(Test Bank) College English And Business Communication

Camp,Satterwhite, 10

Business

Test Bank

10th Edition

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Author(s): Camp, Satterwhite

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1-1 Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Chapter 01 Communicating in Everyday Life True / False Questions 1. Oral communication is the use of spoken words to exchange ideas and information. True False 2. Nonverbal communication includes written messages. True False 3. Nonverbal communication includes gestures, facial expressions, and body movements or positions. True False 4. Feedback to a message may include a written response and verbal questions, but it does not include nonverbal gestures . True False 5. Physical distractions as barriers to communication are usually harder to prevent in a speaking or listening situation because the surroundings cannot be controlled or changed. True False (College English and Business Communication 10e Sue Camp, Marilyn Satterwhite) (Test Bank, Answer at the end of each Chapter)1-2 Copyright © 201 5 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 6. Miscommunication occurs when components of the intended message, actual message, or interpreted message are different for either the sender or the receiver. True False 7. Intrapersonal communication is the communication that occurs between two people. True False 8. The you -attitude involves putting your reader or listener first and being considerate of the other person. True False 9. Written communication is most effective when the sender has good writing skills and the receiver has good reading skills. True False 10. Reading is an inefficient means of gaining information because you cannot control the flow of information. True False 11. When used together, listening, speaking, reading, and writing tend to confuse most communication situations. True False 12. In business, horizontal communication is communication with people who are at the same level as you. True False 1-3 Copyright © 201 5 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 13. External communication is the transmittal of information between and among persons within a business or organization. True False 14. With regard to the six Cs of effective communication, consistency in fact means treating similar items the same way. True False 15. One of the six Cs of effective communication is complexity. True False Multiple Choice Questions 16. Which type of communication provides proof that information was exchanged? A. Written communication B. Nonverbal communication C. Oral communication D. Kinesthetic communication 1-4 Copyright © 201 5 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 17. Which of the following is NOT a basic component of communication? A. Feedback B. Actual message C. Message transmission D. I-attitude 18. According to the psychologist Abraham Maslow, esteem needs are satisfied: A. through food, shelter, and clothing. B. through feelings of self -importance or prestige. C. by providing security against mental abuse. D. by providing security against physical abuse. 19. According to the psychologist Abraham Maslow, self -actualizing needs are met through a: A. feeling of self -importance, prestige, or recognition. B. sense of achievement, competence, and creativity. C. feeling of belonging to a group. D. sense of security from physical harm and mental abuse. 20. Which of the following statements is true about the different types of communication? A. Written communication does not provide proof that the information was exchanged. B. Nonverbal communication is communication with words. C. In written communication, immediate feedback may not always be possible. D. Oral communication is communication without words. 1-5 Copyright © 201 5 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 21. Which of the following is NOT one of the main purposes of communication? A. To inquire or to inform B. To persuade C. To demonstrate extensive vocabulary D. To develop goodwill 22. Which of the following background elements relates to the emotions, attitudes, and prejudices that are likely to influence the receiver's interpretation of a message? A. Receiver's knowledge B. Receiver's personality C. Receiver's experience D. Receiver's interest and motivation 23. Which of the following is the reason why physical distractions are usually easier to prevent in a listening or speaking situation? A. In a listening or speaking situation, the listener has little control over his or her surroundings. B. The surroundings of a listening or speaking situation can often be changed. C. In a listening or speaking situation, the sender is never required to develop error -free messages. D. In a listening or speaking situation, the receiver is never expected to provide feedback to the sender. 1-6 Copyright © 201 5 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 24. Jimmy's understanding and interpretation of an instruction from his teacher is hampered because he is preoccupied with a personal matter. Which type of barrier to communication does this represent? A. Emotional distraction B. Physical distraction C. I-attitude D. You-attitude 25. Which of the following communication skills are used when you listen to instructions and ask questions for clarification? A. Listening and reading B. Listening and writing C. Reading and writing D. Listening and speaking 26. Which of the following will enhance and reinforce your listening skills? A. Lacking knowledge of the subject matter B. Worrying about an upcoming event C. Asking questions to clarify points D. Lacking vocabulary 1-7 Copyright © 201 5 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 27. Tina's communication with her manager is an example of: A. upward communication. B. lateral communication. C. downward communication. D. external communication. 28. In business, which of the following describes communication with people who rank below you? A. Upward communication B. Lateral communication C. Downward communication D. Horizontal communication 29. Transmitting information between and among persons within a business or organization is called: A. internal communication. B. peripheral communication. C. external communication. D. intrapersonal communication. 1-8 Copyright © 201 5 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 30. Jennifer writes an e -mail to the HR department of her organization to suggest a new caterer for the cafeteria. This is an example of: A. peripheral communication. B. intrapersonal communication. C. internal communication. D. external communication. 31. A job listing that tries to attract qualified personnel to fill a certain position is an example of: A. upward communication. B. intrapersonal communication. C. internal communication. D. external communication. 32. Tone, as it applies to business communication, usually refers to: A. the number of components in a communication process that are used to determine the length of a message. B. the general manner of expression or effect of a written document, conversation, discussion, or speech. C. the color of the paper on which a message is written. D. the charisma of the receiver who interacts with the sender in a communication process. 1-9 Copyright © 201 5 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 33. Which of the following is one of the six Cs of effective business communication? A. Credibility B. Comprehensiveness C. Consistency D. Complexity 34. With regard to the six Cs of effective communication, the arrangement of listings, such as alphabetical, numerical, or chronological is referred to as consistency in: A. fact. B. sequence. C. treatment. D. courteousness. 35. With regard to the six Cs of effective communication, being specific rather than vague is a way to meet the criterion for: A. correctness in communication. B. courteousness in communication. C. clear in communication. D. consistency in communication. Fill in the Blank Questions 1-10 Copyright © 201 5 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 36. The exchange of information is called _____. ________________________________________ 37. _____ are online communities that use technology to facilitate communication among individuals or group members. ________________________________________ 38. Factors interfering with communication that may negatively affect the intended message are called _____. ________________________________________ 39. _____ skills, also known as interpersonal skills, involve the ability to understand and deal with people in a way that mainta ins a favorable relationship and goodwill. ________________________________________ 40. _____ is attentively listening to the speaker's actual words, as well as tone of voice, and observing the body language and emotions displayed. ________________________________________ 41. _____ is communication with people who rank above you, such as your boss or instructor. ________________________________________ 42. The management team of an organization transfers information about an employee to the HR department of the organization. In this scenario, the type of communication between the management team and the HR department is an example of _____ communication. ________________________________________ 1-11 Copyright © 201 5 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 43. The transfer of information to and from people outside the company is called _____. ________________________________________ 44. All communication should be consistent in fact, treatment, and _____. ________________________________________ 45. Paula is writing to her boss about the negative effects of having separate offices for senior management and junior management. To support her views, Paula refers to a published paper on the topic. In the context of the six Cs of business communication, thi s is an example of consistency in _____. ________________________________________ Essay Questions 46. Discuss the four background elements that can play an important role in determining a receiver's possible reaction and response to a message. 1-12 Copyright © 201 5 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 47. List and discuss three barriers to effective communication. 48. List and describe the six basic components of communication. 49. What are the differences between using the "you-attitude" and the "I -attitude" in a business situation? 1-13 Copyright © 201 5 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 50. In what ways can a communicator be considerate of his or her receiver? 51. Explain how speaking is important in your social, educational, and professional life . 52. Describe how writing is important in your social, educational, and professional life. 1-14 Copyright © 201 5 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 53. Describe how reading is important in your social, educational, and professional life. 54. Describe how information flows within an organization. 55. Discuss how the tone of business communication differs in internal versus external communication. 1-15 Copyright © 201 5 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. Chapter 01 Communicating in Everyday Life Answer Key True / False Questions 1. Oral communication is the use of spoken words to exchange ideas and information. TRUE Oral communication is the use of spoken words to exchange ideas and information. Examples of oral communication include one -on-one conversations, meetings, voice mail messages, and teleconferencing. AACSB: Communication Accessibility: Keyboard Navigation Blooms: Remember Learning Objective: 01 -01 Explain the importance of communication in everyday life. Level of Difficulty: 1 Easy Topic: Types of Communication 2. Nonverbal communication includes written messages. FALSE Nonverbal communication is communication without words. Without saying a single word, you can expre ss your feelings with body language —gestures, facial expressions, and body movements or positions. AACSB: Communication Accessibility: Keyboard Navigation Blooms: Understand Learning Objective: 01 -01 Explain the importance of communication in everyday l ife.