(Test Bank) Introduction To Information Systems People, Technology And Processes

Wallace, 4

Computer Science & Engineering

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4th Edition

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1 Copyright © 2021 Pearson Education, Inc. Introduction to Information Systems, 4e (Wallace) Chapter 1 Information Systems and People 1) Information systems should meet compliance standards set by governments and other regulatory agencies, which may change from time to time and also vary by coun try or state. Answer: TRUE AACSB: Information Technology Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Easy 2) Commercially produced information systems are inept at handling back -office information needs. Answer: FALSE AACSB: Information Technology Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Easy 3) Information systems support data -driven decision making which draws on a large amount of data to reveal important trends and patterns. Answer: TRUE AACSB: Information Technology Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Easy 4) Business intelligence refers to all the information availa ble to managers, including information from sources beyond the organization's own information systems. Answer: TRUE AACSB: Information Technology Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Easy 5) The development and application of innovative information systems improve the operations of an organization; however, they do not lead to any competitive advantage. Answer: FALSE AACSB: Information Technology Chapter LO: 1: Describe the main roles tha t information systems play in organizations. Difficulty: Easy 6) Binary code for SOS is an example of knowledge. Answer: FALSE AACSB: Information Technology Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characte ristics that make information valuable. Difficulty: Moderate 2 Copyright © 2021 Pearson Education, Inc. 7) The binary code for SOS (01010011 01001111 01010011) can be considered data, while the code's meaning, interpreted as "HELP!" is knowledge. Answer: TRUE AACSB: Information Technology Chap ter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable. Difficulty: Easy 8) A news agency requires an immediate account of the casualties in an airplane accident for a news alert. In this situation, a quick, approximate report is preferred rather than a detailed, accurate report that requires considerable time to prepare. Answer: TRUE AACSB: Information Technology; Analytical Thinking Chapter LO: 2: Compare the terms data, infor mation, and knowledge, and describe three characteristics that make information valuable. Difficulty: Moderate 9) Timeliness adds value to information as a means of avoiding bias. Answer: FALSE AACSB: Information Technology; Analytical Thinking Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable. Difficulty: Easy 10) Systems such as Wikipedia, eBay, Craigslist, YouTube, Facebook, and Twitter would not exist without exten sive user -generated content from the community. Answer: TRUE AACSB: Information Technology Chapter LO: 3: Describe the four main components of an information system and the role that each plays. Difficulty: Moderate 11) Organizations implement informa tion systems to support and streamline business processes, but never to eliminate them. Answer: FALSE AACSB: Information Technology Chapter LO: 3: Describe the four main components of an information system and the role that each plays. Difficulty: Mode rate 12) If there is a pending legal case, businesses have a duty to destroy electronic files that might be relevant, including email. Answer: FALSE AACSB: Information Technology Chapter LO: 3: Describe the four main components of an information system and the role that each plays. Difficulty: Moderate 3 Copyright © 2021 Pearson Education, Inc. 13) Analysts can use software to simulate business processes and conduct "what if" experiments to assist with the analysis. Answer: TRUE AACSB: Information Technology; Analytical Thinking Chapter LO: 3: Describe the four main components of an information system and the role that each plays. Difficulty: Easy 14) The study of information systems —how people, technology, processes, and data work together—is referred to as management information systems (MIS). Answer: TRUE AACSB: Information Technology Chapter LO: 4: Identify several research areas in the discipline of management information systems (MIS). Difficulty: Easy 15) The psychology of group dynamics invariably shifts positively when team me mbers use online tools to communicate. Answer: FALSE AACSB: Information Technology Chapter LO: 4: Identify several research areas in the discipline of management information systems (MIS). Difficulty: Easy 16) In certain situations, such as fund -raising for an NGO, information systems are not useful. Answer: FALSE AACSB: Information Technology Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information syst ems knowledge. Difficulty: Easy 17) The chief information officer (CIO) heads the IT department in most organizations. Answer: TRUE AACSB: Information Technology Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as w ell as information technology departments, depend on information systems knowledge. Difficulty: Easy 18) Disconnects in communication between IT staff and others in the organization often arise because of the jargon barrier. Answer: TRUE AACSB: Informa tion Technology Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as well as information technology departments, depend on information systems knowledge. Difficulty: Easy 4 Copyright © 2021 Pearson Education, Inc. 19) The close integration of information techno logy and strategy with every aspect of business means that every employee could be considered an "information officer." Answer: TRUE AACSB: Information Technology Chapter LO: 5: Provide examples of how business, nonprofit, and government managers, as we ll as information technology departments, depend on information systems knowledge. Difficulty: Moderate 20) Compared to older information systems, privacy breaches in modern information systems involve less risk and affect fewer people. Answer: FALSE AACSB: Information Technology Chapter LO: 6: Explain how information systems present both promises and perils, and also pose ethical questions. Difficulty: Easy 21) Which of the following is a function of accounting information systems? A) tracking accou nts receivable B) designing service delivery systems C) developing induction processes for new hires D) creating business diversification strategies Answer: A AACSB: Information Technology Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Easy 22) Which of the following events led to tighter standards for accounting practices and a demand for more transparency in reporting? A) the global financial crisis of 2009 B) the decreasing popularity of net -bankin g C) the Great Depression D) the increasing nationalization of private assets Answer: A AACSB: Information Technology Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Easy 5 Copyright © 2021 Pearson Education, Inc. 23) Which of the following i s a function of operations management? A) building and maintaining customer relationships and supporting the processes that underlie them B) improvement of systems and processes which the organization uses to deliver its goods and services C) formulating a strategy for business diversification D) introducing a new product Answer: B AACSB: Information Technology Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Moderate 24) Which of the following statemen ts is true of information systems? A) Information systems are involved in tracking employee payroll, taxes, benefits, and timesheets. B) Information systems are inadequate at tracking movable assets, off -site resources, and inventories. C) Most organizatio ns don't require information systems to handle their back -office information needs. D) Organizations avoid moving information system functions to service providers or outsourcing them. Answer: A AACSB: Information Technology Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Moderate 25) The use of information systems in achieving excellence in operations can result in ________. A) higher cost savings B) improved organizational justice C) increased brand dilution D) increased employee turnover Answer: A AACSB: Information Technology Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Easy 26) Customer relationship management systems ________. A) build cus tomer relationships, enhance loyalty, and manage interactions with customers B) need a sales system that identifies each product in the shopper's basket, tallies the total, feeds the data to the inventory system, and accepts various kinds of payment C) foc us mainly on supply chain issues D) offer an alternative to brick -and-mortar retail stores Answer: A AACSB: Information Technology; Analytical Thinking Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: E asy 6 Copyright © 2021 Pearson Education, Inc. 27) The success of web -based shopping hinges on ________. A) building stronger customer relationships and identifying the unique needs of each customer B) building a reputation for exclusivity by offering a limited number and smaller variety of goods C) denying customers the opportunity to return goods D) reducing security and identification checks and increasing the modes of payment available Answer: A AACSB: Information Technology Chapter LO: 1: Describe the main roles that information systems pla y in organizations. Difficulty: Moderate 28) How do web -based online self -service applications transform an organization's relationships with its customers? A) They reduce customer -service facilities available to a customer but increase the quality of available facilities. B) They help educate customers on the business processes of the company. C) They ensure that no customers ever have to phone the company. D) They free customers from many time -consuming phone calls. Answer: D AACSB: Information Techn ology Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Moderate 29) The information managers use to make decisions, which can come from many sources beyond the organization's own information systems, is called ________. A) intuitive decision making B) social networking C) data -driven decision making D) business intelligence Answer: D AACSB: Information Technology Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Easy 30) Decision making that draws on billions of pieces of aggregated information to reveal important trends and patterns is called ________. A) intuitive decision making B) uninformed decision making C) unstructured decision making D) data -driven decision making Answer: D AACSB: Information Technology Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Easy 7 Copyright © 2021 Pearson Education, Inc. 31) Walking Together, an NGO, uses historical trends to determine in which month the amount given as donations is the highest, and then sets the dates for its donation drives based on the trends. This is an example of ________. A) data -driven decision making B) intuitive decision making C) customer relationship management D) business proce ss reengineering Answer: A AACSB: Information Technology; Analytical Thinking Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Difficult 32) ________ refers to the information that managers draw from b oth the company's own information systems and external sources to make decisions. A) Business intelligence B) Entrepreneurship C) Corporate governance D) Artificial intelligence Answer: A AACSB: Information Technology Chapter LO: 1: Describe the main ro les that information systems play in organizations. Difficulty: Easy 33) Play -e-ball, a company that creates games for gaming consoles, gathers data from the information systems of its partners, suppliers, and distributors. It uses this data along with internal data to develop different games for different consumer demographics, and it targets the most profitable segments. Which of the following is illustrated in this scenario? A) user -generated content B) business intelligence C) inventory management D) virtual collaboration Answer: B AACSB: Information Technology; Analytical Thinking Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Difficult 34) Which of the following reasons led to the popularity of social networking sites? A) These sites could be used without the internet or WiFi connections. B) These sites only supported asynchronous communication. C) These sites did not require any security. D) These sites enabled the sharing of news, photos, vide os, and tidbits easily. Answer: D AACSB: Information Technology Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Moderate 8 Copyright © 2021 Pearson Education, Inc. 35) Which of the following is a concern regarding information systems that sup port virtual teamwork? A) the lack of social networking capabilities B) the restriction of simultaneous users C) the relative stage of infancy of such systems D) the inability to use video conferencing Answer: C AACSB: Information Technology Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Moderate 36) Which of the following statements is true of information systems that support collaborative human activities? A) These information systems do not yet hav e tools for document management, project updates, issue tracking, and shared calendars. B) These systems, besides being complex and difficult to implement, offer minimal returns on investment. C) These systems, being in their early stages, offer a framewor k for more improvements and features to be included. D) These systems are equipped with enough sophisticated technology to replace mature and complex systems such as decision support systems. Answer: C AACSB: Information Technology Chapter LO: 1: Descri be the main roles that information systems play in organizations. Difficulty: Moderate 37) Cadmia University is planning to start an online course called "Cultural Diversities." The university wants to develop an information system to support virtual, co llaborative education. Which of the following factors should be taken into account when developing the new system? A) the way students interact in an actual classroom setting B) the average time spent online by students C) the negative impact of social net working sites D) the religious sentiments of the students Answer: A AACSB: Information Technology; Analytical Thinking Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Difficult 38) Anything that gives a firm a lead over its rivals is called ________. A) economies of scale B) business growth C) break -even D) competitive advantage Answer: D AACSB: Analytical Thinking Chapter LO: 1: Describe the main roles that information systems play in organizations . Difficulty: Easy 9 Copyright © 2021 Pearson Education, Inc. 39) Which of the following statements is true of information systems (IS)? A) Despite the success of social networking, information systems have failed at improving virtual collaboration. B) The ability to provide companies with compet itive advantage makes IS a core feature of a company's strategic vision. C) IS, although versatile, is not beneficial for government agencies or voluntary organizations. D) Information systems are not a fundamental part of a company's strategic vision. Answer: B AACSB: Information Technology Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Moderate 40) Navi -devices Inc., a manufacturer of portable navigation devices, provides free traffic updates and id entifies the nearest parking spaces available with its latest device. It accomplishes this unique innovation by using GPS coordinates of subscribers and traffic data from radio stations. Which of the following is the most likely impact of this strategy? A) It will improve the company's operations management. B) It will improve their customer relationship management. C) It will lower their total revenue. D) It will provide the company with a competitive advantage. Answer: D AACSB: Information Technology; A nalytical Thinking Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Difficult 41) In Kansas, an athletics association is partnered with a university to identify talented youth across the state. They use an online test to ensure easy accessibility to students across the state. This is an illustration of ________. A) data -driven decision making B) strategic use of information systems C) use of business intelligence D) use of information systems for revenue generation Answer: B AACSB: Information Technology; Analytical Thinking Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Difficult 10 Copyright © 2021 Pearson Education, Inc. 42) Many students automate their email inboxes such that incoming mai ls are filtered with all junk mails sent directly to the spam folder. This saves time because they do not have to sort through the mails to find work -related mails. They also create a group mailing list for teams that makes it easier to send mails to the e ntire team instead of including their email addresses individually. In this scenario, the students are using information systems tools to ________. A) improve individual productivity B) keep his information secure C) transform his information D) make data -driven decisions Answer: A AACSB: Information Technology; Analytical Thinking Chapter LO: 1: Describe the main roles that information systems play in organizations. Difficulty: Difficult 43) Which of the following refers to individual facts or pieces of information? A) data B) bytes C) insights D) knowledge Answer: A AACSB: Information Technology Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable. Difficulty: Easy 44) Which of the following refers to facts that are assembled and analyzed to add meaning and usefulness? A) insights B) information C) content D) systems Answer: B AACSB: Information Technology Chapter LO: 2: Compare the terms data, information, and know ledge, and describe three characteristics that make information valuable. Difficulty: Easy 11 Copyright © 2021 Pearson Education, Inc. 45) On the continuum from data to information to knowledge, a single high -temperature reading of a patient at Patient First, a 24 -hour walk -in clinic in Florida, is a piece of ________. A) knowledge B) intuition C) evidence D) data Answer: D AACSB: Information Technology Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable. Difficult y: Moderate 46) Mark, a 22 -year-old with a viral infection, is admitted to a hospital. On the second day post - admission, a nurse takes a single high -temperature reading and enters it into the patient records information system. This single reading, when combined with Mark's other symptoms and previous medical records, becomes ________. A) business intelligence B) data C) information D) analysis Answer: C AACSB: Information Technology; Analytical Thinking Chapter LO: 2: Compare the terms data, informati on, and knowledge, and describe three characteristics that make information valuable. Difficulty: Difficult 47) An information system is used to centralize information related to voting behavior in Texas. One of the indicators measured by the system is t he average waiting time to vote. The time people spend waiting in line to vote at each polling booth is aggregated for each region. This is then used to create a graph that depicts the average waiting times by location. According to this scenario, which of the following refers to information on the continuum of data to information to knowledge? A) the waiting time of each voter B) a single cell in the information system's database C) the waiting time of a specific polling booth D) the graph with average wai ting times Answer: D AACSB: Information Technology; Analytical Thinking Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable. Difficulty: Moderate 12 Copyright © 2021 Pearson Education, Inc. 48) Robert, a stockbrok er, recommends that his clients buy and hold stock of Andersonz Corp. for a minimum period of six months and then sell them. His recommendation is based on a graph of the firm's fluctuating performance for the past three quarters and an analysis of other information. The basis of Robert's recommendations can be termed as ________. A) instinct B) facts C) knowledge D) assumptions Answer: C AACSB: Information Technology; Analytical Thinking Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valuable. Difficulty: Difficult 49) Which of the following statements is true of data, information, and knowledge? A) They blend together and form a continuum. B) They are mutually exclusive categ ories. C) They fail to help in understanding how information systems work. D) They are diverse terms and may not be used interchangeably. Answer: A AACSB: Information Technology Chapter LO: 2: Compare the terms data, information, and knowledge, and desc ribe three characteristics that make information valuable. Difficulty: Moderate 50) People pay a monthly subscription fee to financial service companies to get current stock prices that are updated every second. Which of the following characteristics of information does this highlight? A) timeliness B) accuracy C) completeness D) relevance Answer: A AACSB: Information Technology Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information v aluable. Difficulty: Easy 13 Copyright © 2021 Pearson Education, Inc. 51) Chloe's, a chain of supermarkets, is conducting a customer survey in its largest store, which is in California. Customers are asked to fill out questionnaires as they enter the store. The questionnaire is divided into secti ons that poll customers on the store's products and the e - commerce website. Which of the following is a drawback of the data collected through this poll? A) It is not authentic. B) It is incomplete because it does not poll e -commerce customers. C) It is no t timely. D) It is an unscientific method of collecting data. Answer: B AACSB: Information Technology; Analytical Thinking Chapter LO: 2: Compare the terms data, information, and knowledge, and describe three characteristics that make information valua ble. Difficulty: Difficult 52) ________ adds considerable value to information, particularly to avoid bias or spin. A) Timeliness B) Accuracy C) Relevance D) Completeness Answer: D AACSB: Information Technology Chapter LO: 2: Compare the terms data, i nformation, and knowledge, and describe three characteristics that make information valuable. Difficulty: Easy 53) Which of the following is a critical component of an information system? A) culture B) demographics C) processes D) ideas Answer: C AACSB: Information Technology Chapter LO: 3: Describe the four main components of an information system and the role that each plays. Difficulty: Easy 54) In an organization that is open to ideas from all employees, ________. A) it becomes tougher to impleme nt new information systems B) user -generated content is strictly restricted C) information systems based on ideas from employees will fail D) innovative concepts for information systems can come from any level Answer: D AACSB: Information Technology Chap ter LO: 3: Describe the four main components of an information system and the role that each plays. Difficulty: Moderate 14 Copyright © 2021 Pearson Education, Inc. 55) Which of the following statements is true of a successful information technology team in an organization? A) It uses focus group s exclusively to generate ideas rather than relying on other employees. B) It works closely with the staff from other functional areas of the organization. C) It discourages contributions and feedback from the users. D) It uses specialized jargon in its co mmunications with other employees. Answer: B AACSB: Information Technology Chapter LO: 3: Describe the four main components of an information system and the role that each plays. Difficulty: Moderate 56) Purple Stones, an interior decorator, has an o nline store to enable quicker purchase of its products. The website allows users to post reviews of products. This helps other customers evaluate the quality of a product before buying it. Which of the following is illustrated in this scenario? A) competit ive advantage B) artificial intelligence C) user -generated content D) economies of scale Answer: C AACSB: Information Technology; Analytical Thinking Chapter LO: 3: Describe the four main components of an information system and the role that each plays. Difficulty: Difficult 57) Which of the following websites predominantly features user -generated content? A) Flavors, an online shopping store that allows users to edit their profiles after registration B) WritingTips, a website that offers tips to amate ur writers C) PlayPen, an online store that sells kids' toys D) Foodmania, a website that allows its users to post their own food recipes and upload photos Answer: D AACSB: Information Technology; Analytical Thinking Chapter LO: 3: Describe the four mai n components of an information system and the role that each plays. Difficulty: Difficult 15 Copyright © 2021 Pearson Education, Inc. 58) Which of the following statements is true about user -generated content? A) It is driven by people and technology and does not require processes and data. B) It powers the generation of content in what has come to be known as Web 1.0. C) It makes up most of the information in systems such as eBay, Craigslist, and Wikipedia. D) It is often produced by professionals with the expectation of profit or remuneration. Answer: C AACSB: Information Technology Chapter LO: 3: Describe the four main components of an information system and the role that each plays. Difficulty: Moderate 59) Which of the following statements is true about information and communications technology? A) Increasingly, wireless transmission is favored because of its speed and flexibility although extra costs are incurred. B) Information and communications technology is a separate category and does not come under the IT component. C) Many developi ng countries that can't afford to install wireless transmissions are transforming their communications and expanding internet access by building copper -wired networks. D) The main role of the telecommunications component involves moving electronic signals from one place to another. Answer: D AACSB: Information Technology Chapter LO: 3: Describe the four main components of an information system and the role that each plays. Difficulty: Moderate 60) Which of the following statements is true of informatio n technology (IT)? A) Information technology includes hardware and software but excludes telecommunications. B) Anything capable of collecting, processing, storing, or displaying electronic data is potentially part of an information system. C) Telecommunic ations and networks should not be confused as a part of IT. D) The internet and the World Wide Web have hampered software creativity. Answer: B AACSB: Information Technology Chapter LO: 3: Describe the four main components of an information system and t he role that each plays. Difficulty: Moderate