(Test Bank) Organizational Behavior: Emerging Knowledge

Mcshane,Glinow, 9

Business

Test Bank

9th Edition

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Test Bank for Organizational Behavior: Emerging Knowledge, The downloadable file consists of 927 pages, and the total size of the file is 4.16 MB. Purchase now only for highly discounted price.

Author(s): Mcshane, Glinow

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Study Note Preview

Version 1 1 CHAPTER 1 TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false. 1) A key feature of organizations is that their members have a defined and agreed upon collective sense of purpose. ⊚ true ⊚ false 2) One key feature of organizations is that they are collective entities. ⊚ true ⊚ false 3) The open systems view emphasizes that organizations survive by adapting to changes in the external environment. ⊚ true ⊚ false 4) Stakeholders of an organization are shareholders, customers, suppliers, governments, and any other groups that affect or are affected by the company’s objectives and actions. ⊚ true ⊚ false 5) Organizational efficiency is considered the ultimate dependent variable in the study of organizational behavior. ⊚ true ⊚ false 6) Systematic research investigation produces evidence-based management, which involves making decisions and taking actions based on this research evidence. ⊚ true ⊚ false Version 1 2 7) Most organizational events may be studied from all three levels of analysis: individual, team, and organization. ⊚ true ⊚ false 8) Inclusive organizations value diversity as an important resource. ⊚ true ⊚ false 9) Deep-level diversity can be seen in an individual’s beliefs, values, and attitudes. ⊚ true ⊚ false 10) To improve work-life integration through “boundary setting,” some companies prohibit work-related communication after the regular workday. ⊚ true ⊚ false 11) According to the MARS model of individual behavior and performance, employee performance will remain high even if one of the four factors is low in a given situation. ⊚ true ⊚ false 12) Intensity refers to the fact that motivation is goal-directed, not random. ⊚ true ⊚ false 13) How clearly employees understand their job duties is a function of their abilities.Version 1 3 ⊚ true ⊚ false 14) An employee creates unnecessary conflicts with his coworkers at his workplace. This is an example of organizational citizenship behavior. ⊚ true ⊚ false 15) Presenteeism occurs when employees show up for work when ill or occupied by personal problems. ⊚ true ⊚ false MULTIPLE CHOICE - Choose the one alternative that best completes the statement or answers the question. 16) Which of the following statements is true about organizational behavior? A) OB researchers systematically study various topics at a single level rather than at multiple levels. B) It studies a company’s internal workings and is not concerned with the external environment. C) It does not include the study of collective entities. D) It is less effective in studying people who interact in highly organized fashion. E) It includes team, individual, and organizational level analyses. 17) Which of these statements is true about the field of organizational behavior?Version 1 4 A) It examines how individuals and teams in organizations relate to one another and to their counterparts in other organizations. B) OB researchers systematically study various topics at one level of analysis rather than at multiple levels. C) Information technology has almost no effect on organizational behavior. D) The field of organizational behavior relies exclusively on ideas generated within the field by organizational behavior scholars. E) The origins of organizational behavior are traced mainly to the field of economics. 18) In the field of organizational behavior, organizations are described as A) entities, which are considered a legal grouping of people and systems. B) for profit businesses with more than 50 employees. C) social entities with a publicly stated set of formal goals. D) groups of people with independent, profit-centered motives and objectives. E) groups of people who work interdependently toward some purpose. 19) Organizational behavior knowledge A) originates mainly from models developed in chemistry and other natural sciences. B) accurately predicts how anyone will behave in any situation. C) is more appropriate for people who work in computer science than in marketing. D) helps us to understand, predict, and influence the behaviors of others in organizational settings. E) is important only for the managers of an organization. 20) Which of the following statements is true of organizational behavior knowledge?Version 1 5 A) It is relevant to everyone who works in organizations. B) It should never be used to influence the behavior of other people. C) It should be used by managers and senior executives alone. D) It should not be used by subordinates to influence the behavior of their managers. E) It is less significant when the level of interpersonal interaction is high. 21) What is the most important ingredient in the transformations of inputs to outputs? A) financial resources B) raw materials C) human capital D) shareholder dividends E) equipment 22) In order for something to be called an organization, A) it must have a building. B) it must have equipment. C) it must consist of people who work interdependently. D) it must have government documentation. E) it must make a product. 23) Organizational behavior emerged as a distinct field A) in the early 1940s. B) in the 1770s. C) in the early 1900s. D) around 500 BC. E) in the 1970s. 24) Which of the following statements regarding “collective sense of purpose” is correct?Version 1 6 A) An organization’s collective sense of purpose is always written in its mission statement. B) An organization’s collective sense of purpose is set by the Board of Directors. C) An organization’s collective sense of purpose is not written as everyone in the organization knows and understands it. D) An organization’s collective sense of purpose isn’t always well defined or agreed on. E) An organization’s collective sense of purpose is voted on by its shareholders. 25) The ________ emphasized the study of employee attitudes and informal group dynamics in the workplace. A) organizational development school of business B) human relations school of management C) anchor of knowledge school of sociology D) organizational effectiveness school of information systems E) study of self school of psychology 26) What is considered the “ultimate dependent variable” in the study of organizational behavior? A) organizational efficiency B) organizational effectiveness C) organizational profitability D) organizational lifespan E) organizational politics 27) Organizational behavior theories are used toVersion 1 7 A) state personal beliefs about the work environment. B) adopt accurate models of workplace behavior. C) increase anxiety in the workplace. D) incite curiosity about the organization. E) focus on efficiency rather than effectiveness 28) Organizational behavior knowledge is for A) managers. B) employees. C) consumers D) everyone. E) stakeholders. 29) Investment experts have found that leadership and employee attitudes ________ when predicting which companies will have the highest and most consistent long-term investment gains. A) are important positive screens B) have minimal relevance C) are the only factors to consider D) are too ambiguous and inconsistent E) can have a negative effect 30) The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities, constitute ________ diversity. A) deep-level B) internal C) surface-level D) organizational E) reflective Version 1 8 31) At Clickz, an American photography magazine firm, more than half of the senior management positions are held by women. African Americans represent 40 percent of the company's workforce. The description of Clickz's diversity refers to ________ diversity. A) deep-level B) psychological C) personality D) surface-level E) attitude 32) ________ diversity includes differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes. A) Reflective B) Deep-level C) Organizational D) Surface-level E) External 33) Deep-level diversity includes A) physiological differences. B) attitudes. C) ethnicity. D) gender. E) race. 34) Recent evidence suggests that ________ employment relationships tend to produce higher work quality, innovation, and agility.Version 1 9 A) indirect B) contracted C) offshore D) direct E) remote 35) Mick works for a company as a financial analyst from home using information technology. He does not work in a traditional physical workplace, rather he is utilizing A) deep-level diversity. B) work-life integration C) remote work D) surface-level diversity. E) frictional unemployment. 36) By creating a(n) ________, organizations value people of all diversities and allows them to be themselves. A) exclusive workplace B) global presence C) work-life balance D) inclusive workplace E) landscape 37) Which aspect of deep-level diversity is more subtle than the media and popular press suggest? A) ethnic B) religious C) generational D) gender E) race Version 1 10 38) A(n) ________ workplace is one that values people of all identities and allows them to be fully themselves while contributing to the organization. A) diverse B) balanced C) inclusive D) global E) exclusive 39) Which of the following statements is true about workforce diversity? A) Informationally diverse teams win awards. B) Informationally diverse teams tend to make better decisions. C) Informationally diverse teams have difficulty solving problems. D) Informationally diverse teams struggle with communication. E) Informationally diverse teams have a stronger work ethic. 40) Jillian uses her one-hour commute in the morning to prepare for the work day and her one-hour commute home to refocus on family. Jillian is practicing A) problem-solving. B) remote work. C) work-life integration. D) communication style. E) organizational skills. 41) People who are self-motivated, organized, and can work effectively with technology are better suited forVersion 1 11 A) globalization. B) telecommuting. C) organizational behavior. D) organizational development. E) flexible scheduling. 42) Which of the following is true according to the systematic research anchor? A) OB topics typically relate to the individual, team, and organizational levels of analysis. B) OB should import knowledge from other disciplines, not just create its own knowledge. C) OB theory should recognize that the effects of actions often vary with the situation. D) A particular action may have different consequences in different situations. E) OB should study organizations by forming questions, collecting data, and testing hypotheses against those data. 43) Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization? A) sociology B) psychology C) economics D) industrial engineering E) political science 44) Which of these statements is consistent with the five anchors of organizational behavior?Version 1 12 A) Organizational behavior theories must apply universally to every situation. B) Organizations are like machines that operate independently of their external environment. C) Each OB topic relates to only one level of analysis. D) The field of organizational behavior should rely on other disciplines for some of its theory development. E) Organizational behavioral decision making does not require evidence from research. 45) Which of the following statements is consistent with the concept of contingency anchor? A) To obtain the best results, actions should be taken without considering their consequences. B) A particular action may have different consequences in different situations. C) OB theories are based on simple, common-sense ideas about what managers should do. D) OB theories point out the one best way to resolve organizational problems. E) Organizations should never be viewed as systems that process inputs to provide outputs. 46) The statement “theories should not be developed for the sake of being interesting” reflects the ________ anchor of organizational behavior knowledge. A) practical orientation B) systematic research C) multiple levels of analysis D) contingency E) multidisciplinary 47) According to the multiple levels of analysis anchor,Version 1 13 A) organizational behavior is mainly the study of how all levels of the organizational hierarchy interact with the external environment. B) OB topics typically relate to the individual, team, and organizational levels of analysis. C) there are eight levels of analysis that scholars should recognize when conducting OB research. D) organizational events can be studied from only one level of analysis. E) corporate executives need to understand business ethics from various levels and perspectives. 48) Organizational behavior relies on ________ to represent the principles on which organizational behavior is developed and refined. A) anchors B) societal change C) technology D) employee relationships E) investments 49) Systematic research investigation is the basis for A) globalization. B) evidence-based management. C) emerging employment relationships. D) contingency reports. E) problem-solving strategies. 50) The best leadership style, the best conflict-handling style, and the best organizational structure are all examples ofVersion 1 14 A) anchors. B) research topics. C) contingencies. D) disciplines. E) management styles. 51) Welcoming theories and knowledge from other disciplines is which anchor of organizational behavior? A) systematic research B) multidisciplinary C) contingency D) multiple levels of analysis E) effectiveness 52) The ________ anchor states that the effectiveness of an OB practice usually depends on the situation; there is rarely one best solution for all circumstances. A) practical orientation B) contingency C) multidisciplinary D) multiple levels of analysis E) effectiveness 53) Which of the following views of organizational effectiveness recognizes that some outputs to the external environment are valuable, but others are undesirable by-products? A) stakeholder B) systematic research C) human capital D) multidisciplinary E) open systems