(Test Bank) Test Bank For Management: An Interactive Approach

9780134417103, Mollica,Coomber, 1

Business

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1st Edition

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Test Bank for Test Bank For Management: An Interactive Approach, The downloadable file consists of 419 pages, and the total size of the file is 2.47 MB. Purchase now only for highly discounted price.

Author(s): Mollica, Coomber

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1 Copyright © 2023 Pearson Education, Inc. Management: An Interactive Approach, 1e (Mollica) Chapter 1 Management and Ethics in a Global World 1) Terrell is excited to begin his new position as a manager for Cheddar's Restaurant. As a manager, what is Terrell's primary task? A) Creating an advertising campaign for the restaurant chain B) Administering a new health insurance plan during open enrollment C) Developing a new software program for promotion D) Guiding employees toward achievement of the organization's goals Answer: D Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Is Management? Difficulty level: Challenging AACSB: Application of knowledge 2) As a new manager in his department, Mauricio is focused on getting things done quickly by using the least amount of resources and producing minimal waste. Mauricio's primary focus is on: A) efficiency. B) effectiveness. C) quality control. D) financing. Answer: A Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Is Management? Difficulty level: Moderate AACSB: Application of knowledge 3) Jeff is looking for a new job. On his resume, Jeff details his ability to get things done quickly and using the least amount of resources such as money and employee effort. On Jeff's resume, he focuses on: A) effectiveness. B) efficiency. C) administration. D) functional expertise. Answer: B Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Is Management? Difficulty level: Moderate AACSB: Application of knowledge 2 Copyright © 2023 Pearson Education, Inc. 4) Omar was hired as a consultant for a multinational corporation. He determines that the organization needs help getting things done quickly and using the least amount of resources such as money and employee effort. Omar's recommendation for the organization would be to improve: A) effectiveness. B) efficiency. C) administration. D) functional expertise. Answer: B Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Is Management? Difficulty level: Moderate AACSB: Application of knowledge 5) Breanna is conducting performance appraisals with her employees. One of her employees has not been meeting expectations with his level of performance. As Breanna meets with this employee, her discussion includes the difference between efficiency and effectiveness. How should Breanna explain efficiency and effectiveness to her employee? A) Efficiency means developing a universal program for all newly hired candidates; effectiveness means being the best in the industry. B) Efficiency means focusing on future goals as a way to profitability; effectiveness means creating development plans. C) Efficiency means creating a sustainable competitive advantage; effectiveness means accomplishing value, importance, and objectivity. D) Efficiency means getting things done quickly with the least amount of resources; effectiveness means achieving important goals. Answer: D Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Is Management? Difficulty level: Challenging AACSB: Application of knowledge 6) On a recent job interview, Tara was asked about her effectiveness as a manager. What should Tara include in her response to this question? A) Tara should include her ability to get things done quickly. B) Tara should include her ability to use the least amount of resources. C) Tara should include her ability to achieve important goals. D) Tara should include all of these. Answer: C Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Is Management? Difficulty level: Challenging AACSB: Application of knowledge 3 Copyright © 2023 Pearson Education, Inc. 7) In a recent departmental meeting, Cynthia was asked to make a recommendation to the management team on the organization's effectiveness. Which of the following is the best way for Cynthia to describe effectiveness to the management team? A) Getting things done quickly B) Using the least amount of resources C) Producing minimal waste D) Achieving important goals Answer: D Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Is Management? Difficulty level: Moderate AACSB: Application of knowledge 8) Victor was asked to complete a self-assessment prior to his performance appraisal with his manager. He would like to discuss his ability to get things done quickly using the least amount of resources and producing minimal effort. Victor's focus on his self-assessment is on: A) effectiveness. B) efficiency. C) administration. D) functional expertise. Answer: B Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Is Management? Difficulty level: Moderate AACSB: Application of knowledge 9) Katelyn is developing her LinkedIn profile and wants to include her effectiveness on past projects in her organization. Which of the following should Katelyn include as a measure of her effectiveness? A) Her ability to achieve important goals B) Her ability to get things done quickly C) Her ability to use the least amount of resources D) Her ability to produce minimal waste Answer: A Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Is Management? Difficulty level: Moderate AACSB: Application of knowledge 4 Copyright © 2023 Pearson Education, Inc. 10) Kalani is interviewing for her first job as a manager. What will likely be one of Kalani's key responsibilities as a manager? A) Develop a business plan for a new product B) Raise the necessary capital from financial and nonfinancial institutions C) Guide employees to achieve organizational goals D) Export the company's main product into international markets Answer: C Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Is Management? Difficulty level: Easy AACSB: Application of knowledge 11) Sunanda is giving a presentation to a group of businesspeople in her community. The topic of her presentation is management. How should Sunanda describe management so that businesspeople in her audience understand? A) The ability to persuade others to buy the product B) Collaborating with others to create a brand image C) Creating a unique selling proposition D) The practice of getting work done through others Answer: D Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Is Management? Difficulty level: Easy AACSB: Application of knowledge 12) Lionel wants to increase the extent his employees feel emotionally connected to their jobs and the organization. In this example, Lionel wants to increase his employees': A) engagement. B) profitability. C) development. D) mobility. Answer: A Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: Why Is Having Great Managers Important? Difficulty level: Easy AACSB: Application of knowledge 5 Copyright © 2023 Pearson Education, Inc. 13) One of the strategic goals of Marissa's organization is to increase employee engagement. Employee engagement is best described as the: A) likelihood of merit increases based on performance. B) tendency to create equity among team members. C) ability to increase motivating and hygiene factors. D) extent of emotional connection and commitment to job and organization. Answer: D Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: Why Is Having Great Managers Important? Difficulty level: Challenging AACSB: Application of knowledge 14) As a manager with many years of experience, Derrick understands that it's important to keep his employees engaged so that they will be committed to their jobs and the organization. Which of the following should Derrick do to keep his employees engaged? A) Define outcomes to be achieved B) Provide feedback on how well employees are doing their jobs C) Give frequent recognition for achievements and good work D) All of these Answer: D Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: Why Is Having Great Managers Important? Difficulty level: Easy AACSB: Application of knowledge 15) Ashley works hard to ensure that her employees feel emotionally connected and committed to their job and the organization. In doing so, Ashley encourages: A) delegation. B) downsizing. C) employee engagement. D) all of these. Answer: C Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: Why Is Having Great Managers Important? Difficulty level: Moderate AACSB: Application of knowledge 6 Copyright © 2023 Pearson Education, Inc. 16) Justin recently completed an employee survey to assess the level of employee engagement. The results of the survey indicate that some employees do not feel actively engaged in their job or in the organization. What could top management at Justin's organization do to keep employees engaged? A) Top management could downsize the organization. B) Top management could give employees more time off. C) Top management could restructure to a mechanistic organizational structure. D) Top management could listen to and care about employees. Answer: D Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: Why Is Having Great Managers Important? Difficulty level: Challenging AACSB: Application of knowledge 17) Kimberly tries to listen to and care about each of her employees so that they will feel committed to the organization and perform their best work. Kimberly encourages: A) delegation. B) downsizing. C) employee engagement. D) all of these. Answer: C Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: Why Is Having Great Managers Important? Difficulty level: Moderate AACSB: Application of knowledge 18) Helena recognizes that employee commitment is important to a productive organization and wants her employees to feel committed to their jobs and the organization. One of the strategies Helena should use to keep her employees engaged is: A) require financial oversight of employee purchases over $1,000. B) understand what employees do best and get them into roles where they can use their talents and strengths. C) create cross-functional teams in virtual organizations. D) increase the availability of medical, dental, and vision insurance. Answer: B Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: Why Is Having Great Managers Important? Difficulty level: Moderate AACSB: Application of knowledge 7 Copyright © 2023 Pearson Education, Inc. 19) Alaina's employees responded that they do not feel engaged at work on a recent employee survey. What could Alaina do to encourage employee engagement in her organization? A) Alaina can require employees to create individual development plans. B) Alaina can encourage employees to gain additional certifications. C) Alaina can ensure employees have adequate medical insurance and benefits. D) Alaina can ask employees for their opinions and input. Answer: D Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: Why Is Having Great Managers Important? Difficulty level: Moderate AACSB: Application of knowledge 20) Rajee's primary responsibilities are to develop a strategic plan for her organization, make decisions on the overall direction of the business, formulate company-wide policies, and steer the organization toward achieving its goals. Rajee would be considered a: A) mid-level manager. B) top-level manager. C) lower-level manager. D) community liaison. Answer: B Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Are the Levels and Types of Managers? Difficulty level: Moderate AACSB: Application of knowledge 21) Emilio is participating in a networking activity with members of his industry to see if he can make connections and find a new job as a lower-level manager. As a lower-level manager, what would Emilio's responsibilities include? A) Assigning tasks to hourly workers B) Developing company-wide policies C) Formulating the company's long-term strategy D) Resolving conflicts among the various company divisions Answer: A Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Are the Levels and Types of Managers? Difficulty level: Challenging AACSB: Application of knowledge 8 Copyright © 2023 Pearson Education, Inc. 22) Stuart is developing his LinkedIn profile to highlight his performance in his current position. On the LinkedIn profile, Stuart details that he has experience assigning tasks to hourly employees in his department, ensuring work gets done on schedule, and providing performance feedback to employees. Stuart is most likely a: A) mid-level manager. B) top-level manager. C) lower-level manager. D) community liaison. Answer: C Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Are the Levels and Types of Managers? Difficulty level: Challenging AACSB: Application of knowledge 23) Which of the following is an example of a mid-level manager? A) Chief Operating Officer B) Chief Information Officer C) Sales Manager D) Crew Leader Answer: C Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Are the Levels and Types of Managers? Difficulty level: Easy AACSB: Application of knowledge 24) Giles is excited to be applying for a mid-level manager in his organization. What are the primary responsibilities of a mid-level manager? A) Oversee different departments of the organization B) Formulate company-wide policies C) Engage in strategic planning D) Provide performance feedback Answer: A Learning Objective: 1.1 Describe what management is and why having great managers is important. Topic/Concept: What Are the Levels and Types of Managers? Difficulty level: Moderate AACSB: Application of knowledge 9 Copyright © 2023 Pearson Education, Inc. 25) Olivia, Jacob, Brianna, and Brendan are working on a team to measure OSHA requirements in their organization. Olivia's role is to determine what needs to be accomplished today, tomorrow, and in the future. Olivia is focused on ________ in her team project. A) organizing B) controlling C) planning D) monitoring Answer: C Learning Objective: 1.2 Identify managerial functions, roles, and skills. Topic/Concept: Planning Difficulty level: Moderate AACSB: Application of knowledge 26) As a top-level manager, Emma works to develop goals for the organization's future as part of overall strategy. Which of the following factors should Emma consider as she plans for her organization? A) The economy B) The organization's customers C) The organization's competitors D) All of these Answer: D Learning Objective: 1.2 Identify managerial functions, roles, and skills. Topic/Concept: Planning Difficulty level: Challenging AACSB: Application of knowledge 27) As a manager in his organization, Nigel is responsible for deciding how to allocate people to jobs, clustering jobs into departments and teams, and coordinating work across the organization. Nigel's primary responsibility is in: A) organizing. B) controlling. C) planning. D) leading. Answer: A Learning Objective: 1.2 Identify managerial functions, roles, and skills. Topic/Concept: Organizing Difficulty level: Moderate AACSB: Application of knowledge 10 Copyright © 2023 Pearson Education, Inc. 28) Jordan is looking for a new position at a competitor's organization. In his new position, Jordan wants to be able to set a clear vision for his organization and use communication, motivation, power, and influence to lead his employees toward the achievement of that vision. Which managerial function is Jordan focusing on? A) Organizing B) Controlling C) Planning D) Leading Answer: D Learning Objective: 1.2 Identify managerial functions, roles, and skills. Topic/Concept: Leading Difficulty level: Moderate AACSB: Application of knowledge 29) Everett is a consultant for a pharmaceutical company. As part of his monthly report, Everett details how to set performance standards, monitors how well employees' activities are meeting performance standards, and takes corrective action when standards aren't met. Everett's report focuses on: A) organizing. B) controlling. C) planning. D) leading. Answer: B Learning Objective: 1.2 Identify managerial functions, roles, and skills. Topic/Concept: Controlling Difficulty level: Moderate AACSB: Application of knowledge 30) Karyn wants to create control mechanisms for her organization so she can monitor how well employees are meeting performance standards. For which of the following objectives is a control mechanism needed? A) Sales B) Profits C) Production quotas D) All of these Answer: D Learning Objective: 1.2 Identify managerial functions, roles, and skills. Topic/Concept: Controlling Difficulty level: Moderate AACSB: Application of knowledge 11 Copyright © 2023 Pearson Education, Inc. 31) Alondra is writing a research paper on the roles of managers for an upcoming conference. She knows that there are 10 different types of roles. Which of the following is an example of an informational role? A) Figurehead B) Disseminator C) Leader D) Liaison Answer: B Learning Objective: 1.2 Identify managerial functions, roles, and skills. Topic/Concept: Managerial Roles Difficulty level: Moderate AACSB: Application of knowledge 32) Sayeed is reviewing his job description so that he can perform effectively in his role as mid-level manager. His job description highlights primarily the informational roles of the manager position. Which of the following are informational roles that Sayeed would perform? A) Figurehead, leader, liaison B) Entrepreneur, distance handler, negotiator C) Resource allocator, liaison, leader D) Monitor, disseminator, spokesperson Answer: D Learning Objective: 1.2 Identify managerial functions, roles, and skills. Topic/Concept: Managerial Roles Difficulty level: Challenging AACSB: Application of knowledge 33) Sebastian wants to learn more about the interpersonal roles that managers perform. He is especially interested in the figurehead role. Which of the following best describes the figurehead role? A) Social, ceremonial, and legal responsibilities B) Hire, train, develop, and reward employees C) Communicate and network with internal and external contacts D) Seek information related to the organization Answer: A Learning Objective: 1.2 Identify managerial functions, roles, and skills. Topic/Concept: Managerial Roles Difficulty level: Challenging AACSB: Application of knowledge 12 Copyright © 2023 Pearson Education, Inc. 34) Anushka wants to increase her ability to act in a decisional role in her organization. She believes that she would be a talented negotiator. What are Anushka's responsibilities as a negotiator? A) Generate new ideas B) Hire, train, and develop employees C) Seek information related to the organization D) Get buy-in from employees and customers Answer: D Learning Objective: 1.2 Identify managerial functions, roles, and skills. Topic/Concept: Managerial Roles Difficulty level: Moderate AACSB: Application of knowledge 35) Maya is studying to become a healthcare services manager. She knows she needs to improve her technical skills so she can be effective in her organization. Which of the following best describes technical skills? A) Specialized knowledge, analytical ability, and competency in using tools and techniques B) Interpersonal ability to interact with people C) Effective communication to transition to new businesses D) Ability to think abstractly with ideas and concepts Answer: A Learning Objective: 1.2 Identify managerial functions, roles, and skills. Topic/Concept: Managerial Roles Difficulty level: Moderate AACSB: Application of knowledge 36) Tristan needs to hire a new member of his team in his department. He is looking for a candidate who has the ability to think abstractly, work with ideas and concepts, and view the organization holistically. Tristan should look for a candidate who has ________ skills. A) interpersonal B) conceptual C) communication D) technical Answer: B Learning Objective: 1.2 Identify managerial functions, roles, and skills. Topic/Concept: Managerial Roles Difficulty level: Moderate AACSB: Application of knowledge 13 Copyright © 2023 Pearson Education, Inc. 37) Garrett wants to better understand bureaucratic management so that he can redesign the structure of his organization. What is the focus of bureaucratic management? A) Power and control to maximize productivity B) Informal and passive approach C) Ability to exceed performance standards D) Workers choose best way to complete tasks Answer: A Learning Objective: 1.3 Describe historical and contemporary approaches to management and organizations. Topic/Concept: Classical Approaches to Management Difficulty level: Moderate AACSB: Application of knowledge 38) Dimitry works in an organization that uses bureaucratic management to maximize productivity. Which of the following would likely be found in Dimitry's organization? A) Clearly defined job responsibilities B) Hierarchy of authority C) Strictly enforced rules D) All of these Answer: D Learning Objective: 1.3 Describe historical and contemporary approaches to management and organizations. Topic/Concept: Classical Approaches to Management Difficulty level: Easy AACSB: Application of knowledge 39) Sienna was asked to deliver a presentation to the sales team of her organization. The topic of Sienna's presentation is the principles of administrative management. Which of the following principles of administrative management would Sienna include in her presentation? A) Division of work B) Efficiency of lower-level workers daily C) Proficiency of technical tasks D) Pay for performance Answer: A Learning Objective: 1.3 Describe historical and contemporary approaches to management and organizations. Topic/Concept: Classical Approaches to Management Difficulty level: Challenging AACSB: Application of knowledge 14 Copyright © 2023 Pearson Education, Inc. 40) Darius's management style is based on his beliefs that employees should be involved in decision-making with the support of their managers, and that teamwork can be effective as it allows employees to combine their diverse talents. Darius's management style is best described as: A) administrative. B) technical. C) bureaucratic. D) participative. Answer: D Learning Objective: 1.3 Describe historical and contemporary approaches to management and organizations. Topic/Concept: Classical Approaches to Management Difficulty level: Moderate AACSB: Application of knowledge 41) Vicky and Miranda are members of the leadership team in their organization. Vicky supports the systems approach to management, while Miranda prefers the contingency approach to management. The best way to describe the difference between the systems approach to management and the contingency approach to management is: A) the systems approach views the organization holistically; the contingency approach states that there is no one best way to manage people. B) the systems approach builds a culture where learning is a priority; the contingency approach focuses on the advanced pace of change. C) the systems approach understands change is an integral part of business; the contingency approach develops the talent of employees. D) the systems approach transfers knowledge to modify behavior; the contingency approach shares employee expertise. Answer: A Learning Objective: 1.3 Describe historical and contemporary approaches to management and organizations. Topic/Concept: Management Science, Systems View, and Contingency Approach Difficulty level: Challenging AACSB: Application of knowledge 42) Carmen is talking with her coworker Judith about the benefits of management science. What does management science focus on? A) Engaging employees through feedback and objective performance measures B) Recognizing that there is no one best way to manage employees C) Setting the tone for integrity and ethical behavior in organizations D) Improving organizational behavior based on quantitative data Answer: D Learning Objective: 1.3 Describe historical and contemporary approaches to management and organizations. Topic/Concept: Management Science, Systems View, and Contingency Approach Difficulty level: Moderate AACSB: Application of knowledge