(Test Bank) Organizational Behaviour Understanding and Managing Life at Work

Johns, 11

Business

Test Bank

11th Edition

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1 Copyright © 2020 Pearson Canada Inc. Organizational Behaviour, 11e (Johns/Saks) Chapter 1 Organizational Behaviour and Management Objective 1.1 1) The most important goal of virtually all organizations is A) profit. B) survival. C) employee development. D) cost reduction. E) increased productivity. Answer: B Diff: 2 Type: MC Page Ref: 5 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 2) Organizational survival is often dependent on how well the organization can adapt. Which of the following behaviours on the part of individuals is necessary for the organization to survive? A) Being motivated to join and remain with the organization B) Performing their work in terms of productivity, quality, and service C) Being flexible D) Being innovative E) All of the above Answer: E Diff: 1 Type: MC Page Ref: 5 Skill: Applied Objective: 1.1 Define organizations and describe their basic characteristics. 3) Which of the following statements best defines an "organization"? A) A social convention for accomplishing individual goals through group effort B) A group which accomplishes common goals through social interactions and individual effort C) A social invention for accomplishing common goals through group effort D) A collection of formally organized social entities E) A combination of people and physical capital designed to accomplish a common goal Answer: C Diff: 3 Type: MC Page Ref: 4 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 2 Copyright © 2020 Pearson Canada Inc. 4) When we say that organizations are social inventions, we mean that A) organizations don't exist without members. B) physical assets and implements of technology are irrelevant to organizations. C) they don't really exist. D) the existence of organizations is what differentiates humans from animals. E) they must have both people and things to be considered organizations. Answer: A Diff: 2 Type: MC Page Ref: 4 Skill: Applied Objective: 1.1 Define organizations and describe their basic characteristics. 5) A social invention for accomplishing goals through group effort is a(n) A) managerial task. B) contingency. C) organization. D) operative goal. E) manager. Answer: C Diff: 1 Type: MC Page Ref: 4 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 6) Which of the following is NOT usually a requirement for organizational survival? A) The continuing membership of particular, specific individuals in the organization B) The ability to induce persons to join and remain in the organization C) Innovative activities which go beyond members' usual assignments D) The reliable performance of usual assignments E) Flexible and innovative behaviour Answer: A Diff: 2 Type: MC Page Ref: 5 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 7) What do 87 percent of executives believe is a strategic priority for their organization? A) Employee engagement B) Psychological capital C) Human capital D) Corporate social responsibility E) Innovation Answer: E Diff: 3 Type: MC Page Ref: 5 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 3 Copyright © 2020 Pearson Canada Inc. 8) Organizational behaviour is concerned with groups because A) informal groups can influence organizational effectiveness. B) much work is performed by formal work groups. C) groups can influence new organizational members. D) organizations depend on interaction and coordination among people to accomplish their goals. E) all of the above. Answer: E Diff: 1 Type: MC Page Ref: 5 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 9) The text defines organizations as "socially unstructured units of authority." Answer: FALSE Diff: 1 Type: TF Page Ref: 4 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 10) A family could be an example of an organization, as the term "organization" is defined in the text. Answer: TRUE Diff: 2 Type: TF Page Ref: 4 Skill: Applied Objective: 1.1 Define organizations and describe their basic characteristics. 11) The text argues for a very physical, rather than a social, definition of organizations. Answer: FALSE Diff: 1 Type: TF Page Ref: 4 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 12) When the text says that organizations are "social inventions," it means that they are essentially defined by people, not things. Answer: TRUE Diff: 1 Type: TF Page Ref: 4 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 13) According to the text, all viable organizations have goals. Answer: TRUE Diff: 1 Type: TF Page Ref: 5 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 4 Copyright © 2020 Pearson Canada Inc. 14) When we say that organizations are social inventions, we mean that their existence depends on the presence of specific individuals. Answer: FALSE Diff: 2 Type: TF Page Ref: 4 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 15) Nonprofit organizations have goals. Answer: TRUE Diff: 1 Type: TF Page Ref: 5 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 16) Survival is a goal of virtually all organizations. Answer: TRUE Diff: 1 Type: TF Page Ref: 5 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 17) Almost 90 percent of executives believe that innovation is a strategic priority for their organizations. Answer: TRUE Diff: 2 Type: TF Page Ref: 5 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 18) The fact that organizations are "social inventions" means that they are defined by the presence of ________, not things. Answer: people Diff: 1 Type: SA Page Ref: 4 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 19) Social inventions for accomplishing goals through group effort are called ________. Answer: organizations Diff: 1 Type: SA Page Ref: 4 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 20) ________ is a goal of virtually all organizations. Answer: Survival Diff: 1 Type: SA Page Ref: 5 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 5 Copyright © 2020 Pearson Canada Inc. 21) Much of the intellectual and physical work done in organizations is quite literally performed by ________. Answer: groups Diff: 2 Type: SA Page Ref: 5 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 22) 87 percent of executives believe that ________ is a strategic priority for their organization. Answer: innovation Diff: 3 Type: SA Page Ref: 5 Skill: Recall Objective: 1.1 Define organizations and describe their basic characteristics. 23) What is an organization? Apply your definition to a non-profit organization as an example. Answer: An organization is a social invention for accomplishing common goals through group effort. Non-profit organizations may include hospitals, schools, churches and charities. The goal of a charity may be to help the needy through the group effort of many volunteers. Diff: 2 Type: ES Page Ref: 4 Skill: Applied Objective: 1.1 Define organizations and describe their basic characteristics. Objective 1.2 1) Which of the following is most accurate? A) Human resources management is basically the same as organizational behaviour. B) Human resources management has more to do with individuals than organizational behaviour. C) Human resources management can help you understand organizational behaviour. D) Organizational behaviour can help you understand human resources management. E) Organizational behaviour has more to do with groups than human resources management. Answer: D Diff: 2 Type: MC Page Ref: 6 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 2) Organizational behaviour is interested in A) the attitudes of individuals and groups in organizations. B) the behaviours of individuals and groups in organizations. C) the structure of organizations. D) the formation of groups in organizations. E) all of the above. Answer: E Diff: 1 Type: MC Page Ref: 5 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 6 Copyright © 2020 Pearson Canada Inc. 3) Which of the following is NOT a concern of the field of organizational behaviour? A) How organizations can survive and adapt to change B) How to get people to practice effective teamwork C) Understanding people and managing them to work effectively D) Understanding people in order to create the most sustainable organization possible E) How to get people to think and act in exactly the same way as everyone else Answer: E Diff: 1 Type: MC Page Ref: 5 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 4) A large Canadian corporation has recently merged with a French company. Which of the following is least likely to be related to the field of organizational behaviour? A) The adoption of a new leadership style and the subsequent resignation of two executives in Canada B) The development of an organizational structure for the newly merged company C) The impact of different cultural values on the newly merged company D) The adoption of a bilingual communication policy for all announcements in the employee newsletter E) The legal restrictions pertaining to shared ownership in the newly merged company Answer: E Diff: 3 Type: MC Page Ref: 5 Skill: Applied Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 5) Which of the following statements is FALSE? A) If we can accurately predict organizational behaviour, then we can explain the reason for the behaviour. B) "Organizational behaviour" refers to both the behaviour and attitudes of organizational members. C) The field of organizational behaviour is concerned with both formal and informal groups in organizations. D) The field of organizational behaviour is concerned with the impact of culture on organizations. E) The field of organizational behaviour is concerned with determining the most effective structure for organizations. Answer: A Diff: 3 Type: MC Page Ref: 10 Skill: Applied Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 7 Copyright © 2020 Pearson Canada Inc. 6) Which goal of the field of organizational behaviour is most clearly exemplified by the practice of introducing a new pay system? A) Explanation B) Analysis C) Managing D) Prediction E) Survival Answer: C Diff: 2 Type: MC Page Ref: 10 Skill: Applied Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 7) Which of the following is FALSE? A) Contingent means dependent. B) Prediction is a more complex process than explanation. C) All organizations have survival as a goal. D) Organizational behaviour involves both theory and practice. E) Accurate prediction usually precedes explanation. Answer: B Diff: 2 Type: MC Page Ref: 10 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 8) Effective management of organizational behaviour A) is predicated on good prediction and explanation of behaviour. B) is an example of the managerial task of analysis. C) was the first or earliest goal of the field of organizational behaviour. D) is impossible to achieve since each organizational member is a unique individual. E) requires quick and decisive action on the part of management. Answer: A Diff: 2 Type: MC Page Ref: 10 Skill: Applied Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 8 Copyright © 2020 Pearson Canada Inc. 9) The interventions or technologies for change proposed by the field of organizational behaviour (such as certain forms of supervision and job design) most clearly reflect which goal of the field? A) Prediction B) Analysis C) Explanation D) Management E) Innovation Answer: D Diff: 2 Type: MC Page Ref: 10 Skill: Applied Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 10) A supervisor is aware that a large proportion of his employees are absent on Fridays. However, he doesn't know why they are absent and he can't figure out what to do about it. Which goal of the field of organizational behaviour has the supervisor achieved? A) Prediction B) Analysis C) Explanation D) Management E) Diagnosis Answer: A Diff: 2 Type: MC Page Ref: 10 Skill: Applied Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 11) Human resources management refers to A) the attitudes and behaviours of individuals and groups in organizations. B) an approach to management that recognizes there is no one best way to manage. C) programs, practices, and systems for improving the attitudes and behaviours of individuals and groups in organizations. D) programs, practices, and systems to acquire, develop, and retain employees in organizations. E) programs, practices, and systems to make an organization more effective. Answer: D Diff: 1 Type: MC Page Ref: 5 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 9 Copyright © 2020 Pearson Canada Inc. 12) Soon after Taz began his new job, he began to develop relationships with others in the organization who could assist him in his work and career. What is it that Taz gained from doing this? A) Psychological capital B) Social capital C) Human capital D) Self-efficacy E) Resilience Answer: B Diff: 2 Type: MC Page Ref: 8 Skill: Applied Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 13) Management and organizational behaviour are two different terms for the same thing. Answer: FALSE Diff: 1 Type: TF Page Ref: 5 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 14) The text suggests that, in general, explaining behaviour is a more complex process than predicting behaviour. Answer: TRUE Diff: 2 Type: TF Page Ref: 10 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 15) Organizational behaviour is defined, in the text, as those employee behaviours that contribute to the achievement of organizational goals. Answer: FALSE Diff: 1 Type: TF Page Ref: 5 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 16) The field of organizational behaviour is concerned with the actual behaviour or activities of organizational members but not with their attitudes. Answer: FALSE Diff: 1 Type: TF Page Ref: 5 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 10 Copyright © 2020 Pearson Canada Inc. 17) If a kind of organizational behaviour can be predicted, then we must be able to explain why it occurs. Answer: FALSE Diff: 2 Type: TF Page Ref: 10 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 18) Behaviour in organizations can be effectively and efficiently controlled even if it can't be predicted or understood. Answer: FALSE Diff: 2 Type: TF Page Ref: 10 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 19) The field of organizational behaviour contributes to the prediction and understanding of behaviour, but it leaves the technology of intervening in organizational events to other disciplines. Answer: FALSE Diff: 2 Type: TF Page Ref: 10 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 20) Human resources management provides the theoretical basis for organizational behaviour. Answer: FALSE Diff: 1 Type: TF Page Ref: 6 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 21) Human capital refers to the social resources that individuals obtain from participation in a social structure. Answer: FALSE Diff: 1 Type: TF Page Ref: 7 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 22) Human resources management refers to the application of organizational behaviour. Answer: FALSE Diff: 1 Type: TF Page Ref: 5 Skill: Applied Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 11 Copyright © 2020 Pearson Canada Inc. 23) The best companies to work for also have the best performance. Answer: TRUE Diff: 1 Type: TF Page Ref: 8 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 24) Effective organizational leaders tend to possess identical personality traits. Answer: FALSE Diff: 1 Type: TF Page Ref: 9 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 25) Nearly all workers prefer stimulating, challenging jobs. Answer: FALSE Diff: 1 Type: TF Page Ref: 9 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 26) Managers have a very accurate idea about how much their peers and superiors are paid. Answer: FALSE Diff: 1 Type: TF Page Ref: 9 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 27) Workers have a very accurate idea about how often they are absent from work. Answer: FALSE Diff: 1 Type: TF Page Ref: 9 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 28) Pay is the best way to motivate most employees and improve job performance. Answer: FALSE Diff: 1 Type: TF Page Ref: 9 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 12 Copyright © 2020 Pearson Canada Inc. 29) Explanation and management constitute actions. Answer: FALSE Diff: 2 Type: TF Page Ref: 10 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 30) Organizational behaviour and human resources management are basically the same discipline. Answer: FALSE Diff: 1 Type: TF Page Ref: 5 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 31) Human capital is a key determinant of psychological capital. Answer: FALSE Diff: 1 Type: TF Page Ref: 7 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 32) Human capital is a key determinant of firm performance. Answer: TRUE Diff: 1 Type: TF Page Ref: 7 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 33) Women are just as likely to become leaders in organizations as men. Answer: FALSE Diff: 1 Type: TF Page Ref: 9 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 34) If we understand the reasons for a behaviour, we can often ________ that behaviour effectively. Answer: manage Diff: 2 Type: SA Page Ref: 10 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 13 Copyright © 2020 Pearson Canada Inc. 35) Prediction and explanation of organizational behaviour correspond to the managerial task of ________. Answer: analysis Diff: 2 Type: SA Page Ref: 10 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 36) ________ is defined as the attitudes and behaviours of individuals and groups in organizations. Answer: Organizational behaviour Diff: 1 Type: SA Page Ref: 5 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 37) ________ is the goal of the field of organizational behaviour that involves determining the true reason for behaviour. Answer: Explanation Diff: 1 Type: SA Page Ref: 10 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 38) The goals of the field of organizational behaviour as portrayed in the text include management, explanation, and ________. Answer: prediction Diff: 1 Type: SA Page Ref: 9 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 39) The goals of the field of organizational behaviour include predicting, explaining, and ________ behaviour. Answer: managing Diff: 1 Type: SA Page Ref: 10 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 40) Knowledge of organizational behaviour will help you understand the use and effectiveness of ________. Answer: human resources Diff: 2 Type: SA Page Ref: 6 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 14 Copyright © 2020 Pearson Canada Inc. 41) ________ refers to the social resources that individuals obtain from participation in a social structure. Answer: Social capital Diff: 1 Type: SA Page Ref: 8 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 42) Describe the main goals of organizational behaviour. Under what conditions can behaviour be controlled? Answer: The main goals are to predict, explain, and manage organizational behaviour. Generally, if behaviour can be predicted and explained, it can be controlled or managed. Diff: 2 Type: SA Page Ref: 10 Skill: Applied Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 43) Describe the goals of organizational behaviour and then apply them to an organization that has a turnover problem. How can the goals of organizational behaviour help an organization lower its turnover? Answer: The goals of organizational behaviour are predicting, explaining, and managing. If an organization has a turnover problem, it would first want to predict it. For example, they might predict that new employees quit after three months. Then, they would want to be able to explain why new hires quit after three months. The explanation is important because it can imply how the problem can be managed. Explanations might include: the job might be boring and lack challenge, the supervisor might not be providing support, or perhaps new hires are dissatisfied with their pay. Each one of these explanations will require a different approach. Managing it (lowering turnover) might involve making the job more challenging, encouraging supervisors to provide more support, or improving pay. Diff: 3 Type: ES Page Ref: 10 Skill: Applied Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 44) Define and describe the differences and relationship between organizational behaviour and human resources management. Answer: Organizational behaviour refers to the attitudes and behaviours of individuals and groups in organizations. Human resources management refers to programs, practices, and systems to acquire, develop, and retain employees in organizations. Human resource practices can be used to help develop positive employee attitudes and behaviours, and organizational behaviour can help to understand the use and effectiveness of different human resources practices. Diff: 2 Type: ES Page Ref: 5 Skill: Recall Objective: 1.2 Explain the concept of organizational behaviour and describe the goals of the field. 15 Copyright © 2020 Pearson Canada Inc. Objective 1.3 1) Management is defined as A) the art of telling people what to do. B) the art of getting things accomplished through others. C) the art of getting people to do what you want. D) the art of controlling employees. E) the art which prescribes how things get accomplished in organizations. Answer: B Diff: 2 Type: MC Page Ref: 10 Skill: Recall Objective: 1.3 Define management and describe what managers do to accomplish goals. 2) Two important managerial tasks are the analysis of problems and taking action to deal with these problems. Analysis is closely related to which goal(s) of the field of organizational behaviour? A) Management B) Prediction and explanation C) Explanation and control D) Prediction and management E) Prediction and control Answer: B Diff: 2 Type: MC Page Ref: 10 Skill: Applied Objective: 1.3 Define management and describe what managers do to accomplish goals. 3) If prediction and explanation constitute analysis, then management constitutes A) change. B) action. C) behaviour. D) structure. E) reason. Answer: B Diff: 2 Type: MC Page Ref: 10 Skill: Recall Objective: 1.3 Define management and describe what managers do to accomplish goals.