(Test Bank) Organizational Behavior, A Critical-Thinking Approach

Neck,Houghton,Murray, 2

Business

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Author(s): Neck, Houghton, Murray

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Test Bank for Organizational Behavior, A Critical - thinking Approach, 2e Neck, Houghton, Murray (All Chapters ) Neck, Organizational Behavior, 2e SAGE Publishing, 2020 Chapter 1: Why Organizational Behavior Matters Test Bank Multiple Choice 1. ______ is a field of study focused on understanding, explaining, and improving attitudes of individuals and groups in organization s. A. Organizational behavior B. Values in organizations C. Management D. Strategic human approach Ans: A KEY: Learning Objective: 1.1: Explain the basic concept of organizational behavior (OB) and its value in organizations. REF: Cognitive Domain: Knowledge Answer Location: What Is Organizational Behavior and Why Is It Important? Difficulty Level: Easy TOP: AACSB Standard: Group and individual behaviors 2. Why is the understanding of organizational behavior important? A. There has been a broad trend of organiz ations shifting focus from employee connections and wellbeing to number s. B. Organizational behavior gives one a deep understanding of macro economics . C. Understanding OB allows you to explain behaviors , predict them , and therefore influence them to achieve your organizational goals. D. Because it is important to have an understanding of how to manipulate employers in order to secure pay increases. Ans: C KEY: Learning Objective: 1.1: Explain the basic concept of orga nizational behavior (OB) and its value in organizations. REF: Cognitive Domain: Comprehension Answer Location: What Is Organizational Behavior and Why Is It Important? Difficulty Level: Medium TOP: AACSB Standard: Group and individual behaviors 3. Of the three reasons in understanding human behavior, which one is of the greatest interest to a practicing manager? A. predict B. influence C. explain D. guidance Ans: B Neck, Organizational Behavior, 2e SAGE Publishing, 2020 KEY: Learning Objective: 1.1: Explain the basic concept of organizational behavior (OB) and its value in organizations. REF: Cognitive Domain: Comprehension Answer Location: What Is Organizational Behavior and Why Is It Important? Difficulty Level: Medium TOP: AACSB Standard: Group and individual behaviors 4. Understanding the ways people act and interact within organizations provides three key advantage s. Which of the following is not one of the three key advantages? A. explaining behavior B. predicting behavior C. influencing behavior D. controlling behavior Ans: D KEY: Learning Objective: 1.1: Explain the basic concept of organizational behavior (OB) and its value in organizations. REF: Cognitive Domain: Application Answer Location: What Is Organizational Behavior and Why Is It Important? Difficulty Level: Easy TOP: AACSB Standard: Group and individual behaviors 5. Jade is in charge of a group of employees who distribute packages around the worl d. Her main focus is measuring the percentage of time packages are rec eived at the proper location and on tim e. Jade’s focus is on which management function? A. planning B. organizing C. leading D. controlling Ans: D KEY: Learning Objective: 1.1: Explain the basic concept of organizational behavior (OB) and its value in organizations. REF: Cognitive Domain: Application Answer Location: What Is Organizational Behavior and Why Is It Important? Difficulty Level: Hard TOP: AACSB Standard: Applica tion of knowledge 6. At the end of each year, the management team goes on a retreat to set goals and strategies for the upcoming yea r. The management team is engaging in which management function? A. planning B. organizing C. leading D. controlling Ans: A KEY: Learning Objective: 1.1: Explain the basic concept of organizational behavior (OB) and its value in organizations. Neck, Organizational Behavior, 2e SAGE Publishing, 2020 REF: Cognitive Domain: Application Answer Location: What Is Organizational Behavior and Why Is It Important? Difficulty Level: Hard TOP: AACSB Standard: Application of knowledge 7. Joanie is making an employee schedule to make certain that she has adequate staff to meet the store’s daily sales goal s. Joanie is engaging in which management function? A. planning B. organizing C. leading D. controlling Ans: B KEY: Learning Objective: 1.1: Explain the basic concept of organizational behavior (OB) and its value in organizations. REF: Cognitive Domain: Application Answer Location: What Is Organizational Behavior and Why Is It Important? Difficulty Level: Hard TOP: AACSB Standard: Application of knowledge 8. Each week, Eli leads an all -employee meeting to communicate sales goals, answer questions, and provide motivation for achieving goal s. Eli is engaging in which management function? A. planning B. organizing C. leading D. controlling Ans: C KEY: Learning O bjective: 1.1: Explain the basic concept of organizational behavior (OB) and its value in organizations. REF: Cognitive Domain: Application Answer Location: What Is Organizational Behavior and Why Is It Important? Difficulty Level: Hard TOP: AACSB Standard: Application of knowledge 9. Besides technical and conceptual skills, a manager should possess ______. A. analytical skills B. leading skills C. human skills D. planning skills Ans: C KEY: Learning Objective: 1.1: Explain the basic concept of org anizational behavior (OB) and its value in organizations. REF: Cognitive Domain: Comprehension Answer Location: What Is Organizational Behavior and Why Is It Important? Difficulty Level: Medium Neck, Organizational Behavior, 2e SAGE Publishing, 2020 TOP: AACSB Standard: Interpersonal relations and teamwork 10. Technical skills can be learned on the jo b. ______ are learned throughout your lif e. A. Human skills B. Leading skills C. Management skills D. Emotional skills Ans: A KEY: Learning Objective: 1.1: Explain the basic concept of organizational behavior (OB) and its value in organizations. REF: Cognitive Domain: Analysis Answer Location: What Is Organizational Behavior and Why Is It Important? Difficulty Level: Hard TOP: AACSB Standard: Reflective thinking 11. In order to carry out roles effectively, employees need to have ______, or a basic aptitude for performing and applying specialized task s. A. human skills B. leading skills C. management skills D. technical skills Ans: D KEY: Learning Objective: 1.1: Explain the basic concept of organizational behavior (OB) and its value in organizations. REF: Cognitive Domain: Analysis Answer Location: What Is Organizational Behavior and Why Is It Important? Difficulty Level: Hard TOP: AACSB S tandard: Reflective thinking 12. ______ is an awareness of how your actions and emotions affect those around yo u. A. Human intelligence B. Psychological intelligence C. Emotional intelligence D. Management intelligence Ans: C KEY: Learning Objective: 1.1: Explain the basic concept of organizational behavior (OB) and its value in organizations. REF: Cognitive Domain: Knowledge Answer Location: What Is Organizational Behavior and Why Is It Important? Difficulty Level: Easy TOP: AACSB Standard: Reflective thinking 13. The success of an organization lies with its ______. A. people B. products C. customer service Neck, Organizational Behavior, 2e SAGE Publishing, 2020 D. manufacturer Ans: A KEY: Learning Objective: 1.1: Explain the basic concept of organizational behavior (OB) and its value in organiz ations. REF: Cognitive Domain: Comprehension Answer Location: What Is Organizational Behavior and Why Is It Important? Difficulty Level: Medium TOP: AACSB Standard: Systems and processes in organizations 14. People with effective ______ skills take the fe elings of others into account and are adept at dealing with conflict? A. conceptual B. technical C. leading D. human Ans: D KEY: Learning Objective: 1.1: Explain the basic concept of organizational behavior (OB) and its value in organizations. REF: Cognitive Domain: Application Answer Location: What Is Organizational Behavior and Why Is It Important? Difficulty Level: Medium TOP: AACSB Standard: Refle ctive thinking 15. When looking at an organization as a whole, one needs to visualize how it fits into its overall environment and understand how each part relates to the other s. What management skill is this? A. human B. conceptual C. technical D. leading Ans: B KEY: Learning Objective: 1.1: Explain the basic concept of organizational behavior (OB) and its value in organizations. REF: Cognitive Domain: Comprehension Answer Location: What Is Organizational Behavior and Why Is It Important? Difficulty Level: Easy TOP: AACSB Standard: Group and individual behaviors 16. An example of an intangible resource is ______ . A. Jantix Corporation has a reputation of having high quality customer servic e B. Jantix has a large and easily accessible inventory of pr oduct s C. Jantix owns the largest production facility in Montan a D. Jantix employs the second largest number of employees in Montan a Ans: A KEY: Learning Objective: 1.2: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizations. Neck, Organizational Behavior, 2e SAGE Publishing, 2020 REF: Cognitive Domain: Application Answer Location: Managing Human Capital Difficulty Level: Medium TOP: AACSB Standard: Analytical thi nking 17. What are the two different kinds of resources that organizations have? A. intangible and tangible B. natural and unnatural C. reliable and unreliable D. financial and technical Ans: A KEY: Learning Objective: 1.2: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizations. REF: Cognitive Domain: Knowledge Answer Location: Managing Human Capital Difficulty Level: Easy TOP: AACSB Standard: Systems and proces ses in organizations 18. Human capital falls into the category of ______. A. competitive resources B. tangible resources C. intangible resources D. natural resources Ans: C KEY: Learning Objective: 1.2: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizations. REF: Cognitive Domain: Comprehension Answer Location: Managing Human Capital Difficulty Level: Medium TOP: AACSB Standard: Systems and processes in organizations 19. What are the three aspects of human capital that enhance competitive advantage? A. value , rareness, and importance B. rareness , inimitability, and importance C. morals , vision, and i nimitability D. value , rareness, and i nimitability Ans: D KEY: Learning Objective: 1.2: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizations. REF: Cognitive Domain: Comprehension Answer Location: Managing Human Capital Difficulty Level : Medium TOP: AACSB Standard: Systems and processes in organizations 20. ______ accumulates when employees work toward the strategic goals of an organization to achieve competitive advantag e. Neck, Organizational Behavior, 2e SAGE Publishing, 2020 A. Company morale B. Human capital value C. Return on investment D. Earnings per share Ans: B KEY: Learning Objective: 1.2: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizations. REF: Cognitive Domain: Knowledge Answer Location: Value Difficulty Level: Easy TOP: AACSB Standard: Systems and processes in organizati ons 21. ______ is the level of exceptional skills and talents employees possess in an industr y. A. Human capital importance B. Human capital rareness C. Human capital i nimitability D. Human capital value Ans: B KEY: Learning Objective: 1.2: Describe the k ey role of managing human capital in creating a sustainable competitive advantage for organizations. REF: Cognitive Domain: Knowledge Answer Location: Rareness Difficulty Level: Easy TOP: AACSB Standard: Systems and processes in organizations 22. An example of human capital rareness would be ______. A. Jake, who is an excellent computer programmer with an eye for detai l B. Justine, who shares in the same values, attitudes, and type of culture as the organizatio n C. Jennifer, who feels she is in the right organization and does not want to move to another organizatio n D. Jose, who has a genuine willingness to contribute to the performance of his organizatio n Ans: A KEY: Learning Objective: 1.2: Describe the key role o f managing human capital in creating a sustainable competitive advantage for organizations. REF: Cognitive Domain: Analysis Answer Location: Rareness Difficulty Level: Hard TOP: AACSB Standard: Application of knowledge 23. ______ is the degree to which th e skills and talents of employees can be emulated by other organization s. A. Human capital importance B. Human capital rareness Neck, Organizational Behavior, 2e SAGE Publishing, 2020 C. Human capital value D. Human capital i nimitability Ans: D KEY: Learning Objective: 1.2: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizations. REF: Cognitive Domain: Knowledge Answer Location: I nimitability Difficulty Level: Easy TOP: AACSB Standard: Systems and processes in or ganizations 24. Marigold enjoys where she works and feels she has the same values and attitudes as her compan y. This is an example of what type of human capital? A. rareness B. inimitability C. importance D. value Ans: B KEY: Learning Objective: 1.2: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizations. REF: Cognitive Domain: Application Answer Location: I nimitability Difficulty Level: Hard TOP: AACSB Standard: Application of knowledge 25. Swansea can easily answer questions about complex finance issues within the bank, yet her knowledge is beyond what can be easily traine d. She has worked in the organization for so long that she has a feel or instinct for how to navigate tough issues beyond what she can easily articulate. This is an example of ______. A. value B. rareness C. tacit knowledge D. emotional intelligence Ans: C KEY: Learning Objective: 1.2: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizations. REF: Cognitive Domain: Application Answer Location: I nimitability Difficulty Level: Hard TOP: AACSB Standard: Application of knowledge 26. Miguel feels that it is important to nurture his high-performing employee s in order for his company to keep a competitive advantage . What aspect of human capital is Miguel focusing on maintaining in his company ? A. rareness B. inimitability C. importance Neck, Organizational Behavior, 2e SAGE Publishing, 2020 D. value Ans: D KEY: Learning Objective: 1.2: Desc ribe the key role of managing human capital in creating a sustainable competitive advantage for organizations. REF: Cognitive Domain: Application Answer Location: Value Difficulty Level: Hard TOP: AACSB Standard: Application of knowledge 27. What statement reflects the change from early management theory to current theory? A. There has been a shift from how workers could perform more efficiently to the human element through behavior science s. B. There has been a shift from why workers perform to how much they can produc e. C. The shift occurred within the past few years in the millenniu m. D. The shift occurred because there was too much focus on the behavioral sciences and needed to place the focu s back on productio n. Ans: A KEY: Learning Objective: 1.3: Identify the major behavioral science disciplines that contribute to OB. REF: Cognitive Domain: Comprehension Answer Location: Behavioral Science Disciplines That Contribute to OB Difficulty Level: Medium TOP: AACSB Standard: Group and individual behaviors 28. Which of these sciences is not linked to organizational behavior? A. social psychology B. accounting C. political science D. anthropology Ans: B KEY: Learning Objective: 1.3: Identify the major behavioral science disciplines that contribute to OB. REF: Cognitive Domain: Knowledge Answer Location: Behavioral Science Disciplines That Contribute to OB Difficulty Level: Easy TOP: AACSB Standard: Group and individual behaviors 29. Which of the five behavioral sciences, related to organizational behavior, has a primary focus on the mental health and well -being of employees in relationship to their work performance? A. psychology B. sociology C. social psychology D. political science Ans: A Neck, Organizational Behavior, 2e SAGE Publishing, 2020 KEY: Learning Objective: 1.3: Identify the major behavioral science disciplines that contribute to OB. REF: Cognitive Domain: Knowledge Answer Location: Psychology Difficulty Level: Easy TOP: AACSB Standard: Group and individual behaviors 30. Leigh is interested in reducing the level of prejudice and discrimination in her compan y. Which of the five behavioral sciences would help her change attitudes and improve the way her teams work together? A. political science B. sociology C. social psychology D. anthropology Ans: C KEY: Learning Objective: 1.3: Identify the major behavioral science disciplines that contribute to OB. REF: Cognitive Domain: Application Answer Location: Social Psychology Difficulty Level: Hard TOP: AACSB Standard: Application of knowledge 31. Of the five behavioral science disciplines, which one studies how conflict is managed and how power is distributed? A. psychology B. sociology C. social psychology D. political scien ce Ans: D KEY: Learning Objective: 1.3: Identify the major behavioral science disciplines that contribute to OB. REF: Cognitive Domain: Comprehension Answer Location: Political Science Difficulty Level: Easy TOP: AACSB Standard: Group and individual behaviors 32. Which of the five behavioral sciences related to organizational behavior studies people and their activities in relation to societal, environmental, and cultural influences? A. political science B. sociology C. social psychology D. anthropology Ans: C KEY: Learning Objective: 1.3: Identify the major behavioral science disciplines that contribute to OB. REF: Cognitive Domain: Knowledge Neck, Organizational Behavior, 2e SAGE Publishing, 2020 Answer Location: Anthropology Difficulty Level: Easy TOP: AACSB Standard: Group and individual behaviors 33. Brant is managing three competing advertising teams within his organizatio n. While there will only be one team picked for the final job, he wants the teams to have an even distribution of power without self -interest, which ca n reduce team conflic t. Which of the five behavioral sciences, related to organizational behavior, could help Brant with this power struggle? A. psychology B. sociology C. social psychology D. political science Ans: D KEY: Learning Objective: 1.3: Identify the major behavioral science disciplines that contribute to OB. REF: Cognitive Domain: Application Answer Location: Political Science Difficulty Level: Hard TOP: AACSB Standard: Application of knowledge 34. Of the five behavioral science di sciplines, which one has helped organizational behavior with designing performance appraisals and recruitment techniques? A. psychology B. sociology C. social psychology D. political science Ans: A KEY: Learning Objective: 1.3: Identify the major behavioral science disciplines that contribute to OB. REF: Cognitive Domain: Comprehension Answer Location: Psychology Difficulty Level: Medium TOP: AACSB Standard: Group and individual behaviors 35. Of the five behavioral science disciplines, which one has increased understanding of other cultures and different types of values held by people from other countries? A. political science B. sociology C. social psychology D. anthropology Ans: D KEY: Learning Objective : 1.3: Identify the major behavioral science disciplines that contribute to OB. REF: Cognitive Domain: Comprehension Answer Location: Anthropology Neck, Organizational Behavior, 2e SAGE Publishing, 2020 Difficulty Level: Medium TOP: AACSB Standard: Group and individual behaviors 36. Which of the sciences liste d below looks at the way groups behave and the way they communicate and exchange information? A. political science B. sociology C. social psychology D. anthropology Ans: B KEY: Learning Objective: 1.3: Identify the major behavioral science disciplines that contribute to OB. REF: Cognitive Domain: Comprehension Answer Location: Sociology Difficulty Level: Easy TOP: AACSB Standard: Group and individual behaviors 37. ______ is the use of your intelligence, knowledge, and skills to question and carefully explore situations and arrive at thoughtful conclusions based on evidence and reaso n. A. Deductive logic B. Emotional intelligence C. Critical thinking D. Hypotheses thinking Ans: C KEY: Learnin g Objective: 1.4: Demonstrate the value of critical thinking in the context of OB. REF: Cognitive Domain: Knowledge Answer Location: A Critical -Thinking Approach to OB Difficulty Level: Easy TOP: AACSB Standard: Interpersonal relations and teamwork 38. As stated in the textbook, what skill is ranked most important among senior human relations professionals? A. oral communication B. emotional intelligence C. leadership D. critical thinking Ans: D KEY: Learning Objective: 1.4: Demonstrate the value of critical thinking in the context of OB. REF: Cognitive Domain: Comprehension Answer Location: A Critical -Thinking Approach to OB Difficulty Level: Medium TOP: AACSB Standard: Interpersonal relations and teamwork Neck, Organizational Behavior, 2e SAGE Publishing, 2020 39. Emily h as a problematic employee, and uses the critical -thinking methodology to consider the situatio n. She starts by suspending her own bias, and recording his actual behaviors while at wor k. Emily is engaging in which step of the critical -thinking methodology? A. observe B. interpret C. evaluate D. explain Ans: A KEY: Learning Objective: 1.4: Demonstrate the value of critical thinking in the context of OB. REF: Cognitive Domain: Application Answer Location: Research in OB Difficulty Level: Hard TOP: AACSB Standard: Analytical thinking 40. Critical thinking and evidence -based management is closely related to the theory of ______. A. contingency thinking B. outside the box thinking C. reciprocal thinking D. positive thinking Ans: A KEY: Learning Objective: 1.4: Demonstrate the value of critical thinking in the context of OB. REF: Cognitive Domain: Comprehension Answer Location: Research in OB Difficulty Level: Medium TOP: AACSB Standard: Analytical thinking 41. When more than 400 senior HR professionals were asked to name the most important skill their employees will need in the next 5 years, ______ ranked the highes t. A. critical thinking B. innovation C. information technology D. positive thinking Ans: A KEY: Learning Objective: 1.4: Demonstrate the value of critical thinking in the context of OB. REF: Cognitive Domain: Comprehension Answer Location: A Critical -Thinking Approach to OB Difficulty Level: Medium TOP: AACSB Standard: Analytical thinking Neck, Organizational Behavior, 2e SAGE Publishing, 2020 42. Heather added a database to her inventory syste m. As a result, her employees fulfilled orders more quickl y. In this example, the new database is an example of a(n) ______ . A. dependent variable B. independent variable C. hypothesis D. correlation Ans: B KEY: Learning Objective: 1.4: Demonstrate the value of critical thinking in the context of OB. REF: Cognitive Domain: Application Answer Location: Research in OB Difficulty Level: Hard TOP: AACSB Standard: Analytical thinking 43. The owner of a local ice-cream shop in a small tourist town realized that when hotel occupancy is up, sales in her ice-cream shop are also u p. The relationship between hotel occupancy rate and ice-cream sales is an example of a(n) ______. A. dependent variable B. independent variable C. hypothe sis D. correlation Ans: D KEY: Learning Objective: 1.4: Demonstrate the value of critical thinking in the context of OB. REF: Cognitive Domain: Application Answer Location: Research in OB Difficulty Level: Hard TOP: AACSB Standard: Analytical thinking 44. What is one way to enhance critical thinking in organizational behavior as stated in the textbook? A. deductive reasoning B. inductive reasoning C. using the scientific method D. selective reasoning Ans: C KEY: Learning Objective: 1.4: Demonstrate the value of critical thinking in the context of OB. REF: Cognitive Domain: Comprehension Answer Location: Research in OB Difficulty Level: Medium TOP: AACSB Standard: Analytical thinking 45. ______ states that our actions must be dependent on the nature of the situatio n. A. Outside the box thinking