(Test Bank) Essentials of Organizational Behaviour, Canadian Edition

Robbins,Judge,Breward, 1

Business

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1st Edition

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Test Bank for Essentials of Organizational Behaviour, Canadian Edition, The downloadable file consists of 719 pages, and the total size of the file is 3.72 MB. Purchase now only for highly discounted price.

Author(s): Robbins, Judge, Breward

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1 Copyright © 2020 Pearson Canada Inc. Essentials of Organizational Behaviour, Second Canadian Edition (Robbins) Chapter 1 What Is Organizational Behaviour? 1) Until the late 1980s, business school curricula emphasized the ________ aspects of management. A) ethical B) people C) technical D) human E) global Answer: C Explanation: C) Until the late 1980s, business school curricula emphasized the technical aspects of management, focusing on economics, accounting, finance, and quantitative techniques. Course work in human behaviour and people skills received relatively less attention. Over the past three decades, however, business faculty have come to realize the role that understanding human behaviour plays in determining a manager's effectiveness, and required courses on people skills have been added to many curricula. Diff: 1 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.1 Discuss the importance of interpersonal skills in the workplace. 2) Which of the following is not a reason why business schools have begun to include classes on organizational behaviour? A) to increase manager effectiveness in organizations B) to help organizations attract top quality employees C) to expand organizations' consulting needs D) to improve retention of quality workers E) to help increase organizations' profits Answer: C Explanation: C) Understanding human behaviour plays an important role in determining a manager's effectiveness. Developing managers' interpersonal skills helps organizations attract and keep high-performing employees. Positive social relationships are associated with lower stress at work and lower turnover. Finally, companies with reputations as good places to work have been found to generate superior financial performance. Expanding a company's consulting needs is not a positive reason to teach organizational behaviour. Diff: 3 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.1 Discuss the importance of interpersonal skills in the workplace. 2 Copyright © 2020 Pearson Canada Inc. 3) There is a connection between companies which have ________ and the incorporation of organizational behaviour principles. A) high turnover rates B) specialized technical processes C) superior financial performance D) long-lasting CEOs E) all of the above Answer: C Explanation: C) Companies such as Canadian Tire, Great West Life, 3M Canada, the Aboriginal People's Television Network, Labatt Breweries, SaskTel, and RBC all have incorporated the concepts of organizational behaviour and attribute it to their ability to generate high financial outcomes. Diff: 1 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.1 Discuss the importance of interpersonal skills in the workplace. 4) ________ is the study of the impact that individuals, groups, and structure have on behaviour within organizations. A) Leadership B) Organizational strategy C) Performance management D) Employee relations E) Organizational behaviour Answer: E Explanation: E) Organizational behaviour is the field of study that investigates the impact that individuals, groups, and structure have on behaviour within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness. Diff: 1 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.1 Discuss the importance of interpersonal skills in the workplace. 5) What are the three primary determinants of behaviour in organizations? A) profit structure, organizational complexity, and job satisfaction B) individuals, profit structure, and job satisfaction C) individuals, groups, and job satisfaction D) groups, structure, and profit structure E) individuals, groups, and structure Answer: E Explanation: E) OB investigates the impact that individuals, groups, and structure have on behaviour within organizations. Diff: 2 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.1 Discuss the importance of interpersonal skills in the workplace. 3 Copyright © 2020 Pearson Canada Inc. 6) Which of the following is not a topic or concern related to OB? A) turnover B) leader behaviour C) productivity D) management E) family behaviour Answer: E Explanation: E) OB is concerned specifically with employment-related situations such as jobs, work, absenteeism, employment turnover, productivity, human performance, and management. OB includes the core topics of motivation, leader behaviour and power, interpersonal communication, group structure and processes, personality, emotions, values, attitude development, perception, change processes, conflict and negotiation, and work design. Diff: 1 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.1 Discuss the importance of interpersonal skills in the workplace. 7) Which of the following is not a core topic of organizational behaviour? A) motivation B) attitude development C) conflict D) resource allocation E) work design Answer: D Explanation: D) OB includes the core topics of motivation, leader behaviour and power, interpersonal communication, group structure and processes, personality, emotions, and values, attitude development and perception, change processes, conflict and negotiation, and work design. It does not include resource allocation. Diff: 2 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.1 Discuss the importance of interpersonal skills in the workplace. 4 Copyright © 2020 Pearson Canada Inc. 8) Betty believes that it is best to take the casual or common sense approach to reading others. She needs to remember that ________. A) the casual approach is nonsensical, and should be avoided as much as possible B) the systematic approach and the casual approach are one and the same C) laboratory experiments on human behaviour often result in unreliable findings D) the casual or common sense approach to reading others can often lead to erroneous predictions E) behaviour is unpredictable, hence there is no accurate way to analyze it Answer: D Explanation: D) Unfortunately, the casual or common sense approach to reading others can often lead to erroneous predictions. However, you can improve your predictive ability by supplementing intuition with a more systematic approach. Diff: 1 Type: MC AACSB: Analytical Thinking Quest Category: Application LO: 1.2 Define organizational behaviour (OB). 9) In order to predict human behaviour, it is best to supplement your intuitive opinions with information derived in what fashion? A) common sense B) direct observation C) systematic study D) speculation E) organizational theory Answer: C Explanation: C) To make good OB decisions it is important to use evidence to supplement intuition and experience. Evidence should come through systematic study, which involves looking at relationships, attempting to attribute causes and effects, and basing conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner. Diff: 1 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.2 Define organizational behaviour (OB). 5 Copyright © 2020 Pearson Canada Inc. 10) Which of the following explains the usefulness of the systematic approach to the study of organizational behaviour? A) Human behaviour does not vary a great deal between individuals and situations. B) Human behaviour is not random. C) Human behaviour is not consistent. D) Human behaviour is rarely predictable. E) Human behaviour is often not sensible. Answer: B Explanation: B) Underlying the systematic approach to the study of organizational behaviour is the belief that behaviour is not random. Rather, we can identify fundamental consistencies underlying the behaviour of all individuals and modify them to reflect individual differences. Behaviour is generally predictable, and the systematic study of behaviour is a means to making reasonably accurate predictions. Diff: 2 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.2 Define organizational behaviour (OB). 11) Which of the following problems would an OB study be least likely to focus on? A) an increase in absenteeism at a certain company B) a fall in productivity in one shift of a manufacturing plant C) a decrease in sales due to growing foreign competition D) an increase in theft by employees at a retail store E) excessive turnover among volunteer workers at a nonprofit organization Answer: C Explanation: C) OB is concerned specifically with employment-related situations such as jobs, work, absenteeism, employment turnover, productivity, human performance, and management. A study of foreign competition would not be part of an OB research project. Diff: 2 Type: MC AACSB: Analytical Thinking Quest Category: Application LO: 1.3 Assess the importance of using a scientific approach to OB. 6 Copyright © 2020 Pearson Canada Inc. 12) Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of ________ study. A) organizational B) intuitive C) theoretical D) systematic E) case-based Answer: D Explanation: D) Systematic study means looking at relationships, attempting to attribute causes and effects, and basing our conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner. Diff: 1 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.3 Assess the importance of using a scientific approach to OB. 13) Which of the following terms means looking at relationships, attempting to attribute causes and effects, and basing conclusions on scientific evidence? A) organizational behaviour B) scientific study C) evidence-based management D) big data E) social science Answer: B Explanation: B) The term scientific study means looking at relationships, attempting to attribute causes and effects, and basing our conclusions on scientific evidence, that is, on data gathered under controlled conditions, and rigorously measured and interpreted. Diff: 2 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.3 Assess the importance of using a scientific approach to OB. 7 Copyright © 2020 Pearson Canada Inc. 14) Janet needs to assign a very important advertising account to one of her writers. First she reviewed each writer's work load, then she studied the sales data of the products for the last three campaigns of each writer, then she reviewed each writer's annual review to familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient writer who has had high sales results with her last three clients' products. Janet's management style is based on ________. A) intuition or "gut feeling" B) organizational behavioural studies C) subjective assessments D) preconceived notions E) scientific study Answer: E Explanation: E) Scientific study means looking at relationships, attempting to attribute causes and effects, and basing our conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner. Diff: 2 Type: MC AACSB: Analytical Thinking Quest Category: Application LO: 1.3 Assess the importance of using a scientific approach to OB. 15) Basing managerial decisions on the best available scientific support is called ________. A) intuition B) organizational process C) organizational behaviour D) evidence-based management E) conceptual management Answer: D Explanation: D) Evidence-based management (EBM) complements systematic study (which includes looking at relationships, not merely studying scientific evidence), by basing managerial decisions on the best available scientific evidence. Diff: 1 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.3 Assess the importance of using a scientific approach to OB. 8 Copyright © 2020 Pearson Canada Inc. 16) Which of the following argues that managers should search for the best available knowledge and apply the relevant information when answering a managerial question? A) scientific study B) systems approach C) conceptual management D) evidence-based management E) contingency theory Answer: D Explanation: D) Evidence-based management (EBM) argues that managers should become more scientific in how they think about management problems. A manager might pose a managerial question, search for the best available evidence, and apply the relevant information to the question or case at hand. Diff: 2 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.3 Assess the importance of using a scientific approach to OB. 17) "Big data" has been recently applied to making effective decisions and ________. A) managing human resources B) creation of surveys C) decreasing online sales D) marketing campaigns E) none of the above Answer: A Explanation: A) Historically used in marketing and statistical compilation, big data is now being used within the development of human resources, particularly in relation to behaviour tendencies. Diff: 1 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.3 Assess the importance of using a scientific approach to OB. 18) Which of the following involves the extensive use of statistical compilation and analysis for making effective decisions and managing human resources? A) "big data" B) evidence-based management C) social science D) political science E) neuroscience Answer: A Explanation: A) While "big data"–the extensive use of statistical compilation and analysis–has been applied to many areas of business, increasingly it is applied to making effective decisions and managing human resources. Diff: 2 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.3 Assess the importance of using a scientific approach to OB. 9 Copyright © 2020 Pearson Canada Inc. 19) Austin is a graduate student helping to organize a study on individual job satisfaction. The study focuses on the top five causes of satisfaction or dissatisfaction on a job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________. A) psychology B) anthropology C) political science D) social psychology E) archaeology Answer: A Explanation: A) Because Austin's study focuses on the causes of job satisfaction, he is most likely conducting the study through the department of psychology. Psychology is defined as the science which seeks to measure, explain, and sometimes change the behaviour of humans. Diff: 3 Type: MC AACSB: Analytical Thinking Quest Category: Application LO: 1.3 Assess the importance of using a scientific approach to OB. 20) Organizational behaviour is constructed from all of the following disciplines except ________. A) physics B) psychology C) anthropology D) sociology E) social psychology Answer: A Explanation: A) Organizational behaviour is an applied behavioural science built on contributions from a number of behavioural disciplines, mainly psychology and social psychology, sociology, and anthropology. Physics does not form a part of OB studies. Diff: 3 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.4 Identify the major behavioural science disciplines that contribute to OB. 10 Copyright © 2020 Pearson Canada Inc. 21) Which behavioural science discipline is most focused on understanding individual behaviour? A) sociology B) social psychology C) psychology D) anthropology E) organizational behaviour Answer: C Explanation: C) Organizational behaviour is an applied behavioural science built on contributions from a number of behavioural disciplines, mainly psychology and social psychology, sociology, and anthropology. Psychology's contributions have been mainly at the individual or micro level of analysis, while the other disciplines have contributed to our understanding of macro concepts such as group processes and organization. Diff: 1 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.4 Identify the major behavioural science disciplines that contribute to OB. 22) Psychology's major contributions to the field of organizational behaviour have been primarily at what level of analysis? A) the level of the group B) the level of the individual C) the level of the organization D) the level of culture E) the level of interacting groups Answer: B Explanation: B) Psychology's contributions to the field of organizational behaviour have been mainly at the individual or micro level of analysis, while the other disciplines have contributed to our understanding of macro concepts such as group processes and organization. Diff: 3 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.4 Identify the major behavioural science disciplines that contribute to OB. 11 Copyright © 2020 Pearson Canada Inc. 23) ________ is a science that seeks to measure, explain, and sometimes change the behaviour of humans and other animals. A) Psychiatry B) Psychology C) Sociology D) Political science E) Organizational behaviour Answer: B Explanation: B) Psychology is defined as the science that seeks to measure, explain, and sometimes change the behaviour of humans and other animals through study of the individual. Contributions include learning, perception, personality, emotions, training, leadership effectiveness, and more. Diff: 1 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.4 Identify the major behavioural science disciplines that contribute to OB. 24) You are bringing together faculty from different behavioural disciplines to author a new textbook in organizational behaviour. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which faculty member should furnish information about personality, learning, and motivation? A) the sociologist B) the psychologist C) the anthropologist D) the political scientist E) the industrial engineer Answer: B Explanation: B) Psychology seeks to measure, explain, and sometimes change the behaviour of humans and other animals. Psychology's focus on the individual has led to contributions in the areas of learning, personality, emotions, motivational forces, and more. Diff: 3 Type: MC AACSB: Analytical Thinking Quest Category: Application LO: 1.4 Identify the major behavioural science disciplines that contribute to OB. 12 Copyright © 2020 Pearson Canada Inc. 25) The science of ________ was developed by applying general concepts to a particular situation, person, or group. A) organizational behaviour B) anthropology C) psychology D) sociology E) social psychology Answer: A Explanation: A) The science of OB has been developed by applying general concepts to a particular situation, person, or group, whereas, anthropology is the study of societies to learn about human beings and their activities; psychology seeks to measure, explain, and sometimes change the behaviour of humans and other animals; sociology studies people in relation to their social environment or culture; and social psychology focuses on people's influence on one another. Diff: 1 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.4 Identify the major behavioural science disciplines that contribute to OB. 26) You are bringing together faculty from different behavioural disciplines to author a new textbook in organizational behaviour. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which professor out of this group would you expect to address issues on communication? A) the psychologist B) the anthropologist C) the political scientist D) the social psychologist E) the industrial engineer Answer: D Explanation: D) Social psychology focuses on people's influence on one another. Social psychologists contribute to identifying communication patterns and more. Diff: 3 Type: MC AACSB: Analytical Thinking Quest Category: Application LO: 1.4 Identify the major behavioural science disciplines that contribute to OB. 13 Copyright © 2020 Pearson Canada Inc. 27) Group behaviour, power, and conflict are central areas of study for ________. A) archaeologists B) philanthropists C) anthropologists D) social psychologists E) operations analysts Answer: D Explanation: D) Social psychology, generally considered a branch of psychology, blends concepts from both psychology and sociology to focus on people's influence on one another. This field has made important contributions to our study of group behaviour, power, and conflict. Diff: 1 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.4 Identify the major behavioural science disciplines that contribute to OB. 28) ________ blends concepts from psychology and sociology and focuses on the influence people have on one another. A) Corporate strategy B) Anthropology C) Political science D) Social psychology E) Archaeology Answer: D Explanation: D) Social psychology, generally considered a branch of psychology, blends concepts from both psychology and sociology to focus on people's influence on one another. One major study area is change, how to implement it and how to reduce barriers to its acceptance. Diff: 1 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.4 Identify the major behavioural science disciplines that contribute to OB. 29) Jude is a social psychologist. He is working on a concept in social psychology, which is a major study area, and learning how to implement it and how to reduce barriers to its acceptance. Jude is studying the concept of ________. A) culture B) ethics C) power D) change E) fatigue Answer: D Explanation: D) One major study area of social psychology is change–how to implement it and how to reduce barriers to its acceptance. Social psychologists also contribute to measuring, understanding, and changing attitudes; identifying communication patterns; and building trust. Diff: 3 Type: MC AACSB: Analytical Thinking Quest Category: Application LO: 1.4 Identify the major behavioural science disciplines that contribute to OB. 14 Copyright © 2020 Pearson Canada Inc. 30) You are bringing together faculty from different behavioural disciplines to author a new textbook in organizational behaviour. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. You should expect that the faculty member from ________ will probably contribute information about large-scale group behaviour. A) sociology B) psychology C) social psychology D) anthropology E) industrial engineering Answer: A Explanation: A) Sociology studies people in relation to their social environment or culture. Sociologists have contributed to OB through their study of group behaviour in organizations. Diff: 3 Type: MC AACSB: Analytical Thinking Quest Category: Application LO: 1.4 Identify the major behavioural science disciplines that contribute to OB. 31) ________ focuses on the study of people in relation to their social environment. A) Psychology B) Sociology C) Corporate strategy D) Political science E) Operations management Answer: B Explanation: B) Sociology studies people in relation to their social environment or culture. Sociologists have contributed to OB through their study of group behaviour in organizations, particularly formal and complex organizations. Diff: 3 Type: MC AACSB: Analytical Thinking Quest Category: Concept LO: 1.4 Identify the major behavioural science disciplines that contribute to OB.