(Test Bank) Principles Of Management

Williams, 12

Business

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12th Edition

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Author(s): Williams

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Page 1 Test Bank for MGMT 12, Principles of Management, 12e Chuck Williams (Answers at the end of each chapter) Chapter 1 Indicate the answer choice that best completes the statement or answers the question. 1.Which of the following is defined as getting work done through others? a. Orientation b. Marketing c. Management d. Accounting 2.When Rosa was hired by Graham Services Inc. to head its customer service operations, she was told that her role involved supervising the work of her employees and ensuring that they did their jobs well. Rosa’s job is related to _____. a. marketing b. recruitment c. management d. finance 3.At Troysten Inc., a construction company, Edward’s job responsibilities include monitoring the work carried out by the company's site engineers. He is also responsible for ensuring that all the engineers are provided with ample guidance and supervision so that they can perform all the assigned tasks to the best of their ability. In the given scenario, Edward’s job is related to _____. a. accounting b. sales c. management d. production 4.Relish Inc. is a fruit juice manufacturing company. The company ensures that raw materials are fully utilized. It also makes sure that minimal waste is produced. The juice extracting and packaging units of the company are designed in such a way that the quality of its products is maintained with minimal costs. Relish is involved in achieving _____. a. effectiveness b. efficiency c. autonomy d. power 5.Trent Automobiles Inc. was expecting a large shipment of scrap metal a week earlier. Since the shipment did not arrive on time, the supply manager at Trent Automobiles was forced to place another order for the same quantity of scrap metal from a local manufacturer. As a result, its car manufacturing processes was delayed and expenses increased. In this scenario, Trent Automobiles is demonstrating a lack of _____. a. synergy b. disintermediation c. automation d. efficiency Page 2 6. To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated most of its production processes using computer numeric control (CNC) machines. This reduced the labor cost, wastage of raw materials, and rejection of finished goods due to quality issues. In the context of management, the automation of production processes at Debronth Inc. exemplifies _____. a. synergy b. efficiency c. autonomy d. contingency 7. Which of the following involves accomplishing tasks that help fulfill organizational objectives? a. Effectiveness b. Equity c. Synergy d. Retrenchment 8. Venus Diner, a fast-food restaurant, has installed two additional billing counters to reduce waiting time for its customers. This has helped the restaurant improve its customer service and satisfaction. This scenario illustrates that Venus Diner is striving for _____. a. effectiveness b. consistency c. synergy d. cohesiveness 9. Calverd Bank was one of the first banks to open a branch in the rural county of Shirles. Even after many other banks opened their branches in Shirles, Calverd Bank continues to have the biggest market share because of its excellent customer service. In the contex t of management, the Shirles branch of Calverd Bank illustrates _____. a. synergy b. efficiency c. autonomy d. effectiveness 10. Providing a great shopping experience to customers is one of the important objectives of Purple Fashions Inc., a clothing store. To achieve this objective, the company has a team of committed customer service professionals, whose job is to ensure that customers get exactly what they want. This scenario illustrates that Purple Fashions is trying to achieve _____. a. organizational commitment b. employee productivity c. employee satisfaction d. organizational effectiveness 11. In the context of management functions, which of the following is true of planning? a. It is one of the best ways to improve performance. b. It is the last function of management. c. It involves monitoring progress toward goal achievement. d. It involves hiring and leading workers. 12. Identify a true statement about planning. Page 3 a. It is the process of monitoring progress toward goal achievement. b. It involves deciding where decisions will be made. c. It encourages employees to engage in behaviors directly related to goal accomplishment. d. It involves inspiring and motivating workers to work hard to achieve organizational goals. 13. After Hayworth Publishers realized that it was incurring losses, it set new objectives. These objectives were to increase revenues by at least 5% and reduce net losses by at least 80% by the end of the next fiscal year. In this scenario, which of the following management functions was most likely involved in setting these goals and determining a means for the company to meet them? a. Controlling b. Organizing c. Planning d. Leading 14. Amanda, the sales manager at an e-commerce fashion site, sets the annual, monthly, and weekly targets of all the salespeople in the company. She sets these targets in such a way that the salespeople work toward achieving the organizational goals. In this scenario, which of the following management functions does Amanda perform? a. Controlling b. Organizing c. Planning d. Leading 15. In the context of management functions, organizing is about _____. a. determining how things get done b. determining organizational goals c. motivating workers to work hard d. monitoring progress toward goal achievement 16. A business administrator in a school is determining how classes will be scheduled, which rooms will be allocated, and who will teach each subject in the curriculum. Which of the following management functions is illustrated in this scenario? a. Planning b. Organizing c. Controlling d. Leading 17. Jada is in charge of her Rotary Club's annual fundraising auction. She determines the site of the event and decides who will collect donations from local businesses. She also decides who will sell tickets to customers and who will conduct the auction. Jada is engaged in the management function of _____. a. planning b. controlling c. leading d. organizing 18. Jasmine, a cofounder of a startup firm that provides financial services, is responsible for making the standard operating procedure for the firm's wealth management division and assigning duties to the management trainees recruited for this division. In the context of management functions , Jasmine’s job responsibilities best illustrate _____. a. controlling Page 4 b. organizing c. disseminating d. leading 19. In the context of Henri Fayol's management functions, which of the following is a difference between planning and organizing? a. Planning involves motivating workers to work hard to achieve organizational goals, whereas organizing involves identifying the means to achieve organizational goals. b. Planning involves determining organizational goals, whereas organizing involves determining how things get done. c. Planning is deciding where decisions will be made, whereas organizing is monitoring progress toward goal achievement. d. Planning is inspiring workers to work hard on a daily basis, whereas organizing is taking corrective action when progress isn't being made. 20. Kendall is the chief executive officer of Hayden Corp. She believes that it is important for top management to inspire employees to work toward organizational goals. As a result, she develops an incentive plan to reward high-performing employees and boost their morale. In the context of management functions, Kendall is engaged in _____. a. planning b. organizing c. leading d. controlling 21. Ronald, the advertising manager of a leading newspaper, congratulates every member of the space selling team who achieves their daily target. This motivates the team members to work harder and collectively contribute to the organizational goal of selling space for advertisements. In this scenario, which of the following management functions is illustrated by Ronald? a. Organizing b. Planning c. Leading d. Controlling 22. Jamal, the operations head at Cerise Confectionery, showed gratitude to his employees by hosting an Employee Appreciation Day. In this scenario, which management function did Jamal use to boost the morale of his employees? a. Leading b. Monitoring c. Organizing d. Controlling 23. The top management at Vermilion Inc. realized that there were some technical defects in the company's new manufacturing plant that was under construction. Technical specialists were sent to the site to correct the issues. This scenario illustrates the management function of _____. a. planning b. organizing c. controlling d. motivating 24. Jin, the recruitment manager at Randents Inc., reviews the performance of his team members on a monthly basis. Based on the results of his monthly reviews, he decides to conduct daily reviews to analyze the performance of members Page 5 who do not achieve their monthly targets. In the context of manage ment functions, Jin's action exemplifies _____. a. organizing b. planning c. leading d. controlling 25. Auburn Inc., a publishing company, realized that there was a factual error in the August issue of its business magazine, Alacrity . The magazine's editor -in-chief immediately released a press statement apologizing for the error. Subsequently, Auburn Inc. published the actual figures in Alacrity 's September issue. Which of the following management functions was used in this scenario? a. Controlling b. Leading c. Motivating d. Planning 26. Which of the following types of managers are typically responsible for developing employees' commitment to and ownership of the company's performance? a. Top managers b. Middle managers c. First-line managers d. Office managers 27. Which of the following is a function of a top manager? a. Facilitating team activities toward accomplishing a goal b. Creating a positive organizational culture through language and action c. Coordinating and linking groups, departments, and divisions within a company d. Managing the performance of entry -level employees 28. Breanna was hired to work in the finance department of Amintent Corp. Since that time, all of the company’s finance strategies have been successful. Breanna has created a positive organizational culture at Amintent Corp., thereby uplifting the company's values. In this scenario, Breanna is most likely a _____. a. middle manager b. team leader c. first-line manager d. top manager 29. In the context of the kinds of managers, middle managers _____. a. teach entry -level employees how to do their jobs b. are responsible for creating a context for change c. are responsible for planning and allocating resources to meet organizational objectives d. hold positions such as office manager, shift supervisor, or department manager 30. Bob is the plant manager of one of the three manufacturing plants of a paper manufacturing company. He is responsible for synching the processes of his plant with the standards set at the company's headquarters. He sends weekly updates of raw material requirements to the purchase division at the headquarters. He also connects the company's human resources department with the employees who work in his plant. In this scenario, Bob is most likely a _____. a. middle manager b. team leader Page 6 c. first-line manager d. top manager 31. Shemar is a regional sales manager of a popular fortnightly magazine. He sets targets for and reviews the performances of the sales representatives of his region. Changes in marketing strategies mandated by the marketing team at the magazine's headquar ters authorized Shemar to be solely responsible to bring about the necessary changes in his region. In the given scenario, Shemar is most likely a _____. a. middle manager b. team leader c. first-line manager d. top manager 32. After graduating from one of the highest -ranked business schools in the world, Albert was hired as a divisional marketing manager at a computer hardware company. His job profile included planning the marketing activities for the next fiscal year, alloc ating funds, and overlooking the performance of marketing representatives. In the given scenario, Albert was most likely hired as a _____. a. middle manager b. team leader c. first-line manager d. top manager 33. Mike supervises the work of factory workers in an automobile manufacturing firm. Most of his time is spent on quality control, scheduling workers, and training new employees. Mike can be categorized as a _____. a. first-line manager b. middle manager c. top-level manager d. plant manager 34. Diana is the office manager at Pamentas, a luxury watch manufacturer. She organizes the office operations and procedures, assigns and monitors functions of the entry -level employees and the housekeeping staff, controls correspondence in the office, and overlooks front -office operations at the company. In this scenario, Diana is most likely a _____. a. middle manager b. team leader c. first-line manager d. top manager 35. Deja is the day-shift supervisor at a company that manufactures and supplies plastic bottles to pharmaceutical companies. She is responsible for estimating the hiring needs for the day shift at the factory. She also prepares the schedules for the training process of newly hired employees. Most importantly, she overlooks the entire day-shift production process at the factory and reports to her manager on a regular basis. In this scenario, Deja is most likely a _____. a. middle manager b. team leader c. first-line manager d. top manager 36. Wei is the procurement manager at a supermarket. Her duties include short -term planning for the purchase of perishable goods, encouraging and rewarding the employees who handle the transportation of goods to the supermarket, Page 7 and supervising the entry -level employees of her department. In the given scenario, Wei is most likely a _____. a. middle manager b. team leader c. first-line manager d. top manager 37. Which of the following statements illustrates the difference between first-line managers and top managers? a. Unlike top managers, first-line managers engage in plans and actions that typically produce results within two weeks. b. Unlike top managers, first-line managers are responsible for creating a positive organizational culture through language and action. c. Unlike first-line managers, top managers are responsible for teaching entry -level employees how to do their jobs. d. Unlike first-line managers, top managers make detailed schedules and operating plans based on middle management's intermediate -range plans. 38. Which of the following is a relatively new kind of management position that developed as companies shifted to self- managing groups? a. Top manager b. Team leader c. First-line leader d. Middle manager 39. A team leader is responsible for _____. a. their team's performance b. closely monitoring long-term business, economic, and social trends c. developing organizational codes of ethics d. fostering good relationships within their team 40. Tiffany is the head of one of the three groups in the production department at an apparel manufacturing company. She assigns work to each of her subordinates in the group on a regular basis. Although she is not solely responsible for the performance of her group, she facilitates the group in achieving the monthly targets of production. In this scenario, Tiffany is most likely a _____. a. middle manager b. team leader c. first-line manager d. top manager 41. Which of the following statements illustrates the difference between first-line managers and team leaders? a. Unlike first-line managers, team leaders are responsible for the performance of nonmanagerial employees. b. Unlike first-line managers, team leaders have the authority to hire and fire workers. c. Unlike first-line managers, team leaders are responsible for managing external relationships. d. Unlike first-line managers, team leaders make job assignments and control resources. 42. Ednus, a producer of a fashion magazine, plans to acquire Hazemens , a producer of a women's magazine. When Daniel, the chief financial officer (CFO) of Hazemens, visits Ednus's office to discuss the terms of the acquisition, Cari, the chief executive officer (CEO) of Ednus, personally greets him upon his arrival. In the context of managerial roles, which of the following roles does Cari illustrate in this scenario? Page 8 a. Leadership role b. Monitor role c. Disseminator role d. Figurehead role 43. When Melver Bank opened its first branch in the county of Derenston, Jose, the branch manager, arranged an ice- cream stall at the entrance of the bank's building as a treat to the locals of the county. In the context of managerial roles, which of the following roles does Jose illustrate in this scenario? a. Leader role b. Monitor role c. Disseminator role d. Figurehead role 44. Greg is the marketing manager of an apparel manufacturing company that specializes in winter wear. He personally visited the old age homes in which the company sponsored Christmas lunches, as part of its corporate social responsibility initiative. In the context of managerial roles, which of the following roles does Greg illustrate in this scenario? a. Leader role b. Monitor role c. Disseminator role d. Figurehead role 45. According to Professor Henry Mintzberg, in which of the following roles do managers motivate and encourage workers to accomplish organizational objectives? a. Figurehead b. Entrepreneur c. Leader d. Monitor 46. Giancarlo, the restaurant manager of Chipmugs, a continental restaurant, reviews customer feedback forms to help him choose the winner of the "Best Waiter of the Month" award. This motivates the waiters at the restaurant to render good service and to encourage customers to complete feedback forms about their services. In the context of managerial roles, which of the following roles does Giancarlo illustrate in this scenario? a. Leader role b. Monitor role c. Disseminator role d. Figurehead role 47. Aaron, the chief executive officer of Periwinkle Inc., often sits on the boards of other companies to share viewpoints on business operations. In this case, which of the following managerial roles does Aaron perform? a. Liaison role b. Resource allocator role c. Disturbance handler role d. Figurehead role 48. Corey, the chief financial officer of Maurectric Inc., an electronics company, is also an investor in the stock market. As the shareholder of various other companies, he attends the annual general meetings of those companies. This helps him study the financials and financial strategies followed by other companies in the same industry. In the context of managerial roles, which of the following roles does Corey illustrate in this scenario? Page 9 a. Leader role b. Liaison role c. Disseminator role d. Figurehead role 49. Claire is the chief operating officer of a cosmetics manufacturing company. She has opportunities to attend the board meetings of her vendor companies. These meetings give her a fresh perspective about how other companies frame their strategies and how procurement and operati ons are managed in different companies. In the context of managerial roles, which of the following roles does Claire illustrate in this scenario? a. Leader role b. Liaison role c. Disseminator role d. Figurehead role 50. In the context of managerial roles, which of the following is a difference between the figurehead role and the liaison role? a. The figurehead role is the role that managers play when they motivate and encourage workers to accomplish organizational objectives, whereas the liaison role is the role that managers play when they share information with others in their departments or companies. b. The figurehead role is the role that managers play when they scan their environment for information, whereas the liaison role is the role that managers play when they share information with people outside their departments or companies. c. The figurehead role is the role that managers play when they decide who gets what resources and in what amounts, whereas the liaison role is the role that managers play when they negotiate schedules, projects, goals, outcomes, resources, and employee raises. d. The figurehead role is the role that managers play when they perform ceremonial duties, whereas the liaison role is the role that managers play when they deal with people outside their units. 51. According to Professor Henry Mintzberg, in which of the following roles do managers receive a great deal of unsolicited information because of their personal contacts? a. Resource allocator b. Monitor c. Disturbance handler d. Negotiator 52. Lauren, the brand manager of a luxury handbag store, attends fashion shows in various cities to study the current and upcoming fashion trends and get acquainted with people from the fashion industry. In the context of managerial roles, which of the following roles does Lauren illustrate in this scenario? a. Leader role b. Liaison role c. Disseminator role d. Monitor role 53. Rani, the CEO of a popular health magazine, subscribes to 20 other magazines to follow the industry trends, understand the financial scenarios in various industries, and study the rate of competition faced by her magazine. In the context of managerial roles, which of the following roles does Rani illustrate in this scenario? a. Leader role b. Liaison role c. Disseminator role Page 10 d. Monitor role 54. Sabrina, the head of the public relations department at a multinational advertising agency, subscribes to websites that provide her information about the annual advertising budgets of various multinational companies. She also studies this information to analyze the current market trends in advertising expenditure. This helps her mold the public relations strategies of the agency to match the industry standards. In the context of managerial roles, which of the following roles does Sabrina illustrate in this scenario? a. Leader role b. Liaison role c. Disseminator role d. Monitor role 55. In the context of the informational subroles identified by Professor Henry Mintzberg, managers in which of the following roles share the information they have collected with their subordinates and others in the company? a. Monitor b. Figurehead c. Spokesperson d. Disseminator 56. Roberto is the human resources manager at Shafewn , an e-commerce site. He confirms the completion of the probationary periods of management trainees in the company only after each of them submits a report on the company's marketing strategies. In the reports, they are asked to evaluate the company's existing marketing strategies and suggest better ones. Roberto shares the relevant and useful information from these reports with the marketing team of Shafewn. In the context of managerial roles, which of the following roles does Roberto illustrate in this scenario? a. Leader role b. Liaison role c. Disseminator role d. Monitor role 57. Tyler is a finance manager at an automobile manufacturing company. He collects internship reports from summer interns at the company to study the finance strategies suggested by them in their reports. He uses the relevant information from this study to suggest new strategies to the chief financial officer of the company. In the context of managerial roles, which of the following roles does Tyler illustrate in this scenario? a. Leader role b. Liaison role c. Disseminator role d. Monitor role 58. In the context of the informational subroles identified by Professor Henry Mintzberg, managers in which of the following roles share information with people outside their departments or companies? a. Entrepreneur b. Spokesperson c. Leader d. Disseminator 59. Jonathan is the CEO of a cell phone manufacturing company. At the company's annual general meeting, he made an announcement to the shareholders about one vacant position in the company's supervisory board. In the context of managerial roles, which of the following roles does Jonathan illustrate in this scenario? a. Leader role Page 11 b. Liaison role c. Disseminator role d. Spokesperson role 60. Jaclyn, the CEO of Kellyntus , an e-commerce fashion site, makes a media announcement about the company's decision to acquire Shoetoppin, an e-commerce footwear site. In the context of managerial roles, which of the following roles does Jaclyn illustrate in this scenario? a. Leader role b. Liaison role c. Disseminator role d. Spokesperson role 61. To combat increasing competition by lowering its prices, Rumbearc Inc., a paper carton box manufacturing company, decides to mechanize most of its production processes. Subsequently, Rachel, the chief human resources officer of the company, makes a media announcement regarding its decision to lay off 600 employees. In the context of managerial roles, which of the following roles does Rachel illustrate in this scenario? a. Leader role b. Liaison role c. Disseminator role d. Spokesperson role 62. In the context of managerial roles, which of the following is a difference between the disseminator role and the spokesperson role? a. In the disseminator role, managers decide who gets what resources and in what amounts, whereas in the spokesperson role, managers negotiate schedules, projects, goals, outcomes, resources, and employee raises. b. In the disseminator role, managers perform ceremonial duties such as greeting company visitors, whereas in the spokesperson role, managers motivate workers to accomplish organizational goals. c. Managers in the disseminator role receive plenty of unsolicited information because of their vast personal contacts, whereas managers in the spokesperson role scan their immediate environment to seek valuable information. d. Managers in the disseminato r role distribute information to employees inside the company, whereas managers in the spokesperson role share information with people outside their departments or companies. 63. Carmensa is a luxury footwear brand that has its stores only in high-end malls and posh localities. When new luxury footwear brands were launched in the market, the tough competition resulted in a decrease in Carmensa's sales. To deal with this crisis, Gillian, the CEO of Carmensa, decides to lower the prices of its products and launch an advertising campaign that would highlight the affordability factor of luxury footwear at its stores. In the context of managerial roles, which of the following decisional roles is Gillian illustrating in this scenario? a. Entrepreneur role b. Liaison role c. Disseminator role d. Spokesperson role 64. Although Tracith is one of the best supermarkets in the coastal town of Dawntonia, it fails to retain customers. To solve this problem, Eden, the newly appointed marketing manager at Tracith, decides to implement a customer loyalty program. This program would include a membership card and a mobile app that can only be accessed using the membership card number. The mobile app will be enabled to show real-time availability of products at the supermarket. In the context of managerial roles, which of the following decisional roles is illustrated by Eden in this scenario? a. Entrepreneur role Page 12 b. Liaison role c. Disseminator role d. Spokesperson role 65. In the context of decisional roles, which of the following statements is true of managers in the disturbance handler role? a. They respond to pressures and problems so severe that they demand immediate attention and action. b. They negotiate schedules, projects, goals, outcomes, resources, and employee raises. c. They perform ceremonial duties such as greeting company visitors or representing the company at a community luncheon to support local charities. d. They decide who will get resources and how many resources they will get. 66. Vermpotta , a company that manufactures glassware, has its factories in developing countries where labor costs are low. The quality of the company's products manufactured at its factory in the country of Octofia has been consistently low. Anthony, the company's chief operating officer, worked out of the Octofia factory for a month to find the root cause of this problem. After much deliberation, Anthony decided that the factory needs to be moved to an industrial area in the capital of Octofia. In the context of manage rial roles, which of the following decisional roles does Anthony illustrate in this scenario? a. Disturbance handler role b. Resource allocator role c. Disseminator role d. Spokesperson role 67. Members of the labor union of a machinery manufacturing company went on strike demanding an increase in their wages. Carter, the chief human resource officer of the company, called a meeting with the labor union leader and came to a consensus that the company would increase the wages of the workers who take the night shifts. In the context of managerial roles, which of the following decisional roles does Carter illustrate in this scenario? a. Disturbance handler role b. Resource allocator role c. Disseminator role d. Spokesperson role 68. Which of the following is the decisional role that managers play when they decide who gets what supplies and in what amounts? a. Disturbance handler role b. Resource allocator role c. Disseminator role d. Monitor role 69. Depending on the number of customer footfalls in each section, Garrett, the floor manager of an apparel store, shuffles the number of employees on the floor among the men's, women's, and kids' sections of the store. In the context of managerial roles, which of the following decisional roles does Garrett illustrate in this scenario? a. Disturbance handler role b. Resource allocator role c. Disseminator role d. Spokesperson role 70. While preparing the annual advertising budget, Tess, the chief marketing officer of an online furniture store, is deciding which categories of products from the company's portfolio would need to be advertised most often. In the given Page 13 scenario, which of the following decisional roles is best illustrated by Tess? a. Disturbance handler role b. Resource allocator role c. Disseminator role d. Spokesperson role 71. Which of the following is the decisional role that managers play when they discuss schedules, projects, goals, outcomes, resources, and employee raises? a. Spokesperson role b. Disturbance handler role c. Monitor role d. Negotiator role 72. Nicholas, a partner of Dalextiles , a garment wholesale firm, offers discounts to giant retail apparel stores if the quantity of products bought from Dalextiles is more than their actual purchase requirement. In the context of managerial roles, which of the following decisional roles does Nicholas exemplify in this scenario? a. Disturbance handler role b. Resource allocator role c. Disseminator role d. Negotiator role 73. Glimmens , a continental restaurant, started its operations by renting the ground floor of a three -story building. As the business of the restaurant grew, Malik, the co-owner of the restaurant, pressed the landlord of the building to allow him to occupy and rent the first floor as well for much lower rent than what the landlord intended to quote. This would reduce the expansion costs of Glimmens. In the context of managerial roles, which of the following decisional roles does Malik exemplify in this scenario? a. Disturbance handler role b. Resource allocator role c. Disseminator role d. Negotiator role 74. In the context of managerial roles, which of the following is a difference between the negotiator role and the figurehead role? a. The negotiator role is one of the forms of the interpersonal role performed by managers, whereas the figurehead role is one of the forms of the decisional role performed by managers. b. In the negotiator role, managers discuss projects, goals, outcomes, and employee raises, whereas in the figurehead role, managers perform ceremonial duties such as greeting company visitors. c. Managers act as negotiators when they establish challenging goals, whereas managers act as figureheads when they sit on another company's board. d. As negotiators, managers scan their environment and actively contact others for information, whereas as figureheads, managers receive unsolicited information from their vast personal contacts. 75. Paul works at a graphic designing firm. He can efficiently work on various graphic design software. He can create visuals and illustrations as per clients' requirements. This scenario illustrates that Paul has _____. a. interpersonal skills b. negotiation skills c. conceptual skills d. technical skills Page 14 76. An account manager has the ability to create statements for a budget, compare the budget to the actual income statement of a particular financial year, and determine unnecessary expenses. Thus, the account manager has _____. a. technical skills b. human skills c. conceptual skills d. interpersonal skills 77. Veronica, a cardiothoracic surgeon, is the most sought after doctor in Tentacare, a specialty hospital. Patients have utmost belief in her capabilities. Which of the following skills is Veronica most likely to have? a. Human skills b. Planning skills c. Technical skills d. Conceptual skills 78. Esthelt , an automobile manufacturing company, has a shortage of engineers who are capable of operating computer - controlled machinery used for the production of various critical car parts. Although Esthelt has created job vacancies for this position, production has slowed down drastically due to the shortage of engineers. Due to the urgent requirement for production to gain pace, the company is looking for someone who would not require training on computer numerical control. Thus, Esthelt is looking for someone with the necessary _____. a. human skills b. planning skills c. technical skills d. conceptual skills 79. Ciana is a certified public accountant. Because of her qualification, she gets a job as the finance manager of a leading manufacturing firm. Which of the following skills is Ciana most likely to possess? a. Human skills b. Planning skills c. Technical skills d. Conceptual skills 80. Which of the following skills are equally important at all levels of management, from team leaders to chief executive officers? a. Technical b. Human c. Spatial d. Conceptual 81. Ronald is a manager at Beta Corp. Many of his subordinates mention that they find it easy to work and communicate with Ronald. According to them, Ronald is a good listener and communicates his ideas effectively. Moreover, he is sensitive to the feeling s of others and encourages them to express their opinions. This scenario illustrates that Ronald has good _____. a. technical skills b. spatial skills c. conceptual skills d. human skills 82. After graduating with a bachelor's degree in Psychology, Elizabeth decided to look for a job as a counselor in an Page 15 academic institution because she strongly believed that she was a good listener and that she was good at encouraging others to express their thoughts and feelings. In this scenario, Elizabeth believed that she possessed which of the following requisite skills to be a counselor? a. Human skills b. Planning skills c. Motivational skills d. Conceptual skills 83. Leon, the leader of the sales team at a company that manufactures baby products, is a good team player and is sensitive to the needs and viewpoints of his team members. Leon most likely possesses high _____. a. human skills b. planning skills c. technical skills d. conceptual skills 84. Most of the employees at Worthempt, an accounting firm, express their grievances to William, a senior human resources coordinator, because he is highly considerate and approachable. The employees believe that William never fails to get issues solved for them. In this scenario, which of the following skills is William most likely to possess? a. Human skills b. Planning skills c. Technical skills d. Conceptual skills 85. Diego is considered the best lecturer at Megansted, an academic institution, because he has excellent communication skills. He can explain complicated subject topics in simple words using creative as well as realistic examples. This ability of Diego indicates that he possesses high _____. a. human skills b. planning skills c. technical skills d. conceptual skills 86. Which of the following skills includes the ability to recognize how a company fits into or is affected by its external environment? a. Technical skills b. Human skills c. Conceptual skills d. Spatial skills 87. Which of the following skills increase in importance as managers rise through the management hierarchy? a. Spatial skills b. Conceptual skills c. Technical skills d. Informational skills 88. Zachary, the chief human resources officer at Mandown Constructions, who received an award for his excellence in human resources management, was felicitated by the board of directors of the company. He is appreciated for being able to effectively understand the human resources needs of the organization as a whole and for framing the company's human resources policies accordingly. He has also been a driving force for the company's corporate social responsibility