different personality types: 1. Introversion versus extraversion: Extraverted people gain energy from being around others and introverted people gain energy by being alone to focus on personal thoughts. 2. Sensing versus intuition: Sensing people gather information though the five senses and intuitive people rely on less direct perceptions. 3. Thinking versus feeling: Feeling typ es rely on their sense of right and wrong, and thinking types rely on logic as they try to be rational. 4. Judging versus perceiving: Judging people like certainty and closure, whereas perceiving people like enjoy ambiguity and multitasking. PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Key Individual Differences KEY: Bloom's: Analysis