(Test Bank) Fundamentals of Human Resource Management

Noe, 9

Business

Test Bank

9th Edition

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Test Bank for Fundamentals of Human Resource Management, The downloadable file consists of 591 pages, and the total size of the file is 2.88 MB. Purchase now only for highly discounted price.

Author(s): Noe

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Study Note Preview

Version 1 1 CHAPTER 1 1) By keeping employees' personal records confidential, an employer respects their right of A) autonomy. B) freedom of speech. C) equal opportunity. D) freedom of conscience. E) privacy. 2) Heidi, a local farmer, buys her equipment exclusively from the manufacturer Farm Supply Inc. Because of this, Heidi is affected by Farm Supply Inc.'s operations. This indicates that Heidi is A) stakeholder. B) strategic partner. C) workforce analyst. D) talent manager. E) business partner. 3) In the context of HRM functions, the activities of performance management include A) seeking applicants for potential employment. B) identifying applicants with the necessary knowledge and abilities that will help an organization achieve its goals. C) acquiring knowledge and skills that improve employees' ability to meet the challenges of a variety of new or existing jobs. D) specifying the tasks and outcomes of a job that contribute to an organization's success. E) making a planned effort to enable employees to learn job-related knowledge, skills, and behavior. Version 1 2 4) An advertising firm is hiring employees who specialize in analyzing large volumes of data about consumer behavior. The manager to whom these analysts report does not share their knowledge of quantitative methods but wants them to develop recommendations for better decision making. Jamal, who works in the HR department, is developing a form the manager will follow in measuring the analysts' performance. What kinds of performance measures should Jamal focus on? A) The form should measure personal traits, such as getting along with others, because Jamal and the manager don't understand the technical requirements. B) The form should measure outcomes, such as timely and useful recommendations, because the manager will not be able to evaluate specific technical behaviors. C) The form should ask broad questions, so the manager can discuss whatever they think is important. D) The form should measure both outcomes and behaviors, because both are essential to success in the job. E) The form should measure specific technical behaviors, because the methods used by the analysts will determine the usefulness of their recommendations. 5) At Softcomp, a company that deals in software products, employees regularly complain about the lack of clarity regarding the tasks they are required to perform. Often there are two employees working on overlapping tasks, while some tasks are not designated to any employee. Though employees are satisfied with the pay and work culture, this aspect of their work environment has led to a lot of conflict in the workplace. From the information provided, this complaint of the employees can be closely linked to which HR function? A) maintenance of employee relations B) compensation and benefits C) recruitment and selection D) analysis and design of work E) compliance with laws 6) An HR manager can demonstrate competency in communication by excelling at which behavior? Version 1 3 A) listening effectively B) maintaining confidentiality C) supporting inclusiveness D) applying knowledge of business principles E) setting a vision for the HR function 7) The vast majority of HRM professionals have a college degree. ⊚ true ⊚ false 8) Amita, an employee at Neon Corp., develops and distributes newsletters that announce upcoming events in the company. Which human resource management practice is being performed by Amita? A) compensation B) employee relations C) performance management D) training E) selection 9) List the qualities associated with human resources that help an organization gain a sustainable competitive advantage. Version 1 4 10) Briefly describe the nine categories of HRM competencies that the Society for Human Resource Management found to be associated with success. Provide an example of a behavior for each. 11) The process of getting detailed information about jobs is referred to as A) policy creation. B) a job rotation. C) supply chain management. D) a job analysis. E) a job orientation. 12) Sakura is a benefits specialist at a manufacturing company. She negotiates contracts for insurance, retirement plans, and other employee benefits in order to get the best possible deal while meeting all legal requirements. She understands the details of each benefit and is able to help employees understand the value of their benefits. This scenario illustrates Sakura’s competency in the area of A) consultation. B) human resource expertise. C) business acumen. D) relationship management. E) ethical practice. 13) The right of privacy is the right to Version 1 5 A) a fair and impartial hearing. B) autonomy in how a person carries out their work. C) know the nature of the job a person is being hired for. D) fight against a wrongful discharge. E) control what a person reveals about their private life. 14) Identify the correct statement regarding sustainable organizations. A) They are less concerned about employee development and empowerment. B) They primarily focus on maximizing profits and delivering high returns to investors. C) They are more concerned with the quantity of output than quality standards. D) They are more concerned about justice and fairness than short-term profits. E) They focus on smooth turnover and outsourcing rather than long-term planning. 15) Identify the process through which an organization seeks applicants for potential employment. A) training B) recruitment C) orientation D) work analysis E) job design 16) In companies that are ethical and successful, senior executives are the only stakeholders who are responsible for the actions of the company. ⊚ true ⊚ false Version 1 6 17) Human resource management requires the ability to communicate through a variety of channels. ⊚ true ⊚ false 18) What is the primary professional organization for HRM that provides education and information services, and is also the world's largest human resource management association? A) the Society for Human Resource Management B) the Foundation for the Recognition of Professionals International C) the Human Resource Certification Institute D) the Association for Human Resource Professionals E) the Collective for Strategic Human Resource Management 19) Dorey’s company was undergoing a major change from brick and mortar stores to an online ordering system. As HR manager, she was assigned the task of managing this transition. Which HR responsibility is Dorey performing?? A) analysis and design of work B) personnel policies C) employee data and information systems D) compliance with laws E) support for strategy 20) What term describes the employees of an organization in terms of their training, experience, judgment, intelligence, relationships, and insight? A) capital expense B) tangible capital C) traditional management D) human capital E) working capital Version 1 7 21) When Paradise Incorporated, a travel insurance company, decided to introduce new goals for its internal management, there was a rift regarding what should be implemented. Group A emphasized short-term goals that would benefit the company, while Group B believed in introducing policies that would create more mutually beneficial relationships with client businesses, such as major airlines. Which result would prove Group B's decision to be ideal? A) studies showing a rise in the number of consumers looking to take a vacation B) an increase of airline customers purchasing Paradise Incorporated’s insurance C) an increase of quarterly bonuses offered to executives D) rival businesses going bankrupt due to a slow economy E) a steady decline of unhappy employees at Paradise Incorporated due to new healthcare benefits 22) Which statement is true about the HR profession? A) Professional certification in HRM continues to be the only way to get into the field. B) HR generalists usually perform the full range of HRM activities. C) Usually, HR generalists get paid substantially more than HR training directors. D) All HRM professionals have a postgraduate degree. E) A degree in law is the sole requirement for those who wish to choose HRM as a profession. 23) Evidence-based HR refers to the practice of initiating disciplinary action against employees only in the presence of clear and demonstrable proof of undesirable behavior. ⊚ true ⊚ false 24) What is the impact of planning and administering pay and benefits on an organization?Version 1 8 25) Which statement best describes evidence-based HR? A) It is establishing overlapping performance goals and desired outcomes during performance management. B) It is the organization-wide planned effort to enable employees to learn job-related knowledge, rather than teamwork or communication skills. C) It is the exclusive use of statistical models for planning, forecasting, and other related HR activities. D) It is the process of ensuring that employees' activities and outputs match an organization's goals. E) It is demonstrating that human resource practices have a positive influence on a company's profits or key stakeholders. 26) How can an HR department that is considered its company's strategic partner help the company gain a competitive advantage? A) by answering questions on employee hiring and benefits B) by providing business partner services to meet the company's goals C) by providing skills training and career development programs D) by understanding the existing human resources and providing new ones E) by handling administrative tasks with a commitment to quality 27) What clusters of competencies are necessary for success in human resource management? Version 1 9 A) hiring, compensation, event planning, and training B) technical, hiring, motivation, and compensation C) technical, interpersonal, business, and leadership D) business, development, leadership, and interpersonal E) technical, business, training, and hiring 28) In an attempt to motivate its current employees and to attract skilled professionals, Integrated Inc. decides to increase salaries as well as year-end bonuses for its best performers. Which HR function is demonstrated in this scenario? A) maintaining positive employee relations B) performance management C) recruitment D) planning and administering pay and benefits E) training and development 29) Who are the typical stakeholders in an organization? 30) What term describes a planned effort to enable employees to learn job-related knowledge, skills, and behavior? A) selection B) recruitment C) training D) performance appraisal E) compensation Version 1 10 31) In his new position, Marc was told he would be in charge of job design. What will Marc be doing? A) enabling employees to learn job-related knowledge, skills, and behavior B) generating a pool of potential candidates for a job C) presenting candidates with detailed information about a job D) defining the way work will be performed and the tasks that a given job requires E) identifying suitable candidates for jobs 32) The process by which an organization attempts to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals is referred to as A) selection. B) compensation. C) performance management. D) work analysis. E) orientation. 33) If a company, as part of its job redesign program, plans to set up teams to manufacture products, which program might it offer to help employees learn the ins and outs of effective teamwork? A) development programs B) performance management programs C) selection programs D) orientation programs E) recruitment programs Version 1 11 34) When GRN Manufacturing experienced a slowdown in sales, it laid off the two employees with the poorest attendance. One of the employees sued the company, saying it should have laid off the most recently hired workers. What defense would GRN Manufacturing most likely offer? A) The layoffs were instances of employment at will. B) The age of the company's workforce has been rising. C) The layoffs were not discriminatory. D) There are no federal laws that apply to this situation. E) The company was forced to make the layoffs. 35) When a person evaluating performance is not familiar with the details of a job, outcomes tend to be easier to evaluate than specific behaviors. ⊚ true ⊚ false 36) Green Waste, a company in the recycling business, has revamped its management and business criteria. It has also added new objectives that would require recruitment of new and skilled labor. The responsibility of identifying the numbers and the kinds of employees lies with the HR department of the firm. This responsibility of the HR department is known as A) utilization analysis. B) performance planning. C) performance management. D) supply chain management. E) human resource planning. 37) An automobile manufacturing company had the largest number of its employees in the manufacturing sector last year. Instead of hiring more employees, the company decided to invest heavily in training its employees on automotive maintenance and design. Which belief has most likely led the company to make this decision? Version 1 12 A) A majority of the employees own shares in the company. B) The employees in the company are interchangeable. C) A majority of the employees in the company have an automotive engineering background. D) The employees are the source of the company's success or failure. E) The union employees in the company will resign once their contract expires. 38) Darius, a manager, is rigid with his employees and does not allow them to voice their opinions or criticisms about their superiors. On the other hand, Faraja, another manager at the same firm, encourages her subordinates to communicate with her openly. Which statement uses basic rights to argue in favor of Faraja’s practice over that of Darius's? A) It enhances the chances of more employees being promoted. B) It curbs the privacy and confidential requirements of an employee. C) It engages the employees in expressing constructive criticisms and opinions. D) It reduces the possibility of any whistleblowers in the company. E) It enables Faraja to keep a tab on the grapevine communication in the company. 39) An organization makes selection decisions in order to add employees to its workforce, as well as to transfer existing employees to new positions. ⊚ true ⊚ false 40) In the context of human resource management, human capital refers to the A) total pay earned by an employee. B) cash, equipment, technology, and facilities that an organization uses. C) wages, benefits, and other costs incurred in support of HR functions in an organization. D) total budget allocated to the HR department in an organization. E) organization's employees, who add economic value to the company. Version 1 13 41) Mona, a human resource manager, has developed an inspiring vision of how the HR function should contribute to employees' well-being and the company's success. She models the values and behaviors supporting that vision, and she gets her staff excited to be part of realizing the vision. This indicates that Mona has competencies in the area of A) human resource expertise. B) leadership and navigation. C) global and cultural effectiveness. D) critical evaluation. E) relationship management. 42) High-performance work systems have been essential in making organizations strong enough to weather the storm of a recession and remain profitable when the economy begins to expand after the recession. ⊚ true ⊚ false 43) Maverick is the human resource manager at Gold Corp. He clearly understands the company's strategy. He has a solid understanding of business principles, and he applies these to help the HR department contribute to Gold’s success. This scenario indicates that Maverick has competency in the area of A) leadership and navigation. B) communication. C) business acumen. D) relationship management. E) ethical practice. 44) Parker works at Delta Corporation. He is responsible for identifying individuals with skills required for the various roles in the organization. Which human resource management practice is being performed by Parker? Version 1 14 A) selection B) employee relations C) training D) performance management E) compensation 45) Esmée heads the human resource team at a marketing firm with a diverse group of employees in three countries. She has knowledge about the cultures of the employees and applies that knowledge to build cooperation and resolve conflicts. She appreciates that all her employees bring different strengths to the company, and she helps to foster a climate in which all are encouraged to contribute. This scenario illustrates Esmée's competency in the area of A) ethical practice. B) business acumen. C) human resource expertise. D) critical evaluation. E) global and cultural effectiveness. 46) __________ refers to the use of quantitative tools and scientific methods to analyze data from human resource databases and other sources to make evidence-based decisions that support business goals. A) Task analysis B) Performance management C) Career development D) Workforce analytics E) Conjoint analysis 47) Human resource departments have the same roles and responsibilities in different companies. Version 1 15 ⊚ true ⊚ false 48) Human resources cannot be imitated. ⊚ true ⊚ false 49) What is the advantage of establishing and administering policies in organizations? A) It leaves a lot of room for subjective decision making. B) It allows companies to handle situations more fairly and objectively. C) It allows companies to address issues on a case-by-case basis. D) It encourages employees to defend themselves by claiming ignorance of disciplinary norms. E) It eliminates the need for documentation and record keeping. 50) Nicholas, an employee at a book publishing company, is unhappy with his company's existing project management system. He decides to communicate this to the top management by expressing his complaints in an email. According to the work of philosopher Immanuel Kant, Nicholas is applying his right of A) freedom of conscience. B) privacy. C) free consent. D) freedom of speech. E) first refusal. 51) How do human resources professionals provide an organization with a sustainable competitive advantage?