(Test Bank) Organizational Behavior

Robbins,Judge, 19

Business

Test Bank

19th Edition

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Author(s): Robbins, Judge

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1 Copyright © 20 23 Pearson Education , Inc. Organizational Behavior, 19e (Robbins/Judge) Chapter 1 What Is Organizational Behavior? 1) ________ get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals. A) Assistants B) Managers C) Secretaries D) Interns E) Apprentices Answer: B Explanation: The defining characteristic of managers is that they get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 2) Jude Littleford, a manager at an environmental organization, is currently working on a global warming project. In addition to identifying which tasks related to creating awareness about the issue need to be done, Jude is also choosing the members of her team to engage with the public and to lobby the government. She is also assigning people as team members to ensure that tasks are undertaken on t ime. Which of the following categories of functions is Mitchell undertaking? A) Planning B) Organizing C) Scrutinizing D) Controlling E) Envisioning Answer: B Explanation: Managers are responsible for designing an organization's structure. This function is called organizing. It includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made. LO: 1.1: Define organizational behavior (OB). AACSB: Analytical thinking Difficulty: Hard Employability Skills: Knowledge Application and Analysis Quest. Category: Application 2 Copyright © 20 23 Pearson Education , Inc. 3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy project. During the project, she needs to motivate team members to attain their project milestones and direct them through different phases of the project. Which of the following kinds of functions will these tasks be covered under? A) Planning B) Organizing C) Scrutinizing D) Evaluating E) Leading Answer: E Explanation: The leading function of managers involves motivating employees, directing their activities, selecting the most effective communication channels, and resolving conflicts among members. LO: 1.1: Define organizational beha vior (OB). AACSB: Analytical thinking Difficulty: Hard Employability Skills: Knowledge Application and Analysis Quest. Category: Application 4) In his role as project manager for the "Saving Sicily's Small Farms" campaign, Arthur Swift ran into proble ms when the campaign could not be launched publicly according to schedule. Swift monitored the schedule to find the cause of the delay before speeding up the implementation process by allocating more members for the implementation phase. By doing this, whi ch of the following functions is he performing? A) Controlling B) Planning C) Formulating D) Leading E) Organizing Answer: A Explanation: To ensure things are going as they should, management must monitor the organization's performance and compare it wit h previously set goals. If there are any significant deviations, it is management's job to get the organization back on track. Tasks which involve monitoring, comparing, and potential correcting are part of the controlling function. LO: 1.1: Define organi zational behavior (OB). AACSB: Analytical thinking Difficulty: Hard Employability Skills: Knowledge Application and Analysis Quest. Category: Application 3 Copyright © 20 23 Pearson Education , Inc. 5) Which of the following functions do managers undertake as part of planning functions? A) Defining an organization's goals B) Implementing strategies for achieving goals C) Executing plans to integrate activities D) Accomplishing goals of a project E) Employing strategies to coordinate tasks Answer: A Explanation: The planning function encomp asses defining an organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activities. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant may be termed as a ________. A) leader B) figurehead C) resource allocator D) negotiator E) disturbance handler Answer: B Explanation: According to Henry Mintzberg, a figurehead is a symbolic head who is required to perform a number of routine duties of a legal or social nature. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 7) Li nda Mark is a sales manager for Diconex, a company producing commercial and household heating and cooling equipment. The company has recently launched a new heat pump. Over the next few weeks, Linda will be sharing knowledge about the product with her team members. She will also need to inspire them to reach their sales targets and clarify any doubts about the new product. Which of the following roles is Ortiz playing? A) Leader B) Liaison C) Disseminator D) Spokesperson E) Negotiator Answer: A Explanation: A leadership role comprises hiring, training, motivating, and disciplining employees. LO: 1.1: Define organizational behavior (OB). AACSB: Analytical thinking Difficulty: Moderate Quest. Category: Application 4 Copyright © 20 23 Pearson Education , Inc. 8) Regina George works as a campaign manager in a not -for-profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking with managers who are working on the issue of food safety. Through her network of contacts, she strives to gain inform ation about the stakeholders in the food industry and other lobby groups. Which of the following roles is George most likely to be playing according to Mintzberg's classification of managerial roles? A) Figurehead B) Leader C) Liaison D) Entrepreneur E) Re source allocator Answer: C Explanation: The liaison role involves maintaining a network of contacts who provide favors and information. LO: 1.1: Define organizational behavior (OB). AACSB: Analytical thinking Difficulty: Moderate Quest. Category: App lication 9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also networking with contacts from the press and fashion magazine editors to understand the changing tastes of consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of managerial roles? A) Figurehead B) Leader C) Symbol head D) Monitor E) Spokesperson Answer: D Explanation: According to Mintzberg's classification of managerial roles, the monitor role comprises collecting information from external organizations and institutions, typically by scanning the news media, talking with other peopl e to learn about changes in the public's tastes and what competitors may be planning, and so forth. LO: 1.1: Define organizational behavior (OB). AACSB: Analytical thinking Difficulty: Moderate Quest. Category: Application 5 Copyright © 20 23 Pearson Education , Inc. 10) According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to transmit information received from outsiders or from other employees to members of the organization. A) entrepreneur B) resource allocator C) spokesperson D) leader E) dissemin ator Answer: E Explanation: According to Mintzberg's classification of managerial roles, the role of a disseminator is to transmit information received from outsiders or from other employees to members of the organization. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 11) The role of a(n) ________, according to Mintzberg's classification of managerial roles, is to transmit information to outsiders about an organization's plans, policies, actions, and results a nd to serve as an expert in the organization's industry. A) spokesperson B) disturbance handler C) entrepreneur D) leader E) liaison Answer: A Explanation: According to Mintzberg's classification of managerial roles, the role of a spokesperson is to tran smit information to outsiders about an organization's plans, policies, actions, and results and to serve as an expert in the organization's industry. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 12) According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to make or approve significant organizational decisions and assign human, physical, and monetary assets. A) disseminator B) liaison C) entrepreneur D) resource allocator E) disturbance handlers Answer: D Explanation: According to Mintzberg's classification of managerial roles, the role of a resource allocator is to make or approve significant organizational decisions and assign human, physical, and monetary ass ets. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 6 Copyright © 20 23 Pearson Education , Inc. 13) According to Mintzberg's classification of managerial roles, which of the following is a kind of interpersonal role? A) Monitor B) Disseminator C) Spokespe rson D) Entrepreneur E) Liaison Answer: E Explanation: According to Mintzberg's classification of managerial roles, the role of a liaison is a kind of interpersonal role which involves maintaining a network of outside contacts who provide favors and info rmation. LO: 1.1: Define organizational behavior (OB). AACSB: Interpersonal relations and teamwork Difficulty: Easy Quest. Category: Concept 14) According to Mintzberg's classification of managerial roles, which of the following is a kind of decisiona l role? A) Negotiator B) Disseminator C) Liaison D) Spokesperson E) Monitor Answer: A Explanation: According to Mintzberg's classification of managerial roles, the role of a negotiator is a kind of decisional role which involves representing the organization at major negotiations. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 15) The role of a(n) ________ is a type of informational role according to Mintzberg's classification of managerial roles. A) fi gurehead B) disseminator C) liaison D) entrepreneur E) negotiator Answer: B Explanation: According to Mintzberg's classification of managerial roles, the role of a disseminator is a type of informational role which involves transmitting information recei ved from outsiders or from other employees to members of the organization. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 7 Copyright © 20 23 Pearson Education , Inc. 16) Which of the following is true regarding technical skills? A) They can be learned on ly through formal education. B) They encompass the ability to apply specialized knowledge. C) They are not required at all kinds of jobs. D) They are monopolized by professionals. E) They comprise the ability to understand and motivate people. Answer: B Explanation: Technical skills encompass the ability to apply specialized knowledge or expertise. All jobs require some specialized expertise, and many people develop their technical skills on the job. LO: 1.1: Define organizational behavior (OB). Difficul ty: Easy Employability Skills: IT Application and Computing Skills Quest. Category: Concept 17) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as ________. A) people skills B) technical skills C) conceptual skills D) cognitive skills E) analytical skills Answer: A Explanation: The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as peo ple skills. Managers get things done through other people, and it is crucial for them to have good people skills. LO: 1.1: Define organizational behavior (OB). AACSB: Written and oral communication Difficulty: Easy Employability Skills: Communication Quest. Category: Concept 8 Copyright © 20 23 Pearson Education , Inc. 18) Anna Eburt has a degree in environmental sustainability and possesses substantial knowledge about the issue of global warming. Anna was recently hired as the campaign manager at an environmental firm where she will use her kn owledge to lead the public relations team of the organization. However, a few months later, the board of directors of the organization expressed dissatisfaction with Anna's performance and asked her to resign. Which of the following, if true, best explains this situation? A) Anna had no prior experience in research and development. B) Anna had weak interpersonal and networking skills to run the project. C) Anna focused on the results her team achieved rather than how they achieved those results. D) Anna is not up to date about the feasibility of using different modes of renewable energy. E) Anna had a diverse network of contacts established from her previous job. Answer: B Explanation: The ability to understand, communicate with, motivate, and support othe r people, both individually and in groups, defines people skills. Many people are technically proficient but poor listeners, unable to understand the needs of others, or weak at managing conflicts. Since managers get things done through other people, they must have good human skills. Though Anna had substantial knowledge about the issue of global warming, her weak interpersonal and networking skills explain why she was unable to lead the public relations team efficiently. Anna having no prior experience in research and development plays no role in explaining why she was unable to lead the public relations team. Anna focusing on the results her team achieved rather than how they achieved them does not indicate her underperformance in any way. In addition, Anna not being up to date about the feasibility of using different modes of renewable energy indicates a lack of theoretical knowledge and not the inability to lead a public relations team. Anna having a diverse network of contacts established from her previo us job works against the situation because it would actually help Anna in her job. LO: 1.1: Define organizational behavior (OB). AACSB: Interpersonal relations and teamwork Difficulty: Hard Employability Skills: Communication Quest. Category: Critical Thinking 9 Copyright © 20 23 Pearson Education , Inc. 19) Joann Hayes is currently working on a project to tackle climate change. During the project, she needs to find different options to replace the use of non -renewable energy and check the feasibility of different renewable energy optio ns before choosing the most practical one. Which of the following skills does Hayes primarily need to use for these tasks? A) People skills B) Interpersonal skills C) Conceptual skills D) Communication skills E) Interactive skills Answer: C Explanation: Managers must have the mental ability to analyze and diagnose complex situations. These tasks require conceptual skills. The ability to integrate new ideas with existing processes and innovate on the job is also a crucial conceptual skill for today's manag ers. LO: 1.1: Define organizational behavior (OB). AACSB: Analytical thinking Difficulty: Hard Employability Skills: Critical Thinking Quest. Category: Application 10 Copyright © 20 23 Pearson Education , Inc. 20) 360.org, an organization working toward curbing climate change, recently conducted an interview with Jessica for the position of a public relations officer. However, interviewers Brenda and Laura are divided over whether Jessica should be given the job . Brenda believes that Jessica does not have in -depth knowledge about the issue of global warming and its impact. On the other hand, Laura feels that Jessica would be perfect for the job because she has strong networking and interpersonal skills. Which of the following, if true, would strengthen Laura's argument? A) Gaining the support of corporate giants would comprise a large part of the job. B) Jessica will need to prepare extensive reports about the issue of climate change. C) The role will require Jess ica to give presentations to environmental experts on renewable modes of energy. D) Jessica had negligible experience in research and development. E) Jessica has weak analytical skills to solve problems associated with implementing options of renewable ene rgy. Answer: A Explanation: The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines people skills. Many people are technically proficient but poor listeners, unable to understand the needs of others, or weak at managing conflicts. As gaining the support of corporate giants is a large part of the public relations job, it would require strong networking and interpersonal skills, which according to Laura, Jessica has. This would strengthen Lau ra's argument. The task of preparing extensive reports does not involve any networking skills and thus would not in any way strengthen Laura's argument. Giving presentations to environmental experts would require Laura to have in -depth knowledge of global warming and does not involve networking skills. Jessica having negligible experience in research and development and weak analytical skills to solve problems associated with implementing options of renewable energy does not require networking skills and th us does not strengthen Laura's argument. LO: 1.1: Define organizational behavior (OB). AACSB: Written and oral communication Difficulty: Hard Employability Skills: Communication Quest. Category: Critical Thinking 11 Copyright © 20 23 Pearson Education , Inc. 21) 360.org, an organization working toward curbing climate change, recently conducted an interview with Jessica for the position of a public relations officer. However, interviewers Brenda and Laura are divided over whether Jessica should be given the job . Brenda believes that Jessica does not have in -depth knowledge about the issue of global warming and its impact. On the other hand, Laura feels that Jessica would be perfect for the job because she has strong interpersonal skills. Which of the following, if true, would weaken Laura's argument? A) Jessica was unable to fare well in the written test which analyzed her conceptual skills. B) Jessica listened intently to the interviewers' questions before answering them. C) Jessica was unable to communicate cle arly why she was right for the job. D) Jessica was very friendly and courteous with the receptionist while greeting her. E) Jessica was high on confidence about getting the job because of her strong networking skills. Answer: C Explanation: The ability t o understand, communicate with, motivate, and support other people, both individually and in groups, defines people skills. Many people are technically proficient but poor listeners, unable to understand the needs of others, or weak at managing conflicts. If Jessica were unable to communicate clearly why she was right for the job, it would weaken Laura's argument that Jessica has strong interpersonal skills. Jessica being unable to fare well in the written test which analyzed her conceptual skills does not indicate Jessica's networking skills, and thus does not weaken Laura's argument. Jessica listening intently to the interviewers' questions before answering them and greeting the receptionist indicates that she has good interpersonal skills. This strengthen s Laura's argument. Jessica being high on confidence about getting the job because of her strong networking skills is irrelevant to the argument. LO: 1.1: Define organizational behavior (OB). AACSB: Written and oral communication Difficulty: Hard Employ ability Skills: Communication Quest. Category: Critical Thinking 22) According to Fred Luthans and his associates, managers involved in traditional management activities undertook which of the following tasks? A) Motivating B) Socializing C) Decision ma king D) Training E) Politicking Answer: C Explanation: Fred Luthans and his associates studied more than 450 managers who were all engaged in four managerial activities of traditional management, communication, human resource management, and networking. Activities in traditional management involved decision making, planning, and controlling. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 12 Copyright © 20 23 Pearson Education , Inc. 23) According to Fred Luthans and his associates' study of 450 managers, ________ made the most considerable contribution to the success of managers in terms of speed of promotion within their organization. A) networking B) decision making C) planning D) controlling E) staffing Answer: A Explanation: According to Fred Luthans and his associates' study of 450 managers, networking made the most considerable contribution to the success of managers in terms of speed of promotion within their organization. Human resource management activities made the least relative contribu tion. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 24) According to Fred Luthans and his associates, managers who are involved in networking activities are most likely to undertake which of the following? A) Planning B) Decision making C) Controlling D) Politicking E) Staffing Answer: D Explanation: Fred Luthans and his associates studied more than 450 managers who were all engaged in four managerial activities of traditional management, communication, human resource management, and networking. Networking activities are comprised of socializing, politicking, and interacting with outsiders. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 25) Which of the following bes t defines organizational behavior? A) It involves the study of groups of people coming together for collective bargaining. B) It involves the study of what people do in a company and how it affects the company's performance. C) It involves analyzing differ ent people in an industry with independent profit -centered motives. D) It involves developing exclusively the knowledge of managers and senior -level employees. E) It is a field which is not influenced by factors in the external world. Answer: B Explanation: Organizational behavior refers to the study of what people do in an organization and how their behavior affects the organization's performance. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 13 Copyright © 20 23 Pearson Education , Inc. 26) Wh ich of the following determinants of behavior does organizational behavior study? A) Profits B) Job satisfaction C) Perks D) Individuals E) Collective bargaining Answer: D Explanation: Organizational behavior studies the three determinants of behavior in organizations. These are comprised of individuals, groups, and structure. In addition, OB applies the knowledge gained about individuals, groups, and the effect of structure on behavior in order to make organizations work more effectively. LO: 1.1: Defin e organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 27) Interacting with outsiders is part of which managerial activity? A) Traditional management B) Communication C) Human resources management D) Networking E) Data collection Answ er: D Explanation: According to research by Luthans and his associates of 450 managers, all engaged in four managerial activities: traditional management (decision making, planning, and controlling); communication (exchanging routine information and proc essing paperwork); human resources management (motivating, disciplining, managing conflict, staffing, and training); and networking (socializing, politicking, and interacting with outsiders). LO: 1.1: Define organizational behavior (OB). AACSB: Diverse and multicultural work environments Difficulty: Moderate Quest. Category: Concept 28) According to a study by Monster of about a million job postings, the most frequently desired skills in job applicants are communications skills followed by other OB -related skills like problem solving and influence skills. Answer: TRUE Explanation: Communications skills topped the list of most frequently desired skills in job applicants according to Monster's study of about a million market -wide job postings. Other desired skills included problem -solving skills and influence skills. LO: 1.1: Define organizational behavior (OB). AACSB: Written and oral communication Difficulty: Easy Employability Skills: Communication Quest. Category: Concept 14 Copyright © 20 23 Pearson Education , Inc. 29) An organization is a consciously coordinated social unit composed of two or more people. Answer: TR UE Explanation: An organization is a consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 30) The planning function involves defining an organization's goals and establishing an overall strategy for achieving those goals. Answer: TRUE Explanation: The planning function encompasses defining an organization's go als, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activities. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 31) A degree in architecture will provide a student with the people skills required for a job. Answer: FALSE Explanation: Technical skills encompass the ability to apply specialized knowledge or expertise. The ability to understand, communicate with, motivate, and supp ort other people, both individually and in groups, defines people skills. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 32) Organizational behavior applies the knowledge gained about individuals, groups, and the effect of structure on behavior in order to make organizations work more effectively. Answer: TRUE Explanation: Organizational behavior is a field of study investigating the impact that individuals, groups, and structure have on behavior within organ izations to apply such knowledge toward improving an organization's effectiveness. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 15 Copyright © 20 23 Pearson Education , Inc. 33) Discuss the growing importance of interpersonal skills in the workplace. Answer: Historically, business school curricula emphasized the technical aspects of management, focusing on economics, accounting, finance, and quantitative techniques. Course work in human behavior and people skills received relatively less attention. Over the past several decades, however, business schools have realized the role that interpersonal skills play in determining a manager's effectiveness and required courses on people skills have been added to many curricula. Developing managers' interpersonal s kills also helps organizations attract and keep high -performing employees. Regardless of labor market conditions, outstanding employees are always in short supply. Having managers with good interpersonal skills is likely to make the workplace more pleasant , which in turn makes it easier to hire and keep qualified people. Creating a pleasant workplace also appears to make good economic sense. LO: 1.1: Define organizational behavior (OB). AACSB: Interpersonal relations and teamwork Difficulty: Moderate Quest. Category: Concept 34) Compare and contrast the management functions of planning, organizing, and leading. Answer: The planning function encompasses defining an organization's goals, establishing an overall strategy for achieving those goals, and dev eloping a comprehensive set of plans to integrate and coordinate activities. On the other hand, the organizing function includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decis ions are to be made. The leading function is comprised of managers motivating employees, directing their activities, selecting the most effective communication channels, and resolving conflicts among members. LO: 1.1: Define organizational behavior (OB). AACSB: Reflective thinking Difficulty: Moderate Quest. Category: Synthesis 35) Edwina Carruthers works as a sales manager at Northwest Bank. Using Mintzberg's concept of leadership role, explain the nature of the tasks she would be performing. Answer: The leadership role comprises hiring, training, motivating, and disciplining employees. If Carruthers undertakes the leadership role, she would be hiring sales executives and other team members. She would also be training them on product knowledge and mot ivating them to reach their sales targets. In addition, she would be disciplining employees to follow rules and regulations and the code of conduct of the organization. LO: 1.1: Define organizational behavior (OB). AACSB: Analytical thinking Difficulty: Moderate Quest. Category: Application