(Test Bank) Operations And Supply Chain Management

Jacobs, 2

Business

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Author(s): Jacobs

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Operations and Supply Chain Management Chapter 01 Operations and Supply Chain Management Learning Objectives for Chapter 1 1.Understand why it is important to study operations and supply chain management. 2.Define efficient and effective operations. 3.Categorize operations and supply chain processes. 4.Contrast differences between services and goods producing processes. 5.Identify operations and supply chain management career opportunities. 6.Describe how the field has developed over time. True / False Questions 1. Efficiency means doing the right things to create the most value for the company. True False 2. Effectiveness means doing the right things to create the most value for the company. True False 3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective. True False 1-1Operations and Supply Chain Management 4. A worker can be efficient without being effective. True False 5. A process can be effective without being efficient. True False 6. Operations and supply management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services. True False 7. The term "value" refers to the relationship between quality and the price paid by the consumer. True False 1-2Operations and Supply Chain Management 8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals. True False 9. Central to the concept of operations strategy are the notions of operations focus and trade- offs. True False 10. Fashion retailers, in particular, need to have plenty of inventory on hand because demand is so unpredictable. True False 11. Today's leading retailers use operations and supply chain management techniques to match supply and demand as closely and quickly as possible. True False 12. "Concept-to-cash" refers to the idea of generating revenue from licensing of patent rights or other intellectual property. True False 13. OSM is concerned with management of the trickiest parts of the system that produces a good or delivers a service. True False 14. OSM is a functional field of business with clear line management responsibilities. True False 1-3Operations and Supply Chain Management 15. The supply network as can be thought of as a pipeline through which cash, material and information flows. True False 16. Supply networks can not be constructed for every product or service. True False 17. "Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers. True False 18. "Supply" refers to supply chain processes that move information and material to and from the manufacturing and service processes of the firm. True False 19. "Supply" includes inbound freight and inventory only. True False 20. It is critical that a sustainable strategy meet the needs of shareholders and employees. It is also highly desirable that it preserves the environment. True False 21. Supply and demand planning is needed to coordinate the manufacturing, service, and supply chain processes. True False 1-4Operations and Supply Chain Management 22. Supply and demand planning involves forecasting demand, making intermediate term plans for how demand will be met, controlling different types of inventory, but not the detailed weekly scheduling of processes. True False 23. All managers should understand the basic principles that guide the design of transformation processes. True False 24. OSM changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology. True False 25. Internet technology has made the sharing of reliable real-time information expensive. True False 26. Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying. True False 27. Operations and supply processes can be conveniently categorized as planning, sourcing, making, and delivering. True False 28. A major aspect of planning involves developing a set of metrics to monitor the supply chain. True False 1-5Operations and Supply Chain Management 29. Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product. True False 30. Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers. True False 31. Services are intangible processes that cannot be weighed or measured. True False 32. Service innovations can be patented. True False 33. Services are homogeneous. True False 34. Services are defined and evaluated as a package of features that affect the five senses. True False 35. Automobiles and appliances are classified as "pure goods." True False 36. Core service providers integrate tangible goods into their product. True False 1-6Operations and Supply Chain Management 37. Servitization refers to a company building service activities into its product offerings for current users. True False 38. Servitization is a nonsense word invented to describe the disappearance of manufacturing from the US economy. True False 39. In contrast to careers in finance and marketing, careers in OSM involve hands-on involvement with people and processes. True False 40. A bank branch manager position is not an OSM-type of job. True False 41. A supply chain manager is an OSM job while a purchasing manager is not. True False 42. Just in time (JIT) production was a major breakthrough in manufacturing philosophy pioneered by the Japanese. True False 43. Lean manufacturing refers to just in time production coupled with total quality control. True False 44. The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology. True False 1-7Operations and Supply Chain Management 45. The approach that advocates making revolutionary changes as opposed to evolutionary changes is called creation theory. True False 46. The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "business process reengineering." True False 47. Business process reengineering is contrasted to total quality management which commonly advocates incremental change. True False 48. The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's strategy. True False 49. Sustainability is the ability to maintain profits in a system. True False 50. Raising senior management awareness of operations as a competitive weapon is not an issue on OSM. True False 1-8Operations and Supply Chain Management Multiple Choice Questions 51. A reason for studying operations management (OSM) is which of the following? A. OSM is essential for understanding organizational behavior. B. Most business graduates do OSM work regardless of their job title. C. All managers should understand the basic principles that guide the design of transformation processes. D. OSM is a required course in all business degree programs. E. OSM is the most rigorous business discipline. 52. The Goods-Services Continuum consists of which set of the following categories? A. No goods, some goods, even mix, some service, no service B. Pure goods, core goods, core services, pure services C. No service, some service, good service, excellent service D. Self-service, help desk service, face-to-face service, service-with-a-smile E. None of the above 53. Which of the following are defined as core goods? A. Chemicals B. Airlines C. Data storage systems D. Hotels E. None of the above 54. Current issues in OSM do not include: A. Coordinating relationships between organizations. B. Making senior management aware that OSM can be a competitive weapon. C. The triple bottom line. D. Managing customer touch points. E. Increasing global servitization networks. 1-9Operations and Supply Chain Management 55. Which of the following are not listed in the text as jobs in OSM? A. Department store manager B. Project manager C. Hospital administrator D. Chief Information Officer E. Call center manager 56. Which of the following is not a characteristic that distinguishes services from goods? A. Service jobs are unskilled. B. A service is intangible . C. Services are perishable. D. Services are heterogeneous. E. None of the above. 57. Which of the following is not a way that operations and supply processes are categorized? A. Planning B. Return C. Delivery D. Selecting E. Making 58. One of the package of features that make up a service are: A. Appearance B. Facilitating goods C. Packaging D. Cost E. Implied use Fill in the Blank Questions 59. The ability to maintain balance in a system is referred to as _______________. ________________________________________ 1-10Operations and Supply Chain Management 60. Processes that are used to transform the resources into products are called ________________. ________________________________________ Essay Questions 61. What are the five categories of supply chain processes? 1. ___________________ 2. ___________________ 3. ___________________ 4. ___________________ 5. ___________________ Fill in the Blank Questions 62. Doing something at the lowest possible cost is called: ________________. ________________________________________ 63. Value is the ratio of _______________________to _______________________ ________________________________________ 64. A pipeline through which material and information flows is a conception of a _______________________. ________________________________________ 1-11Operations and Supply Chain Management 65. List five OSM job titles. 1. ___________________ 2. ___________________ 3. ___________________ 4. ___________________ 5. ___________________ ________________________________________ 66. What are three current issues in operations and supply management? 1. ___________________ 2. ___________________ 3. ___________________ ________________________________________ Essay Questions 67. Discuss the role of efficiency and effectiveness in the creation of value. 1-12Operations and Supply Chain Management Chapter 01 Operations and Supply Chain Management Answer Key True / False Questions 1. Efficiency means doing the right things to create the most value for the company. FALSE AACSB: AnalyticDifficulty: EasyLearning Objective: 2Taxonomy: KnowledgeTopic: Differences Between Services and Goods 2. Effectiveness means doing the right things to create the most value for the company. TRUE AACSB: AnalyticDifficulty: EasyLearning Objective: 2Taxonomy: KnowledgeTopic: Differences Between Services and Goods 3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective. TRUE AACSB: AnalyticDifficulty: MediumLearning Objective: 2Taxonomy: AnalysisTopic: Differences Between Services and Goods 1-13Operations and Supply Chain Management 4. A worker can be efficient without being effective. TRUE AACSB: AnalyticDifficulty: MediumLearning Objective: 2Taxonomy: ComprehensionTopic: Differences Between Services and Goods 5. A process can be effective without being efficient. TRUE AACSB: AnalyticDifficulty: MediumLearning Objective: 2Taxonomy: ComprehensionTopic: Differences Between Services and Goods 6. Operations and supply management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services. TRUE AACSB: AnalyticDifficulty: EasyLearning Objective: 1Taxonomy: KnowledgeTopic: What is Operations and Supply Management? 7. The term "value" refers to the relationship between quality and the price paid by the consumer. TRUE AACSB: AnalyticDifficulty: EasyLearning Objective: 2Taxonomy: KnowledgeTopic: Differences Between Services and Goods 1-14Operations and Supply Chain Management 8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals. TRUE AACSB: AnalyticDifficulty: EasyLearning Objective: 2Taxonomy: AnalysisTopic: Differences Between Services and Goods 9. Central to the concept of operations strategy are the notions of operations focus and trade- offs. TRUE AACSB: AnalyticDifficulty: EasyLearning Objective: 1Taxonomy: KnowledgeTopic: What is Operations and Supply Management? 10. Fashion retailers, in particular, need to have plenty of inventory on hand because demand is so unpredictable. FALSE AACSB: AnalyticDifficulty: EasyLearning Objective: 2Taxonomy: KnowledgeTopic: Differences Between Services and Goods 11. Today's leading retailers use operations and supply chain management techniques to match supply and demand as closely and quickly as possible. TRUE AACSB: AnalyticDifficulty: EasyLearning Objective: 1Taxonomy: KnowledgeTopic: What is Operations and Supply Management? 1-15